Deliveries direct from approved suppliers

Some of our suppliers will deliver your order directly to you instead of it coming from Boots.

Our approved suppliers currently include Tutti Bambini, Cosatto, East Coast, My Babiie, NeoG, Homecraft, Activity Superstore (gift experiences), Maxi Cosi, Clair De Lune, Ickle Bubba, AB Gee, Little Botanicals & Baby More. As new suppliers come on board, we’ll keep this page updated.

DELIVERY INFORMATION

Products from our approved suppliers will be clearly marked on the product description page but the online checkout process will remain the same. These items will not fall under the Boots delivery promise and the following may apply:

• Delivery times may vary
• Delivery may take between 3-5 days (Please note: Delivery times may take longer during peak times such as Black Friday and Christmas. Please check individual product pages for further details).
• These items are only available for home delivery. You cannot use Click & Collect
• They will be delivered separately from any other items ordered

RETURNS

You can return unwanted items delivered direct from suppliers within 35 days for a refund or replacement. Please note that a refund can take up to 14 days to be processed back onto your card by your bank when you return it to the supplier.

Items delivered direct from a supplier cannot be returned to Boots, please see the paperwork you received with the order on how to return these items. If your order is faulty or not to a satisfactory quality, Boots will manage the return, please contact Boots Customer Care team for assistance. If you return your item to a Boots store, we’ll be unable to issue a refund until it’s returned to the supplier.

OUR DIRECT DELIVERY SUPPLIERS

FREQUENTLY ASKED QUESTIONS

Who are our approved suppliers?

The brands that deliver directly to you include Tutti Bambini, Cosatto, East Coast, My Babiie, NeoG, Homecraft, Activity Superstore (Gift Experiences), Maxi Cosi, Clair De Lune, Ickle Bubba, AB Gee, Little Botanicals & Baby More.

Can I get next day delivery with an approved supplier?

No, unfortunately we cannot supply this service with direct delivery items. Your delivery will arrive in 3-5 days.

Can I have my item delivered to store?

Unfortunately, we cannot deliver these items to a store for collection. As they are despatched directly from our supplier, they are only available for home delivery.

Can you return an item that was bought by someone else?

You can, as long as it’s returned within 35 days of receiving the order. See the paperwork you received with the order on how to return these items. Any refund will be processed back to the original payment method.

How do I return an item dispatched by an approved supplier?

Boots are unable to offer a refund or return for items despatched directly from our approved suppliers, you should contact the supplier directly. On the occasion that items are faulty or not to a satisfactory quality, Boots will manage the return, please contact Boots Customer Care team for assistance.. Details of the supplier’s helpline will be on the despatch note. You have 35 days from the date you received your order to return any unwanted items. If you are unable to find your despatch note, please use the relevant contact details below:

