Virtual beauty consultations

Want expert beauty advice from the comfort of your home? Book your FREE virtual skin or make-up consultation with a brand expert at a time convenient to you.


Choose consultation

First choose from a selection of our favourite beauty brands, then select the service that suits you best.

Choose time slot 

Select a time that works for you. You'll receive an email with the link to join the consultation.

Attend consultation

Video chat with an expert from any device in a 1-2-1 virtual consultation.

Access benefits

After your consultation, you'll receive your exclusive offers & benefits.


No, the virtual consultation is a free service.

You will be speaking to a brand Beauty Expert from La Roche-Posay, Lancôme, L'Oréal Paris or Yves Saint Laurent Beauty, depending on the brand you choose.

Your Beauty Expert is exclusively trained in the brand that you choose to attend the consultation for. If you have questions about any other brand, we suggest visiting your local Boots store.


We are working with our brands to make as many time slots available as possible. If you cannot find a time that suits you, we suggest you visit your brand expert in your local Boots store.


The consultation takes place on Microsoft Teams. When you book your consultation, you will receive an email with a link to join. Please check your junk folder if you have not received an email.

No, you can join the consultation via your regular device browser upon clicking on the link sent via email.

We recommend having your camera on to make the most out of your consultation. You will need to turn it on for shade matching or for our Beauty Expert to better understand your skin needs, but otherwise it’s optional. 

If you already own products from your chosen brand and want to chat through your routine or apply alongside our Beauty Expert, it may be helpful to have them on hand.

It’s totally up to you. If you have any brand products and would like our Beauty Expert to demonstrate live application, or if you have selected a skin consultation, we recommend attending without makeup.

You will receive a link to cancel or reschedule upon booking your consultation. We ask that you do so at least 24H before the session. 


Yes, you will receive an extra 5% off your next purchase with the brand.

*NielsenIQ RMS data for the Anti-Ageing category (client-defined) for the 12-month period ending December 2020, for 34 countries (1) + (2) total retail market

**A+A study of 78 consultant dermatologists Jan-March 2021