Boots Winter Flu Jab Service - Frequently Asked Questions (FAQs)

The best time to be vaccinated against flu is in the autumn or early winter. It takes around two weeks for the body’s immune system to fully respond and it's important to be prepared for the start of the flu season (December to March). We recommend booking early for your vaccination.

The vaccination is given as a single dose, by injection into the deltoid muscle of the upper arm.

As with any vaccination, there is no guarantee that it will be fully effective, however being vaccinated against flu offers the best way of protecting yourself against flu. Even if you do then get flu, it’s likely to be milder and shorter-lived than would otherwise have been the case.

Symptoms of flu and COVID-19 can  be very similar and anyone with symptoms that may indicate they have  COVID-19 should follow any current COVID-19 government guidelines.

Most UK primary school children will be offered an NHS flu vaccination (usually in the form of a nasal spray) via their  school. Younger children will be offered the vaccination at their GP surgery. In some countries,  the vaccination is offered for those in secondary school, however, the age groups for this may vary by country so please check local guidance before booking an appointment at Boots.

If you have a severe egg allergy we can offer you an egg-free vaccination, subject to availability and eligibility criteria. If you have a mild egg allergy, we can consider using an egg-free vaccination  or one that has a low egg content (subject to availability and eligibility criteria).

To support increased demand, we have created dedicated flu vaccination centres in some of our stores, please see here for the locations of these. 

Our pharmacies have adopted considerable measures to keep our customers and staff safe. You can find out more ​​​​​​​here

You can change or cancel your appointment here. Alternatively, you can contact the store directly to reschedule your appointment.​​​​​​​

You can change or cancel your appointment here. Alternatively, you can contact the store directly to reschedule your appointment.​​​​​​​

Additional FAQs if you have booked & paid online (or used a discount/corporate voucher code online)

Some people booking an appointment for the private service via will be asked to complete a short online consultation, which will be reviewed by a prescribing clinician. If this applies to you and you’ve booked and paid online (or have used a discount or voucher code online on when booking your appointment),  the following FAQs also apply.

You can change your appointment by going to My Orders in your account here.

You can cancel your appointment (to then be rearranged at a future date) by going to My Orders in your account here. Please note that this will not cancel your order. If you want to cancel your order completely, you can also do this in My Orders. Cancelling your order will also cancel your appointment.

Yes. Should you change your mind about the service, you can cancel your order before your appointment has taken place. This will refund the payment to your original payment method. Please allow up to 14 days for the refund.

The Independent Medical Agency (IMA) manages prescribing of medicines via Boots Online Consultation Services (Vaccinations).

The IMA is registered with the Care Quality Commission (CQC) in England and with the Regulation and Quality Improvement Authority (RQIA) in Northern Ireland.

You can find out more about the team here.

To get in touch with your prescribing clinician at the Independent Medical Agency (IMA), you can use any of the following methods:   

• By telephoning Boots Customer Care on 0345 0708090*    
•  By writing to: Boots IMA, Thane Road, D90E F08, Nottingham NG90 1BS
•  By e-mail to:

You can also speak to a pharmacist in store who may be able to help with your query.

*Local call rate; calls are recorded or monitored for training purposes; click here for opening hours.