Deliveries direct from approved suppliers
Some of our suppliers will deliver your order directly to you instead of it coming from Boots.
Our approved suppliers currently include Tutti Bambini, Cosatto, East Coast, My Babiie, NeoG, Homecraft, Activity Superstore (gift experiences), Maxi Cosi, Clair De Lune, Ickle Bubba, AB Gee, Little Botanicals & Baby More. As new suppliers come on board, we’ll keep this page updated.
Delivery information
Products from our approved suppliers will be clearly marked on the product description page but the online checkout process will remain the same. These items will not fall under the Boots delivery promise and the following may apply:
• Delivery times may vary
• Delivery may take between 3-5 days (Please note: Delivery times may take longer during peak times such as Black Friday and Christmas. Please check individual product pages for further details).
• These items are only available for home delivery. You cannot use Click & Collect
• They will be delivered separately from any other items ordered
Returns
You can return unwanted items delivered direct from suppliers within 35 days for a refund or replacement. Please note that a refund can take up to 14 days to be processed back onto your card by your bank when you return it to the supplier.
Items delivered direct from a supplier cannot be returned to Boots, please see the paperwork you received with the order on how to return these items.
Frequently asked questions
The brands that deliver directly to you can be found within our 'How do I return an item dispatched by an approved supplier?' FAQ.
No, unfortunately we cannot supply this service with direct delivery items. Your delivery will arrive in 3-5 days.
Unfortunately, we cannot deliver these items to a store for collection. As they are despatched directly from our supplier, they are only available for home delivery.
You can, as long as it’s returned within 35 days of receiving the order. See the paperwork you received with the order on how to return these items. Any refund will be processed back to the original payment method.
Boots are unable to offer a refund or return for items despatched directly from our approved suppliers, you should contact the supplier
directly.
Details of the supplier’s helpline will be on the despatch note. You have 35 days from the date you received your order to return any unwanted
items.
If you are unable to find your despatch note, please use the relevant contact details below:
Supplier Name
Brand Name
Contact Details
4Kraft
KinderKraft
Email - b2b.service@4kraft.net
AB Gee
Toys including, Hasbro, Mattel & Tooky Toys
Email - returns@toyorders.co.uk
Allison Baby
Joie
Phone - 0800 952 0061
Allison Baby
Graco
Phone - 0800 952 0063
Allison Baby
Nuna
Phone - 0800 952 0062
Ann Summers
Ann Summers, My Viv, The U
Email - support@annsummers.zendesk.com
Bababing
Bababing
Phone - 01535 606871
Baby More
Baby More
Phone - 02034755588
Babymoov
Babymoov
Email - support@babymoov-uk.zendesk.com
Babystyle
Oyster
Phone - 01509 816444
Beautyworks
Beautyworks
Phone - 0161 485 3602 / Beauty Works Online
Beurer
Beurer
Email - customerservice@beureruk.com
Bibado
Bibado
Email - enquiries@bibado.co.uk
BIBS WORLD
BIBS
Email - ukcustomerservice@bibsworld.com
Bondi Boost
Bondi Boost
Email - WeCare@BondiBoost.com.au
Brush Baby
Brush Baby
Email - customerservice@brushbaby.co.uk
Casa Tamara
Miniuno
Email - customerservice@casatomara.com
CG Support Services/Comfy Group
Silentnight, Sealy, Snug, Snug furry, Soundasleep
Phone - 0330 3322575 / Email - customerservices@comfygroup.co.uk
Clair de Lune
Clair de Lune
Email - customerservices@clair-de-lune.co.uk
Cosatto Ltd
Cosatto Ltd
Phone - 01822 668 353
Creative Conceptions
Lelo, Fleshlight, Vush, Doxy, Kiiroo, Skins, adult board games
Phone - 01636703454
Email - sales@creativeconceptions.co.uk>
Email - sales@creativeconceptions.co.uk>
Cuddleco
Doona, Cuddleco, Mother & Baby, Childhome
Phone - 0161 702 5062
Email - customerservice@cuddleco.co.uk
Email - customerservice@cuddleco.co.uk
Dezac
Rio, BodiTek, Aero Pilates
Rio: Phone - 01242 702345
Rio: Email - online@riobeauty.com
Bodi-Tek: Phone - 01242 702345
Bodi-Tek: Email - online@bodi-tek.co.uk
Rio: Email - online@riobeauty.com
Bodi-Tek: Phone - 01242 702345
Bodi-Tek: Email - online@bodi-tek.co.uk
Dorel UK
Maxi Cosi
Website - Maxi Cosi
Email - uk-sales@doreleurope.com
Email - uk-sales@doreleurope.com
Euro Stock Traders - Cozy n Safe
