Boots Dental Insurance FAQS

Find answers to our frequently asked questions below. If the information you require isn't listed, please contact us on: 0333 222 7910

1-Is there a waiting period before I can make a claim on my policy?:

Waiting periods begin from the policy start date and don't apply when the policy is renewed. See the table below for applicable waiting periods.

2-How do I make a claim?:

For a step by step guide, see how to make a claim. You can download and print additional claims forms. 

If your policy is underwritten by GLUK, please download the relevant form.  Alternatively, you can acquire them by calling us on 0333 222 7910

3-How will my claim be paid?:

Reimbursement of eligible dental plan claims can be made by cheque or direct credit to your bank account (direct debit customers only).

1-Are there any restrictions on who can be covered under the Boots Dental Plan?:

In order to qualify for cover, all people who are insured:

 • Must live in the United Kingdom, Channel Islands or Isle of Man for at least 180 days in each period of insurance.

 • Must be over 18 years of age at the commencement date of your policy.

 • Your children must be under 18 years of age, unmarried and permanently living with you or, if in full time education, under 23 years of age and living with you outside of term time.

2-Can I still use the same dentist?:
Yes. However, dentists must be registered with the General Dental Council and cannot be related to you/ the patient or recommended to you by a dentist who is a member of your/ the patient's family. 

To check if your dentist is registered with the General Dental Council visit their website.

3-What type of treatment is covered?:
The Boots Dental Plan is designed to help with the cost of:

 • Routine dental treatments 

 • Non-cosmetic treatments 

 • Emergency dental treatment 

 • Dental injuries 

 • Emergency dental treatment 

Your membership certificate shows which dental cover applies to you and the Benefit Schedule will show the maximum annual benefit limits that apply. 

4-What isn't covered by my dental plan?:
• Any dental treatment requirements that were planned or that you were aware of at the time you purchased the policy are excluded 

• If you have the NHS plan policy, any private treatment is excluded

• If you experience symptoms or received medication, advice or treatment for oral cancer prior to the start of your policy, whether the condition was diagnosed or not, this will be excluded from cover and you will not receive a cash benefit 

• Any treatment for accidental dental injury, unless the injury occurred after the start date of the policy and treatment began within two weeks of the injury occurring 

• If you haven't previously been continuously registered with your dentist for 12 months (and have had an examination during this time) any dental treatment identified as being medically necessary at your first examination will not be covered 

• The claim form must be fully completed and returned to us, along with the original receipts, within 90 days of treatment otherwise your claim will not be paid.

All cosmetic treatment, dental implants and orthodontic treatments are excluded from cover. You can find full details of the limits and exclusions in the General Exclusions section in the Dental Plan Policy. 

5-Are pre-existing dental conditions covered?:
No. The Boots Dental Plan only covers you for new conditions that occur once your cover has started.

6-What classes as emergency dental treatment?:
Emergency treatment is defined as dental treatment required for the immediate relief of severe pain, trauma, swelling or haemorrhage.

1-How do I change my Direct Debit details?:
If you need to change your direct debit details, please contact us on 0333 222 7910

2-Can I add another person to my plan?:

To add another person to your plan, please contact us on 0333 222 7910

3-How do I change my type of cover?:

 • If you would like to change your cover, for example from NHS cover to Private level 1, please contact us on 0333 222 7910 and one of our advisors will assist you.
 • Please note, whether you can change your type of cover depends on a number of factors including if you have already made a claim. It therefore may not be possible in all cases.

4-What if I want to cancel my policy?:

 • When you take out the policy you have a 14 day cooling-off period to give you time to study your policy in more detail. If, within 14 days of receiving your policy wording or Benefit Schedule, you decide that this plan isn't right for you, call us on 0333 222 7910 and receive a full refund (provided no one has made a claim).
 • Alternatively, you can write to our Customer Care team at:
The Customer Services Manager

P O Box 6905


RG24 4TE

 • Outside of the 14-day cooling off period, if you haven't yet made a claim then you can still cancel your policy, provided you give at least 7 days notice in writing or by contacting the Customer team on 0333 222 7910. 
 • If you have made a claim during the period of insurance then you will be required to pay a full year's premium

 • Please note: If you do cancel your policy, you must inform your bank or building society if you pay by direct debit.

1-I'd like some further information:

For further information regarding the Boots Dental Plan you can contact us on 0333 222 7910. Alternatively, please download and read the following documentation:

2-What if I would like to make a complaint?:

If you are dissatisfied, please call our Customer Care team on 0333 222 7910 and we will do our best to assist you.

3-Important information:

 •Boots UK Ltd is an Appointed Representative of Healix Insurance Services Ltd who are registered in England and Wales with company number 5484199. Registered office address: Healix House, Esher Green, Esher, Surrey, KT10 8AB. Healix Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority. Financial Services Register number 437248.

•The Boots Dental Plan is underwritten by Hamilton Insurance DAC. Hamilton Insurance DAC are registered in Ireland with company number 484148. Registered office: 2 Shelbourne Buildings, Crampton Avenue, Ballsbridge, Dublin 4, D04W3V6 Ireland. And are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority in connection with its UK branch. These details can be checked on the Financial Services Register by visiting or by calling 0800 111 6768.

•The policy is arranged and administered by Healix Insurance Services Limited on behalf of the insurer, Hamilton Insurance DAC.

 •Boots UK Ltd do not make a personal recommendation as to whether the plan offered is suitable for you. This is your responsibility, after reading the pre-sale information provided.

 •If you choose to purchase a Boot Dental Plan, you must take reasonable care to answer all questions put to you about your proposed insurance fully, honestly and to the best of your knowledge. You must inform us as soon as possible if there is any change to the information you have provided us with, including (but not limited to) a change of marital status or address. Failure to do so may result in your policy being cancelled, or your claim may be declined or not paid in full.