Deliveries direct from approved suppliers
Some of our suppliers will deliver your order directly to you instead of it coming from Boots.
Our approved suppliers currently include Tutti Bambini, Cosatto, East Coast, My Babiie, NeoG, Homecraft, Activity Superstore (gift experiences), Maxi Cosi, Clair De Lune, Ickle Bubba, AB Gee, Little Botanicals & Baby More. As new suppliers come on board, we’ll keep this page updated.
DELIVERY INFORMATION
Products from our approved suppliers will be clearly marked on the product description page but the online checkout process will remain the same. These items will not fall under the Boots delivery promise and the following may apply:
• Delivery times may vary
• Delivery may take between 3-5 days (Please note: Delivery times may take longer during peak times such as Black Friday and Christmas. Please check individual product pages for further details).
• These items are only available for home delivery. You cannot use Click & Collect
• They will be delivered separately from any other items ordered
RETURNS
You can return unwanted items delivered direct from suppliers within 35 days for a refund or replacement. Please note that a refund can take up to 14 days to be processed back onto your card by your bank when you return it to the supplier.
Items delivered direct from a supplier cannot be returned to Boots, please see the paperwork you received with the order on how to return these items. If your order is faulty or not to a satisfactory quality, Boots will manage the return, please contact Boots Customer Care team for assistance. If you return your item to a Boots store, we’ll be unable to issue a refund until it’s returned to the supplier.
OUR DIRECT DELIVERY SUPPLIERS
FREQUENTLY ASKED QUESTIONS
The brands that deliver directly to you include Tutti Bambini, Cosatto, East Coast, My Babiie, NeoG, Homecraft, Activity Superstore (Gift Experiences), Maxi Cosi, Clair De Lune, Ickle Bubba, AB Gee, Little Botanicals & Baby More.
No, unfortunately we cannot supply this service with direct delivery items. Your delivery will arrive in 3-5 days.
Unfortunately, we cannot deliver these items to a store for collection. As they are despatched directly from our supplier, they are only available for home delivery.
You can, as long as it’s returned within 35 days of receiving the order. See the paperwork you received with the order on how to return these items. Any refund will be processed back to the original payment method.
Boots are unable to offer a refund or return for items despatched directly from our approved suppliers, you should contact the supplier
directly. On the occasion that items are faulty or not to a satisfactory quality, Boots will manage the return, please contact Boots Customer
Care team for assistance..
Details of the supplier’s helpline will be on the despatch note. You have 35 days from the date you received your order to return any unwanted
items.
If you are unable to find your despatch note, please use the relevant contact details below:
Supplier Name
Brand Name
Contact Details
AB Gee
Toys including, Hasbro, Mattel & Tooky Toys
Email - returns@toyorders.co.uk
Allison Baby
Graco
Phone - 0800 952 0063
Allison Baby
Joie
Phone - 0800 952 0061
Allison Baby
Nuna
Phone - 0800 952 0062
Ann Summers
Ann Summers
Email - support@annsummers.zendesk.com
Bababing
Bababing
Phone - 01535 606871
Baby More
Baby More
Phone - 02034755588
Babymoov
Babymoov
Email - support@babymoov-uk.zendesk.com
Babystyle
Oyster
Phone - 01509 816444
Jaspar the Dreamy Elephan
Jaspar the dream elephant, Dou Dou
Email - boots@bebelephant.com
Cartwright & Butler
Cartwright & Butler
Phone - 0303 300 1005
Casa Tamara
Miniuno
