Recalled items
Important
PRODUCT RECALL - Sylk Intimate Lubricant 40g
Sold in Boots between November 2022 to present
Item code: 80 81 115 / 10260697
Batch codes
BT3579, BT3691, BT3803, BT3915
Reason for recall
Due to a potential quality issue with a few bottles in the above batches, Sylk have decided, as a precaution, to recall those batches.
Customers who purchased a bottle from any of the above batches (see number printed in black on the base of the bottle) are asked to return them to a Boots store, at their earliest convenience, for a refund.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. You can also contact recall@sylk.co.uk
Recall Number: 01007060
Date: March 2023
Important
PRODUCT RECALL
Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies
Boots item code 83-69-429 / 10263837
We are recalling Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies due to it containing SOYA which is not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to SOYA.
Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies
All pack sizes, batch codes and best before dates affected:
Pack size: 30 Gummies
Batch code: 82221103
Best Before date: 17 May 2024
The batch code and the best before date can be found on the reverse of the pack, printed in black at the bottom of the label.
What you should do
If you have bought Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies as detailed above, and you have an allergy to SOYA do not eat them.
Instead:
• Check if you have bought the affected batch code(s) / best before date(s) of the Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies
• The gummies will also be Orange in color and not Red.
• You can do this by taking a picture of this notice or writing down the batch code(s) / best before date(s) for reference at home.
• Return the product(s) to the store for a full refund (with or without a receipt).
Want more information?
For more information contact the Boots Customer Care Team on 0800 9150004
Date: 22/02/2023
Important
PRODUCT RECALL
Babyway baby bath seat
Boots item code 59-11-176
Sold in Boots between 2013 to present
Due to this product not meeting our high quality and safety standards we have decided to recall the product as a precaution.
Customers who purchased these items between 2013 to present are asked to return them to a Boots store at their earliest convenience for a refund.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Or 1800 719824 for the ROI
Recall Number: 01006934
Date: 1st June 2022
Important
PRODUCT RECALL
Aguulp for Gut
Best Before Dates up to and including 03/2024
Boots Item code: 55-39-048
It has been brought to our attention that one of the ingredients in Aguulp for Gut is derived from lactose (a sugar that is naturally found in milk). Aguulp for Gut with best before end dates up to or including 03/2024 are being recalled because milk is not declared on the label. This means the products are a possible health risk for anyone with an allergy or intolerance to milk or milk constituents. If you have this product and have a milk allergy or suffer from lactose intolerance, please do not consume the product. Please note that Aguulp for Gut products with best before end dates after 03/2024 are not affected.
See above for the location of the best before end date on the packaging.
Please return the affected product to the store where the product was purchased for a full refund. No receipt is required. We take consumer safety very seriously and sincerely apologise to our loyal customers for this situation and any inconvenience it may have caused.
If you have any concerns or need further advice please contact Aguulp:
· 01332 542500 UK or +44 1332 542500 ROI (charges will apply)
· Aguulp, Unit 17, Eagle Park, Alfreton Road, Derby, DE21 4BF.
Recall Number: 01006931
Date: May 2022
Important
PRODUCT RECALL
Vichy LiftActiv Peptide-C Ampoules
Boots item code: 87-52-303 LiftActiv Specialist Peptide-C Ampoules 30 x 1.8ml
Boots item code: 82-52-311 LiftActiv Specialist Peptide-C Ampoules 10 x 1.8ml
Boots item code: 16-95-304 LiftActiv Specialist Peptide-C Ampoule Sample1.8ml
Vichy is deeply committed to offering products with the highest quality and safety standards. Vichy have observed that, over time and under varying storage conditions, the glass may weaken and therefore the safe opening of the ampoules cannot be guaranteed.
To act in an extremely responsible manner and as a precautionary measure, Vichy have decided to voluntarily recall the product. If you are in possession of the Vichy LiftActiv Peptide-C Ampoules listed above, please discontinue use.
Vichy’s consumer care team will provide information and instructions on product return (free of charge) and reimbursement options. Please contact the Vichy consumer care team on:
· 0800 121 8674 for UK enquiries
· 1800 81 8674 for Republic of Ireland enquiries.
Lines are open Monday – Friday 9am – 5:30pm and Saturday: 9am – 12pm,
Alternatively, please email VichyLiftactiv@loreal.com.
Recall Number: 01006932
Date: May 2022
Lumie Bedbug Child Sleep Aid Light
Sold in Boots between 2017 and 2018
Boots item code: 79 92 181
The supplier of this product (Lumie) has identified an issue with the power adapter. In a small number of cases a failure of a component within the adapter could result in the outer casing being forced apart, creating a risk of electrocution. If this happens it could also become a fire hazard.
We take the quality and safety of all products we sell extremely seriously and would like to apologise to customers affected for any inconvenience this may cause. If you purchased this item from us between 2017 and 2018 the supplier is asking that you contact them, using the link below, for more information and to obtain a replacement power adapter.
https://www.lumie.com/bedbug-safety-announcement
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
Voluntary recall of a selection of Kinder products
We are voluntarily recalling a selection of Kinder products, which have been manufactured in Belgium, as a precautionary measure, in relation to a number of reported cases of salmonella.
· Kinder Surprise 20g
· Kinder Surprise 20g x 3 multipack
· Kinder Surprise 100g
· Kinder Mini eggs 75g
· Kinder Egg Hunt Kit 150g
· Kinder Schokobons
What you should do
If you have bought one of the selected Kinder products as detailed above, do not eat it.
Instead:
· Contact the Ferrero consumer careline on consumers.uk@ferrero.com or consumers.ireland@ferrero.com to obtain a full refund.
· The toys included in these products are not affected
Want more information?
For more information, please contact us on:
UK:
0330 053 8943
Ireland:
+44 (0)330 053 8943
Important
FITBIT PRODUCT RECALL
Fitbit Ionic Smartwatch
Model Nunber: FB503
Item code: 80-75-557
We have been notified by Fitbit that they have announced a voluntary recall of their Ionic Smartwatches. The model number is FB503 and this can be found on the rear of the watch, as shown in the picture above. These watches were sold between 2017 and 2020.
The battery in the watches can overheat, posing a burn hazard to the wearer. As a result owners of these watches are asked to stop using them and register to receive a full refund.
For more information please see: https:help.fitbit.com/en/ionic.htm
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you. If you’ve bought this for someone else please let them know about this as soon as possible.
This recall only involves Fitbit Ionic devices, and does not affect any other Fitbit smartwatches or trackers.
Date: March 2022
MOTHERCARE PRODUCT RECALL
SANTA PYJAMA SETS AND SNOWMAN TOP
Sold in Boots between 1st September 2021 – 22nd February 2022
Mothercare have identified that there is a chance that the pom pom detail attached to the tops could become detached when a pulling force is applied. This may be a potential choking hazard. Mothercare have therefore decided to recall all sizes on the affected products as a precaution.
Customers who purchased any of these items between 1st September 2021 and 22nd February 2022 are asked to return them to a Boots store at their earliest convenience for a refund.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004.
Product Recall Notice
Freshers Foods Ltd recalling some Snaffling Pig products due to possible presence of Salmonella
4320123 – The Snaffling Pig Pork Crackling Advent Calendar
4320131 – The Snaffling Pig Pork Crackling Snaffle
4320166 – The Snaffling Pig Pork Crackling Gift Jar
4320158 – The Snaffling Pig Pork Crackling Gift Jar
4285255 – Craft Beer Glass and Pork Scratch Set
Date of Recall 18 February 2022
All freshers Foods Ltd are recalling a range of products due to the presence of Salmonella, and also taking the precautionary step of recalling other lines due to the risk of Salmonella. This includes all Pork Crackling products with a best before of 23rd July 2022 or earlier. The best before date can be found on the back of pack.
Snaffling Pig Pork Crackling – Best Before 23rd July or earlier
What to do If you have purchased this product, please do not eat it. Instead, return it to the store you purchased it from for a full refund. All Freshers Foods products undergo rigorous quality and food safety inspections as part of our manufacturing process. We apologise to our customers for any inconvenience that this has caused.
Thank you for your understanding.
If you require further information, please contact us on enquiries@openshaws.net or on 07968 542 566
Product Recall CooperVision
Hy-Care multipurpose contact lens solution
CooperVision, the manufacturer of Hy-Care Multipurpose Contact Lens Solution, has informed Boots Opticians of a recall of this product from the market.
Please be assured that this is a voluntary recall and there are no known safety incidents – however we are taking precautions to ensure the safety of our customers. As such, we ask you to read the below information carefully.
The following communication has been provided by CooperVision regarding this recall:
CooperVision® Hy-Care multipurpose contact lens solution
We have been advised of a voluntary recall by contact lens solutions manufacturer, CooperVision, of Hy-Care® multipurpose contact lens solution (60ml and 250ml, 360ml bottles).
The manufacturer’s quality testing determined that the product may not offer appropriate levels of disinfection in some circumstances against high levels of a particular yeast organism. Although no complaints have been received and there have been no confirmed incidents attributed to inadequate disinfection, this action is being taken as a precautionary measure.
A website will soon be available on this page where you will be able to go for information on what to do and how to process a refund for your Hy-Care® multipurpose contact lens solution. We anticipate the recall website will be ready to process refunds during the last week of February and ask that you please check this page again. Thank you for your patience.
It is important that you continue to clean and disinfect your soft contact lenses. Please cease use and discard your HyCare® multipurpose solution once you have secured an alternative multipurpose solution. Please retain the bottle in order to obtain your reimbursement through the recall website.
You may have purchased this product in a Boots Opticians or Boots store or received as part of your Contact Lens Reward Plan through the post.
We appreciate this product recall may impact on your ability to wear your contact lenses. We are working hard to source alternative options however there may be a delay to when you would normally receive your contact lenses and solutions. We are working to keep these delays to a minimum and apologise for any inconvenience this may cause you. If your delivery has not arrived within 3 weeks of your expected delivery date, please call 0345 603 2020 to receive an update on the anticipated delivery date.
Please be assured that you can use the alternative solution we provide in the same way as you would Hy-Care* but please ensure you read the instruction for use leaflet. On this occasion the alternative solution may arrive separately to your lenses.
For more information and to visit our FAQs please click here
IMPORTANT
PRODUCT RECALL
Boots Enhanced All in One Contact Lens Solution
Item code: 21-54-145
Our supplier’s quality testing has determined that the product may not offer appropriate levels of disinfection in some circumstances against high levels of a particular yeast organism. Although no complaints have been received and there have been no confirmed incidents attributed to inadequate disinfection, we are taking this action as a precautionary measure.
As the safety and wellbeing of our customers is very important to us we’re asking you to stop using the product and return it to your nearest Boots store for a refund.
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you.
If you do have any concerns or need any further advice then please speak to someone at your local Boots store, or call the Boots Customer Care team on 0800 915 0004.
Recall number: 01006850 February 2022
RED 2M LED Light Strip
Item Code 47 24 831
The supplier of this product (The Source) has identified an issue which means that it no longer complies with current safety regulations. They have found that the product presents a risk to young children, as the battery cover can be removed with one action, allowing easy access to the battery and if swallowed there is a high risk of burns to internal organs.
We take the quality and safety of all products we sell extremely seriously and would like to apologise to customers affected for any inconvenience this may cause. If you have purchased this item we are asking that you return it to your nearest Boots store for a full refund.
If you do have any concerns or need any further advice with this product then please contact the supplier on 0800 7838872, or email them at customers@thesourcewholesale.co.uk
NUBY PRODUCT RECALL
INCREDIBLE GULP & SUPER QUENCH CUPS
Sold in Boots between 1st November 2021 – 14th January 2022
Product Name: INCREDIBLE GULP
Boots Code: 8183791
Variants: Unicorn, Dinosaur & Fox
Batch Codes: WF10V
Product Name: SUPER QUENCH
Boots code: 8523630
Variants: Unicorn & Shark
Batch Codes: WG17V
Nuby have identified that there is a small chance that the silicone straw and spout in the lid of the cup may be damaged. If the straw or spout is damaged, then the mouth part of the spout could become detached when a pulling force is applied. This part may be a potential choking hazard. We have therefore decided to recall the affected batches. The batch code can be found on the packaging at the top right of the barcode.
Customers who have purchased these items displaying the batch codes above, between 1st November 2021 and 14th January 2022. are asked to go to Nuby UK website https://nuby-uk.com/nuby-product-recall-i67 and follow recall prompts. All other batch codes are unaffected.
If you have any concerns or questions about this recall, you can contact the Nuby Helpline on 0800 334 5844 or enquiries@nuby-uk.com. Nuby UK sincerely apologise for the inconvenience this may cause.
NO OTHER NUBY CUPS OR BEAKERS ARE AFFECTED BY THIS RECALL.
IMPORTANT PRODUCT RECALL
Boots Contact Lens Solutions (Various)
49-29-713 Boots All In One Solution 240ml
49-29-691 Boots All In One Solution 360ml
49-29-705 Boots All In One Solution 2x360ml
19-46-242 Boots Advanced Conditioning Solution 120ml
66-21-759 Boots Advanced Cleaning Solution 1 month 30ml
61-09-241 Boots Enhanced Contact Lens Solution 360ml
66-21-767 Boots Advanced Cleaning & Conditioning Solutions 3 month
49-29-675 Boots Contact Lens Solution 240ml
64-32-433 Boots All in One Solution Travel Pack 60ml
Expiry Dates May 2021 – Feb 2024
Recall Number: 01006704
Date: June 2021
As a precautionary measure, our supplier has chosen to voluntarily recall batches of product because they cannot confirm their bottle supplier’s conformance to its sterilisation process compliance requirements. There is a low risk of infection with these products.
If you have purchased any of the above items and they carry an expiry date range between May 2021 – February 2024, we’re asking that you return it to your nearest Boots store for a full refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0800 915 0740.
Bausch + Lomb Contact Lens Solutions (Various)
77-07-258 | Biotrue Multi purpose solution 300 ml |
81-17-691 | Biotrue Multi purpose solution 60 ml |
22-38-608 | ReNu MPS multi-purpose solution sensitive eyes 240ml |
81-17-705 | ReNu multi-purpose solution - Flight Pack 60ml |
58-90-217 | Bausch & Lomb Boston Special Flight Pack |
22-59-591 | Bausch & Lomb Boston Simplus 120ml |
15-98-759 | Boston advance cleaner 30 ml |
16-00-389 | Boston advance conditioning solution 120ml |
22-65-508 | Boston advance cleaner conditioning solution multi pack |
36-97-347 | Bausch & Lomb Sensitive Eyes saline plus 500ml |
56-81-014 | Renu multi plus lens solution 240ml |
18-81-485 | |
59-66-604 | Biotrue flight pack 60ml 2s |
Recall Number: 01006704
Date: June 2021
As a precautionary measure Bausch + Lomb has chosen to voluntarily recall batches of product because they cannot confirm their bottle supplier’s conformance to its sterilisation process compliance requirements. There is a low risk of infection with these products.
