Product recall
Nuby Penguin Nightlight
Recall date: October 2023
Nuby Product name: Nuby Penguin Nightlight
Nuby Product code: 99616
Nuby UK has identified a potential weak point at the bend in the cable head. Over time, damage may occur to the internal wiring and potentially result in a short. While the risk of this occurring is extremely low, customer safety is our number one priority.
What to do next?
Customers who have purchased this item after 1st May 2022 with an L-Shape USB-C cable are asked to contact Nuby customer services and request a free replacement cable. Please email enquiries@nuby-uk.com or call the Nuby Helpline on 0800 334 5844.
Alternatively, please return the product to your nearest Boots store with or without your proof of purchase, where we’ll offer you a full refund.
NO OTHER NUBY PRODUCTS ARE AFFECTED BY THIS NOTICE.
Recall Number 1007081 Recall Notice Issued: October 2023
Britax Romer
Babysafe 5Z car seat
Recall date: July 2023
Britax Römer has decided to conduct a voluntary recall of the Baby-Safe 5Z infant carrier. There is a potential safety issue with a gap that can form between the handle and seat-shell of the Baby-Safe 5Z, usually only on one side. The gap does not impact the performance of the car seat in the vehicle or in a crash, however there is a safety risk when carrying the infant carrier outside of a vehicle. In rare cases there can be an unexpected detachment of the handle causing sudden movements of the shell and/or surprise of the person carrying the Baby-Safe 5Z. This may lead to the infant carrier falling down or colliding with other items and in unfortunate circumstances to an injury of the infant. Britax Römer, July 2023 voluntary product recall: Please either go to www.baby-safe-check.com to ask for a replacement of your product or speak directly with your retailer. If you have a Baby-Safe 5Z infant carrier, please stop using the Baby-Safe 5Z effective immediately, specifi cally outside of the vehicle by carrying the infant carrier using the handle. All Baby-Safe 5Zs will be replaced free-of-charge by a new version of the product, the Baby-Safe 5Z2, which does not have this potential issue.
Sylk
Intimate Lubricant 40g
Recall Number: 01007060
Date: March 2023
Sold in Boots between November 2022 to present
Item code: 80 81 115 / 10260697
Batch codes: BT3579, BT3691, BT3803, BT3915
Due to a potential quality issue with a few bottles in the above batches, Sylk have decided, as a precaution, to recall those batches.
Customers who purchased a bottle from any of the above batches (see number printed in black on the base of the bottle) are asked to return them to a Boots store, at their earliest convenience, for a refund.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1800 719824 for ROI. You can also contact recall@sylk.co.uk
Boots Kids
Daily Health Multivitamins Strawberry Flavour - 30 Gummies
Recall date: 22/02/2023
Boots item code 83-69-429 / 10263837
Batch code: 82221103
Best Before date: 17 May 2024
The batch code and the best before date can be found on the reverse of the pack, printed in black at the bottom of the label.
We are recalling Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies due to it containing SOYA which is not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to SOYA.
What should you do?
If you have bought Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies as detailed above, and you have an allergy to SOYA do not eat them.
Instead:
• Check if you have bought the affected batch code(s) / best before date(s) of the Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies
• The gummies will also be Orange in color and not Red.
• You can do this by taking a picture of this notice or writing down the batch code(s) / best before date(s) for reference at home.
• Return the product(s) to the store for a full refund (with or without a receipt).
CooperVision
Hy-Care multipurpose contact lens solution
CooperVision, the manufacturer of Hy-Care Multipurpose Contact Lens Solution, has informed Boots Opticians of a recall of this product from the market.
Please be assured that this is a voluntary recall and there are no known safety incidents – however we are taking precautions to ensure the safety of our customers. As such, we ask you to read the below information carefully.
The following communication has been provided by CooperVision regarding this recall:CooperVision® Hy-Care multipurpose contact lens solutionWe have been advised of a voluntary recall by contact lens solutions manufacturer, CooperVision, of Hy-Care® multipurpose contact lens solution (60ml and 250ml, 360ml bottles).The manufacturer’s quality testing determined that the product may not offer appropriate levels of disinfection in some circumstances against high levels of a particular yeast organism. Although no complaints have been received and there have been no confirmed incidents attributed to inadequate disinfection, this action is being taken as a precautionary measure. A website will soon be available on this page where you will be able to go for information on what to do and how to process a refund for your Hy-Care® multipurpose contact lens solution. We anticipate the recall website will be ready to process refunds during the last week of February and ask that you please check this page again. Thank you for your patience. It is important that you continue to clean and disinfect your soft contact lenses. Please cease use and discard your HyCare® multipurpose solution once you have secured an alternative multipurpose solution. Please retain the bottle in order to obtain your reimbursement through the recall website.
