Returns & exchanges

Frequently asked questions

You can return any unwanted items free of charge within 35 days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange items.

Items delivered direct from a supplier cannot be returned to Boots. Please see following FAQs for information on how to return these items.

If you change your mind about an unused item you’ve bought in the last 35 days, simply return it in its packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered or collected from store, an exchange or refund will be offered. 


Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.

Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.

Any Boots Advantage Card points collected against a refunded item will be removed in accordance with the Advantage Card terms and conditions.

This does not affect your statutory rights.

There are two ways you can return an item purchased from boots.com.


1. Return to your local store


Take the item(s) and order number, located on your confirmation email, to your local store. A store colleague will request to see your email so remember to bring it with you. We’ll refund the amount back to the original payment method in line with our refund policy and you will receive a refund email confirming your return.


2.  Return free by post

Sorry, we do not accept any returns that have been collected directly by Royal Mail or that have been dropped off at a Royal Mail parcel locker.

You can return an item(s) free of charge with Royal Mail through the Royal Mail returns portal at: http://www.royalmail.com/track-my-return/create/2239.

Please follow the instructions to generate a returns label. Either use the QR code provided by Royal Mail to print a label at the Post Office, or print off a returns label at home. Affix the label to your parcel and drop off at your local Post Office. Please ensure you retain your proof of postage.

Please ensure you download and complete the returns form and include this form in the parcel with the item(s) you want to return.

If you purchased your item in store, you can return the product to any store in the UK. Simply take the item and your receipt and you’ll be offered a refund or replacement.

In store orders can only be returned in store.


Remember to bring your till receipt to the store alongside the item(s) you want to return. We will process the return and offer a refund in line with our returns policy.

If you're not happy with your items, you can return your items within 35 days for a refund. For items that are delivered from suppliers, returns must be made back to the supplier and not to Boots. Once the supplier has received the items, they will contact Boots to issue a refund within 14 days. Details of the supplier’s helpline will be on the despatch note. You have 35 days from the date you received your order to return any unwanted items. If you are unable to find your despatch note, please use the relevant contact details below:
Supplier Name
Brand Name
Contact Details
4Kraft
KinderKraft
Email - b2b.service@4kraft.net
AB Gee
Toys including, Hasbro, Mattel & Tooky Toys
Email - returns@toyorders.co.uk
Allison Baby
Joie
Email - customerservices.uk@joiebaby.com
Allison Baby
Graco
Email - customerservices.uk@gracobaby.eu
Allison Baby
Nuna
Phone - 0800 952 0062
Ann Summers
Ann Summers, My Viv, The U
Email - support@annsummers.zendesk.com
Bababing
Bababing
Phone - 01535 606871
Baby More
Baby More
Phone - 02034755588
Babymoov
Babymoov
Email - support@babymoov-uk.zendesk.com
Babystyle
Oyster
Phone - 01509 816444
Beautyworks
Beautyworks
Phone - 0161 485 3602 / Beauty Works Online
Beurer
Beurer
Email - customerservice@beureruk.com
Bibado
Bibado
Email - enquiries@bibado.co.uk
BIBS WORLD
BIBS
Email - ukcustomerservice@bibsworld.com
Bondi Boost
Bondi Boost
Email - WeCare@BondiBoost.com.au
Brush Baby
Brush Baby
Email - customerservice@brushbaby.co.uk
Casa Tamara
Miniuno
Email - customerservice@casatomara.com
CG Support Services/Comfy Group
Silentnight, Sealy, Snug, Snug furry, Soundasleep
Phone - 0330 3322575 / Email - customerservices@comfygroup.co.uk
Clair de Lune
Clair de Lune
Email - customerservices@clair-de-lune.co.uk
Cosatto Ltd
Cosatto Ltd
Phone - 01822 668 353
Creative Conceptions
Lelo, Fleshlight, Vush, Doxy, Kiiroo, Skins, adult board games
Phone - 01636703454
Email - sales@creativeconceptions.co.uk>
Cuddleco
Doona, Cuddleco, Mother & Baby, Childhome
Phone - 0161 702 5062
Email - customerservice@cuddleco.co.uk
Dezac
Rio, BodiTek, Aero Pilates
Rio: Phone - 01242 702345
Rio: Email - online@riobeauty.com
Bodi-Tek: Phone - 01242 702345
Bodi-Tek: Email - online@bodi-tek.co.uk
Dorel UK
Maxi Cosi
Website - Maxi Cosi
Email - uk-sales@doreleurope.com
Euro Stock Traders - Cozy n Safe
Cozy n safe
Email - enq@cozynsafe.com
Flow Neuroscience
Flow
Email - support@flowneuroscience.com
Foreo
Foreo
Phone - 0800 066 8195
Funky Medical
Rosa & Bo
Email - contactus@rosaandbo.com
GO10
Withings, Lenco, Mom Cozy, JVC, Kenwood, Tanita
GO10 support
Greensheep
Snuz
Phone - 0800 145 6536
Email - trade@greensheepgroup.com
Hangzhout (Ulike)
Ulike
Email - uk.support@ulikeglobal.com
Hauck
Hauck
Phone - 01978 664362
Hippychick
Fraupow, Blinkey, Vilac, Myhummy, Moby
Phone - 01278 434440
Email - sales@hippychick.com
Ickle Bubba
Ickle Bubba
Phone - 01554 292494
iFit / ICONHEALTH
Proform, NordicTrack
Phone - 0330 1231045
Imetec
Dreamland / Bellissima
Email - customerservice@imetec.co.uk
JDM
Garmin, Echelon, Amazfit, Shokz, Hyperice
Email - boots@jdmproducts.com
Kinder Valley - Westborn
Kinder Valley
Kinder Valley
Lansinoh
Lansinoh
Email - customerservice@lansinoh.co.uk
Little Acorns
Little Acorns
Email - info@littleacorns.eu
Livewire
Huawei
Phone - 01327 858918
Email - customerservice@lw.co.uk
Love My Skin
Love My Skin
Phone - 01483 937967
Email - hello@love-my-skin.co.uk
Magic Baby Limited
Venicci
Email - info@venicci.co.uk
Manuka Doctor
Manuka Doctor
Email - customerservices@manukadoctor.co.uk
Medela
Medela
Email - info@medela.co.uk
MoYou
MoYou
Email - info@moyoumarketing.com
MPL Home (Sensse and Glam & Style)
Electrical
Email - beauty@senzagroup.com
MPowder
Mpowder
Phone - 020 4538 4239
MyBabiie
MyBabiie
Phone - 01233 510851
Email - info@mybabiie.com
Naturally Sheepskins
Naturally Sheepskins
Email - orders@naturallysheepskins.co.uk
Neo G Ltd
Neo G Ltd
Phone - 01423 507309
Net1on1
Lelo
Phone - 01273 830280
Email - customerservice@1on1wholesale.co.uk
Nimans Home
Beurer, Moochies, Noerden
Email - RetailAdmin@nimanshome.co.uk
NRS Mobility Aids
NRS Healthcare - independence aids
Phone - 0345 120 7778
Pangea Holdings
Meridian
Email - customer@meridiangrooming.com
Peers Hardy
Reflex Active
Email - sales@peershardy.co.uk
Pippeta
Pippeta
Email - hello@pippeta.co.uk
Polished London
Polished London
Email - Hello@polished-london.com
Powerbody Ltd
Osavi
Email - boots@powerbody.co.uk
Red Kite
Red Kite
Phone - 01454 326568
Email - service@redkitebaby.com
RKW
Smeg, Lavazza, Black & Decker, Tower, VQ, SWAN
Phone - 0333 220 6071
Email - dd@rkwltd.com
Rocks Off
Niya, Rocks Off, Climaximum, Sugarboo
Phone - 01536 527292
Email - support@rocks-off.com
Satzuma
Satzuma
Email - CS@satzuma.com
Sleep Solutions
Kally Sleep
Phone - 02074996209
Email - hello@kallysleep.co.uk
Spices of Hythe (spicers of Hy)
Spices of Hythe
Phone - 01303 235 600
Email - customerservice@spicersofhythe.com
StylPro
Stylideas
Phone - 020 3225 5559 (press option 6)
Email - teamtom@stylideas.com
Symprove
Symprove
Phone - 01252 413600
Email - support@symprove.com
Tee Zed
Dreambaby
Phone - 0844 800 9445
The Activity Superstore
The Activity Superstore
Phone - 0371 384 1800
The Source Wholesale
Winning, Sharper Image, Red 5, Wellbeing, Ingenious
Email - support@thesourcewholesale.co.uk
Tutti Bambini
Tutti Bambini
Phone - 0208 368 5800
UP Home of brands
Salter, Beldray, Giles & Posner
Email - ddqueries@upgs.com
Viator Health Ltd
So Divine, Mendurance, Silver Cloud
Phone - 0117 9744111
Email - Hello@so-divine.com
Widdopp
Widdopp
Phone - 0161 6881226
Email - platform@widdop.co.uk
Wilton Bradley
Bestway, Lay-Z Spa, Xootz
Phone - 0345 5766020
Email - nationalsales@wiltonbradley.com
Thames Distribution Ltd
Aqara, Tonies
Email - admin@thamesdistribution.com