If you have purchased any of the above items and they carry an expiry date range of between May 2021 – February 2024, we’re asking that you return it to your nearest Boots store for a full refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call Bausch Lomb via email BLRecall@Sedgwick.com, phone: 0800 949 6309 for further information. For customers in ROI please call +44 20 8089 3775.
Aptamil Multigrain & Fruit Bircher Muesli 10+ Months (275g)
Item code: 39-88-759
Best Before Date: 16.01.2022
The Best Before Date (BDD) can be found on the back of the pack below the barcode.
The product is being recalled as a precaution because some packs have been found to contain some pieces of apple stalk.
Apple is one of the ingredients in this product. We are sorry this has happened and would like to apologise for any inconvenience.
If you have bought these products
Parents with any of these packs should not feed them to their baby and instead return them to or contact the shop where they bought them for a refund, with or without a receipt.
If you have questions
Parents can contact Aptamil on 0800 996 1000 or at www.aptaclub.co.uk.contact-aptaclub.
PRODUCT RECALL
FOREIGN BODY RISK
Product Code - 8520941
UPDATED: NEW BATCHES INCLUDED IN RECALL
SMA WYSOY INFANT FORMULA 800g
| Original Batches to Recall | |
| Batch Number | Best Before Date |
| 025157651Z | 7th September 2022 |
| 025057652Z | 6th September 2022 |
| 025057651Z | 6th September 2022 |
| New Batches Subject to Recall | |
| Batch Number | Best Before Date |
| 024957651Z | 5th September 2022 |
| 015757651Z | 5th June 2022 |
| 000957651Z | 8th January 2022 |
| 928957651Z | 15th October 2021 |
| 923357661Z | 20th August 2021 |
The safety and quality of our products are our top priorities and we never compromise on the health of our consumers.
Nestlé UK and Ireland has decided, as a precautionary measure, to voluntarily recall all cans of SMA Wysoy with the above batch details as some cans have been found to contain pieces of blue plastic used to make the scoops.
Parents who feed their baby SMA Wysoy should look on the base of any cans at the best before dates or batch codes to see if they are from an affected batch.
If you have a can from one of the affected batches, please do not feed your baby with it.
Please contact the SMA Careline on 0800 0 818180 from the UK. They will arrange a full refund and be able to answer any questions you might have.
No other SMA Nutrition products are affected by this voluntary recall
The safety and quality of our products are non-negotiable priorities for our company. We sincerely apologise to our consumers for the distress and inconvenience caused by this voluntary recall.
PRODUCT RECALL
ECOVER ZERO
NON BIO LAUNDRY LIQUID
1.5 LITRE
Product Number - 84 36 118
Ecover is recalling bottles of Ecover Zero Non Bio Laundry Liquid 1.5 litres with
two specific batch codes due to a safety concern.
This product was sold through UK retail outlets from November 2020.
The affected bottles contain potassium hydroxide at hazardous levels
that can cause the bottle to leak.
Contact with the liquid could result in harm to skin and eyes,
including causing skin burns or eye damage.
Stop using immediately. Do not open or use the product.
Handle any leaking bottles with gloved hands.
Go to www.ecoverukrecall.com to check whether you have an affected bottle
and to organise careful collection and a refund.
Or call 00800 0000 2655 (free for landlines, but mobile phone rates may apply).
Please do not attempt to contact Ecover via the telephone number found on the product bottle. We are experiencing technical difficulties with that number.
Ecover is taking urgent action to resolve this issue for our consumers and customers. Ecover apologises for any inconvenience it may cause.
Important PRODUCT RECALL
Boots Multivitamins 180 Tablets
Item code: 80 57 311
Batch numbers 1805 & 1806
Best Before date: 11/2022
On sale between 12th – 19th January 2021
We have identified a labelling error with this product and therefore a potential safety issue. The above listed batches contain Multivitamins and Iron tablets, labelled in error as Multivitamin, so the product is being recalled.
The safety and well-being of our customers is very important to us so if you have recently bought this product and it contains one of the above batch numbers we’re asking that you stop taking the tablets and return the product to your nearest Boots store for a full refund. The batch number and Best Before date can be found on the label of the product.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0800 915 0740.
IMPORTANT PRODUCT RECALL
Aptamil Multigrain & Fruit Bircher Muesli 10+ Months (275g)
Item code: 39-88-740
Best Before Date: 16.01.2021 - 28.12.2021
The Best Before Date (BDD) can be found on the back of the pack below the barcode.
This product is being recalled as a precaution because some have been found to contain pieces of apple stalk.
If you have bought these products
Parents with any of these packs should not feed them to their baby and instead return them to or contact the shop where they bought them for a refund, with or without a receipt.
Apple is one of the ingredients in these muesli products. We are sorry that this has happened and would like to apologise for any inconvenience.
If you have questions
Parents can contact Aptamil on 0800 996 1000 or at www.aptaclub.co.uk.contact-aptaclub.
IMPORTANT PRODUCT RECALL
Aptamil Multigrain Banana & Berry Baby Cereal 200g
Item code: 87-93-727
Bar Code – 5051594008342
Danone is recalling one batch of Aptamil Multigrain Banana and Berry cereal 7+ months (200g) with a best before date of 07.07.21. No other batches of this product or any other Aptamil products are affected.
We are recalling these products as a precaution because some have been found to contain small pieces of the blue plastic material used to make the packaging. We are therefore asking parents not to feed Aptamil Multigrain Banana and Berry cereal with this best before date to their babies.
The blue plastic is clearly visible in contrast to the cereal. If parents have fed their baby from one of the packs without noticing any pieces, it is very likely that the pack was not affected.
Nothing is more important to us than the quality of our products. We are sorry that this happened and would like to reassure you that this is an isolated incident linked to an equipment fault at our factory, which has now been resolved. Our factories maintain strict European and internationally-recognised standards, are regularly audited and meet all relevant legislation. We regret that this batch does not meet our usual standards and we have already taken action to reinforce our quality procedures.
This product is only sold within the UK and Republic of Ireland
What should you do?
If you have purchased Aptamil Multigrain Banana & Berry Baby Cereal with a best before date of 7th July 2021, please return it back to the store where they were purchased for a refund. Upon receipt of documentation of these returns, we will reimburse the cost of goods to you.
If parents have questions, our Careline team is available 24.7 on 0800 996 1000 or via our website at https://www.aptaclub.co.uk.contact-aptaclub. You do not need your receipt.
*Irish contact details: If parents have questions, our Careline team is available on 1800 22 1234 or via our website www.aptaclub.ie
Important Product Recall
HiPP Organic Combiotic First Infant Milk from birth 6 x 90ml Starter pack - 6968791
Incorrect declaration regarding LCPs from Fish Oil in Hipp Organic Combiotic First Infant Milk Starter Pack, 6x90ml
Best before dates: 9th January 2020, 11th March 2020, 5th April 2020.
Barcode: 4062300293717
What’s happened?
We have discovered due to a packaging error there is a small risk of some boxes not having the correct allergy information on the cardboard box, although the presence of fish oil is declared on the inner 90ml bottles. The product itself is perfectly safe and meets all nutritional and compositional requirements. As a precautionary measure, we are recalling Hipp Organic First infant milk starter pack 6x 90ml
What products are affected?
The recall only concerns Hipp Organic First infant milk starter pack 6x 90ml with a best before date of 9th Jan 2020, 11th March 2020 and 5th April 2020.
Babies who are allergic to fish are advised not to consume the product concerned.
No other Hipp products are affected.
This product is only sold within the UK and Republic of Ireland
What should you do?
If you have purchased Hipp Organic First infant milk starter pack with a best before date of 9th Jan 2020, 11th March 2020 or 5th April 2020, please return it back to your nearest Boots or Ocado retailer, or via the Hipp shop where you will be given a full refund. You do not need your receipt.
We are very sorry for any inconvenience caused and will ensure this doesn’t happen again. If you would like any further information please contact:
Hipp Organic Customer Services – 0845 050 1351 (UK) inforequest@hipp.co.uk (ROI)
Jack Wills Mug & Socks Gift set
Mens - Item code 8085447
Ladies - Item code 8085560
Affected Gift Sets Were Sold Between September 2018 and February 2019 and features the “Superior Quality” Jack Wills design print as per images.
We have been informed by Jack Wills of a potential safety issue with the ceramic mugs in these sets. In some instances, the base of the mug is cracking and separating when boiling water is applied, so, as a precautionary measure, these products are being recalled.
The safety and well-being of our customers is very important to us so we’re asking that you stop using the mug and return it to your nearest Boots store at your earliest convenience for a full refund.
If you’ve bought this product for someone else it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0800 915 0740.
Recall Number: 01006358 Recall date: June 2019
Boots Shapers Teriyaki Houmous Chips - 8164096
Best Before Date: 8th June 2019
As part of our on-going quality monitoring programme we’ve identified that the above product may contain mustard that is not declared on the label. As this is a potential health risk for anyone with an allergy or intolerance to mustard we are advising that the product should not be eaten.
Please return it to your nearest Boots store where you’ll receive an exchange, alternative product or a refund. No other products in the range are affected.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. Minicom users can call 0800 915 0740.
Recall Number: 01006292
Recall notice issued: February 2019
Lynx Black with Exclusive Floating / Shower Speaker Gift Set
A small number of Lynx Black with Exclusive Floating Shower / Speaker have a defect which means the cable may overheat when charging the speaker.
The safety of the people that buy and use our products is always a priority at Unilever, so as a precaution, we are recalling this product whilst we continue to conduct an on-going and thorough investigation with the supplier. In the meantime, please do not use either the charging cable or the speaker.
The product (with barcode) being recalled is:
8710522349168 - Lynx Black with Exclusive Floating / Shower Speaker
The toiletries contained within these gift packs are not affected and are safe to use.
If you have the item listed above, or if you require any further assistance or information, please contact our Consumer Careline. If you have given it as a gift, please make the recipient aware of the issue and ask them to contact the Consumer Careline. Your statutory rights are not affected.
CARELINE FREEPHONE NUMBER:
0800 146252 (UK&NI) or 1800 946272 (Ireland)
We would like to thank everyone in advance for their co-operation and
understanding. We apologise for any inconvenience caused.
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Durex Real Feel & Durex Latex Free
Item Codes
6420397 Durex Real Feel 6
6427723 Durex Real Feel 12
6420400 Durex Real Feel 18
6427715 Durex Latex Free 12
The safety of our consumers always comes first, and this is reflected in our rigorous quality standards. We recently found that a limited number of the above condoms made earlier this year are not passing our stringent shelf-life durability tests.
Our tests have shown that some batches which are currently on the market in UK & Ireland do not pass the requirements for burst pressure towards the end of the shelf life for the product. The expiry date of the affected batches is between Dec. 2020 and Feb. 2021.
Only for the batches of condoms affected by this issue, there could be an increase in the number of condoms that burst during application or use. Always read the label which states “Should a condom leak or burst during use, seek doctor or pharmacist assistance as soon as possible, at least within 72 hrs."
There is no immediate safety concern for consumers and only a limited number of batches are affected.
In UK and Ireland, we are recalling non-latex Durex Real Feel & Durex Latex Free condoms with the batch numbers listed below.
Please return any affected product to the store where they were bought from for a full refund.
For further details please visit www.durex.co.uk or call the Durex Care Line on 03332005345.
Recall Number 01006164 - July 2018
| Batch | Expiry Date |
Durex Real Feel 6 Pack | 1000438054 | Jan-2021 |
Durex Real Feel 12 Pack | 1000444370 | Feb-2021 |
1000474804 | Feb-2021 | |
1000444367 | Feb-2021 | |
1000433145 | Jan-2021 | |
Durex Real Feel 12 Pack | 1000419930 | Jan-2021 |
1000444367 | Feb-2021 | |
1000444367 | Dec-2020 | |
Durex Real Feel 18 Pack | 1000416206 | Jan-2021 |
1000434066 | Jan-2021 |
Babease Organic Broccoli, Parsnip & Lentils 130g
Item code: 80-19-371
Batches: BBD 02.06.2019-1
BBD 02.06.2019-2
BBD 02.06.2019-3
The supplier of this product Babease Ltd has identified a packaging fault, which could potentially lead to natural spoilage.
There have been no reported illnesses or reactions resulting from consumption of the product, however, as the comfort and wellbeing of our customers is very important to us we’re asking you to check the above batch numbers and if you have one of these pouches please contact Babease Customer Care department (Phone 02076520576, email: customerservice@babease.co). They will organise a full refund and replacement for the item. Alternatively you can return the item to your local Boots store for a full refund.
We want to assure parents that no other products have been affected and items potentially affected have been isolated and removed. If you have any other queries, please do not hesitate to get in touch with the Babease Customer Care team.
July 2018
Fulfil Vitamin & Protein Bar White Chocolate & Cookie Dough 67-92-278
Best Before Date: 15th February 2019
LOT: L7318/J
The supplier of this product, Red Star Brands, has identified a potential safety issue after discovering that the affected LOT may contain small pieces of clear plastic. As the safety and wellbeing of our customers is very important to us we’re asking you not to consume products with the affected LOT number and return this to your local Boots store for refund.
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you.
If you do have any concerns or need further advice please speak to someone at your local Boots store, or call Red Star Brands on 0289 0682 000 (UK) or *+353 (1) 612 0656 (ROI), or email them at: info@redstarbrands.co.uk for further information.
Accu-Chek Aviva and Accu-Chek Performa Test Strips
Affected LOT numbers:
ACCU-CHEK AVIVA Strips (50s)
• 497392
• 497391
• 496915
• 496809
• 496802
• 496807
ACCU-CHEK AVIVA Strips (10s)
• 497344
• 497392
ACCU-CHEK PERFORMA Strips (10s)
• 476597
• 476646
ACCU-CHEK PERFORMA Nano Meter Kit
• 10153116
• 10153114
• 10153115
• 10153112
• 10153111
Roche the manufacturer of these products has issued a safety recall after finding that some of the strips were giving errors or biased results.
The affected LOT numbers are listed above. If you have any of the affected strips please stop using them immediately and return them to your local Boots store for a replacement or refund, if appropriate.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please either speak to the pharmacist at your local Boots store, or call Accu-Chek Customer Careline on 0800 701000, or visit the www.accu-chek.co.uk website.
Recall Number: 01006119
Recall Date: May 2018
Munchkin Waterpede Bath Toy 64- 43- 079
The supplier of this product Munchkin Inc has identified a potential safety issue following an isolated incident of the toy disassembling. As the comfort and wellbeing of our customers is very important to us we’re asking you to stop using the product and contact Munchkin Inc for a replacement bath toy.
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you. If you’ve bought this for someone else would you please let them know about this as soon as possible.
Please contact Munchkin Inc directly, regarding the return and replacement of the product, using the following email address: careline@munchkin.com.
Recall number: 01006118
Ventolin Accuhaler 200mcg
Glaxo Wellcome UK Limited has issued a product recall due to a manufacturing issue that has been identified with Ventolin (salbutamol) Accuhaler 200mcg that may result in a small number of devices not delivering the full number of doses.