You may have purchased this product in a Boots Opticians or Boots store or received as part of your Contact Lens Reward Plan through the post. We appreciate this product recall may impact on your ability to wear your contact lenses. We are working hard to source alternative options however there may be a delay to when you would normally receive your contact lenses and solutions. We are working to keep these delays to a minimum and apologise for any inconvenience this may cause you. If your delivery has not arrived within 3 weeks of your expected delivery date, please call 0345 603 2020 to receive an update on the anticipated delivery date. Please be assured that you can use the alternative solution we provide in the same way as you would Hy-Care* but please ensure you read the instruction for use leaflet. On this occasion the alternative solution may arrive separately to your lenses.For more information and to visit our FAQs please click here
Babyway
Baby Bath Seat
Recall Number: 01006934
Date: 1st June 2022
Boots item code 59-11-176
Sold in Boots between 2013 to present
Due to this product not meeting our high quality and safety standards we have decided to recall the product as a precaution. Customers who purchased these items between 2013 to present are asked to return them to a Boots store at their earliest convenience for a refund.If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible. We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Or 1800 719824 for the ROI team
Aguulp for Gut
Recall Number: 01006931
Date: May 2022
It has been brought to our attention that one of the ingredients in Aguulp for Gut is derived from lactose (a sugar that is naturally found in milk). Aguulp for Gut with best before end dates up to or including 03/2024 are being recalled because milk is not declared on the label. This means the products are a possible health risk for anyone with an allergy or intolerance to milk or milk constituents. If you have this product and have a milk allergy or suffer from lactose intolerance, please do not consume the product. Please note that Aguulp for Gut products with best before end dates after 03/2024 are not affected.
See above for the location of the best before end date on the packaging.
Please return the affected product to the store where the product was purchased for a full refund. No receipt is required. We take consumer safety very seriously and sincerely apologise to our loyal customers for this situation and any inconvenience it may have caused.
If you have any concerns or need further advice please contact Aguulp:
· 01332 542500 UK or +44 1332 542500 ROI (charges will apply)
· hello@aguulp.com
· Aguulp, Unit 17, Eagle Park, Alfreton Road, Derby, DE21 4BF
Vichy
LiftActiv Peptide-C Ampoules
Recall Number: 01006932
Date: May 2022
· Boots item code: 87-52-303 LiftActiv Specialist Peptide-C Ampoules 30 x 1.8ml
· Boots item code: 82-52-311 LiftActiv Specialist Peptide-C Ampoules 10 x 1.8ml
· Boots item code: 16-95-304 LiftActiv Specialist Peptide-C Ampoule Sample1.8ml
Vichy is deeply committed to offering products with the highest quality and safety standards. Vichy have observed that, over time and under varying storage conditions, the glass may weaken and therefore the safe opening of the ampoules cannot be guaranteed.
To act in an extremely responsible manner and as a precautionary measure, Vichy have decided to voluntarily recall the product. If you are in possession of the Vichy LiftActiv Peptide-C Ampoules listed above, please discontinue use.
Vichy’s consumer care team will provide information and instructions on product return (free of charge) and reimbursement options. Please contact the Vichy consumer care team on:
· 0800 121 8674 for UK enquiries
· 1800 81 8674 for Republic of Ireland enquiries.
Lines are open Monday – Friday 9am – 5:30pm and Saturday: 9am – 12pm,
Alternatively, please email VichyLiftactiv@loreal.com.
Lumie
Bedbug Child Sleep Aid Light
Sold in Boots between 2017 and 2018
Boots item code: 79 92 181
The supplier of this product (Lumie) has identified an issue with the power adapter. In a small number of cases a failure of a component within the adapter could result in the outer casing being forced apart, creating a risk of electrocution. If this happens it could also become a fire hazard.
We take the quality and safety of all products we sell extremely seriously and would like to apologise to customers affected for any inconvenience this may cause. If you purchased this item from us between 2017 and 2018 the supplier is asking that you contact them, using the link below, for more information and to obtain a replacement power adapter.
https://www.lumie.com/bedbug-safety-announcement
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
Voluntary recall of a selection of Kinder products
We are voluntarily recalling a selection of Kinder products, which have been manufactured in Belgium, as a precautionary measure, in relation to a number of reported cases of salmonella.
· Kinder Surprise 20g
· Kinder Surprise 20g x 3 multipack
· Kinder Surprise 100g
· Kinder Mini eggs 75g
· Kinder Egg Hunt Kit 150g
· Kinder Schokobons
What you should do
If you have bought one of the selected Kinder products as detailed above, do not eat it.
Instead:
· Contact the Ferrero consumer careline on consumers.uk@ferrero.com or consumers.ireland@ferrero.com to obtain a full refund.
· The toys included in these products are not affected
Want more information?
For more information, please contact us on:
UK:
· consumers.uk@ferrero.com
· 0330 053 8943
Ireland:
· consumers.ireland@ferrero.com
· +44 (0)330 053 8943
Fitbit
Ionic Smartwatch
Model Nunber: FB503
Item code: 80-75-557
We have been notified by Fitbit that they have announced a voluntary recall of their Ionic Smartwatches. The model number is FB503 and this can be found on the rear of the watch, as shown in the picture above. These watches were sold between 2017 and 2020.
The battery in the watches can overheat, posing a burn hazard to the wearer. As a result owners of these watches are asked to stop using them and register to receive a full refund.
For more information please see: https:help.fitbit.com/en/ionic.htm
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you. If you’ve bought this for someone else please let them know about this as soon as possible.
This recall only involves Fitbit Ionic devices, and does not affect any other Fitbit smartwatches or trackers.
Date: March 2022
Mothercare
Santa Pyjama Sets & Snowman Top
Sold in Boots between 1st September 2021 – 22nd February 2022
Mothercare have identified that there is a chance that the pom pom detail attached to the tops could become detached when a pulling force is applied. This may be a potential choking hazard. Mothercare have therefore decided to recall all sizes on the affected products as a precaution.
