Boots pharmacy - Frequently Asked Questions

If you have any questions about ordering prescriptions from Boots, our list of Frequently Asked Questions should help you find the answer

What is an NHS prescription?

What is a private prescription?

What is a one-off prescription?

What is a repeat prescription?

Prescription charges

How much do NHS prescriptions cost?

Can I order prescription items that are exempt from charges (e.g. contraceptives) online?

Who gets free prescriptions?

I live in Scotland, Wales or Northern Ireland where NHS charges are different. How does this affect prescriptions ordered via the Boots online prescription service?

Payment

If I pay for my prescriptions, when will payment be taken?

Online prescription services

Can I get an NHS prescription online?

Can I buy non-prescription pharmacy medicines online?

How long does it take for medicines to arrive if I order them online?

If I choose the online service, will I be able to see a pharmacist and receive advice about my medicines?

Can I get a refund on prescription charges for medicines bought online?

How do I change my online repeat prescription order once I've placed it?

Can I buy medicines on behalf of a family member?

Can I order NHS repeat prescriptions on behalf of a family member?

What are electronic prescriptions?

What is a nominated pharmacy?

How do I nominate a pharmacy?

How will I know if I can use the NHS Electronic Prescription Service?

Can I change my nominated pharmacy?

Delivery

How will I know when my medicines are ready?

When will I receive my medicines by post?

How will my medicines be delivered?

Can you deliver to my workplace?

Are there any items that aren’t appropriate for home delivery?

Can you deliver overseas?

Do I need to be in for delivery of my medicines and what happens if I am out?

What can I do about getting my repeat prescription earlier if I’m going to be away?

Why can't I get other products delivered with my prescription?

What are the delivery charges for prescriptions delivered to my home?

Who can I contact if there is a problem with delivering my prescription?

Why am I getting a message saying I've already purchased the maximum quantity allowed?

Can I return unwanted medicines?

What if I'm collecting my medicine from the post office?

Other

Where can I find the opening hours of a Boots pharmacy?

Can I get travel vaccinations from Boots?

Can I have more information about your pharmacy services?

What should I do if I have a problem once I have collected my prescription order?

How do I make a complaint?

Is my personal data safe and how will I know it won't be accessible to anyone else?

What is the Yellow Card Scheme?

I’ve had an unwanted side effect from using a Boots branded medicine that isn’t listed on the Patient Information Leaflet, what should I do?

Which Boots Pharmacy is dealing with my Online Prescription order?

Which Boots Pharmacy is dealing with my non-prescription medicines online order?

What is a Summary Care Record?

For information on ordering repeat prescriptions online, please see our NHS Repeat Prescription Service FAQs.

For information on our GP Online Services, please see our list of GP Online Services FAQs.

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