The two Lot numbers affected are 786G and 754P. No other Lot is affected.
If your Ventolin Accuhaler is one of the affected Lot, please return your inhaler(s) as soon as possible to your pharmacy. The pharmacist will provide a replacement Ventolin Accuhaler. If you do have any concerns or need any further advice then please speak to the pharmacy team at your local Boots store.
Recall issued: 22 February 2018
Boots Delicious Pineapple and Berry Compote 80-61-068
Use-by Date: Up to and including 30 January
As part of our on-going quality monitoring programme we’ve identified that the above product contains milk that is not declared on the label. As this is a potential health risk for anyone with an allergy or intolerance to milk or milk constituents we are advising that the product should not be eaten.
Please return it to your nearest Boots store where you’ll receive an exchange, alternative product or a refund. No other products in the range are affected.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. Minicom users can call 0800 915 0740.
Recall notice issued: January 2018
Benefit Cosmetics Voluntarily Recalls Gimme BrowEyebrow Gel
Benefit Cosmetics is committed to the highest levels of quality and doing what’s right for our customers. Out of an abundance of caution, we are initiating a voluntary recall of our Gimme Brow product after discovering that recent batches of the product did not meet our stringent quality standards.
If applied in its normal usage on the brows, the Gimme Brow product doesn’t involve any risk. However, if it comes into contact with the eyes, it could lead to eye irritation.
We recommend that you stop using the product. For a full refund of the Gimme Brow product, please return it to your original place of purchase or contact us:
By email: GimmeBrowInfo@benefitcosmetics.com
By phone:
UK: 0800 0868204
Elsewehere: +1-317-449-2302 (US Toll number for international calls)
We sincerely regret the inconvenience this recall may cause.
Boots Baby Airflow Soother 0-6 months 62-69-044
Boots Baby Airflow Soother 6 months+ 62-69-052
As part of our on-going quality monitoring programme we’ve identified a potential safety issue with the above products. The comfort and wellbeing of our customers is very important to us so we’re asking you to stop using the soothers immediately.
If you’ve bought this product for someone else, please let them know about this as soon as possible. No other soothers in this line are affected.
Please return it to your nearest Boots store where you’ll receive an exchange, alternative product or a refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. Minicom users can call 0800 915 0740
Recall Number: 01005978
Recall notice issued: October 2017
Brother Max Carry & Hang Nightlight - Bear
Brother Max Carry & Hang Nightlight - Bunny
Brother Max Carry & Hang Nightlight - Bear
Model: 70384BL2
Barcode: 5060164670384
Boots item code: 17 15 410
Brother Max Carry & Hang Nightlight - Bunny
Model: 70391PK2
Barcode: 5060164670391
Boots item code: 17 15 429
Brother Max has identified a potential safety issue with their Carry & Hang Nightlights following an isolated incident where the product overheated.
The incident is being fully investigated and due to the potentially serious nature of the risk Brother Max has taken a precautionary decision to recall this product until further notice.
If you are in possession of one of these products, you should stop using it immediately and unplug at the mains. Then return it to your nearest Boots store for a refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need further advice please speak to someone at your local Boots store, or call Brother Max’s Careline on 01280 878266, or email them at: family@brothermax.com for further information.
Recall number: 01005848
Recall date: May 2017
Little Live Pets Voluntary Precautionary Recall Notice
At Character Options Ltd, the safety of consumers is always top priority.
After being informed by the manufacturer Moose Toys of Australia, and purely as a precautionary measure, Character Options Ltd, has decided to voluntarily recall the Little Live Pet Lil Frog (SKU: 28217) and Lil Frog Lily Pad (SKU: 28218) products. This is due to a design defect which could cause a potential safety issue if the batteries are removed.
This voluntary recall is only limited to these two Frog products and does not impact any other items in the Little Live Pets range.
Consumers who have either of these products are asked to stop using them and arrange a return to Character Options. Although there is minimal risk of injury, they are asked not to open the Frog's battery compartment or remove the batteries. Please note that Boots only sold the Lil Frog Lily Pad product.
Moose, the makers of the product, and Character Options the distributors have made the determination, out of an abundance of caution, to issue the voluntary recall.
Please call the recall helpline: 0161 633 9808 (UK); +44 161 633 9808 (ROI). Lines open between 8.30am and 5pm, Monday to Friday or visit www.recall.moosetoys.com for information regarding the return or disposal of the product. A process has been established to offer all consumers a free replacement product. The products that are affected are shown below:
IMPORTANT SAFETY NOTICE
PRODUCT RECALL FROM LIZ EARLE BEAUTY CO.
Liz Earle Beauty Co. are disappointed to let you know about a safety issue they have discovered with SuperskinTM Concentrate for Night 2ml, an item included in Liz Earle The Botanist’s Cabinet (67-36-165).
They recently became aware that small traces of glass have been found in one batch of this product (batch number 6T). As a precautionary measure, they are recalling all products with batch numbers 6T, 6F,6P and ask you to stop using it and dispose of it. Please visit your nearest Liz Earle counter to obtain a replacement, an alternative product, or a refund.
The batch code can be found on the cap of the vial and on the outer sleeve.
Liz Earle Beauty Co. are committed to providing you with the highest quality and service always. No other products in The Botanist’s Cabinet or any other Liz Earle Beauty Co. products have been affected.
If you do have any concerns or need any further advice, then please speak to an advisor at your nearest Liz Earle Counter or contact the Liz Earle Beauty Co. Customer Centre on:
By email: naturallyactive@lizearle.com
By phone:
UK: 0800 413 318
ROI: 1800 937 540
Liz Earle Beauty Co. offer their sincere apologies for any inconvenience that may be caused. If you’ve bought this for someone else, please let them know about this as soon as possible.
Jack Wills Sleep Tee Gift Set
Item code: 65-44-606
As part of our on-going quality monitoring programme we've identified a problem with the above product. A number of Jack Wills Sleep Tees have been sold as part of the above gift set and do not carry the warning 'Keep away from fire'. The comfort and wellbeing of our customers is very important to us so we're asking you to stop using the product immediately. Please return the product to your nearest Boots store where you'll receive an exchange for an alternative product or a refund.
If you've bought this for someone else would you please let them know about this as soon as possible. No other items in this line are affected.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. Minicom users can call 0800 915 0740.
Recall date: October 2016
Recall number: 01005713
BOTANICS ALL BRIGHT Cleanser 250ml
Item code: 49-98-928
Batch with code: 1H
We have recently discovered that a batch of Botanics All Bright Cleanser 250ml (batch 1H) does not meet our stringent quality standards and in rare cases may cause a localised skin reaction. As a precautionary measure we are recalling this batch of product and ask you stop using it and return the product to your nearest Boots store where you'll receive an exchange, alternative product or a refund. The batch code number can be found on the base of the product.
We always aim to provide the best possible products and service to our customers and we're sorry for any inconvenience this may cause you. If you've bought this for someone else would you please let them know about this as soon as possible.
If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. ROI customers please call (+44) 800 509 115. Minicom users can call 0800 915 0740.
Recall date: October 2016
Recall number: 01005441
Important Product Information
Medela Pump and Save Swing Set - Item code: 6542743
Medela Swing Breast Pump - Item code: 5476860
Medela Freestyle Electrical Breast Pump - Item code: 1227513
Medela Swing-Maxi Double Electrical Breast Pump - Item code: 6097456
Our supplier (Medela) has identified a potential safety issue with the detachable power plugs that come with the above products. As a precautionary measure they have launched a voluntary replacement programme for (Type G) detachable power plugs. This replacement programme is in response to a few isolated reports in which a detachable power plug reportedly broke apart as the plug was being removed from the wall, exposing live parts. These plugs were sold with the products from 2012 to September 18, 2016.
The pumps themselves are not affected, only the detachable plugs.
As a precautionary measure, Medela asks customers to comply with the following:
1. While removing an affected power supply adapter from the socket, please remove the plug slowly and deliberately, apply as little force as possible, and handle the whole adapter with utmost attention and caution. If you apply a certain level of force, an affected detachable power plug might break apart.
2. If the detachable power plug breaks, turn off the power source before removing it from the wall. Remove the detachable power plug from the power socket and do not use it before a replacement is sent to you.
3. You may use the breast pumps Swing and Swing Maxi with batteries.
If you have an affected plug, please contact Medela immediately. They will send you a free plug replacement as soon as possible. Please keep the power supply base, which is not affected. You can register online for your free plug at www.medela.com/ukplug or contact Medela Customer Service at 0044 (0)161 776 0400.
Important Product Recall
Boots Kids Sunglasses
Style: BOK002F
Item code: 64 11 665
As part of our ongoing quality monitoring we have identified that the Boots Kids Sunglasses (BOK002F) are not of the standard we would expect.
We’ve found that in some cases the product has developed a defect, leading to the flower detaching from the frame and exposing a screw, which may present a potential safety issue. Please note the item code can be found on the arm of the product.
As the sunglasses are not of the high standard we expect, we’re asking that if you have bought this product that you return it to your nearest Boots store for a refund.
If you’ve bought the item for someone else would you please let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0345 070 80 91.
Recall number: 01005644
Recall date: July 2016
Important Product Recall
Babymoov Swoon Up Bouncer
Item code: 6501435
As a precautionary measure, and to ensure optimum safety in the use of its products, Babymoov is recalling its Swoon Up bouncer in order to make a minor modification.
Babymoov has noted a potential risk of the product’s central screw coming loose, which could lead to a lack of stability in the seat.
The products concerned are those with the following batch numbers which is printed on the top
right-hand corner of the care label (& next to the barcode on the outer packaging).
Affected batch numbers:
Zinc Aluminium
4814-0462 4814-0464
4614-0461 4814-0462
3615-1089 4614-0463
2515-1087 3615-1088
1215-0675 2115-1086
1215-0674 1215-0677
0315-070A 1215-0676
0216-1761
This problem can be rectified by carrying out a repair. Customers who have purchased one of the two affected Swoon Up models (Zinc or Aluminium) are invited to contact Babymoov’s
Customer Service department by email at: swoonup@babymoov.com
You will be given details of the repair procedure.
Your enquiries will be dealt with as quickly as possible.
You can also call 0800 520 0462 between 8:00-4:00 Mon-Fri
We appreciate your understanding.
Recall date: July 2016
Important Product Recall
Cow & Gate Sunny Start My First Banana Muesli From 10 Months, 330g
Item code: 3233669
Cow & Gate is taking the precautionary measure of recalling one batch of Cow & Gate Sunny Start My First Banana Muesli from 10 months with a best before date of 27/09/2016.
The recall is in response to a small number of complaints regarding an insect found in the pack. As other packs in this batch may be affected, this product should not be consumed.
We are very sorry that this has happened. We maintain strict standards at our factory and we are committed to providing the highest quality products. We have launched an immediate investigation and we will be taking all necessary steps to prevent this happening again.
Parents can return packs to the store where purchased or contact Cow & Gate for a refund.
No other Cow & Gate products are affected.
For more information, parents can call the Cow & Gate careline on 0800 977 4000 or contact Cow & Gate via www.cowandgate.co.uk.
Recall date: 30 October 2015
Important Product Recall
MaxiNutrition® Cyclone Milk 330ml
Item code: 5971659 (Chocolate), 5971667 (Strawberry)
GSK Consumer Healthcare is recalling all MaxiNutrition® Cyclone Milk 330ml product, in all flavours, from consumers and retailers within the UK & Ireland. The decision to recall has been taken following an investigation after the company received some complaints regarding the safety of the product.
In a small number of bottles, some of the creatine in the drink has recrystallised and may be found in the product.
The quality of their products and safety of consumers is of paramount importance to GSK Consumer Healthcare. The company is investigating all reported incidents and undertaking a comprehensive review of the product formulation in order to resolve the issue.
No other MaxiNutrition® products are affected by this action. This only applies to MaxiNutrition® Cyclone Milk 330ml, ready to drink strawberry and chocolate flavours.
We would ask that you kindly return any MaxiNutrition® Cyclone Milk 330ml to your local Boots store for a full refund.
Consumers with any queries or concerns can contact GSK Consumer Healthcare Customer Relations at 0800 783 8881, customer.relations@gsk.com or visit www.maxinutrition.com
We apologise for any inconvenience caused by this issue.
Recall number: 01005252
Recall date: March 2015
Important Product Recall
Florence Anne Diffusers
19-80-777 Patchouli & Clove
19-81-951 Blackcurrant & Fig
19-82-249 Grapefruit & Lime
As part of our ongoing quality monitoring programme we've identified an issue with these diffusers. We have discovered that some of the reeds show evidence of mould growth on them.
This is not a safety issue and the mould can be removed, however, we don't want our customers to purchase anything from us that's in less than perfect condition. Therefore we're asking that you check your product and if you find any sign of mould on the reeds please return the complete set to your nearest Boots store for an alternative gift or a refund.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall date: November 2014
Important Product Recall
Boots Pharmaceuticals Wound Cleansing Wipes
Item code: 78 51 480
As part of our ongoing quality monitoring we have discovered that one batch of our Boots Pharmaceuticals Wound Cleansing wipes are not of the standard we would expect.
We've found that some of the wipes have dark marks on them that have been caused during the manufacturing process. We'd like to reassure you that our product testing has shown that the wipes remain sterile. However as they are not of the high standard we expect we're asking that you return the wipes to your nearest Boots store for a replacement or refund.
The batch affected is marked with 2114 and an expiry date (or EXP) of 05-2019. This information is printed on the bottom flap of the box and on the bottom of each of the sachets on the reverse face. No other batch or LOT of product is affected.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall date: November 2014
Important Product Recall
Ted Baker Limited Edition Toiletry Trio Gift Set
Item code: 19-74-009
We have discovered that some of the cans of antiperspirant within the gift set have not been sealed correctly and a small quantity of the contents could leak if laid flat.
We don't want our customers to purchase anything from us that's in less than perfect condition. Therefore we're asking that you return the complete set to your nearest Boots store for an alternative gift or a refund.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall number: 01001798
Recall date: October 2014
Important Product Recall
Ted Baker Limited Edition Wash Bag
Item code: 19-96-932
We have discovered that some of the cans of antiperspirant within the gift set have not been sealed correctly and a small quantity of the contents could leak if laid flat.
We don't want our customers to purchase anything from us that's in less than perfect condition. Therefore we're asking that you return the complete set to your nearest Boots store for an alternative gift or a refund.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall number: 01001798
Recall date: October 2014
Important Product Recall
Cow & Gate Sweet Squash and Chicken 200g From 7 months+
Item code: 39 97 596
Batches with expiry dates: 01.07.16, 22.07.16, 21.08.16, 10.09.16
Due to a labelling error the manufacturer is withdrawing from sale the four batches of this baby food with the expiry dates shown above.
The jar incorrectly displays ‘no added egg' and ‘gluten free' in a tick box although both egg and wheat are correctly shown in the ingredient list.