Customers who purchased any of these items between 1st September 2021 and 22nd February 2022 are asked to return them to a Boots store at their earliest convenience for a refund.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004.
Freshers Foods Ltd
Selected Snaffling Pig products
· 4320123 – The Snaffling Pig Pork Crackling Advent Calendar
· 4320131 – The Snaffling Pig Pork Crackling Snaffle
· 4320166 – The Snaffling Pig Pork Crackling Gift Jar
· 4320158 – The Snaffling Pig Pork Crackling Gift Jar
· 4285255 – Craft Beer Glass and Pork Scratch Set
Date of Recall 18 February 2022
All freshers Foods Ltd are recalling a range of products due to the presence of Salmonella, and also taking the precautionary step of recalling other lines due to the risk of Salmonella. This includes all Pork Crackling products with a best before of 23rd July 2022 or earlier. The best before date can be found on the back of pack.
Snaffling Pig Pork Crackling – Best Before 23rd July or earlier
What to do If you have purchased this product, please do not eat it. Instead, return it to the store you purchased it from for a full refund. All Freshers Foods products undergo rigorous quality and food safety inspections as part of our manufacturing process. We apologise to our customers for any inconvenience that this has caused.
Thank you for your understanding.
If you require further information, please contact us on enquiries@openshaws.net or on 07968 542 566
Boots Enhanced
All in One Contact Lens Solution
Item code: 21-54-145
Recall number: 01006850
February 2022
Our supplier’s quality testing has determined that the product may not offer appropriate levels of disinfection in some circumstances against high levels of a particular yeast organism. Although no complaints have been received and there have been no confirmed incidents attributed to inadequate disinfection, we are taking this action as a precautionary measure.
As the safety and wellbeing of our customers is very important to us we’re asking you to stop using the product and return it to your nearest Boots store for a refund.
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you.
If you do have any concerns or need any further advice then please speak to someone at your local Boots store, or call the Boots Customer Care team on 0800 915 0004.
RED 2M LED Light Strip
Item Code 47 24 831
The supplier of this product (The Source) has identified an issue which means that it no longer complies with current safety regulations. They have found that the product presents a risk to young children, as the battery cover can be removed with one action, allowing easy access to the battery and if swallowed there is a high risk of burns to internal organs.
We take the quality and safety of all products we sell extremely seriously and would like to apologise to customers affected for any inconvenience this may cause. If you have purchased this item we are asking that you return it to your nearest Boots store for a full refund.
If you do have any concerns or need any further advice with this product then please contact the supplier on 0800 7838872, or email them at customers@thesourcewholesale.co.uk
Nuby
Incredible Gulp & Super Quench Cups
Boots Code: 8183791
Variants: Unicorn, Dinosaur & Fox
Batch Codes: WF10V
Product Name: SUPER QUENCH
Boots code: 8523630
Variants: Unicorn & Shark
Batch Codes: WG17V
Nuby have identified that there is a small chance that the silicone straw and spout in the lid of the cup may be damaged. If the straw or spout is damaged, then the mouth part of the spout could become detached when a pulling force is applied. This part may be a potential choking hazard. We have therefore decided to recall the affected batches. The batch code can be found on the packaging at the top right of the barcode.
Customers who have purchased these items displaying the batch codes above, between 1st November 2021 and 14th January 2022. are asked to go to Nuby UK website https://nuby-uk.com/nuby-product-recall-i67 and follow recall prompts. All other batch codes are unaffected.
If you have any concerns or questions about this recall, you can contact the Nuby Helpline on 0800 334 5844 or enquiries@nuby-uk.com. Nuby UK sincerely apologise for the inconvenience this may cause.
NO OTHER NUBY CUPS OR BEAKERS ARE AFFECTED BY THIS RECALL.
Boots
Contact Lens Solutions (Various)
· 49-29-713 – Boots All In One Solution 240ml
· 49-29-691 – Boots All In One Solution 360ml
· 49-29-705 – Boots All In One Solution 2x360ml
· 19-46-242 – Boots Advanced Conditioning Solution 120ml
· 66-21-759 – Boots Advanced Cleaning Solution 1 month 30ml
· 61-09-241 – Boots Enhanced Contact Lens Solution 360ml
· 66-21-767 – Boots Advanced Cleaning & Conditioning Solutions 3 month
· 49-29-675 – Boots Contact Lens Solution 240ml
· 64-32-433 – Boots All in One Solution Travel Pack 60ml
Expiry Dates May 2021 – Feb 2024
Recall Number: 01006704
Date: June 2021
As a precautionary measure, our supplier has chosen to voluntarily recall batches of product because they cannot confirm their bottle supplier’s conformance to its sterilisation process compliance requirements. There is a low risk of infection with these products.
If you have purchased any of the above items and they carry an expiry date range between May 2021 – February 2024, we’re asking that you return it to your nearest Boots store for a full refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0800 915 0740.
