Boots pharmacy – Frequently Asked Questions

If you have any questions about ordering prescriptions from Boots, our list of Frequently Asked Questions should help you find the answer

What is an NHS prescription?

An NHS prescription is issued by a prescriber, such as a doctor, on behalf of the NHS. In England, as of 1 April 2020, the NHS has set a charge of £9.35 per item on your prescription, unless you’re exempt from payment. Occasionally, a single item may incur multiple charges; these are defined by the NHS. 

We’ll let you know if this is the case.

There are no NHS prescription charges in Scotland, Wales and Northern Ireland.

Visit out store locator to find your nearest store for collection.

What is a private prescription?

In some cases, you may be given a private rather than an NHS prescription by a prescribing healthcare professional such as a dentist or a doctor. There are no payment exemptions for private prescriptions, so you’ll always need to pay. Charges for private prescriptions vary depending on the medicines.

You can get a private prescription dispensed by visiting one of our pharmacies with your prescription (or having it sent to one of our pharmacies electronically via your GP, where applicable). Visit our store locator to find your nearest/most convenient store to collect from.

What is a one-off prescription?

A one-off prescription is issued by a prescriber such as a doctor to treat a specific medical condition with medicine for a short period of time. For example, this might be an antibiotic to treat an infection, or a painkiller to help with pain from an injury. 

You can get a one-off prescription dispensed by visiting one of our pharmacies with your prescription (or having it sent to one of our pharmacies electronically via your GP, where applicable). Visit our store locator to find your nearest/most convenient store to collect from. 

What is a repeat prescription?

A repeat prescription is issued by a prescribing healthcare professional like a doctor, usually for medical conditions which need to be treated for a long period of time.  This includes long-term conditions like diabetes, eczema and asthma. Your prescriber may allow you to request another prescription without having to see them each time you need more medicine. They do this by authorising repeated supplies of the medicine over a specific time period, until a set review date. 

Prescription charges

How much do NHS prescriptions cost?

Customers living in England:

If you live in England and pay for your NHS prescription, you’ll pay the standard charge for each prescription item in England, which is currently £9.35. 

Customers living in Scotland:

If you live in Scotland, your prescription is free if you collect it from one of our pharmacies in Scotland regardless of whether you order it online or in store.

Please note, the free home delivery option for prescriptions ordered online is not currently available for customers registered with a GP outside of England. If you require home delivery, please speak to your local Boots pharmacy team to understand what in-store delivery options are available. Please be aware that delivery charges may be applicable. 

Customers living in Wales:

If you live in Wales, your prescription is free if you collect it from one of our pharmacies in Wales regardless of whether you order it online or in store.

Please note, the free home delivery option for prescriptions ordered online is not currently available for customers who are registered with a GP outside of England. If you require home delivery, please speak to your local Boots pharmacy team to understand what in-store delivery options are available. Please be aware that delivery charges may be applicable.

Customers living in Northern Ireland:

If you live in Northern Ireland, your prescription is free if you collect it from one of our pharmacies in Northern Ireland regardless of whether you order online or in store. 

Please note, the free home delivery option for prescriptions ordered online is not currently available for customers who are registered with a GP outside of England. If you require home delivery, please speak to your local Boots pharmacy team to understand what in-store delivery options are available. Please be aware that delivery charges may be applicable. 

General information:

Occasionally, a single item may incur multiple charges as defined by the NHS. We’ll let you kno