Request access for online services

Visit your GP surgery with photo ID and proof of address and tell the staff you would like to start using their online services. (Participating surgeries only)

You may need to specifically ask for a Linkage Key or Passphrase.

Fill in a registration form from your GP surgery

Fill in the registration details as required by your GP surgery and sit back and wait to receive your Linkage Key or Passphrase.

Connect to your records

Go to www.boots.com/nhs or the Boots app and register/login to your account.

Add your Linkage Key or Passphrase and you’ll be able to view your GP records, allowing you to order your repeat medication.

GP Online Services - Frequently Asked Questions

If you have any questions about our GP Online Services, our list of Frequently Asked Questions should help you find the answer.

GP Online Services

What are GP online services?

This is a free service provided by GP surgeries in England*.  Sign up to GP online services and you'll be able to use the Boots website or app to connect to your GP record to confirm your personal details, manage appointments and order your repeat prescriptions directly and quickly from your GP and thus enable Boots to have your medicines ready for in-store collection or home delivery** even faster. 

*Participating surgeries only

** The option for home delivery is only available for patients registered with a GP in England

How do I know if my GP surgery qualifies for online services?

You can complete a search on the GP Location finder on the NHS website using your GP surgery postcode to find out what services your GP surgery provides.

Alternatively you can contact your GP surgery to ask.

How do I get a GP Linkage Key or Passphrase?

1. You can get your GP Linkage Key (sometimes referred to as Passphrase) by contacting your GP surgery.

You may be asked to:

• Provide photo ID and proof of address.

• Fill in a short registration form.

You will then receive a letter containing the information (Linkage Key or Passphrase) that will enable you to connect to your GP records through your Boots account and order your repeat prescriptions even faster.

This is safe and secure and gives you access to the list of your repeat medicines in your GP record.


2. If you already use an online system to order your repeat prescription, it’s likely that you already have your GP Linkage Key and you can use this to order your repeat medication through your Boots account.

• Log on to your GP Online Services using your current provider.

• Find your GP Surgery’s Account ID and your unique GP Linkage Key. This is likely to be found in your account settings but please check with the system that you use.

• Take note of the Account ID and GP Linkage Key.

• Register with Boots Online Repeat Prescription Service and add the Account ID and GP Linkage Key when asked . Alternatively if you are already registered, you can add the details to your existing Boots account.

• When connected, you can place your order and select to have your items delivered to your address for free or to collect them from store, whichever is more convenient for you.

Registering with Boots does not deactivate your other accounts.

How do I add a family member or caree?

You can add a family member or caree to your GP Linkage Key by contacting your GP surgery who will be able to give you all the information you need.

You and the family member (anyone over the age of 16) or caree will be asked to fill in a short registration form.  You will probably be asked to provide photo ID.

The family member or caree will then be added to your existing GP Linkage Key.  If for any reason the GP surgery decides not to give you access, they will discuss their reasons with you.

Next time you log in to your Boots account to manage repeat medication, the family member or caree will appear in your patient list.

How do I remove a family member or caree?

You can remove a family member or caree from your GP Linkage Key by contacting your GP surgery. Tell reception that you no longer wish to manage repeat prescriptions for the patient.

Next time you log in to your Boots account to manage repeat medication, the family member or caree will no longer appear in your patient list.

I am already registered for online services with another site, what should I do?

If you are already registered for online services through another provider, it's not a problem, you can still register with Boots using your existing GP Linkage key or Passphrase.  

If you don't have this to hand, you can contact reception at your GP surgery to ask for help. They may print or send you a registration for online services letter. The registration letter will have all details you need for linking your Boots online account to your GP. You will need to provide proof of your identity.

What do I do if my repeat medication is not listed?

Please contact your GP surgery if you can't see the items you're looking for.

What does the 'Refresh' button do?

Any recent update made to your patient record by your GP may appear if you refresh a screen.

How do I remove my Linkage Key/Passphrase?

If you wish to remove your Linkage Key/Passphrase select "Online services" in your account details and choose "Remove Linkage Key or Passphrase". This will make your Linkage Key/Passphrase invalid and you will no longer be able to use GP online services through Boots or any other provider until you have obtained new credentials from your GP surgery.

What is GP Appointment Management?

If you have signed up for GP online services with your GP surgery and have registered to use online services through the Boots website or app, in addition to ordering your NHS repeat prescriptions, you can now manage any appointments you may have at your GP surgery*.

As a Boots customer linked to your GP online services you will be able to book an appointment, see the detail of past and future appointments and cancel an existing appointment with a GP or nurse at your GP surgery. This could be for you, or for any patient associated with your Linkage Key/Passphrase that has given permission through the GP surgery for you to manage appointments on their behalf.

*Online GP Appointment Management is available at participating surgeries only. If Appointment Management is greyed out, speak to your GP surgery to get this feature activated through your GP online services account.

I would like to be able to manage GP appointments online through Boots, what do I need to do?

You will need to speak to your GP surgery about registering for GP online services, or adding appointment management to your existing access if you are already registered.

I am registered for GP online services through Boots and I can see appointment management options when I select a patient, but they are greyed out?

You will need to speak to your GP surgery about adding appointment management to your existing GP online services.

I am trying to book an appointment with my GP surgery but there are no times listed that suit me?

Please contact your GP surgery if you can't see any appointments available on the date, or at the time you need.

I am trying to book an appointment with my GP surgery but the practitioner is not listed?

Please contact your GP surgery if you can't see the practitioner that you need an appointment with.

I am trying to book a certain type of appointment with my GP surgery but I cannot see it listed?

Please contact your GP surgery if you can't see the type of appointment you need.

My GP appointment booking was confirmed on screen, but I haven't received a confirmation email?

You will only receive confirmation in an email if your GP surgery normally confirms the booking of appointments by email.

My GP appointment cancellation was confirmed on screen, but I haven't received any confirmation in an email?

You will only receive confirmation in an email if your GP surgery normally confirms the cancellation of appointments by email.

For further information, please see our full list of pharmacy FAQs.

For information on ordering repeat prescriptions online, please see our NHS Repeat Prescription Service FAQs.