Bausch + Lomb
Contact Lens Solutions (Various)
· 77-07-258 Biotrue Multi purpose solution 300 ml
· 81-17-691 - Biotrue Multi purpose solution 60 ml
· 22-38-608 - ReNu MPS multi-purpose solution sensitive eyes 240ml
· 81-17-705 - ReNu multi-purpose solution - Flight Pack 60ml
· 58-90-217 - Bausch & Lomb Boston Special Flight Pack
· 22-59-591 - Bausch & Lomb Boston Simplus 120ml
· 15-98-759 - Boston advance cleaner 30 ml
· 16-00-389 - Boston advance conditioning solution 120ml
· 22-65-508 - Boston advance cleaner conditioning solution multi pack
· 36-97-347 - Bausch & Lomb Sensitive Eyes saline plus 500ml
· 56-81-014 - Renu multi plus lens solution 240ml
· 18-81-485 - Biotrue Contact Lens Solution 300ml
· 59-66-604 - Biotrue flight pack 60ml 2s
Recall Number: 01006704
Date: June 2021
As a precautionary measure Bausch + Lomb has chosen to voluntarily recall batches of product because they cannot confirm their bottle supplier’s conformance to its sterilisation process compliance requirements. There is a low risk of infection with these products.
If you have purchased any of the above items and they carry an expiry date range of between May 2021 – February 2024, we’re asking that you return it to your nearest Boots store for a full refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call Bausch Lomb via email BLRecall@Sedgwick.com, phone: 0800 949 6309 for further information. For customers in ROI please call +44 20 8089 3775.
Aptamil
Multigrain & Fruit Bircher Muesli 10+ Months (275g)
Item code: 39-88-759
Best Before Date: 16.01.2022
Item code: 39-88-740
Best Before Date: 16.01.2021 - 28.12.2021
Best Before Date (BDD) can be found on the back of the pack below the barcode.
The product is being recalled as a precaution because some packs have been found to contain some pieces of apple stalk.
Apple is one of the ingredients in this product. We are sorry this has happened and would like to apologise for any inconvenience.
If you have bought these products, parents with any of these packs should not feed them to their baby and instead return them to or contact the shop where they bought them for a refund, with or without a receipt.
If you have questions, parents can contact Aptamil on 0800 996 1000 or at www.aptaclub.co.uk.contact-aptaclub.
SMA
Wysoy Infant Formula 800g
Batches to Recall
· 025157651Z - best before date 7th September 2022
· 025057652Z - best before date 6th September 2022
· 025057651Z - best before date 6th September 2022
· 024957651Z - best before date 5th September 2022
· 015757651Z - best before date 5th June 2022
· 000957651Z - best before date 8th January 2022
· 928957651Z - best before date 15th October 2021
· 923357661Z - best before date 20th August 2021
The safety and quality of our products are our top priorities and we never compromise on the health of our consumers. Nestlé UK and Ireland has decided, as a precautionary measure, to voluntarily recall all cans of SMA Wysoy with the above batch details as some cans have been found to contain pieces of blue plastic used to make the scoops.
Parents who feed their baby SMA Wysoy should look on the base of any cans at the best before dates or batch codes to see if they are from an affected batch.
If you have a can from one of the affected batches, please do not feed your baby with it.
Please contact the SMA Careline on 0800 0 818180 from the UK. They will arrange a full refund and be able to answer any questions you might have.
No other SMA Nutrition products are affected by this voluntary recall
The safety and quality of our products are non-negotiable priorities for our company. We sincerely apologise to our consumers for the distress and inconvenience caused by this voluntary recall.
Ecover Zero
Non-bio Laundry Liquid 1.5L
Product number: 84 36 118
Ecover is recalling bottles of Ecover Zero Non Bio Laundry Liquid 1.5 litres with two specific batch codes due to a safety concern.
This product was sold through UK retail outlets from November 2020.
The affected bottles contain potassium hydroxide at hazardous levels that can cause the bottle to leak.
Contact with the liquid could result in harm to skin and eyes, including causing skin burns or eye damage.
Stop using immediately. Do not open or use the product. Handle any leaking bottles with gloved hands.
Go to www.ecoverukrecall.com to check whether you have an affected bottle and to organise careful collection and a refund.
Or call 00800 0000 2655 (free for landlines, but mobile phone rates may apply). Please do not attempt to contact Ecover via the telephone number found on the product bottle. We are experiencing technical difficulties with that number.
Ecover is taking urgent action to resolve this issue for our consumers and customers. Ecover apologises for any inconvenience it may cause.
Boots
Multivitamins 180 Tablets
Item code: 80 57 311
Batch numbers 1805 & 1806
Best Before date: 11/2022
On sale between 12th – 19th January 2021
We have identified a labelling error with this product and therefore a potential safety issue. The above listed batches contain Multivitamins and Iron tablets, labelled in error as Multivitamin, so the product is being recalled.
The safety and well-being of our customers is very important to us so if you have recently bought this product and it contains one of the above batch numbers we’re asking that you stop taking the tablets and return the product to your nearest Boots store for a full refund. The batch number and Best Before date can be found on the label of the product.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0800 915 0740.
Aptamil
Multigrain Banana & Berry Baby Cereal 200g
Item code: 87-93-727
Bar code: 5051594008342
Danone is recalling one batch of Aptamil Multigrain Banana and Berry cereal 7+ months (200g) with a best before date of 07.07.21. No other batches of this product or any other Aptamil products are affected.
We are recalling these products as a precaution because some have been found to contain small pieces of the blue plastic material used to make the packaging. We are therefore asking parents not to feed Aptamil Multigrain Banana and Berry cereal with this best before date to their babies.
The blue plastic is clearly visible in contrast to the cereal. If parents have fed their baby from one of the packs without noticing any pieces, it is very likely that the pack was not affected.
