You can return any unwanted items free of charge within 35* days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange items.
If you change your mind about an unused item you’ve bought in the last 35 days, simply return it in its packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered or collected from store, an exchange or refund will be offered.
Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.
Any Boots Advantage Card points collected against a refunded item will be removed in accordance with the Advantage Card terms and conditions.
This does not affect your statutory rights.
*28 days for items despatched directly from the supplier, items delivered direct from a supplier cannot be returned to Boots. Please see following FAQs for information on how to return these items.
There are two ways you can return an item purchased from boots.com.
1. Return to your local store
Take the item(s) and order number, located on your confirmation email, to your local store. A store colleague will request to see your email so remember to bring it with you. We’ll refund the amount back to the original payment method in line with our refund policy and you will receive a refund email confirming your return.
2. Return free by post
Download and complete the returns form, include this form in a parcel with the item(s) you want to return. Create a returns label with Royal Mail and take the package to the post office. Ask for proof of postage and keep the receipt safe. We will send a refund email once we have processed the return.
If you purchased your item in store, you can return the product to any store in the UK. Simply take the item and your receipt and you’ll be offered a refund or replacement.
In store orders can only be returned in store.
Remember to bring your till receipt to the store alongside the item(s) you want to return. We will process the return and offer a refund in line with our returns policy.
Boots are unable to offer a refund or return for items despatched directly from a supplier, you should contact the supplier directly. On the occasion that items are faulty or not to a satisfactory quality, Boots will manage the return, please contact Boots Customer Care team for assistance.
Details of the supplier’s helpline will be on the despatch note. You have 28 days from the date you received your order to return any unwanted items.
If you are unable to find your despatch note, please use the relevant contact details below:
• Activity Superstore 0371 384 1800
• Cosatto Limited 0871 977 3900
• East Coast Ltd 01692 403461
• Homecraft (Daily Living Aids) 08444 124 332
• Neo-G 01423 507309
• Tutti Bambini Limited 0208 368 5800
For returns from our partner sites, including Boots Kitchen Appliances, please see the individual shop’s return policy.
Details of our partner sites will be located on your confirmation email or receipt.
If you have returned an item via. post and are registered on boots.com updates will be visible in the relevant section of your ‘order history’ page. Your order status will be one of the following:
• Refund actioned – Your refund is complete. Please allow up to 14 days for credit to appear in your bank account. If we are out of stock for an item you requested a replacement for you will receive an email to confirm this
• Replacement actioned – You replacement order has been created and you’ll receive an email to confirm this. Once the item is despatched you will receive another email update
• Failed return – There has been an issue with the return. You would have received an email requesting you to contact our Customer Care team to process the return
If you purchased your item in store and returned your items to a store you will be unable to track the return. Retain your receipt and please allow up to 14 days for credit to appear in your bank account.
If you’ve requested a refund we’ll credit the account you used for the original order, please allow up to 14 days for the credit to appear in your account.
We’re unable to provide a cash refund if you purchased your item(s) using a Boots Advantage Card. Instead your card will be credited with the appropriate number of points. Please allow up to 14 days for the points to appear in your account.
If you haven’t booked your experience you can return it at the Activity Superstore using the paperwork in the original order.
If you’ve already booked your experience you will need to contact the booking line.