This product is suitable for the majority of babies but the presence of egg and wheat make it unsuitable for babies who are allergic/intolerant to wheat or egg and therefore they should not consume this product.
If the item you purchased carries one of the four expiry dates shown we're asking that you return it to your nearest Boots store for a replacement or a refund.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call Cow & Gate's Care line on 0800 977 4000 or visit their website www.cowandgate.co.uk for further information.
Recall number: 01001796
Recall date: Oct 2014
Important Product Recall
Tommee Tippee Closer to Nature Digital Baby Monitor with Sensor Pad
Item code: 49-84-609
We have received some important safety information from Tommee Tippee with regards to the above product.
Tommee Tippee Safety Information
For 50 years Tommee Tippee have been designing and manufacturing high quality baby products providing re-assurance to families around the world. Tommee Tippee would like to stress the importance of ensuring that the monitor is set-up correctly and that all cords are placed out of reach of your baby.
To ensure correct set up, consumers should make sure all monitor cords are out of reach of the child. If set up incorrectly, there is a risk that a child could pull the sensor pad cord into crib.
Subsequently, as an additional safety feature, Tommee Tippee are providing all customers with a protective cord cover. The cord covers can be obtained from Tommee Tippee directly, by their details below.
If set up correctly using the instructions provided, the Tommee Tippee Sensor Pad Monitor is not dangerous and is safe to use. It meets all the current safety standards and use of the monitor cord has never resulted in any reported incidents. Please do not be concerned - a correctly installed monitor poses no hazard to your baby.
However, child safety is paramount to Tommee Tippee, so as a precaution, and to minimise risk even further, they are supplying a cord cover kit free of charge to any customer who has bought one of these monitors via the contact methods below. The kit includes a rigid protective cord covers through which the sensor pad cords can be threaded, a permanent electric cord warning label and set-up instructions.
If you would like to discuss this further, Tommee Tippee can be contacted on 0808 206 8000 (weekdays between 9am - 5pm). Full information is also available on the Tommee Tippee website www.tommeetippee.co.uk
Recall date: August 2014
Important Product Recall
Plum Stage 2 Bread & Butter Pudding 100g
Item code: 49 96 704
As part of their quality monitoring programme the manufacturer has identified a problem with a recent batch of this product. They have discovered that a small number of pouches within the batch were under processed, causing them to appear swollen and unsuitable to be consumed.
If you have purchased this product and it has a best before date of 15 January 2015 we're asking that you return it to your nearest Boots store for a replacement or a refund.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to your local Boots store or call the Plum Customer Care Team on 0800 157 7123 between 8.00am - 6.00pm.
Recall number: 01001667
Recall date: May 2014
Important Product Recall
Slimfast Meal Bar
77-47-896 Slimfast Chocolate Crunch Flavour Meal Bar
77-47-853 Slimfast Summer Berry Flavour Meal Bar
77-47-888 Slimfast Chocolate Peanut Flavour Meal Bar
Unilever, who manufacture the above products, have made us aware of a potential safety issue. Quality checks have revealed that a small number of Slimfast Meal Bars have been packed into incorrect boxes and therefore the allergen information on packs regarding peanut and gluten may not match the product.
Please check the writing on the inner wrap to check the variant description as seen below.
If the variant description on the wrapper is the same as on the outer box the product can be eaten as normal.
If there is a different variant description on the wrapper please contact the Careline number below. DO NOT EAT THE PRODUCT IF YOU HAVE AN ALLERGY RELATING TO PEANUTS OR GLUTEN.
No other Slimfast variants are affected and may be enjoyed at their high quality. Customers can contact the Unilever care line on 0800 146252. Unilever apologise for any inconvenience caused and would like to thank you in advance for your understanding and co-operation in this matter.
Recall date: May 2014
Important Product Recall
Summer Infant
12-34-633 Summer Infant Slim & Secure Digital Video Monitor
12-35-990 Summer Infant Baby Touch Monitor
39-81-045 Summer Infant Secure Sight Digi-Video Monitor
39-81-088 Summer Infant Baby Zoom Digi-Video Monitor
Summer Infant, who manufactures the above products, are introducing a voluntary programme to replace batteries in certain Video Monitors. The battery in certain handheld video monitors can overheat and rupture, posing a burn hazard to consumers.
Monitors affected:
Monitor Name | Model Number |
Secure Sight | 02041U |
BabyZoom | 20021U, 28466 |
Slim and Secure | 02801U, 28456 |
BabyTouch | 02001U, 28526 |
Complete Coverage Plus | 28516 |
The rechargeable battery can only be found in the monitor, not in the camera. Batteries that may be affected will include one of the letter & number combinations stated below.
Battery serial numbers affected:
S/N:JNS150A
S/N:JNS150-BA
S/N:JNN-S150A
S/N:JNS150-BB
S/N:JNN-S150B
S/N:JNS150-BC
S/N:JNN-S150C
Battery examples:
Customers should remove the battery and continue to use the product using AC mains power adaptor provided. They should then contact Summer Infant for a replacement battery.
Customers should contact Summer Infant Customer Service on 01442 5050000 (weekdays between 9am - 4pm) and select option 1 or send an email to custserviceuk@summerinfant.com
Recall date: May 2014
Important Product Recall
Tisserand Soothing Wheat Cushion
Item code: 76-78-800
As part of our ongoing quality monitoring programme we've identified that a small number of these products have been sold with the wrong user instructions.
This product is sold in our stores with instructions that advise it is not suitable to be heated in a microwave oven and we also include a ‘do not microwave' warning on the label of the cushion.
However, the manufacturer has made us aware that they have supplied us with a small number of cushions that contain instructions for use in a microwave and without the warning label.
The comfort and wellbeing of our customers is very important to us so we're asking that if your cushion doesn't carry the warning label you return it to your nearest Boots store for alternative item or a refund.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall number: 01001529
Recall date: March 2014
Important Product Recall
Hope & Greenwood Hot Chocolate Set
Item code: 15-87-560
As part of our ongoing quality monitoring programme we've discovered a potential safety issue with the glass mugs in this set. We've found that in some cases the mugs are cracking if boiling water is applied to the glass, so, as a precautionary measure, we're recalling this product.
The safety and well-being of our customers is very important to us so we're asking that you stop using the mug and return it to your nearest Boots store at your earliest convenience. Please either return the complete set if you haven't used it yet, or just the mug if the other contents have already been used. Once you return this to us we can arrange for an exchange for another product or a full refund, whichever you prefer.
If you've bought this product for someone else it's important that you let them know about this as soon as possible.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall number: 01001553
Recall date: January 2014
Important Product Recall
Ted's Grooming Room In Safe Hands Gift Set
Item code: 12-74-953
As part of our ongoing quality monitoring programme we've identified a problem with this product. We have discovered that some of the bottles of cologne within the gift set have a faulty lid and the contents could leak if laid flat.
We don't want our customers to purchase anything from us that's in less than perfect condition. Therefore if you purchased this item before 26th November we're asking that you open the set and check the bottle of cologne. If you find any sign of leakage, or fault with the lid, please return the complete set to your nearest Boots store for an alternative gift or a refund.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall number: 01001530
Recall date: November 2013
Important Product Recall
Wartie Wart & Verruca Remover
Item code: 17-65-167
Batch number: 001-13
YouMedical, who manufacture the Wartie Wart & Verruca remover, have discovered a potential safety issue with the above product. This affects batch 001-13 and as a precaution all units from this batch are being recalled.
If you have used the product according to the instructions of use and have experienced no immediate side effects there is nothing to worry about. However if you have purchased the product since November 2013, please stop using it immediately. On return of the product, please ensure the activator lock is in the locked position. Please return it to your nearest Boots store where you'll receive a refund. If you've bought this for someone else, please let them know about this as soon as possible.
If you have further questions concerning the product, please contact YouMedical on their free phone number 0800 0461977 (Mon - Fri 8am to 6:30pm, Sat 9am to 2pm).
YouMedical apologise for any inconvenience this may cause, and reiterate their commitment to providing the highest quality products.
Recall number: 01001525
Recall date: November 2013
Important Product Recall
Toni & Guy Jumbo Tongs
Item code: 23-69-281
Batch number: 1613 & 2623
HOT (UK) Ltd. who manufacture the Toni&Guy 38MM Jumbo Tongs, have discovered a potential safety issue with the above product. They've found that in some cases, the handle of the product can separate and the power cord may become detached. Please note this potential issue only affects batch code 1613 and 2613 from June 2013 onwards.
To help you see if your tongs are affected, you can find the batch code stamped into the handle close to the supply cord entry. If you have an affected product please stop using it immediately and contact HOT (UK) Ltd. on their helpline or email address noted below. If you've bought this for someone else would you please let them know about this as soon as possible.
If your Jumbo Tongs aren't from the affected batch please be reassured that your product is unaffected and is safe for use.
Alternatively, you can return the Jumbo Tongs to your nearest Boots store for an exchange or refund.
Helen Of Troy (HOT UK Ltd.) can be contacted on 0844 243 5225 (8am to 5pm Mon- Fri), or at hot@productservice.co.uk
HOT (UK) Ltd. apologise for any inconvenience this may cause you.
Recall number: 70131045
Recall date: November 2013
Important Product Recall
Angelcare
12-07-830 Angelcare Movement & Sound AC401 Deluxe
12-07-857 Angelcare Movement Only Monitor
12-07-873 Angelcare Video, Movement & Sound Monitor
55-43-541 Angelcare Movement & Sound Monitor AC401
Following recent media coverage we felt that as a company, we needed to inform our customers that there has been a voluntary recall in the USA and Canada.
Following a few incidents, Angelcare would like to stress the importance of ensuring that the monitor is set-up correctly and that all cords are placed out of reach of your baby. Subsequently, as an additional precautionary measure Angelcare are providing all US and Canadian customers with a protective cord cover. The cord covers can be obtained from Angelcare directly, by their details below.
We fully understand that customers will be concerned about the safety of their baby and would like to reassure that all of the above Angelcare products meet European safety standards and therefore there is no recall in Europe.
We would like to reassure you that if you have installed your monitor according to the instructions, your Angelcare monitor should not pose a risk to your baby.
Please ensure that:
The nursery unit is at least three feet (one metre) away from your baby's cot
The sensor pad cord is kept well out of reach of your baby, wrapped around the leg of your baby's cot and secured with cable ties
Please refer to your instruction manual for more detailed information on how to set-up your monitor correctly
If you still would like to discuss your concerns please do contact Angelcare on the below details.
UK Baby Helpline on 0845 009 1789 (weekdays between 9am - 5pm) or email helpline@babyhelpline.co.uk.
Full information is available on the Angelcare website: www.angelcareuk.co.uk
Recall date: November 2013
Important Product Recall
St. Tropez Instant Tan Face & Body Spray Light/Medium, Medium/Dark
Item code: 16-48-179, 16-48-187
St. Tropez have recently been made aware that a very small number of customers have experienced inhalation issues with the newly launched cosmetic product, St.Tropez Instant Tan Wash Off Face & Body Spray (100ml) in light/medium and medium/dark, when used under certain circumstances. This cosmetic, bronzing effect product has been launched in the last seven weeks and as a precautionary measure, St.Tropez has decided to initiate a voluntary recall of the product.
Whilst the number of customers experiencing inhalation issues is very small, we would like to invite any customers who have purchased the product to return it to their nearest Boots store for a full refund or exchange.
If you've bought this for someone else, please let them know about this as soon as possible. St.Tropez Instant Tan Wash Off Face & Body Lotion (100ml) is not affected by this voluntary recall, nor are any of their other products.
We're sorry for any inconvenience this may cause you. If you have any concerns or need any further advice then please contact St. Tropez Customer Services on 0800 0234966.
St. Tropez apologise for any inconvenience this may cause our customers and offer our reassurances that these actions are taken as a precaution, whilst we undertaken a full review.
Recall number: 01001509
Recall date: November 2013
Important Product Recall
Boots Pharmaceuticals
30-07-332 Boots Pharmaceuticals Chesty Cough Relief Oral Solution 150 ml
23-36-154 Boots Pharmaceuticals Dry Cough Oral Solution 150ml
48-96-149 Boots Pharmaceuticals Mucus Cough Oral Solution 150ml
77-86-476 Boots Pharmaceuticals Paracetamol 6Y+200ml
29-98-009 Boots Pharmaceuticals Ibuprofen Oral Suspension Strawberry Flavour 3m+100ml
We've discovered a potential manufacturing fault with the tamper seal on some Boots Pharmaceuticals liquid medicines which might result in small pieces of plastic being found in the medicine.
Please note this potential issue only affect products bought from September 2013 to December 2013. The health and safety of our customers and patients is always our highest priority so we have taken the decision to ask customers to return these products to our stores for a refund or replacement with a similar item. If you've bought any of the products for someone else, please let them know about this as soon as possible.
We would like to inform our customers that from late December 2013 the products above will be back in our stores. All new stock with be clear stickered at the top and bottom of the packaging.
If you do have any concerns or need further advice then please speak to the pharmacist at your local Boots store or contact Boots Customer Services.
Recall date: November 2013
Important Product Recall
Boots Pharmaceuticals
47-08-776 Boots Pharmaceuticals Tickly Cough Relief Oral Solution 150ml
21-39-839 Boots Pharmaceuticals Paracetamol 3 Month Plus 120mg/5ml Suspension Strawberry Flavour 100ml
21-39-901 Boots Pharmaceuticals Paracetamol 6 Years Plus 250mg/5ml Suspension 100ml
77-38-382 Boots Pharmaceuticals Paracetamol 3 Month Plus 120mg/5ml Suspension Strawberry Flavour 200ml
23-16-021 Boots Pharmaceuticals Cough Syrup 3 Months Plus 100ml
23-18-415 Boots Pharmaceuticals Gripe Mixture 1 Month Plus 150ml
We've discovered a potential manufacturing fault with the tamper seal on some Boots Pharmaceuticals liquid medicines which might result in small pieces of plastic being found in the medicine.
Please note this potential issue only affects products bought before 25th November 2013. The health and safety of our customers and patients is always our highest priority so we have taken the decision to ask customers to return these products to our stores for a refund or replacement with a similar item. If you've bought any of the products for someone else, please let them know about this as soon as possible.
RESUPPLY
Following investigation and action taken, we would like to inform our customers that from late December 2013 the products detailed above are available again in our stores. All new stock has a clear plastic tamper evident sticker applied to the top and bottom of the box to show that this item has been 100% quality inspected.
We're sorry for any inconvenience this has caused to our customers. If you do have any concerns or need further advice then please speak to the pharmacy team at your local Boots store or contact Boots Customer Services.
Recall date: November 2013
Important Product Recall
Bronzing Spray
23-69-281 SEVENTEEN Instant Glow Bronzing Spray
76-74-368/10-44-540 Soltan Beautiful Bronze Wash-Off Bronzer
As part of our ongoing quality monitoring programme we've identified a problem with the above products. In a very small number of cases it has been found that there's a possible safety issue to our customers. The comfort and wellbeing of our customers is very important to us so we're asking you to stop using the spray immediately. Please return it to your nearest Boots store where you'll receive an exchange, alternative product or a refund.
