Boots Winter Flu Jab Service - Frequently Asked Questions (FAQs)

When is the best time to be vaccinated against flu?

The best time to be vaccinated against flu is in the autumn or early winter. It takes around 2 weeks for the body’s immune system to fully respond and it is important to be prepared for the start of the flu season (December to March). This year, there is likely to be high demand for flu vaccination appointments, so we recommend booking early for your vaccination.

How will the vaccination be given?

The vaccine is given as a single dose, by injection into the deltoid muscle of the upper arm.

I understand that being vaccinated against flu doesn’t guarantee I won’t get it. How would I know if I have flu or COVID-19?

As with any vaccination there is no guarantee that it will be fully effective, however being vaccinated offers the best way of protecting yourself against flu. Even if you do then get flu, it’s likely to be milder and shorter-lived than would otherwise have been the case.

Symptoms of flu and COVID-19 may be very similar and anyone with symptoms which could be COVID-19 should follow current government guidelines.

Why doesn’t Boots provide flu vaccinations for children younger than 11 years?

Most UK primary school children will be offered an NHS flu vaccination (usually in the form of a nasal spray) at school. Younger children will be offered the vaccination at their GP surgery. Some countries offer the vaccination for those in secondary school, however, age groups may vary in each country so please check local guidance before booking an appointment at Boots.

I have an allergy to eggs. Can I have a flu vaccination at Boots?

Yes. If you have a severe egg allergy we can offer you an egg-free vaccine, subject to availability and eligibility criteria. If you have a mild egg allergy, we will use an egg-free vaccine or one that has a low egg content.

Where are the flu vaccination centres located?

To support increased demand, we have created dedicated flu vaccination centres in some of our stores, please see here for the locations of these.

What steps has Boots taken to ensure flu vaccinations are COVID-secure?

Our pharmacies have adopted considerable measures to keep our customers and staff safe. You can find out more ​​​​​​​here

I’ve booked an NHS/Health Service funded flu vaccination appointment online at Boots, how do I change it?

You can change or cancel your appointment hereAlternatively, you can contact the store directly to reschedule your appointment.​​​​​​​

I’ve booked a private appointment online (no payment taken online), how do I change it?

You can change or cancel your appointment hereAlternatively, you can contact the store directly to reschedule your appointment.​​​​​​​

Some people booking for the private service will be asked to complete a short online consultation, which will be reviewed by a prescribing clinician. If this applies to you and you’ve booked and paid online (or have used a discount or voucher code online) then the following FAQs also apply.

Additional FAQs if you have booked and paid online (or used a discount/corporate voucher code online)

I’ve booked and paid online, how do I change my appointment?

You can change your appointment by going to My Orders in your account here.

How do I cancel?

You can cancel your appointment (to be rearranged at a future date) by going to My Orders in your account herePlease note that this will not cancel your order. If you want to cancel your order completely, you can also do this in My Orders. Cancelling your order will also cancel your appointment.​​​​​​​

I’ve paid online, can I get a refund?

Yes, should you change your mind about the service, you can cancel your order before your appointment has taken place. This will refund the payment to your original payment method. Please allow up to 14 days for the refund to appear on your account.

What is the Independent Medical Agency?

The Independent Medical Agency (IMA) manages prescribing of medicines via Boots Online Clinics and Boots Online Consultation Services (Vaccinations).

The IMA is registered with the Care Quality Commission (CQC) in England and with the Regulation and Quality Improvement Authority (RQIA) in Northern Ireland.

You can find out more about the team here.

How can I contact the clinician that’s prescribed for me?

To get in touch with your prescribing clinician at the Independent Medical Agency (IMA), you can use any of the following methods:

     •  By telephoning Boots Customer Care on 0345 0708090*

     •  By writing to: Boots IMA, Thane Road, D90E F08, Nottingham NG90 1BS

     •  By e-mail to:

You can also speak to a pharmacist in store who may be able to help with your query.

*Local call rate; calls are recorded or monitored for training purposes; click here for opening hours.