For returns from our partner sites, including Boots Kitchen Appliances, please see the individual shop’s return policy.


Details of our partner sites will be located on your confirmation email or receipt.

If you have returned an item via. post and are registered on boots.com updates will be visible in the relevant section of your ‘order history’ page. Your order status will be one of the following:


• Refund actioned – Your refund is complete. Please allow up to 14 days for credit to appear in your bank account. If we are out of stock for an item you requested a replacement for you will receive an email to confirm this
• Replacement actioned – You replacement order has been created and you’ll receive an email to confirm this. Once the item is despatched you will receive another email update
• Failed return – There has been an issue with the return. You would have received an email requesting you to contact our Customer Care team to process the return


If you purchased your item in store and returned your items to a store you will be unable to track the return. Retain your receipt and please allow up to 14 days for credit to appear in your bank account.

If you’ve requested a refund we’ll credit the account you used for the original order, please allow up to 14 days for the credit to appear in your account.


We’re unable to provide a cash refund if you purchased your item(s) using a Boots Advantage Card. Instead, your card will be credited with the appropriate number of points. Please allow up to 14 days for the points to appear in your account.

If you haven’t booked your experience you can return it at the Activity Superstore using the paperwork in the original order.


If you’ve already booked your experience you will need to contact the booking line.

If you are unable to collect your parcel due to a cancelled flight - don't worry! Your Boots parcel will be returned to our warehouse if it is not collected within a 7 day period. Once the item is received back at our warehouse, the refund will be processed. 


We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. All returns are evaluated before being processed. Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged.


Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.


Any Boots Advantage Card points earned against items you return for a refund will be removed in accordance with the Boots Advantage Card terms & conditions.


This does not affect your statutory rights.


Click here to view our returns policy: https://www.boots.com/floating-editorial/customer-services/returns-exchange