Nothing is more important to us than the quality of our products. We are sorry that this happened and would like to reassure you that this is an isolated incident linked to an equipment fault at our factory, which has now been resolved. Our factories maintain strict European and internationally-recognised standards, are regularly audited and meet all relevant legislation. We regret that this batch does not meet our usual standards and we have already taken action to reinforce our quality procedures.
This product is only sold within the UK and Republic of Ireland
What should you do?
If you have purchased Aptamil Multigrain Banana & Berry Baby Cereal with a best before date of 7th July 2021, please return it back to the store where they were purchased for a refund. Upon receipt of documentation of these returns, we will reimburse the cost of goods to you.
UK: If parents have questions, our Careline team is available 24.7 on 0800 996 1000 or via our website at https://www.aptaclub.co.uk.contact-aptaclub. You do not need your receipt.
ROI: If parents have questions, our Careline team is available on 1800 22 1234 or via our website www.aptaclub.ie
HiPP Organic
Combiotic First Infant Milk from Birth 6 x 90ml Starter Pack
Item code: 6968791
Best before dates: 9th January 2020, 11th March 2020, 5th April 2020.
Barcode: 4062300293717
What’s happened?
We have discovered due to a packaging error there is a small risk of some boxes not having the correct allergy information on the cardboard box, although the presence of fish oil is declared on the inner 90ml bottles. The product itself is perfectly safe and meets all nutritional and compositional requirements. As a precautionary measure, we are recalling Hipp Organic First infant milk starter pack 6x 90ml
What products are affected?
The recall only concerns Hipp Organic First infant milk starter pack 6x 90ml with a best before date of 9th Jan 2020, 11th March 2020 and 5th April 2020.
Babies who are allergic to fish are advised not to consume the product concerned.
No other Hipp products are affected.
This product is only sold within the UK and Republic of Ireland
What should you do?
If you have purchased Hipp Organic First infant milk starter pack with a best before date of 9th Jan 2020, 11th March 2020 or 5th April 2020, please return it back to your nearest Boots or Ocado retailer, or via the Hipp shop where you will be given a full refund. You do not need your receipt.
We are very sorry for any inconvenience caused and will ensure this doesn’t happen again. If you would like any further information please contact:
Hipp Organic Customer Services – 0845 050 1351 (UK) inforequest@hipp.co.uk (ROI)
Jack Wills
Mug & Socks Gift Set
Mens
Item code: 8085447
Ladies
Item code: 8085560
Affected Gift Sets Were Sold Between September 2018 and February 2019 and features the “Superior Quality” Jack Wills design print as per images.
We have been informed by Jack Wills of a potential safety issue with the ceramic mugs in these sets. In some instances, the base of the mug is cracking and separating when boiling water is applied, so, as a precautionary measure, these products are being recalled.
The safety and well-being of our customers is very important to us so we’re asking that you stop using the mug and return it to your nearest Boots store at your earliest convenience for a full refund.
If you’ve bought this product for someone else it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0800 915 0740.
Lynx
Black with Exclusive Floating / Shower Speaker Gift Set
Barcode: 8710522349168
A small number of Lynx Black with Exclusive Floating Shower / Speaker have a defect which means the cable may overheat when charging the speaker.
The safety of the people that buy and use our products is always a priority at Unilever, so as a precaution, we are recalling this product whilst we continue to conduct an on-going and thorough investigation with the supplier. In the meantime, please do not use either the charging cable or the speaker.
The toiletries contained within these gift packs are not affected and are safe to use.
If you have the item listed above, or if you require any further assistance or information, please contact our Consumer Careline. If you have given it as a gift, please make the recipient aware of the issue and ask them to contact the Consumer Careline. Your statutory rights are not affected.
CARELINE FREEPHONE NUMBER:
0800 146252 (UK & Northern Ireland) or 1800 946272 (ROI)
We would like to thank everyone in advance for their co-operation and understanding. We apologise for any inconvenience caused.
Durex
Real Feel & Latex Free Condoms
Recall Number 01006164
July 2018
1000438054 - Expiry date: January 2021
1000444370 - Expiry date: February 2021
1000474804 - Expiry date: February 2021
1000444367 - Expiry date: February 2021
1000433145 - Expiry date: January 2021
1000419930 - Expiry date: January 2021
1000444367 - Expiry date: February 2021
1000444367 - Expiry date: December 2020
1000416206 - Expiry date: January 2021
1000434066 - Expiry date: January 2021
The safety of our consumers always comes first, and this is reflected in our rigorous quality standards. We recently found that a limited number of the above condoms made earlier this year are not passing our stringent shelf-life durability tests.
Our tests have shown that some batches which are currently on the market in UK & Ireland do not pass the requirements for burst pressure towards the end of the shelf life for the product. The expiry date of the affected batches is between Dec. 2020 and Feb. 2021.
Only for the batches of condoms affected by this issue, there could be an increase in the number of condoms that burst during application or use. Always read the label which states “Should a condom leak or burst during use, seek doctor or pharmacist assistance as soon as possible, at least within 72 hrs."
There is no immediate safety concern for consumers and only a limited number of batches are affected.
In UK and Ireland, we are recalling non-latex Durex Real Feel & Durex Latex Free condoms with the batch numbers listed below.
Please return any affected product to the store where they were bought from for a full refund.
For further details please visit www.durex.co.uk or call the Durex Care Line on 03332005345.
