Repeat NHS prescription online service – Frequently Asked Questions

Ordering repeat NHS prescriptions online from Boots

Who can use Boots Repeat NHS prescription online service?

The service is suitable for people who already have a repeat NHS prescription from their GP.* This is usually for long-term or chronic conditions like diabetes. You can use the service to order medicines for yourself, or on behalf of someone else. To place an order, you must be aged 16 or over.**

*Participating surgeries only.

**Prescriptions containing controlled medicines or items which need to be refrigerated can’t be delivered to a home address or to a post office and must be collected in store instead.

I want to sign up to your online Repeat Prescription Service. Do I need to send you a prescription?

No, we’ll contact your GP to get your prescription.

How long will it take to receive my order?

Please allow two weeks for your order to be ready. This is to ensure we have enough time to receive your prescription from your GP and dispense it. We’ll email you when your medicine has been despatched. If you’re collecting your medicine from store, we’ll text you when it’s ready to collect, if you choose to give us your mobile phone number.

When your medicines are about to run out and it is time to place your next order, we’ll send you a reminder by email and text too, if you choose this option. 

How much do NHS prescriptions cost?

If you live in England and pay for your NHS prescription, you’ll pay the standard cost of each prescription item in England, currently £8.60. If you live in Scotland or Wales, and collect your medicine from a Scottish or Welsh store, you won’t have to pay for your prescription. However, if your prescription is delivered to your home or a post office, you may have to pay for your medicine, unless one of the English exemption criteria for payment applies to you. This is because our service is based in England, so the NHS prescription charges and rules for England will still apply if you live in Scotland or Wales. The rules in Northern Ireland mean their prescriptions are always free.

How much does delivery cost?

Delivery of NHS prescriptions is free.

What happens if I am not home when my delivery arrives?

If you're not in when the delivery is made, a card will be put through your door with details of where to collect it from. Remember, the package will need to be signed for by someone aged 18 or over.

What can I do about getting my medicines if I’m going away?

We’ll do our best to try and get your medicines for you early. 

If you normally get your medicine delivered to your home or local post office, please call 0345 301 4219. If you normally pick up your prescriptions from a Boots pharmacy, please either pop in to let them know, or call them using the contact details on our store locator.

What if my prescription changes?

You can log into your boots.com account online and change the details under the Repeat Medication Profile section.

When will I receive my reminder to re-order?

You’ll receive a reminder approximately two weeks before you’re due to run out of your medicines, either via text or email. This is so that we have long enough to get the prescription from your GP and dispense your medicines for you.

I'm worried that I might miss my review with my GP, or that they won't know what is happening with my medicines.

Don’t worry, your GP will tell us when you need to go in for a review and we’ll send you a reminder when it is due.

For further information, please see our full list of pharmacy FAQs.