Email - customerservice@casatomara.com
Clair de Lune
Clair de Lune
Phone - 0161 491 9800
Comfy Group
Silentnight, Sealy, Snug, Snug furry, Soundasleep
Email -customerservices@comfygroup.co.uk
Phone - 03303322575
Phone - 03303322575
Cosatto Ltd
Cosatto Ltd
Phone - 0871 977 3900
Creative Conceptions
Lelo, Fleshlight, Vush, Doxy, Kiiroo, Skins, adult board games
Email - sales@creativeconceptions.co.uk
Phone - 01636703454
Phone - 01636703454
Cuddleco
Doona, Cuddleco, Mother & Baby, Childhome
Email - customerservice@cuddleco.co.uk
Phone - 0161 702 5062
Phone - 0161 702 5062
Dezac
Rio
Email - online@riobeauty.com
Phone - 01242 702345
Phone - 01242 702345
Dezac
BodiTek
Email - online@bodi-tek.co.uk
Phone - 01242 702345
Phone - 01242 702345
Dorel UK
Maxi Cosi
Website - https://www.maxi-cosi.co.uk/c/contact-us
East Coast
East Coast
Phone - 01692 403461
Elf on the Shelf
Elf on the Shelf
Email - consumer@babyrepublic.co.uk
Phone - 01908 803800
Phone - 01908 803800
Funky Medical
Rosa & Bo
Email - contactus@rosaandbo.com
Phone - 01702 864555
Phone - 01702 864555
GO10
Withings
Email - bootssupport@go10.co.uk
Greensheep
Snuz
Email - direct@snuz.co.uk
Phone - 0800 145 6536
Phone - 0800 145 6536
Hauck
Hauck
Phone - 01978 664362
Hippychick
Fraupow, Blinkey, Vilac, Myhummy, Moby
Email - sales@hippychick.com
Phone - 01278 434440
Phone - 01278 434440
Ickle Bubba
Ickle Bubba
Phone - 01554 707022
iFit
Proform, NordicTrack
Phone - 0330 1231045
JDM
Tonies, Garmin, Echelon
Email - orders@jdmproducts.com
John Adams
John Adams
Phone - 01480 414361
Magic Baby
Venicci
Email - info@venicci.co.uk
Phone - 01302 953872
Phone - 01302 953872
MPowder
Mpowder
Phone - 020 4538 4239
MyBabiie
MyBabiie
Email - info@mybabiie.com
Phone - 01233 510851
Phone - 01233 510851
Neo G Ltd
Neo G Ltd
Phone - 01423 507309
Nimans Home
Beurer, Moochies, Noerden, Sense-U
Email - RetailAdmin@nimanshome.co.uk
Phone - 0161 925 1430
Phone - 0161 925 1430
NRS Mobility Aids
NRS Mobility Aids
Phone - 0345 121 8111
Olivanna
Olivanna, MyOlivanna
Email - customercare@olivanna.com
Phone - 07469245088
Phone - 07469245088
Red Kite
Red Kite
Email - service@redkitebaby.com
Phone - 01454326568
Phone - 01454326568
Rewards & Gifts
Onni
Email - CS@RG.UK.COM
Phone - 0330 900 2200
Phone - 0330 900 2200
RKW
Smeg, Lavazza, Black & Decker, Tower, VQ
Email - dd@rkwltd.com
Phone - 0333 220 6071
Phone - 0333 220 6071
Silver cross
Silver Cross
Email - Boots@silvercrossbaby.com
Phone - 0345 872 6900
Phone - 0345 872 6900
Sleep Solutions
Kally Sleep
Email - hello@kallysleep.co.uk
Phone - 02074996209
Phone - 02074996209
So Divine
So Divine
Email - Hello@so-divine.com
Phone - 01179744111
Phone - 01179744111
Spices of Hythe (spicers of Hy)
Spices of Hythe
Email - customerservice@spicersofhythe.com
Phone - 01303 235 600
Phone - 01303 235 600
Tee Zed
Dreambaby
Phone - 0844 800 9445
The Activity Superstore
The Activity Superstore
Phone - 0371 384 1800
The Source Wholesale
Winning, Sharper Image, Red 5, Wellbeing, Ingenious
Email - support@thesourcewholesale.co.uk
Tutti Bambini
Tutti Bambini
Phone - 0208 368 5800
UP Home of brands
Salter, Beldray, Giles & Posner
Email - ddqueries@upgs.com
Westborn
Kinder Valley
Wilton Bradley
Bestway, Lay-Z Spa
Phone - 03455766020
If you haven’t booked your experience you can return it at the Activity Superstore using the paperwork in the original order.
If you’ve already booked your experience you will need to contact the booking line.
Boots are unable to offer a refund or return for items despatched directly from our approved suppliers. You should contact the supplier directly for information on refunds. You can return unwanted items delivered direct from suppliers within 35 days for a refund or replacement.