Accu-Chek
Aviva & Performa Test Strips
Recall Number: 01006119
Recall Date: May 2018
ACCU-CHEK AVIVA Strips (50s) - 497392, 497391, 496915, 496809, 496802, 496807
ACCU-CHEK AVIVA Strips (10s) - 497344, 497392
ACCU-CHEK PERFORMA Strips (10s) - 476597, 476646
ACCU-CHEK PERFORMA Nano Meter Kit - 10153116, 10153114, 10153115, 10153112, 10153111
Roche the manufacturer of these products has issued a safety recall after finding that some of the strips were giving errors or biased results.
The affected LOT numbers are listed above. If you have any of the affected strips please stop using them immediately and return them to your local Boots store for a replacement or refund, if appropriate.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please either speak to the pharmacist at your local Boots store, or call Accu-Chek Customer Careline on 0800 701000, or visit the www.accu-chek.co.uk website.
Boots
Baby Airflow Soother, 0-6 months & 6+ months
Recall Number: 01005978
Recall notice issued: October 2017
Item codes:
0-6 months: 62-69-044
6+ months: 62-69-052
As part of our on-going quality monitoring programme we’ve identified a potential safety issue with the above products. The comfort and wellbeing of our customers is very important to us so we’re asking you to stop using the soothers immediately.
If you’ve bought this product for someone else, please let them know about this as soon as possible. No other soothers in this line are affected.
Please return it to your nearest Boots store where you’ll receive an exchange, alternative product or a refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. Minicom users can call 0800 915 0740
Little Live Pets
Little Live Pet Lil Frog & Lil Frog Lily Pad
At Character Options Ltd, the safety of consumers is always top priority.
After being informed by the manufacturer Moose Toys of Australia, and purely as a precautionary measure, Character Options Ltd, has decided to voluntarily recall the Little Live Pet Lil Frog (SKU: 28217) and Lil Frog Lily Pad (SKU: 28218) products. This is due to a design defect which could cause a potential safety issue if the batteries are removed.
This voluntary recall is only limited to these two Frog products and does not impact any other items in the Little Live Pets range.
Consumers who have either of these products are asked to stop using them and arrange a return to Character Options. Although there is minimal risk of injury, they are asked not to open the Frog's battery compartment or remove the batteries. Please note that Boots only sold the Lil Frog Lily Pad product.
Moose, the makers of the product, and Character Options the distributors have made the determination, out of an abundance of caution, to issue the voluntary recall.
Please call the recall helpline: 0161 633 9808 (UK); +44 161 633 9808 (ROI). Lines open between 8.30am and 5pm, Monday to Friday or visit www.recall.moosetoys.com for information regarding the return or disposal of the product. A process has been established to offer all consumers a free replacement product
Liz Earle
Superskin Concentrate for Night 2ml
Liz Earle Beauty Co. are disappointed to let you know about a safety issue they have discovered with SuperskinTM Concentrate for Night 2ml, an item included in Liz Earle The Botanist’s Cabinet (67-36-165).
They recently became aware that small traces of glass have been found in one batch of this product (batch number 6T). As a precautionary measure, they are recalling all products with batch numbers 6T, 6F, 6P and ask you to stop using it and dispose of it. Please visit your nearest Liz Earle counter to obtain a replacement, an alternative product, or a refund.
The batch code can be found on the cap of the vial and on the outer sleeve.
Liz Earle Beauty Co. are committed to providing you with the highest quality and service always. No other products in The Botanist’s Cabinet or any other Liz Earle Beauty Co. products have been affected.
If you do have any concerns or need any further advice, then please speak to an advisor at your nearest Liz Earle Counter or contact the Liz Earle Beauty Co. Customer Centre on:
By email: naturallyactive@lizearle.com
By phone:
UK: 0800 413 318
ROI: 1800 937 540
Liz Earle Beauty Co. offer their sincere apologies for any inconvenience that may be caused. If you’ve bought this for someone else, please let them know about this as soon as possible.
Boots
Selected cough medicines
Recall date: November 2013
23-36-154 Boots Pharmaceuticals Dry Cough Oral Solution 150ml
48-96-149 Boots Pharmaceuticals Mucus Cough Oral Solution 150ml
77-86-476 Boots Pharmaceuticals Paracetamol 6Y+200ml
29-98-009 Boots Pharmaceuticals Ibuprofen Oral Suspension Strawberry Flavour 3m+100ml
We've discovered a potential manufacturing fault with the tamper seal on some Boots Pharmaceuticals liquid medicines which might result in small pieces of plastic being found in the medicine.
Please note this potential issue only affect products bought from September 2013 to December 2013. The health and safety of our customers and patients is always our highest priority so we have taken the decision to ask customers to return these products to our stores for a refund or replacement with a similar item. If you've bought any of the products for someone else, please let them know about this as soon as possible.
We would like to inform our customers that from late December 2013 the products above will be back in our stores. All new stock with be clear stickered at the top and bottom of the packaging.
If you do have any concerns or need further advice then please speak to the pharmacist at your local Boots store or contact Boots Customer Services.