If you've bought this for someone else, please let them know about this as soon as possible. No other SEVENTEEN or Soltan products are affected by this recall.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall number: 01001435, 01001436
Recall date: July 2013
Important Product Recall
Miffy Bean Rattle
Item code: MF0938
Batch number: 013497/11/2011
Rainbow designs, who manufacture the Miffy bean rattle toy, have discovered a potential quality problem with the above toys. They've found that after a period of use, the tail may become detached, which could pose a choking hazard. Please note this potential issue only affects batch code: 013497/11/2011.
To help you see if your Miffy bean rattle is affected, you can find the batch code printed on the sew-in label on the back of the toy. If you have an affected Miffy bean rattle please stop using it immediately and contact Rainbow on their free helpline or email address noted below where they'll offer an exchange or a full refund. Alternatively please return it to your nearest Boots store where we'll offer you an alternative product or a full refund.
If your Miffy bean rattle isn't from the affected batch please be reassured that your toy is unaffected and is safe for use.
Rainbow Designs' Customer team can be contacted on Freephone 0800 0280950 or by email athelpline@rainbowdesigns.co.uk. The freepost address for returning any affected Miffy bean rattles is: Rainbow Designs Limited, FREEPOST NAT15749, Hockley, Essex, SS5 4BR
If you've bought the Miffy bean rattle for someone else, please let them know about this as soon as possible.
Rainbow Designs are sorry for any inconvenience this may cause you.
Recall date: January 2013
Important Product Recall
Filtrete Room Air Purifier
Item code: 10138012
Batch number: FAP00-RS-2
3M, who manufacture the air purifier, are recalling the Filtrete Room Air Purifier (model number FAP00-RS-2) because, on rare occasions, it may overheat. 3M takes the safety of its customers and the quality of its products very seriously and has decided to voluntarily recall this product from the market.
Customers should immediately unplug and stop using the recalled product.
In order to assist you in the return and replacement of this product, please contact the Filtrete Customer Helpline on 0800 1218692 9am to 5pm Monday to Friday or visit their website: www.filtrete.co.uk/FAP00-RS-2webcontactform.
Alternatively, you can return the Filtrete air purifier to your nearest Boots store for a full refund.
No other models of Filtrete Room Air Purifiers are affected by this recall. 3M apologises for any inconvenience.
Recall date: March 2013
Important Product Recall
No7 Mini Beautifier
Item code: 55-79-961
As part of our ongoing quality checks we've found that in a very small number of cases we've discovered mould on the surface of one of the eye shadow colours of the gift pack. This has only been found on a limited number of batches that have been produced.
We take the quality and safety of all our products very seriously and, because your wellbeing and enjoyment of our No7 range is very important to us we're asking you to return this to us as soon as possible whilst we're still investigating what's happened. Even if yours is not from one of our affected batches we would still like you to return it. Please do not use the product. If you've bought this as a gift for someone else, please let them know as soon as possible.
What we'd like you to do is return the No7 Mini Beautifier gift pack to your nearest Boots shop, where we'll offer you another product or a full refund.
If you do have any concerns please speak to someone in your nearest Boots store or contact Boots Customer Services.
We're really sorry for any inconvenience this has caused. If we can help further please don't hesitate to get in touch with our teams.
Recall number: 01001293
Recall date: November 2012
Important Product Recall
Baby Jogger Versa™
Kooltrade the manufacturer of the Baby Jogger City Versa™ have advised us of a potential safety issue with the pushchair. It has been identified that a component part interferes with the proper functioning of the fold mechanism in a very limited number of the pushchairs.
You have an affected pushchair if you have a Baby Jogger City Versa™ pushchair with the Mft Date: 2012.08.10. The batch details are stamped on the outside of the side-moulding.
The safety of our customers and their families is paramount to us. We're therefore asking you to stop using the pushchair immediately and contact us on 1 800 509 115 or +44 115 918 1551 to arrange to return the jogger to us. Alternatively you can arrange to return it to your local store, please call the number above with details of the store you will be returning it too.
We're sorry for any inconvenience this may cause you.
Recall date: November 2012
Important Product Recall
ROBINSONS FRUIT SHOOT
ROBINSONS FRUIT SHOOT HYDRO
Britvic have informed us that they are conducting a Nation-wide recall on their Robinsons Fruit Shoot and Fruit Shoot Hydro.
They've decided to recall this product as a precautionary measure as it's come to their attention that a very small number of packs, with the new design cap, may be subject to a packaging safety issue. There's no safety risk from the drink itself, so if this product has already been consumed there's really no cause for concern.
If you've bought this product for someone else, please let them know about this as soon as possible.
This is a precautionary measure. For further information please call the Britvic Consumer care line on 0800 032176.
Fruit Shoot My-5 is NOT being recalled. No other Robinsons products are affected.
We're sorry for any inconvenience this may cause you.
Recall date: July 2012
Important Product Recall
Plum Baby Pumpkin Pie Oat Chomps 5x20g
Item code: 49-96-836
Plum wanted to let you know that some parents have recently told them about an issue with their Plum Baby Oaty Chomps bars - Pumpkin Pie variant. They've looked into this and found that a very small portion of one batch of bars has been affected by a common type of mould. So, as a precautionary measure, they've decided to withdraw all boxes of this product from the market immediately.
Plum believe this poses minimal health risk, however, because they take the safety and wellbeing of all our customers and their children very seriously they are taking this step.
We would advise any parents or carers, that have this product to either return it to their nearest Boots store or dispose of the product and send the wrapper back to Plum for a complete refund (including post and packing), at Plum Baby Ltd, The Old Boathouse, Taplow, SL6 0AA. You can also contact them directly by email customercomplaints@plum-baby.co.uk or call them on 0845 389 0061.
If you've bought these bars for someone else, please let them know about this as soon as possible.
We're sorry for any inconvenience this may cause you.
Recall number: 01001160
Recall date: April 2012
Important Product Recall
BRITAX BABY-SAFE infant carriers
Due to a potential quality issue with a component, the handle of certain BRITAX BABY-SAFE infant carriers can be damaged or, in adverse circumstances, detach, if sudden force is applied to the handle. This may result in the infant carrier to swing, to separate, to fall to the ground or to arrive in other unsafe situations when carrying the product. This can pose a risk of injury to the occupying child especially if it is - against the user instruction - not harnessed. The defect may not be recognised by the consumers instantly.
We are asking consumers that have purchased one of the potentially affected products to stop using it with immediate effect.
Certain BABY-SAFE infant carriers that were sold in Europe between 1 February and 31 March 2012 are affected. If you purchased your product prior to 1 February or after 31 March 2012, your BABY-SAFE is not affected. Only a small number of potentially affected products are in use with consumers.
Please note, the recall only relates to the BABY-SAFE but NOT to the BABY-SAFE plus II or the BABY-SAFE plus SHR II.
We ask you to stop using your BABY-SAFE with immediate effect and visit the Britax website www.baby-safe-recall.eu to check whether your product is affected or not. If you are unable to visit their website please contact their consumer service team +44 1264 386034 or baby-safe.uk@britax.com.
Please have your product item number and the corresponding serial number ready.
The stickers with the item number and the serial number are located on the left side of the infant carrier (in direction of the occupying child) behind the handle hinge.
The item number is located above the barcode on the white sticker. The serial number is eight characters long and is located underneath the barcode on the orange ECE label.
Recall date: April 2012
Important Product Recall
Rosie's Pantry Make Your Own Ginger Beer
Item code: 21-19-889
As part of our ongoing quality monitoring programme we've discovered a potential safety issue with the bottle in the kit. So, as a precautionary measure, we're recalling this product.
The safety and well-being of our customers is very important to us so we're asking if you're currently using the bottle please empty it as soon as possible and return the empty bottle to your nearest Boots store at your earliest convenience. Once you return this to us we can arrange for an exchange for another product or a full refund, whichever you prefer.
If you've bought this product for someone it's important that you let them know about this as soon as possible.
Please note, that only the Rosie's Pantry Ginger Beer product is affected by this recall. No other product is affected from this range.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall number: 01130112
Recall date: January 2012
Important Product Recall
No7 Completely Quenched Moisturising Body Lotion
Item code: 59-66-280
Batch number: 1KK
As part of our ongoing quality monitoring programme we've identified a problem with the above product. In a very small number of cases it has been found that an incorrect formulation is in the tube. The comfort and wellbeing of our customers is very important to us so we're asking you to stop using any affected product immediately and return it to your nearest Boots store where you'll receive an exchange, alternative product or a refund.
To check if you've any of the affected batch you'll find the code embossed on the crimp at the end of the tube. The batch number is imprinted into the plastic although it might be difficult to see. If the code is 1KK, then please return the tube to us. If you can't read the batch number then, of course, we'll still be happy for you to return this to any store.
If you've bought this for someone else, please let them know about this as soon as possible. No other batch or No7 product is affected by this recall.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall number: 01001122
Recall date: January 2012
Important Product Recall
Clever Chek Talking Blood Glucose Monitoring System TD-4232
Item code: 59-31-673
The Medicines and Healthcare products Regulatory Agency (MHRA) have told us that the meter fails to alert users when insufficient blood has been applied to the test strip. In some case this could potentially lead to false readings being given by the meter resulting in inappropriate insulin administration.
To reassure you, if the unit is used correctly the product operates and functions correctly. However, if you're concerned in any way, regarding the Clever Chek Talking Blood Glucose Monitoring System or you want advice on how to best use the meter then please either speak with your GP or contact the supplier, BBI Healthcare, on 01656 868 930 or by email at: info@bbihealthcare.com.
In the meantime, if you're concerned and want to change your Blood Glucose Monitoring System, then please return the product to your local store for a suitable alternative. Although the Clever Chek unit has since been discontinued, we've located a suitable alternative, which operates in a similar way to the product above. This is the Boots Blood Glucose Monitoring System 5053811. To find your local stockist store please contact Boots Customer Services and one of our advisors will be happy to help.
Recall date: 2012
Important Product Recall
Waitrose Belgian Plain Chocolate 200g
Item code: 75-51-0-02
Batch number: L15423C
Waitrose have made us aware that they will be recalling the above product as some packs may contain whole hazelnuts, which is not declared on the packaging.
Only packs with the above batch number and Best Before End Date of Aug 2012 are affected.
Any customers who have an allergy to nuts should not consume this product but return the pack to Waitrose or Boots for a full refund.
If you've bought this product for someone else, please let them know about this as soon as possible.
We're sorry for any inconvenience this may cause you. If you do need any further advice then please speak to your local Boots store or contact Waitrose Customer Services on 0800 188884.
Recall number: 77759898
Recall date: December 2011
Important Product Recall
Nuby ?Bebe Chic' Orthodontic Soothers
Item code: 67544SOSN, 67544MOSN, 92321S, 92322S, 92327M, 92328M
Nuby UK LLP has decided to issue a voluntary recall its Nuby Bebe Chic Soothers 0-6months and 6-18months.
This is because a small amount of the Bebe Chic Soothers from batch code EE01K has been found to crack on the shield and sometimes break. Although the number of returns has been very low, we've decided to recall all the Bebe Chic Soothers purchased at Boots stores from the 1st July 2011 onwards. Please be reassured that NO OTHER NUBY UK soother products are affected by this recall.
Nuby UK is asking that anyone with used, opened or unopened Bebe Chic Soothers to discontinue using the product and return them to our FREE POST address at:-
RSSX-EJTJ-GREK
NUBY UK LLP
Unit 6 Boldon Court
Burford Way
Boldon Business Park
Tyne & Wear
NE35 9PY
Please include your name, address and contact telephone number or email address and our customer care representative will contact you to organise a suitable alternative replacement soother or a full refund. All returned products will be replaced or refunded within 3 days of receipt.
If you would like to speak direct to the Nuby customer care team you can call free on 0800 334 5844 or email Nuby at helpline@nuby-uk.com
Recall number: 01001105
Recall date: December 2011
Important Product Recall
Stérimar - Isotonic 100ml
Item code: 44-69-135
Batch numbers: FE1248b & FE1249
Church & Dwight UK LTD have brought to our attention that two batches of Stérimar - Isotonic 100ml, a natural isotonic sea water nasal spray, has had to be quarantined as it's unsuitable for sale. These batches (FE1248b and FE1249) may contain some microbiological contamination, which would have no impact for the majority of users. It could cause some users (for example, those who have had nasal or sinus surgery or who have a weaker immune system) to experience symptoms, which may lead to seeking medical advice.
As Boots and Church & Dwight UK LTD consider the health and safety of customers our number one priority, we've taken the decision to recall the affected batches immediately. The only batch numbers affected are FE1248b and FE1249 of Stérimar - Isotonic 100ml.
Please return this to any Boots store at your earliest convenience, where our people in store will happily offer an exchange for an alternative product or a full refund.
If you've bought this product for someone else, please let them know about this as soon as possible.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak with Church & Dwight directly on 0800 055 6993.
Recall number: 01001107
Recall date: December 2011
Important Product Recall
Colgate Periogard Mouthwash
Item code: 40-47-117
Colgate-Palmolive (UK) Ltd have discoverd a potential safety issue with a small number of their Colgate Periogard mouthwash so, as a precautionary measure, they've decided to recall this with immediate effect.
We believe that this recall poses a very small health risk however, because we take the safety and wellbeing of all our customers very seriously at Boots we're asking you to stop using this product immediately.
If you have any of the mouthwash remaining, please return it to your nearest Boots store where we'll offer you an alternative product or a full refund. Alternatively, please contact the team at Colgate-Palmolive (UK) Ltd on 0800 321 321 32. No other Colgate mouthwash products are included in the recall.
If you've bought this product for someone else, please let them know about this as soon as possible.
We're sorry for any inconvenience this may cause you. If you do need any further advice please speak to your local Boots Pharmacist or contact the team at Colgate-Palmolive (UK) Ltd on 0800 321 321 32.
Recall number: 01001097
Recall date: November 2011
Important Product Recall
Umberto Giannini Big Blow Out Dryer
Item code: 5537029
As part of our ongoing quality-monitoring programme we've discovered a problem with this product. We've found that under certain conditions the internal motor of the dryer can develop a fault allowing pieces of plastic to fall from the nozzle of dryer in use. So, as a precautionary measure, we're recalling this product from our customers.
The safety and wellbeing of all our customers is very important to us so we're asking that if you've bought this dryer since October 2010 please stop using the dryer immediately. Please return it to your nearest Boots store where we'll offer you an alternative product or a full refund.
If you've bought this product for someone else, please let them know about this as soon as possible.
Boots apologise for any inconvenience. If you need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall number: 01000977
Recall date: July 2011
Important Product Recall
Sensodyne repair & protect toothpaste 75ml
Item code: 49- 60-483
Batch number: 031G
GlaxoSmithKline Consumer Healthcare (GSK) is taking a precautionary measure to recall one batch of the toothpaste Sensodyne Repair & Protect.