Cozy n safe
Email - enq@cozynsafe.com
Flow Neuroscience
Flow
Email - support@flowneuroscience.com
Foreo
Foreo
Phone - 0800 066 8195
Funky Medical
Rosa & Bo
Email - contactus@rosaandbo.com
GO10
Withings, Lenco, Mom Cozy, JVC, Kenwood, Tanita
Greensheep
Snuz
Phone - 0800 145 6536
Email - trade@greensheepgroup.com
Email - trade@greensheepgroup.com
Hangzhout (Ulike)
Ulike
Email - uk.support@ulikeglobal.com
Hauck
Hauck
Phone - 01978 664362
Hippychick
Fraupow, Blinkey, Vilac, Myhummy, Moby
Phone - 01278 434440
Email - sales@hippychick.com
Email - sales@hippychick.com
Ickle Bubba
Ickle Bubba
Phone - 01554 292494
iFit / ICONHEALTH
Proform, NordicTrack
Phone - 0330 1231045
Imetec
Dreamland / Bellissima
Email - customerservice@imetec.co.uk
JDM
Tonies, Garmin, Echelon, Amazfit, Shokz, Hyperice
Email - boots@jdmproducts.com
Kinder Valley - Westborn
Kinder Valley
Lansinoh
Lansinoh
Email - customerservice@lansinoh.co.uk
Little Acorns
Little Acorns
Email - info@littleacorns.eu
Livewire
Huawei
Phone - 01327 858918
Email - customerservice@lw.co.uk
Email - customerservice@lw.co.uk
Love My Skin
Love My Skin
Phone - 01483 937967
Email - hello@love-my-skin.co.uk
Email - hello@love-my-skin.co.uk
Magic Baby Limited
Venicci
Email - info@venicci.co.uk
Manuka Doctor
Manuka Doctor
Email - customerservices@manukadoctor.co.uk
Medela
Medela
Email - info@medela.co.uk
MoYou
MoYou
Email - info@moyoumarketing.com
MPL Home (Sensse and Glam & Style)
Electrical
Email - beauty@senzagroup.com
MPowder
Mpowder
Phone - 020 4538 4239
MyBabiie
MyBabiie
Phone - 01233 510851
Email - info@mybabiie.com
Email - info@mybabiie.com
Naturally Sheepskins
Naturally Sheepskins
Email - orders@naturallysheepskins.co.uk
Neo G Ltd
Neo G Ltd
Phone - 01423 507309
Net1on1
Lelo
Phone - 01273 830280
Email - customerservice@1on1wholesale.co.uk
Email - customerservice@1on1wholesale.co.uk
Nimans Home
Beurer, Moochies, Noerden
Email - RetailAdmin@nimanshome.co.uk
NRS Mobility Aids
NRS Healthcare - independence aids
Phone - 0345 120 7778
Pangea Holdings
Meridian
Email - customer@meridiangrooming.com
Peers Hardy
Reflex Active
Email - sales@peershardy.co.uk
Pippeta
Pippeta
Email - hello@pippeta.co.uk
Polished London
Polished London
Email - Hello@polished-london.com
Powerbody Ltd
Osavi
Email - boots@powerbody.co.uk
Red Kite
Red Kite
Phone - 01454 326568
Email - service@redkitebaby.com
Email - service@redkitebaby.com
RKW
Smeg, Lavazza, Black & Decker, Tower, VQ, SWAN
Phone - 0333 220 6071
Email - dd@rkwltd.com
Email - dd@rkwltd.com
Rocks Off
Niya, Rocks Off, Climaximum, Sugarboo
Phone - 01536 527292
Email - support@rocks-off.com
Email - support@rocks-off.com
Satzuma
Satzuma
Email - CS@satzuma.com
Sleep Solutions
Kally Sleep
Phone - 02074996209
Email - hello@kallysleep.co.uk
Email - hello@kallysleep.co.uk
Spices of Hythe (spicers of Hy)
Spices of Hythe
Phone - 01303 235 600
Email - customerservice@spicersofhythe.com
Email - customerservice@spicersofhythe.com
StylPro
Stylideas
Phone - 020 3225 5559 (press option 6)
Email - teamtom@stylideas.com
Email - teamtom@stylideas.com
Symprove
Symprove
Phone - 01252 413600
Email - support@symprove.com
Email - support@symprove.com
Tee Zed
Dreambaby
Phone - 0844 800 9445
The Activity Superstore
The Activity Superstore
Phone - 0371 384 1800
The Source Wholesale
Winning, Sharper Image, Red 5, Wellbeing, Ingenious
Email - support@thesourcewholesale.co.uk
Tutti Bambini
Tutti Bambini
Phone - 0208 368 5800
UP Home of brands
Salter, Beldray, Giles & Posner
Email - ddqueries@upgs.com
Viator Health Ltd
So Divine, Mendurance, Silver Cloud
Phone - 0117 9744111
Email - Hello@so-divine.com
Email - Hello@so-divine.com
Widdopp
Widdopp
Phone - 0161 6881226
Email - platform@widdop.co.uk
Email - platform@widdop.co.uk
Wilton Bradley
Bestway, Lay-Z Spa, Xootz
Phone - 0345 5766020
Email - nationalsales@wiltonbradley.com
Email - nationalsales@wiltonbradley.com
Thames Distribution Ltd
Aqara
Email - admin@thamesdistribution.com
If you haven’t booked your experience you can return it at the Activity Superstore using the paperwork in the original order.
If you’ve already booked your experience you will need to contact the booking line.
Boots are unable to offer a refund or return for items despatched directly from our approved suppliers. You should contact the supplier directly for information on refunds. You can return unwanted items delivered direct from suppliers within 35 days for a refund or replacement.
