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NHS New Medicine Service

Help get the most out of your newly-prescribed medicine with the free NHS New Medicine Service at Boots. Only available in England

Why use the New Medicine Service?

If you've recently been prescribed a new medicine to help treat a long-term health condition, you may have questions about how to safely get the most out of your medicine.

Is the New Medicine Service (NMS) suitable for me?

The NHS have defined certain long-term conditions which are eligible for the service, and our pharmacists may recommend this service for you. Alternatively, if you've been prescribed a new medicine by your doctor, you can ask one of our pharmacists in store if you're eligible for the service.

The service is only available in England. If you live elsewhere in the UK, or don't have one of the eligible conditions, our pharmacists will still be able to offer expert advice and answer any queries you have about taking medicines.

How it works


The pharmacy team will tell you about the service when dispensing your new medicine

Speak to the pharmacy team about your new medicine and sign up to the service if eligible


Have a first consultation

In store or over the phone with a pharmacist seven-14 days after getting your new medicine


Have a follow-up consultation

A follow-up appointment with a pharmacist 14-28 days later after getting your new medicine

How will the New Medicine Service help me?

The New Medicine Service will give you the chance to find out more about your medicine and identify any problems you may be having with them. Our pharmacists can answer any queries to help you find the easiest and most effective way of taking your new medicine. 


• Confidential: Speak to our pharmacist in a private consultation room

• Accessible: Available at pharmacies across England

Each consultation will usually take about 10-15 minutes, but can last longer if necessary

Take control of your prescriptions

Prescription Text Message Service

Sign up to our free Text Message Service in store

Nominate or Switch to a Boots Pharmacy

Nominate a pharmacy to have prescriptions sent straight to