The batch affected is 031G. The batch number may be found on the end of the carton or on the sealed (crimp) end of the tube. Some users may have a slight feeling of ?grittiness' when using Sensodyne Repair and Protect - this is normal. However, Batch 031G has been found to contain a number of larger particles of one of the ingredients used to make the toothpaste. These particles may scratch the gums when brushing the teeth which may cause the gums to bleed. Only a very small number of such cases have been reported. If you do experience bleeding from the gums after using this product, please contact the number below, or your dentist for further advice.
If you've bought Sensodyne repair & protect toothpaste, that's from this batch, then please discontinue use. Contact GlaxoSmithKline UK's careline on 0800 652 4500 (freephone) 8.30am-6pm Monday to Friday (with an answer phone outside of these hours) where they'll arrange for a replacement product or a refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
GlaxoSmithKline UK, apologise for any inconvenience. If you need further advice or information please contact GlaxoSmithKline UK.
Recall number: 01000913
Recall date: May 2011
Important Product Recall
MILKYBAR BUTTONS 30g bag
Nestlé UK Ltd has informed us that they are conducting a Nation-wide recall on their Milkybar Buttons (30g bag).
They've decided to recall this product as a precautionary measure as it's come to their attention that a very small number of packs could contain small pieces of rubber. There's no food safety risk from the buttons themselves, so if this product has already been consumed there's really no cause for concern.
To see if your pack could be affected please check the back of the packet and check the best before end date. If the date shown is a best before October, November or December 2011, then please can you return this product to your nearest Boots store, where we'll offer you a fresh product or a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Nestlé have also recalled a number of other Milkybar products that aren't sold in Boots, for more information please contact their team on 0800 604604 or go online towww.nestle.co.uk.
Recall number: 01000900
Recall date: April 2011
Important Product Recall
Frijj Strawberry Milkshake 500ml
Item code: 59-04-153
Dairy Crest, who make Frijj milkshakes, are taking the precautionary measure of recalling some of its Strawberry Frijj milkshake.
They've found, during their routine quality monitoring, that in a small number of drinks with a use by date of 5th April 2011, there's a low level trace of Listeria monocytogenes.
This only affects the strawberry 500ml milkshake with the best before end date of 5th April 2011. You can find the date printed on the lid of the bottle. It's important to note that no other Frijj product is affected by this recall.
If you have bought Strawberry Frijj with this Use By date then please don't drink it, but contact Dairy Crest for a full refund. Or, if you'd prefer, you can return the milkshake to your nearest Boots store for an exchange or refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Diary Crest apologise for any inconvenience. If you need further advice or information please contact Dairy Crest's Careline: 0800 328 5344 (freephone) or email: frijjrecall@dairycrest.co.uk.
Recall date: March 2011
Important Product Recall
Boots Smoothskin Plus
Item code: 45-20-408
In a small number of cases we've discovered that the power settings in the unit aren't quite right meaning there's a potential for too much power to come from the handset. You'll know from the user guide that it's really important to ensure that the unit is on the right setting for your skin tone. So, to be certain that the unit won't cause any damage to your skin, we need you to get in touch with us.
Our Customer Care team have all the information we need for us to quickly check your Smoothskin Plus is unaffected. So we can help you when you call us, we'll need the serial number from underneath your unit. It's the long number that starts with KJ and can be found on the white sticker beneath the barcode. It looks like this:
Please contact Boots Customer Services and we'll respond to you by the next working day. As a thank you for you getting in touch with us, once we've checked the serial number on your unit, we'll also arrange to credit your Boots Advantage Card number we'll add 500 points to the balance on your card to recognise any inconvenience.
Important Product Recall
Waitrose Essential Corned Beef 140g
Item code: 75-59-852
Waitrose have informed us that they are conducting a nationwide recall on this product as routine testing has detected the presence of Listeria.
Because our customers' safety is very important to us we're asking customers to return this item to us. Please do not consume this product. Please return any cartons you have to your nearest Waitrose stockist Boots store, where we'll offer you another product or a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
If you have any concerns please contact Waitrose Customer Services Department on 0800 188884.
Boots apologise for any inconvenience.
Important Product Recall
Boots PVC Hot Water Bottle
As a responsible retailer we routinely test our products to ensure they meet the high standard of quality and safety that our customers expect and deserve. As part of this we've discovered, in a very small number of cases, a potential issue with the Boots PVC Hot Water Bottle where the insides of the bottle are sticking together.
Please don't be alarmed as this is easily solved by slowly filling the hot water bottle with warm water in the first instance, to make sure the two sides come apart. You'll only need to do this on the first use as this will solve the problem. And don't forget, in the interests of safety, hot water bottles should never be filled with boiling water.
We appreciate that this isn't ideal which is why, if you remain unhappy with the performance of this hot water bottle, you can take it back to any Boots store for an exchange or refund. If you've bought this product for someone else would you please let them know about this as soon as possible.
Boots apologise for any inconvenience. If you need further advice regarding the product please contact Boots Customer Services.
Important Product Recall
Boots Travel Kettle
Item code: 59-03-718
As part of our ongoing quality-monitoring programme we've discovered a problem with this product. We've found that under certain conditions the switch can develop a fault allowing the kettle to boil longer than expected, so as a precautionary measure, we're recalling this product from our customers.
The safety and wellbeing of all our customers is very important to us so we're asking you stop using the kettle immediately. Please return it to your nearest Boots store where we'll offer you another product or a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Boots apologise for any inconvenience. If you need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall number: 01000688
Recall date: September 2010
Important Product Recall
Simple Nourishing Body Wash 250ml
Item code: 37-89-578
Simple Health and Beauty Ltd has informed us that they are conducting a nationwide recall on their Nourishing Body Wash 250ml that has been on sale since September 2009. They've found following a small number of complaints that there is a quality issue with the wash and are asking customers to stop using this product immediately.
We take the wellbeing of our customers very seriously at Boots, so we're asking you to return this product back to us. To make this as easy as possible, please visit your nearest Boots store, where we'll offer you another product or a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible. No other Simple product is affected by this recall.
We apologise for any inconvenience caused. If you need any further advice then please contact the Customer Care Team at Simple on 0800 023 2960.
Recall number: 01000677
Recall date: August 2010
Important Product Recall
Boots All In One Soft Solution 120ml
Item code: 50-33-071
Batch number: AA1203
We've heard from a very small number of customers that when they've used a particular batch of Boots All In One Soft Solution they've experienced an increased sensitivity. This has resulted in their eyes being sore or irritated. We take the well-being of our customers' eyesight very seriously so, although we've not identified that there's anything wrong with the solution, we're asking that you stop using this particular batch immediately.
To check if your solution is from the batch in question, please look at the back of the bottle. The batch number is printed on the label at the back of the bottle.
If you've bought this for someone else would you please let them know about this as soon as possible. No other batch of contact lens solution is affected. If yours is from this batch please return it to your nearest Boots store where we'll be happy to exchange this for you or offer a refund.
Boots apologises for any inconvenience. If you need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
Recall number: 01000643
Recall date: June 2010
Important Product Recall
Infantino Sling Rider®
Item code: 59-14-329
Infantino have told us that they're conducting a global product recall on their Sling Rider® that's been available in our stores in January 2010. They've found that in a small number of cases, if baby isn't positioned correctly in the sling, there's a risk of suffocation.
The safety of our customers' babies is extremely important to us so we're asking customers to stop using the sling immediately. Do not continue to use this sling. Infantino are asking customers to contact them direct, using the details below, and they'll send a replacement to your home. Or, you can return your Sling Rider® to your nearest Boots store where we'll offer you a full refund. No other baby carrier is affected by this recall.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Please contact the Infantino customer care team on 0800 008 6927 (9am-5pm Monday-Friday) or via their website at www.infantino.com. You can also find full details of the replacement options at this site.
Infantino and Boots apologise for any inconvenience.
Recall number: 01000589
Recall date: March 2010
Important Product Recall
Heinz Fruit Medley Fruity Custard (4 x100g)
Item code: 5052750
Batch number: 9307
Heinz has informed us that as a precautionary measure they're conducting a Nation-wide recall on isolated batches of their Fruit Medley Fruity Custard. They've found that in a small number of the pots there have been reports of pieces of plastic from inside the pot that could present a choking hazard to your baby.
The affected batch code is 9307, and details of both this and the best before end date can be found on the foil lid of the pots. Alternatively, you'll find the best before end date on the outer cardboard packaging. The recall only affects pots that have been bought since 18th December 2009 and it's important to note that no other Heinz product is affected by this recall.
The safety of our customers' babies is very important to us. Do not continue to feed this product to your baby. You can dispose of this at home and contact the Heinz Careline on08000 151 557 for a refund, or if you'd prefer you can return the pots to your nearest Boots store for an exchange or refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Heinz apologise for any inconvenience. If you need further advice regarding the Fruit Medley Fruity Custard (4 x100g) please contact the Heinz Careline where they'll be able to help.
Recall number: 01000538
Recall date: February 2010
Important Product Recall
Waterpik Waterflosser Ultra WP100
Item code: 7635915
I'm writing to tell you about a problem that has been identified with the instructions on the above product that our Advantage Card records show you've recently bought from us.
The instructions incorrectly state "Do run a mains extension cable into a bathroom" and this should read "DO NOT". The item is fitted with a 3 pin 13A plug and is mains powered and is designed for use over a sink in a kitchen, utility room or bedroom. For your safety please ensure that you follow the correct instructions and don't use a mains extension cable with this product.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Should you have any queries, please speak to someone at your local Boots store or contact Boots Customer Services. Boots apologise for any inconvenience caused.
Important Product Recall
Gü Chocolates Set's
7625286 Gü Sweet Stand & Chocolates Set
7625316 Gü Mug & Chocolate Set
Gü has informed us that they have discovered a quality issue that effects batches of the 70% Cocoa Chocolate Truffles included in the above Giftsets.
They've found that selected batches of their 70% Cocoa Chocolate Truffles, included in both the Sweet Stand & Chocolates Set and Mug & Chocolate Set, aren't fit for consumption due to a temperature issue whilst in production. However, only batch numbers 144008,148001,148002 and 148003 are affected by this.
To check if your giftset is affected, all the batch details can be found on the underside of the outer packaging on a white label.
We take our customers' product satisfaction very seriously at Boots, so if you have an affected giftset, we'd like you to return it to your nearest Boots store for a replacement, exchange or a full refund, so that you can enjoy your giftset at its best. If you've bought this product for someone else would you please let them know about this as soon as possible.
Gü and Boots apologise for any inconvenience caused. If you've any concerns please contact Boots Customer Services.
Important Product Recall
Expert Nail Polish Remover
Item code: 55-44-955, 55-44-939, 55-44-947
In a small number of cases we've discovered that the bottle could break along the neck. This means there's a potential for leakage of the liquid from the bottle. This only relates to bottles of the nail polish remover that were purchased between July and September 2009.
If you still have any bottles of the nail polish remover from this period then we'd like you to return them to your nearest Boots store for a replacement or refund so that you can enjoy our products at their best. If you've bought this product for someone else would you please let them know about this as soon as possible.
Should you have any queries, please speak to someone at your local Boots store or contact Boots Customer Services. Boots apologise for any inconvenience caused.
Important Product Recall
Metatone Tonic 300ml
Item code: 26-89-537
Batch number: 112
The Medicines and Healthcare products Regulatory Agency have released a press statement asking customers who have bought Metatone Tonic (300ml) to return this to the store where they bought it. This is because Chefaro UK, the medicines' licence holder, have reported the presence of very small amounts of petrol in one particular batch of the medicine. At this time there is no evidence of any harm caused by this product The affected batch number is 112 and the product itself could smell of petrol.
We take the safety and wellbeing of all our customers very seriously at Boots. So because we know you've recently bought this product from us, we're asking that you check the bottle that you bought and if it is from the affected batch, to return this to us immediately, where we'll offer you a replacement or a refund. To check if yours is the affected batch, please look at top of the box where it'll be printed as LOT 112. You'll also find this printed on the side of the label on the bottle. No other batch of Metatone Tonic 300ml, or any other Metatone product, is affected.
Chefaro have asked that if customers are concerned, or they're suffering from suspected side effects, that they seek advice from their pharmacist or doctor. They can also contact Ceuta Healthcare Ltd, the Customer Service team for Chefaro UK Ltd, on 01202 449 752 for further medical information.
Chefaro and Boots apologise for any inconvenience that this may have caused you.
Recall number: 01000498
Recall date: December 2009
Important Product Recall
Tea Tree and Witch Hazel Shine Control Moisturiser
Item code: 41-01-405
Batch number: 1Z2
As part of our ongoing quality-monitoring programme we've discovered a problem with the above product. We've found that the lotion isn't as thick as it should be, which has meant that some regular users of the range have experienced an increased sensitivity when used on the face. The comfort and wellbeing of all our customers is very important to us so we're asking that if your tube is from the above batch number that you stop using the lotion immediately and return it to your nearest Boots store where you'll receive an alternative or a refund.
To check if yours could be affected please look at the crimp at the end of the tube. The batch number is imprinted into the plastic although it might be difficult to see. If the code is 1Z2, then please return the tube to us. If you can't read the batch number then, of course, we'll still be happy for you to return this to any store. If you've bought this for someone else would you please let them know about this as soon as possible. No other batch of the moisturiser, or any of the other items in our Tea Tree and Witch Hazel range, is affected by this recall.
Boots apologise for any inconvenience. If you need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.
We're sorry for any inconvenience this may cause you.
Recall number: 01000493
Recall date: December 2009
Important Product Recall
Nicky Clarke Pro-Ceramic Digital Curling Tong NTS008
Item code: 53-29-469
Batch number: 09W07
Pulse Ltd, who manufacturer the curling tongs, have informed us that, in a particular batch, the barrel of the tongs could detach from the handle of the product. If this happens, there is a potential that you could be harmed or that your hair could become tangled in the barrel.
As a precautionary measure, we're asking that if your curling tongs are from this batch, that you return them to us. To check if yours are affected please look at the handle of the tongs where you'll see some writing. The batch code will be printed in silver, just like in the image above. If the code says 09W07, then please stop using this product immediately and return it to your nearest Boots store where you'll receive a replacement or refund. No other batch is affected.
If you've bought this product for someone else would you please let them know about this as soon as possible.
If you have any concerns please contact Boots Customer Services.
Pulse Ltd and Boots apologise for any inconvenience that this may have caused.
Recall number: 01000326
Recall date: June 2009
Important Product Recall
Dentyl pH
Dentyl pH Visibly Active Clove Mouthwash
Dentyl pH Exhilaration Icy Fresh Mint Mouthwash
Dentyl Ice Fresh Cherry Exhilirating Mouthwash
Dentyl pH Visibly Active Smooth Mint
Dentyl have informed us that, as part of their Quality Control programme, they've found a potential microbiological problem. As a precaution, they're recalling this from all customers.
