complete satisfaction guarantee

Complete Satisfaction Guarantee

We're confident you're going to love your new purchase, and with our Complete Satisfaction Guarantee included in your glasses purchase covering returns, warranty and care, you can be completely confident too.

30 day returns

We work hard to offer the best quality products and specialist expertise so that you can be completely confident in your purchase. But if you're not happy with your purchase, no problem, we'll replace it for something else you love. Just return your product to store with proof of purchase within 30 days.

12 month warranty

on all glasses & sunglasses. For complete peace of mind against manufacturing defects, just return with proof of purchase within 12 months of collection and we'll replace them for you.

Lifetime glasses care

We'll check and adjust the fit, make minor adjustments, and even give them a clean as part of our inclusive glasses care service. There's no limit to the number of times you use this so feel free to pop into store when you need to.

Our Complete Satisfaction Guarantee does not affect your statutory rights.

In addition;

Glasses cover from only £15 a year. Mishaps can happen. Ask in store for details on how you can protect your glasses from accidental damage.