Boots
Selected baby & child medicines
Recall date: November 2013
21-39-839 - 3 Month+ 120mg/5ml Suspension Strawberry Flavour 100ml
21-39-901 - Paracetamol 6 Years+ 250mg/5ml Suspension 100ml
77-38-382 - Paracetamol 3 Month+ 120mg/5ml Suspension Strawberry Flavour 200ml
23-16-021 - Cough Syrup 3 Months+ 100ml
23-18-415 - Gripe Mixture 1 Month+ 150ml
We've discovered a potential manufacturing fault with the tamper seal on some Boots Pharmaceuticals liquid medicines which might result in small pieces of plastic being found in the medicine.
Please note this potential issue only affects products bought before 25th November 2013. The health and safety of our customers and patients is always our highest priority so we have taken the decision to ask customers to return these products to our stores for a refund or replacement with a similar item. If you've bought any of the products for someone else, please let them know about this as soon as possible.
Following investigation and action taken, we would like to inform our customers that from late December 2013 the products detailed above are available again in our stores. All new stock has a clear plastic tamper evident sticker applied to the top and bottom of the box to show that this item has been 100% quality inspected.
We're sorry for any inconvenience this has caused to our customers. If you do have any concerns or need further advice then please speak to the pharmacy team at your local Boots store or contact Boots Customer Services.
Robinsons
Fruit Shoot & Fruit Shoot Hydro
Recall date: July 2012
Britvic have informed us that they are conducting a Nation-wide recall on their Robinsons Fruit Shoot and Fruit Shoot Hydro.
They've decided to recall this product as a precautionary measure as it's come to their attention that a very small number of packs, with the new design cap, may be subject to a packaging safety issue. There's no safety risk from the drink itself, so if this product has already been consumed there's really no cause for concern.
If you've bought this product for someone else, please let them know about this as soon as possible.
This is a precautionary measure. For further information please call the Britvic Consumer care line on 0800 032176.
Fruit Shoot My-5 is NOT being recalled. No other Robinsons products are affected.
We're sorry for any inconvenience this may cause you.
Britax
Baby-safe Infant Carriers
Recall date: April 2012
Certain BABY-SAFE infant carriers that were sold in Europe between 1 February and 31 March 2012 are affected. If you purchased your product prior to 1 February or after 31 March 2012, your BABY-SAFE is not affected. Only a small number of potentially affected products are in use with consumers.
Please note, the recall only relates to the BABY-SAFE but NOT to the BABY-SAFE plus II or the BABY-SAFE plus SHR II.
Due to a potential quality issue with a component, the handle of certain BRITAX BABY-SAFE infant carriers can be damaged or, in adverse circumstances, detach, if sudden force is applied to the handle. This may result in the infant carrier to swing, to separate, to fall to the ground or to arrive in other unsafe situations when carrying the product. This can pose a risk of injury to the occupying child especially if it is - against the user instruction - not harnessed. The defect may not be recognised by the consumers instantly.
We are asking consumers that have purchased one of the potentially affected products to stop using it with immediate effect.
We ask you to stop using your BABY-SAFE with immediate effect and visit the Britax website www.baby-safe-recall.eu to check whether your product is affected or not. If you are unable to visit their website please contact their consumer service team +44 1264 386034 or baby-safe.uk@britax.com.
Please have your product item number and the corresponding serial number ready.
The stickers with the item number and the serial number are located on the left side of the infant carrier (in direction of the occupying child) behind the handle hinge.
The item number is located above the barcode on the white sticker. The serial number is eight characters long and is located underneath the barcode on the orange ECE label.
Boots
PVC Hot Water Bottle
As a responsible retailer we routinely test our products to ensure they meet the high standard of quality and safety that our customers expect and deserve. As part of this we've discovered, in a very small number of cases, a potential issue with the Boots PVC Hot Water Bottle where the insides of the bottle are sticking together.
Please don't be alarmed as this is easily solved by slowly filling the hot water bottle with warm water in the first instance, to make sure the two sides come apart. You'll only need to do this on the first use as this will solve the problem. And don't forget, in the interests of safety, hot water bottles should never be filled with boiling water.
We appreciate that this isn't ideal which is why, if you remain unhappy with the performance of this hot water bottle, you can take it back to any Boots store for an exchange or refund. If you've bought this product for someone else would you please let them know about this as soon as possible.
Boots apologise for any inconvenience. If you need further advice regarding the product please contact Boots Customer Services.
Selected Dentyl pH products
Recall number: 0100310
Dentyl pH Visibly Active Clove Mouthwash
Dentyl pH Exhilaration Icy Fresh Mint Mouthwash
Dentyl Ice Fresh Cherry Exhilirating Mouthwash
Dentyl pH Visibly Active Smooth Mint
Dentyl have informed us that, as part of their Quality Control programme, they've found a potential microbiological problem. As a precaution, they're recalling this from all customers.
We believe that this recall poses a very small health risk however, because the safety and wellbeing of our customers is very important to us, we're asking that you return this product to us. Please do not continue to use this mouthwash. This recall only relates to the listed mouthwashes and no other Dentyl product is affected.
Please return this product to your nearest Boots store, where we'll offer you an alternative product or a full refund. If you've bought this product for someone else would you please let them know about this as soon as possible.
Should you have any questions, please speak to someone at your local Boots store or call the Dentyl Careline free on0800 9171187
Boots and Dentyl are sorry for any inconvenience this may cause you.
Boots
Mini Dehumidifier
Item code: 47-15-187
We've discovered that, due to a manufacturing defect, a small number of these products may not have adequate ventilation. This could lead to the unit overheating.
