We're constantly monitoring the COVID safety guidance in all of the home nations and will update the safety measures in our stores in line with this. If you have any questions we suggest contacting your local store before you visit.

In store appointments

We're still continuing with these and we're taking all measures to keep you safe. For more information on how your opticians, hearingcare, or pharmacy consultations are affected, visit our safe appointments page.

Click & Collect

Place an order online, in store, over the phone or with the Boots app before 8pm and pick it up the next day at one of our selected stores. This is subject to change during busy times or promotion periods, your nearest available store and next available date will be shown at checkout. Plus, there's free delivery on Click & Collect when you spend £15. 

If you use our Online Repeat Prescription Service you can choose to collect from store or have it delivered to your home. We'll let you know when your order is ready to be collected or has been despatched, and don't forget, you can also track the status of your delivery with the tracking code in your confirmation email.

Free Rapid Lateral Flow Device Tests

​​​​​​​Boots are offering collection of free NHS rapid lateral flow device tests at over 1,500 pharmacies in England as part of the government’s new Pharmacy Collect service. This scheme enables people without COVID-19 symptoms to visit a participating pharmacy and collect a box of seven tests to use twice a week at home. Local collection sites can be found using https://maps.test-and-trace.nhs.uk/

The Sunflower Lanyard Scheme

At Boots, we are here to prescribe you with kindness 24/7, that’s why we understand that not all disabilities are visible or immediately obvious. This includes learning difficulties, mental health as well as mobility, speech, visual or hearing impairments. As some disabilities can be difficult for others to identify & understand, the purpose of a sunflower lanyard is to discreetly let our staff & other customers know that you have a hidden disability. This means that we can give you as little or as much assistance in store as you need.

With the ongoing safety measures that have been put in place in many stores, including our own, it is important to us that you feel seen & understood. If wearing a mask is not an option for you, the sunflower lanyard can indicate to all our staff members, that you may need additional support or patience.

Living with a hidden disability can make daily life challenging for many people, especially in public situations. At Boots, we want you to feel safe, seen & comfortable whilst shopping in any of our stores. Lanyards are available to pick up in any of our flagship stores listed below.

​​​​​​​Changes to store opening hours

Whilst our stores always endeavour to ensure they are open for our customers, sometimes due to unforeseen circumstances they may need to close temporarily at short notice.

Face coverings

The Prime Minister announced on Saturday 27th November, that one of the "precautionary measures" being introduced against the Omicron variant of coronavirus, is to require everyone (unless exempt) to wear a face covering whilst out shopping and on public transport, from Tuesday 30th November.

This change applies to England only as this guidance is already in existence in Scotland, Wales and Northern Ireland.

Payment

Your choice of payment is down to your preference! You can purchase items using contactless payment; where there is a contactless limit of £45, debit card or cash.

You can also use your Boots Advantage Card while still being contactless. Simply download our app and link it to your card so you can collect points with your phone at your next shop.  

Cleaning

Our stores are cleaned regularly, with particular attention paid to key touchpoints. If you have an appointment, please be assured that we will use disposable equipment where possible and thoroughly clean the area.