Our stores are open

We're taking measures to make sure you can shop safely at Boots

Latest updates

We have introduced NEW guidance on wearing face masks & social distancing within our stores. Find out more below.

We will also continue to support the Sunflower Lanyard Scheme.

Our stores are still open with all our products available and we’ve been voted the safest place to shop on the high street.*

Find your nearest Boots store and their opening times with our store locator

Updated 19 July 2021

We're constantly monitoring the changes to national and local restrictions and will update the safety measures in our stores in line with the latest guidance. If you have any question we suggest contacting your local store before you visit.

In store appointments

We're still continuing with these and we're taking all measures to keep you safe. For more information on how your opticians, hearingcare, or pharmacy consultations are affected, visit our safe appointments page.

Click & Collect

Place an order online, in store, over the phone or with the Boots app before 8pm and pick it up the next day at one of our selected stores. Your nearest available store will be shown at checkout and there's free delivery on Click & Collect when you spend £15. 

If you use our Online Repeat Prescription Service you can choose to collect from store or have it delivered to your home. We'll let you know when your order is ready to be collected or has been despatched, and don't forget, you can also track the status of your delivery with the tracking code in your confirmation email.

Free Rapid Lateral Flow Device Tests

​​​​​​​Boots are offering collection of free NHS rapid lateral flow device tests at over 1,500 pharmacies in England as part of the government’s new Pharmacy Collect service. This scheme enables people without COVID-19 symptoms to visit a participating pharmacy and collect a box of seven tests to use twice a week at home. Local collection sites can be found using https://maps.test-and-trace.nhs.uk/

The Sunflower Lanyard Scheme

At Boots, we are here to prescribe you with kindness 24/7, that’s why we understand that not all disabilities are visible or immediately obvious. This includes learning difficulties, mental health as well as mobility, speech, visual or hearing impairments. As some disabilities can be difficult for others to identify & understand, the purpose of a sunflower lanyard is to discreetly let our staff & other customers know that you have a hidden disability. This means that we can give you as little or as much assistance in store as you need.

With the ongoing safety measures that have been put in place in many stores, including our own, it is important to us that you feel seen & understood. If wearing a mask is not an option for you, the sunflower lanyard can indicate to all our staff members, that you may need additional support or patience.

Living with a hidden disability can make daily life challenging for many people, especially in public situations. At Boots, we want you to feel safe, seen & comfortable whilst shopping in any of our stores. Lanyards are available to pick up in any of our flagship stores listed below.


Aberdeen Bon Accord Ctr

Belfast Donegal Place

Birmingham High St


Brent Cross

Brighton North Street

Bristol Cribbs Causeway


Cambridge Petty Cury

Cardiff Queen St

Covent Garden, Long Acre

Derby Intu Shopping Ctr

Edinburgh 101Princes St

Exeter High St

Gateshead Metro Centre

Glasgow Braehead Centre

Glasgow Fort



Leeds Trinity

Leicester Fosse Park

Liverpool Clayton Sq Sc

Liverpool Street Stn

London Stratford City

Manchester Market Street

Manchester Trafford Ctr

Milton Keynes Crown Walk

Newcastle Eldon Sq

Nottingham Victoria Centre

Oxford Cornmarket Street

Piccadilly Circus

Plymouth Drake Cricus

Reading Oracle

Sedley Place, Oxford Street

Sheffield Meadowhall

W Thurrock Lakeside

White City

​​​​​​​Changes to store opening hours

In these unprecedented times, our stores are changing their opening hours as they see necessary. We are working hard to reflect these changes as quickly as possible on our store locator but please be aware, information may not be accurate.

Face coverings

The Prime Minister has confirmed that all legislation regarding the use of face coverings will be revoked and face coverings will not be mandatory in shops, restaurants and public transport anymore within England. This will come into effect from the 19 July 2021. Current changes in guidelines applies to England only. We advise customers in Scotland, Wales and Ireland to check the current guidelines in their area.

Whilst the legal obligation in England to wear a mask will end, there is guidance on where you might choose to wear one, especially if you come into close contact with people in enclosed spaces, such as public transport. Here at Boots, staff will continue to wear a mask and any customers accessing our pharmacy and opticians services will be required to wear one. Passengers on London's transport network, as of 19 July will be required to wear a face covering on the tube and the city's bus and rail networks. This will be a mandatory requirement.


Your choice of payment is down to your preference! You can purchase items using contactless payment; where there is a contactless limit of £45, debit card or cash.

You can also use your Boots Advantage Card while still being contactless. Simply download our app and link it to your card so you can collect points with your phone at your next shop.  


Our stores are cleaned regularly, with particular attention paid to key touchpoints. If you have an appointment, please be assured that we will use disposable equipment where possible and thoroughly clean the area.

The Make-Up Exchange Promise

We have made the decision to remove all testers from our store during this time to keep both our colleagues and customers safe.

In a high-street first, we have introduced The Make-Up Exchange Promise, which allows customers to return opened beauty items within 35 days if they are the wrong shade, while testers are unavailable in stores.

*Data according to Kantar. 3w/e to 17-May