Supplier Name

Brand Name

Contact Details

AB Gee

Toys including, Hasbro, Mattel & Tooky Toys

Email - returns@toyorders.co.uk

Allison Baby

Graco

Phone - 0800 952 0063

Allison Baby

Joie

Phone - 0800 952 0061

Allison Baby

Nuna

Phone - 0800 952 0062

Ann Summers

Email - support@annsummers.zendesk.com

Bababing

Phone - 01535 606871

Baby More

Phone - 02034755588

Babymoov

Email - support@babymoov-uk.zendesk.com

Babystyle

Oyster

Phone - 01509 816444

Brush Baby

Email - customerservice@brushbaby.co.uk

Cartwright & Butler

Phone - 0303 300 1005

Casa Tamara

Miniuno

Email - customerservice@casatomara.com

Clair de Lune

Phone - 0161 491 9800

Comfy Group

Silentnight, Sealy, Snug, Snug furry, Soundasleep

Email -customerservices@comfygroup.co.uk
Phone - 03303322575

Cosatto Ltd

Phone - 0871 977 3900

Creative Conceptions

Lelo, Fleshlight, Vush, Doxy, Kiiroo, Skins, adult board games

Email - sales@creativeconceptions.co.uk
Phone - 01636703454

Cuddleco

Doona, Cuddleco, Mother & Baby, Childhome

Email - customerservice@cuddleco.co.uk
Phone - 0161 702 5062

Dezac

Rio

Email - online@riobeauty.com
Phone - 01242 702345

Dezac

BodiTek

Email - online@bodi-tek.co.uk
Phone - 01242 702345

Dorel UK

Maxi Cosi

Website - https://www.maxi-cosi.co.uk/c/contact-us

East Coast

Phone - 01692 403461

Elf on the Shelf

Email - consumer@babyrepublic.co.uk
Phone - 01908 803800

Flow Neuroscience

Flow

Email - support@flowneuroscience.com

Funky Medical

Rosa & Bo

Email - contactus@rosaandbo.com
Phone - 01702 864555

GO10

Withings

Email - bootssupport@go10.co.uk

Greensheep

Snuz

Email - direct@snuz.co.uk
Phone - 0800 145 6536

Hauck

Phone - 01978 664362

Hippychick

Fraupow, Blinkey, Vilac, Myhummy, Moby

Email - sales@hippychick.com
Phone - 01278 434440

Ickle Bubba

Phone - 01554 707022

iFit

Proform, NordicTrack

Phone - 0330 1231045

Imetec

Dreamland / Bellissima

Email - customerservice@imetec.co.uk

Jaspar the Dreamy Elephan

Jaspar the dream elephant, Dou Dou

Email - boots@bebelephant.com

JDM

Tonies, Garmin, Echelon

Email - orders@jdmproducts.com

John Adams

Phone - 01480 414361

Livewire

Huawei

Email - customerservice@lw.co.uk
Phone - 01327 858918

Magic Baby

Venicci

Email - info@venicci.co.uk
Phone - 01302 953872

Medela

Email - info@medela.co.uk

MPowder

Mpowder

Phone - 020 4538 4239

MyBabiie

Email - info@mybabiie.com
Phone - 01233 510851

Neo G Ltd

Phone - 01423 507309

Nimans Home

Beurer, Moochies, Noerden, Sense-U

Email - RetailAdmin@nimanshome.co.uk
Phone - 0161 925 1430

NRS Mobility Aids

Phone - 0345 121 8111

Olivanna

Olivanna, MyOlivanna

Email - customercare@olivanna.com
Phone - 07469245088

Pippeta

Email - hello@pippeta.co.uk

Powerbody Ltd

Osavi

Phone - TEL+44(0)1904488339

Red Kite

Email - service@redkitebaby.com
Phone - 01454326568

Rewards & Gifts

Onni

Email - CS@RG.UK.COM
Phone - 0330 900 2200

RKW

Smeg, Lavazza, Black & Decker, Tower, VQ

Email - dd@rkwltd.com
Phone - 0333 220 6071

Rocks Off

Niya, Rocks Off, Climaximum

Email - support@rocks-off.com
Phone - 01536 527292

Satzuma

Email - CS@satzuma.com

Silver cross

Silver Cross

Email - Boots@silvercrossbaby.com
Phone - 0345 872 6900

Sleep Solutions

Kally Sleep

Email - hello@kallysleep.co.uk
Phone - 02074996209

So Divine

Email - Hello@so-divine.com
Phone - 01179744111

Spices of Hythe (spicers of Hy)

Spices of Hythe

Email - customerservice@spicersofhythe.com
Phone - 01303 235 600

Symprove

Email - support@symprove.com
Phone - 01252 413600

Tee Zed

Dreambaby

Phone - 0844 800 9445

The Activity Superstore

Phone - 0371 384 1800

The Source Wholesale

Winning, Sharper Image, Red 5, Wellbeing, Ingenious

Email - support@thesourcewholesale.co.uk

Tutti Bambini

Phone - 0208 368 5800

UP Home of brands

Salter, Beldray, Giles & Posner

Email - ddqueries@upgs.com

Westborn

Kinder Valley

Website - https://www.kinder-valley.com/help-contact-us.html

Wilton Bradley

Bestway, Lay-Z Spa

Phone - 03455766020

4Kraft

KinderKraft

Email - b2b.service@4kraft.net

How do I return a gift experience?

If you haven’t booked your experience you can return it at the Activity Superstore using the paperwork in the original order.

If you’ve already booked your experience you will need to contact the booking line.

Are the refund periods the same as Boots?

Boots are unable to offer a refund or return for items despatched directly from our approved suppliers. You should contact the supplier directly for information on refunds. You can return unwanted items delivered direct from suppliers within 35 days for a refund or replacement.