We believe that this recall poses a very small health risk however, because the safety and wellbeing of our customers is very important to us, we're asking that you return this product to us. Please do not continue to use this mouthwash. This recall only relates to the listed mouthwashes and no other Dentyl product is affected.
Please return this product to your nearest Boots store, where we'll offer you an alternative product or a full refund. If you've bought this product for someone else would you please let them know about this as soon as possible.
Should you have any questions, please speak to someone at your local Boots store or call the Dentyl Careline free on0800 9171187
Boots and Dentyl are sorry for any inconvenience this may cause you.
Recall number: 0100310
Important Product Recall
SMA Gold Ready To Use Liquid Infant Milk
Item code: 25-24-236
Batch number: 06033G
SMA have told us that they're conducting a nationwide recall on their SMA Gold Ready To Use Liquid Infant Milk 1 Litre Cartons, with the batch code 06033G, that have been on sale since 10 May 08. No other batches or SMA products are affected.
There've been a small number of reports of the milk in this batch appearing separated and curdled. As a precautionary measure, we're advising that product from this batch shouldn't be used.
Because the safety of our customers' babies is important to us we're asking you to return this product to us. Don't feed this product to your child. Please return any cartons you have to your nearest Boots store, where we'll offer you another product or a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
SMA and Boots apologise for any inconvenience caused.
If you've any concerns please contact the SMA Careline on0800 0890075, or in the Republic of Ireland 1800 931 832.
SMA and Boots apologise for any inconvenience this may cause you.
Recall number: 01000133
Recall date: June 2008
Important Product Recall
Thomas and friends tour of Sodor playset
Item code: 37-33-009
We've discovered a potential safety problem with the above Thomas and friends tour of Sodor playset. In a very small number of cases there's a risk of the Fat Controllers head coming off. This could potentially cause a choking hazard if a small child were to put the head in its mouth.
Because the safety of our customers' children is important to us we've stopped selling this playset and we're asking customers to return them to us. Please don't allow your child to continue to play with it. If you return it to your nearest Boots store, we'll help you choose a replacement toy or offer a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
If you have any questions, please ask a member of the Boots sales team, or contact Boots Customer Services. We're very sorry for any inconvenience this may cause you.
Recall number: 2007 00 80
Recall date: July 2007
Important Product Recall
Boots Learning Through Play Clickety Crock
Item code: 46-05-349
As part of our commitment to listening to our customers' feedback, we've become aware of a small number of isolated cases of the toes or eyes of the Boots Clickety Crock becoming detached.
The safety of our customers' children is extremely important to us and our rigorous testing has confirmed that the toy meets European Toy Safety standards.
As a precaution we want to remind our customers to regulary check that all parts of the toy are secure, to avoid any potential choking hazard.
If you'd prefer to return the toy to us we'll willingly exchange it for another product of the same value or give you a full refund.
If you have any questions, please speak to someone at your nearest Boots shop or contact Boots Customer Services. We apologise for any inconvenience this causes you.
Recall number: 74-67-400
Recall date: June 2006
Important Product Recall
Boots Free From Gluten, Wheat & Dairy Chocolate Bar - 45g
Item code: 3543-943
Batch number: A5066
Boots is taking the precautionary measure of recalling the above product due to possible contamination with milk, posing a potential risk to customers suffering with milk intolerance/allergy.
This is as a result of regular testing carried out by our supplier highlighting this small risk of contamination.
Because our customers' safety is of the utmost importance to us we're stopped selling the chocolate bar and we're asking customers to return them to us. Please return any bars you have to your nearest Boots shop, where we'll offer you an alternative product or a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Should you have any queries, please speak to someone at your local Boots shop or contact Boots Customer Services.
We're very sorry for any inconvenience this may cause you.
Recall number: 20050050
Recall date: April 2005
Important Product Recall
No7 Pre-Holiday Conditioning Face Serum
Item code: 45-91-941
Batch numbers: 3A and 3A2 only
This product also features in No7 Holiday Solutions Facial Suncare Kit - Item code 31-38-100, Batch number 3A only.
We've discovered that the above batch numbers of this product contain an incorrect level of one of the ingredients. It's possible that a small number of customers could experience irritation to their skin while using the affected batches.
Because our customers' health is important to us, we've stopped selling products from these batches and we're asking customers to return them to us.
You'll find the batch number printed on the bottom of the bottle.
If you have any serum from an affected batch, please don't use it. If you return it to your nearest Boots shop we'll exchange it for a different batch or give you a full refund.
No other batches of this product are affected so you can continue to use them.
If you've bought this product for someone else could you please let them know about this as soon as possible.
Should you have any queries, please speak to someone in your nearest Boots shop or contact Boots Customer Services. We're very sorry for any inconvenience this may cause you.
Recall number: 2005 0027
Recall date: March 2005
Important Product Recall
Boots Mini Dehumidifier
Item code: 47-15-187
We've discovered that, due to a manufacturing defect, a small number of these products may not have adequate ventilation. This could lead to the unit overheating.
Because our customers' safety is important to us we've stopped selling the dehumidifier and we're asking customers to return them to us. Please don't continue to use it and return it to your nearest Boots shop for a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Should you have any queries, please speak to someone at your local Boots shop or contact Boots Customer Services. We're very sorry for any inconvenience this may cause you.
Important Product Recall
Make a Wish Wicker Moses Basket
Item code: 32 97 829
We've discovered that, in a small number of cases, the brass rivets that attach the handles to the Moses basket are not secure. This could cause the handle strap to come apart.
Because the safety of our customers' children is important to us, we're examining all our stock of these products and we're asking customers to return them. Please stop using the Moses Basket, and return it to the Boots shop where you bought it for an exchange with a different basket, or a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Should you have any queries, please speak to someone at your local Boots shop or contact Boots Customer Services.
I'm very sorry for any inconvenience this may cause you.
Important Product Recall
Boots Harness and Reins
Item code: 35-91-212 (Navy), 27-85-412 (Designer)
Batch number: 315WW and 105XX, 330TT and 224SS
We've discovered a potential safety problem with some batches of the above products. In a small number of cases, the clasp that should attach the holding strap doesn't fasten securely and can come undone. This means that a child could break free from the reins.
The safety of our customers' children is extremely important to us so we've removed these products from sale, and are asking customers who've bought products from the affected batches to return them to us. The batch number is on the product label, underneath the 7 digit item code.
If you have reins from the above batches please stop using them and return them to your nearest Boots store for a full refund. If you've given either of these products to someone else, please let them know about this as soon as possible.
Should you have any queries, please speak to someone in store or contact Boots Customer Services. We're very sorry for any inconvenience this may cause you.
Recall number: 20040047
Recall date: April 2004
Important Product Recall
Boots Ragg Chicks Doll Set
Item code: 21-31-706
We've discovered a potential safety problem with the above dolls. In some cases the wire inside the legs can push through the fabric and be exposed. Although the wire is covered with plastic, it can have a sharp edge at the ends, which can scratch. The covered wire can also be pulled free from the doll.
As the safety of our customers' children is extremely important to us, we've decided to stop selling this product and are asking our customers not to let their children play with it.
If you have one, please return it to your nearest Boots store for a full refund. If you've given the doll to someone else or know anyone else who has one, please ask them to return it to us.
If you have any questions, please ask a member of the Boots store team or contact Boots Customer Services. We apologise for any inconvenience caused.
Recall number: 20040045
Recall date: March 2004
Important Product Recall
Pet Dress Me! Red Diamante Collar
Item code: 35-93-371
We've discovered a potential safety problem with this product. In a small number of cases, where the collar has been worn by a dog with a lead attached to it, the elastic has become detached. This means the pet could break free from the collar.
The collar is safe to use if you don't attach a lead to it.
The safety of our customers' pets is important to us, so we're removing this product from sale and are giving you the option to bring it back. If you want to return it to your nearest Boots store, we'll give you a refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Should you have any queries, please speak to someone at your local Boots store or contact Boots Customer Services. We're very sorry for any inconvenience this may cause you.
Recall number: 20040021
Recall date: January 2004
Important Product Recall
Mini Mode Little Baby Bear Teethers
Item code: 29-95-689 (blue), 29-95-697 (pink)
We've discovered a potential safety problem with these teethers. In a small number of cases the teething ring has split, releasing the coloured beads. This could be dangerous for young children.
The safety of our customers' children is extremely important to us, so we're removing this product from sale and are asking for it back.
Please don't allow your child to continue using the teether. If you take it to your nearest Boots store, we'll give you a refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Should you have any queries, please speak to someone at your local Boots store or contact Boots Customer Services. We're very sorry for any inconvenience this may cause you.
Recall number: 74-02-325
Recall date: January 2004
Important Product Recall
Early Learning Centre (ELC) Click Clack Track
Item code: 46-32-125
Early Learning Centre (ELC) has advised us about a potential manufacturing error that could affect a small number of the cars included with the Click Clack Track. In products bought from Boots between 19 January 2004 and 8 February 2004, the rear axle of the cars could become detached, exposing small parts.
We note from our Advantage Card records that you bought this product between this period.
The safety of our customers' children is extremely important to Boots and ELC. We are therefore removing this product from sale and would ask that you do not allow your child to continue using the cars.
Please find enclosed a prepaid label for your use in returning the cars to ELC. Please include your name and address and ELC will send a replacement set of cars to you by return post.
If you prefer, you can return the whole product to any Boots store along with this letter and we will be happy to give you a refund.
If you have bought this product for someone else, please let them know about this as soon as possible.
Should you have any queries or concerns about the cars, or returning them, please do not hesitate to contact ELC Customer Service on 01793 443322.
ELC apologise for any inconvenience this may cause you.
Important Product Recall
Fisher Price Insulated Bottle Warming Flask
Item code: 47-78-820
Our Advantage Card records show that you've bought this flask.
Vogue International, the Company that manufactures this product under license from Fisher Price, has told us about a potential problem that could affect their Bottle Warming Flasks sold by Boots. In a small number of cases, the inner lid will not seal securely, and this could cause hot water to spill out.
The safety of our customers is extremely important to Boots and Fisher Price, so we're removing these flasks from sale and are asking our customers for them back. Please don't use the flask, even if the inner lid looks secure.
You can return your flask to any Boots shop and we'll be happy to give you a full refund.
Should you have any queries, please contact Fisher Price Baby Care Line on 0800 587 4459, or contact Boots Customer Services.
If you bought the flask for someone else would you please let them know about this as soon as possible.
Boots and Vogue International are sorry for any inconvenience this may cause you.
Important Product Recall
Braun Activator Model 8595
Braun has told us that, due to an error, a small number of 8595 shaver boxes actually contained a Braun Activator 8585 shaver. In these cases, the boxes showed a picture of the 8595 shaver, which has an LCD display panel on the front. The 8585 model inside didn't match the picture, it has two charging indicator lights instead of the LCD panel.
If you bought one of these wrongly packaged shavers you won't have been overcharged - the affected boxes will have gone through our tills as the 8585 model, which is sold at £149.99.
However, we recognise that you may have intended to buy the Braun Activator 8595 shaver with the LCD panel. If you have one of the wrongly packaged shavers we'll be happy to exchange it for the correct 8595 model at no extra cost to you.
Please return the shaver you bought, along with any remaining packaging and your receipt, to your nearest Boots store where we will exchange it for you.
If you have any questions you can call Braun on: 0800 783 7010.
We apologise for any inconvenience caused, and Braun has asked us to pass on their sincere apologies also for this error.
Important Product Recall
Winnie the Pooh Sports Bottle
Item code: 44-67-981
Our supplier DNC/Trudeau have told us they've discovered a potential safety problem with the above product.
If the bottle is dropped when full, the stopper may break off, which could create a choking hazard. As our customers' safety is extremely important to us, we have stopped selling this bottle and are asking customers not to use it.
If you take the bottle to your nearest Boots store, we'll give you a refund.
If you prefer, you can call DNC/Trudeau free on 0808 145 4023. If you leave your address and details of the store where you bought the bottle, they will send a pre-paid envelope so that you can return the bottle. They will then send you a refund.
If you have bought this product for someone else, can you please let them know about this as soon as possible.
If you have any questions, please ask a member of the Boots store team, or contact Boots Customer Services. We're very sorry for any inconvenience this may cause you.
Recall number: 2003 01 39
Recall date: December 2003
Important Product Recall
Boots George Rattleneck Rattling Teether
Item code: 21-68-235
We have discovered a potential safety problem with the above rattle. In some cases the red fabric on the neck can be pulled back, exposing a sharp piece of plastic.
We have therefore stopped selling this product and are asking customers not to use it. If you have one, please return it to your nearest Boots store for a full refund.
If you know someone else who has one would you please ask them to return it.
If you have any questions, please ask a member of the Boots store team, or contact Boots Customer Services. We apologise for any inconvenience caused.
Recall number: 20030134
Recall date: October 2003
Important Product Recall
Remington PG200 / PG200N Personal Groomer
Item code: 40 85 396 / 5012314106236
This only applies to product purchased between 28 July 2003 and 5 Sept 2003.
We have identified that there is an error in some of the instruction leaflets for this product. The incorrect leaflet says that you can change the supplied plug, if it is unsuitable. It is not safe to do this. Please do not attempt to change the plug/mains adaptor.
Remington will be happy to send you a corrected instruction leaflet if you call them on: 0800 212 438 (Lines open Monday-Thursday 9am-4:30pm, Friday 9am-3pm).
If you have given this product to someone else, can you please let them know about this as soon as possible.
If you have any questions, please call Remington on the number above. We're very sorry for any inconvenience this may cause you.
Recall number: 99 99 2501
Recall date: September 2003
Important Product Recall
Crook Handled Walking Stick
Item code: 20-82-551
We have discovered a potential quality problem with the above walking stick, which could cause it to break during use.
We have therefore stopped selling this product and are asking customers not to use it. If you have one, would you please return it to your nearest Boots store for a full refund or an alternative walking stick. If you know someone else who has one would you please ask them to return it to us.
If you have any questions, please ask a member of the Boots store team or contact Boots Customer Services. We apologise for any inconvenience caused.
Recall number: 99995503
Recall date: March 2003
Important Product Recall
Royal Jelly Hurricane Vase Gift Set
Item code: 34 77 274
The decorative hurricane vase has been handcrafted for use with a burning candle. It is therefore very delicate and not suitable for containing water.
As the vase is fragile, please remove the contents with care and do not lift it by the rim alone.
If you have purchased this product for someone else, please inform them of this recall.
If you have any queries, please contact a member of your local Boots store team or contact Boots Customer Services. I am very sorry for any inconvenience this may cause you.
Important Product Recall
Cow & Gate Cheese & Tomato Bake
Cow & Gate is recalling one batch of this product, with the best before date shown above.
Following a small number of complaints about the presence of foreign matter, Cow & Gate has decided to withdraw the product as a precaution, because it doesn't meet their quality standards.
Safety tests have determined that the product will not cause any ill effects if eaten, and Cow & Gate has confirmed that no other products are affected.
If you have any packs of the affected product, please dispose of the contents. Cow & Gate will reimburse you for the full value of the product, plus postage, if you send the box, with details of your name and address, to:
Consumer Assurance
Cow & Gate
Newmarket Avenue
White Horse Business Park
TROWBRIDGE
Wiltshire BA14 0XQ
If this isn't convenient for you, please return the box to your nearest Boots store for a full refund.
Cow & Gate would like to apologise for the inconvenience caused.
If you have any questions please contact Cow & Gate on08000 830 252
Important Product Recall
Boots Spring Water
41 98 840 Boots Boost Spring Water 500ml
41 98 867 Boots Cardio Spring Water 500ml
41 98 832 Boots Detox Spring Water 500ml
49 98 859 Boots Mineral Spring Water 500ml
41 98 891 Boots Osteo Spring Water 500ml
We have discovered a potential quality problem with the above products. We are therefore asking customers to return any unopened bottles to us. If you have one, please take it to your nearest Boots store for a full refund. If you know someone else who has one, please urge them to return it to us.
Although we believe the risk is small, there is a slight chance that some customers may suffer an upset stomach after drinking the water. If you have drunk the water and haven't had an upset stomach, you do not need to take any further action. If, having drunk the water you have any concerns, please speak to your doctor.
If you have any questions, please ask a member of the Boots store team, or contact Boots Customer Services. We apologise for any inconvenience caused.
Important Product Recall
Boots Chocolate Fondue Set
Item code: 33-09-487
We have discovered a potential quality problem with this product and we've therefore stopped selling it.
We've found that the glaze on the top part of the fondue could crack during use, so we'd like you to return it to any Boots store for a full refund.
If you have purchased this product for someone else, please inform them.
If you have any queries, please contact a member of your local Boots store team or contact Boots Customer Services. I am very sorry for any inconvenience this may cause you.
Important Product Recall
Boots Advanced 3 in 1 Steriliser
Item code: 22-42-990
We have discovered a potential safety problem with this product. Water could leak into the base, causing it to spark or smoke.
Our customers' safety is very important to us, so we're asking customers to return this product.
Please switch the steriliser off at the mains and remove the plug from the wall socket. If you take the steriliser to your nearest Boots store, we'll give you a refund.
If you have bought this product for someone else, can you please let them know about this as soon as possible.
If you have any questions, please ask a member of the Boots store team, or contact Boots Customer Services. We're very sorry for any inconvenience this may cause you.
Important Product Recall
Floater Bowl Gift Set
I am writing to tell you about a potential safety problem with the glass vase in the Floater Bowl Gift Set which you have purchased from us. The set consists of a 25cm high glass vase with pebbles and a square candle. In some cases the glass is of variable thickness, which could pose a hazard when handled.
Because our customers' safety is extremely important to us, we are asking everyone who has one of these products to stop using it and dispose of it safely. Please handle the glass vase with care, only pick it up by the base. You can dispose of the vase through a glass disposal facility such as a bottle recycling bank.
If you have purchased this product for someone else would you please let them know about this as soon as possible.
Please take this letter to your nearest Boots store where a member of our store team will be pleased to give you a refund.
If you have any queries, please contact a member of your local Boots store team or contact Boots Customer Services.
I am very sorry for any inconvenience this may cause you, and hope that by taking this action we are demonstrating our commitment to acting in the interests of our customers' safety.
Important Product Recall
Umberto Giannini Hair Colours
Bought before Saturday 13 April 2002
5 000167 037692 Umberto Giannini Colours Streaks Claret & Gold Kit
5 000167 037685 Umberto Giannini Colours Streaks Chestnut & Blonde Kit
We have discovered a potential safety problem with the above Umberto Giannini Hair Colours. In some kits the Developer Lotion tube may leak. No other Umberto Giannini products are affected.
Because our customers' safety is extremely important to us, we have removed these products from sale, and are asking customers to return any unused kits to us.
If you have one of the kits, please return it to your nearest Boots store, where we will give you a full refund.
If you have to handle the tube of Developer Lotion, use plastic gloves. If you get any of the lotion on your skin, wash it off immediately with warm soapy water.
Please firmly press down the tin lid before bringing it back.
If you have any questions, please ask a member of the Boots store team or contact Boots Customer Services. We apologise for any inconvenience this may cause you.
Important Product Recall
Various hot water bottles
20-63-670 Cold Feet Hot Water Bottle
20-63-913 Snowflake Hot Water Bottle
20-64-812 Fur Hot Water Bottle
We have discovered a potential safety problem with these hot water bottles. It is possible that the walls of some of the bottles could be stuck together. This means that hot water could overflow when you are filling the hot water bottle.
If you have one please stop using it immediately and return it to your nearest Boots store where we will be happy to replace the bottle.
If you know someone else who has one of the above hot water bottles, please urge them to return it to us.
If you have any questions, please ask a member of the Boots store team. If you can't get to a Boots store, please contact Boots Customer Services.
Important Product Recall
Various fly and moth killers
15-00-066 Boots small space moth killer
15-00-333 Boots slow release fly killer
26-99-443 Vapona small space fly killer
26-99-435 Vapona 6.5 fly strip
26-99-451 Vapona strip moth killer
There is an ingredient in these products which was approved for use when they were made. However, the ingredient is no longer permitted in fly and moth killers.
Because our customers' safety is extremely important to us, we have removed these products from sale and are recalling them.
If you still have one of the above products, please dispose of it as soon as possible.
If you have any questions, please ask a member of the Boots store team, or contact Boots Customer Services. We apologise for any inconvenience caused.
Important Product Recall
Boots Organic Mixed Vegetable Puree 125g
Item code: 22-63-270 (Bearing Use By Date Apr 2004)
We have discovered a labelling error with one batch of Boots Organic Mixed Vegetable Puree. The label tick list incorrectly shows that this product is milk free, when it does in fact contain a small quantity of milk. The product is therefore unsuitable for babies who have been diagnosed as milk intolerant.
Because our customers' wellbeing is extremely important to us, we are removing this product from sale and also advising people that it contains milk. If your baby has a milk intolerance and you have any of this product bearing the Use By date given above, please return it to your nearest Boots store for a full refund.
If you have purchased this product for someone else, please let them know about this as soon as possible.
If you have any queries, please contact a member of your local Boots store team or contact Boots Customer Services.
I am very sorry for any inconvenience this may cause you, and hope that by taking this action we are demonstrating our commitment to acting in the interests of our customers' wellbeing.
Important Product Recall
Kenwood Handblender
Item code: HB600, HB630, HB640, HB650, HB610, HB660, HB150
We have discovered a potential safety problem with the above products. Kenwood have discovered that in a very small number of handblenders, the blade in the blender shaft may crack or break in use. This means that metal parts can become detached, and enter food being prepared.
Kenwood have therefore recalled the products and advised retailers to stop selling them.
If you have a Kenwood handblender please follow the instructions below:
- Stop using your handblender and unplug it from the power supply
- Unlock the removable blender shaft
- Check the model number as shown in the diagram below
- If your handblender has a model number in the range shown, call the Kenwood Freephone Helpline on 0808 156 3200 for further advice
No other Kenwood products are affected.
If you have any other queries please contact Boots Customer Services.
I am very sorry for any inconvenience this may cause you, and we hope that by taking this action we are demonstrating our commitment to acting in your best interests.
Important Product Recall
Nikon Coolpix 2000 Camera
Item code: 31 93 810
We have discovered a potential safety problem with the above product. Nikon have discovered a mechanical fault in some cameras. This potential fault can result in overheating within the battery compartment. It is unlikely that this will cause injury to users, but the problem could cause irreversible damage to the camera.
The problem affects cameras within the serial number range below:
2010001 - 2042816
3010001 - 3060980
4010001 - 4063334
5010001 - 5014664
2510001 - 2543248
3510001 - 3561916
4510001 - 4555696
5510001 – 5512592
Nikon have therefore recalled the cameras and advised retailers to stop selling them. They would like to assure you that the cause of the problem has been identified, and a remedy put in place at the point of manufacture. No other Nikon products are affected.
If you have a camera from the serial range above, please stop using it and remove any batteries. Please call 0800 018 8977 free, to order your replacement camera, which will be sent to you with a new warranty.
Alternatively you may wish to return the camera to your nearest Boots store for a full refund or replacement with a different camera.
If you have any other queries please call Nikon Customer Support on: 0800 018 8977 or contact Boots Customer Services.
I am very sorry for any inconvenience this may cause you, and hope that by taking this action we are demonstrating our commitment to acting in your best interests.
Important Product Recall
Novasonic Popular Plus Pain Relief Unit
Batch number: 0002
The manufacturer has advised us of a potential safety problem with the Novasonic Pain Relief unit which you have purchased from us. In one batch of this product it is possible that, over time, the cover of the mains adaptor plug could come off, which could lead to the wires becoming exposed.
Because our customers' safety is extremely important to us, we are removing this batch from sale and also asking customers to return affected units to us. If your Novasonic Pain Relief unit has the following batch number, please stop using it immediately and return it to your nearest Boots store for replacement or a full refund.
To check the batch number, switch the power off at the mains before removing the mains adaptor plug from the socket. You will find the batch number on the pin side of the mains adaptor plug, above the screw hole next to the label. It is a four digit number engraved into the plastic.
If you bought this product for someone else, would you please let them know about this as soon as possible.
If you have any queries, please contact a member of your local Boots store team or contact Boots Customer Services.
I am very sorry for any inconvenience this may cause you, and hope that by taking this action we are demonstrating our commitment to customer safety.
Important Product Recall
FCUK Blue Tint Sunglasses
Item code: 37 COL 104
We have discovered a labelling problem with the FCUK sunglasses which you have purchased from us. The sunglasses should have carried a notice to say that they are not suitable for driving and road use, because the blue tint can prevent you from seeing some colours properly.
If you bought these sunglasses for use while driving or on the road, please return them to your nearest Boots store for a full refund or replacement item.
If you bought the sunglasses for someone else, would you please let them know about this as soon as possible.
If you have any queries, please contact a member of your local Boots store team or contact Boots Customer Services.
I am very sorry for any inconvenience this may cause you, and hope that by taking this action we are demonstrating our commitment to customer safety.
Important Product Recall
Boots International Baby Food
Item code: 18-30-422, 17-59-965, 18-70-009
Tomato & Chicken Neapolitan 200g (18-30-422)
Creamy Vegetable & Chicken Korma 200g (17-59-965)
Teriyaki Chicken 250g (18-70-009)
We have discovered a potential safety problem with some of these baby foods. There is a possibility that the chicken used in some of the varieties listed above could contain bones. This could represent a choking hazard to babies. No other baby foods sold by us are affected.
If you still have any of the products listed above, please would you return them to us for a full refund.
If you bought these products for someone else, please would you let them know about this as soon as possible.
If you have any questions, please contact Boots Customer Services. We apologise for any inconvenience caused.
Important Product Recall
Boots Apple & Blackcurrant Baby Juice
Item code: 16 87 573
We have discovered a potential problem with Boots Apple & Blackcurrant Baby Juice. There is a possibility that the juice may contain traces of yeast that could cause a tummy upset. No other baby drinks sold by us are affected.
As a precaution, we are removing this product from sale and also asking customers to return it to us. If you still have any of the juice, would you please return it to your nearest Boots store for a full refund. However, if you bought the product for someone else, would you please let them know about this as soon as possible.
If you have any queries, please contact a member of your local Boots store team or call Boots Customer Service. You can also e-mail us at btc.cshelpdesk@boots.co.uk.
I am sorry for any inconvenience this may cause you, and hope that by taking this action we are demonstrating our commitment to providing only the highest quality products for our customers.
Important Product Recall
Boots Albert The Shape Sorter Alligator
Item code: 40 04 531
We have discovered a potential safety problem with Boots Albert The Shape Sorter Alligator. It is possible that in some cases, the shapes could come apart, allowing the small balls inside them to come out. This could present a choking hazard to young children.
Please return the Shape Sorter to your nearest Boots store for a full refund.
If you know someone else who has an Albert The Shape Sorter Alligator, please urge them to return it to us as soon as possible.
If you have any questions, please ask a member of the Boots store team, or contact: Boots Customer Service
FOOD RECALL ALERT
One batch of Cow & Gate Cheesy Broccoli Bake
10+ months, 250g jars
We are recalling one batch of Cheesy Broccoli Bake (10+ months) 250g jars because small pieces of a thin blue rubber glove have been found in some jars in this batch. No other batches of this product or any other Cow & Gate products are affected.
Cow & Gate Cheesy Broccoli Bake (10+ months) 250g jars
Batch code: 28122020
Best before date: 28/12/2020
The batch code and best before date can be found on the lid of the jar.
What you should do if you have bought this product
We are sorry that these jars do not meet our usual high quality standards and for any inconvenience this recall may cause. These jars do not pose a healthrisk, but we are recalling them as they do not meet our usual high quality standards.
•Check if your jar has the best before date of 28/12/2020. If so please do not feed it to your baby
•Instead, return the product to the store, with or without a receipt, for a full refund
If you have any questions
If you would like to speak to us about this, our Careline is available 24/7 on 0800 977 4000 or via live chat at www.cgbabyclub.co.uk/contact-us
HiPP Combiotic Anti-Reflux milk powder 800g
Item Code: 6997600
The below batch code and best before date is affected:
Pack size: 800g
Batch code: 1554856, produced between 14.49 and 15.46
Best before date: 8th October 2021
The batch code, best before date and production time can be found on the bottom of the box.
What you should do
If you have bought HiPP Combiotic Anti-Reflux as detailed above, do not feed it to your baby.
Instead:
• Check if you have bought the affected batch code / best before date of the milk
• You can do this by taking a picture of this notice or writing down the batch code / best before date for reference at home.
• Return the product to the store for a full refund (with or without a receipt).
Want more information?
For more information contact us on 0800 298 4477.
IMPORTANT SAFETY NOTICE
PRODUCT RECALL
Boots Derma Care Hydrocortisone 1% OINTMENT 15g
Item code: 45-89-327
Batch with code: 1DD
Bar Code – 5000167082401
Testing of retained samples have shown that the above product was found to contain Pseudomonas aeruginosa, which is a bacteria. On-going investigations on marketed samples are underway. However, Boots take matters of this nature extremely seriously and have decided to recall the affected batch.
The affected batch is 1DD (expiry date 08/2023) which has been sold between 20th August 2020 and 23rd September 2020. The batch number and expiry date can be found on the box and on the crimp of the tube.
If you have tube(s) from batch 1DD, we ask that you stop using it and return the product to any Boots Store where you’ll receive a refund (or alternative product if appropriate). Both opened and unopened tube(s) from batch 1DD should be returned, you don’t need your receipt.
If you know someone who has used Boots Derma Care Hydrocortisone Ointment 1% in August or September, please make them aware of this notice.
If anyone who has used this batch of ointment has any medical concerns or needs further advice, please consult your doctor. The doctor can find full details of the recall on the MHRA website.
If you have any queries, please contact us on 0345 0708090.