Because our customers' safety is important to us we've stopped selling the dehumidifier and we're asking customers to return them to us. Please don't continue to use it and return it to your nearest Boots shop for a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Should you have any queries, please speak to someone at your local Boots shop or contact Boots Customer Services. We're very sorry for any inconvenience this may cause you.
Braun
Activator Model 8595
Braun has told us that, due to an error, a small number of 8595 shaver boxes actually contained a Braun Activator 8585 shaver. In these cases, the boxes showed a picture of the 8595 shaver, which has an LCD display panel on the front. The 8585 model inside didn't match the picture, it has two charging indicator lights instead of the LCD panel.
If you bought one of these wrongly packaged shavers you won't have been overcharged - the affected boxes will have gone through our tills as the 8585 model, which is sold at £149.99.
However, we recognise that you may have intended to buy the Braun Activator 8595 shaver with the LCD panel. If you have one of the wrongly packaged shavers we'll be happy to exchange it for the correct 8595 model at no extra cost to you.
Please return the shaver you bought, along with any remaining packaging and your receipt, to your nearest Boots store where we will exchange it for you.
If you have any questions you can call Braun on: 0800 783 7010.
We apologise for any inconvenience caused, and Braun has asked us to pass on their sincere apologies also for this error.
Boots
George Rattleneck Rattling Teether
Item code: 21-68-235
Recall number: 20030134
Recall date: October 2003
We have discovered a potential safety problem with the above rattle. In some cases the red fabric on the neck can be pulled back, exposing a sharp piece of plastic.
We have therefore stopped selling this product and are asking customers not to use it. If you have one, please return it to your nearest Boots store for a full refund.
If you know someone else who has one would you please ask them to return it.
If you have any questions, please ask a member of the Boots store team, or contact Boots Customer Services. We apologise for any inconvenience caused.
Royal Jelly
Hurricane Vase Gift Set
Item code: 34 77 274
The decorative hurricane vase has been handcrafted for use with a burning candle. It is therefore very delicate and not suitable for containing water.
As the vase is fragile, please remove the contents with care and do not lift it by the rim alone.
If you have purchased this product for someone else, please inform them of this recall.
If you have any queries, please contact a member of your local Boots store team or contact Boots Customer Services. We are very sorry for any inconvenience this may cause you.
Cow & Gate
Cheese & Tomato Bake
Cow & Gate is recalling one batch of this product, with the best before date shown above.
Following a small number of complaints about the presence of foreign matter, Cow & Gate has decided to withdraw the product as a precaution, because it doesn't meet their quality standards.
Safety tests have determined that the product will not cause any ill effects if eaten, and Cow & Gate has confirmed that no other products are affected.
If you have any packs of the affected product, please dispose of the contents. Cow & Gate will reimburse you for the full value of the product, plus postage, if you send the box, with details of your name and address, to:
Consumer Assurance
Cow & Gate
Newmarket Avenue
White Horse Business Park
TROWBRIDGE
Wiltshire BA14 0XQ
If this isn't convenient for you, please return the box to your nearest Boots store for a full refund.
Cow & Gate would like to apologise for the inconvenience caused.
If you have any questions please contact Cow & Gate on 08000 830 252
Boots
Selected Spring Water
41 98 867 Boots Cardio Spring Water 500ml
41 98 832 Boots Detox Spring Water 500ml
49 98 859 Boots Mineral Spring Water 500ml
41 98 891 Boots Osteo Spring Water 500ml
We have discovered a potential quality problem with the above products. We are therefore asking customers to return any unopened bottles to us. If you have one, please take it to your nearest Boots store for a full refund. If you know someone else who has one, please urge them to return it to us.
Although we believe the risk is small, there is a slight chance that some customers may suffer an upset stomach after drinking the water. If you have drunk the water and haven't had an upset stomach, you do not need to take any further action. If, having drunk the water you have any concerns, please speak to your doctor.
If you have any questions, please ask a member of the Boots store team, or contact Boots Customer Services. We apologise for any inconvenience caused.
Boots
Advanced 3 in 1 Steriliser
Item code: 22-42-990
We have discovered a potential safety problem with this product. Water could leak into the base, causing it to spark or smoke.
Our customers' safety is very important to us, so we're asking customers to return this product.
Please switch the steriliser off at the mains and remove the plug from the wall socket. If you take the steriliser to your nearest Boots store, we'll give you a refund.
If you have bought this product for someone else, can you please let them know about this as soon as possible.
If you have any questions, please ask a member of the Boots store team, or contact Boots Customer Services. We're very sorry for any inconvenience this may cause you.
Floater Bowl Gift Set
There is a potential safety problem with the glass vase in the Floater Bowl Gift Set which you have purchased from us. The set consists of a 25cm high glass vase with pebbles and a square candle. In some cases the glass is of variable thickness, which could pose a hazard when handled.
Because our customers' safety is extremely important to us, we are asking everyone who has one of these products to stop using it and dispose of it safely. Please handle the glass vase with care, only pick it up by the base. You can dispose of the vase through a glass disposal facility such as a bottle recycling bank.
If you have purchased this product for someone else, please let them know about this as soon as possible.
Please take this letter to your nearest Boots store where a member of our store team will be pleased to give you a refund.
If you have any queries, please contact a member of your local Boots store team or contact Boots Customer Services.
We are very sorry for any inconvenience this may cause you, and hope that by taking this action we are demonstrating our commitment to acting in the interests of our customers' safety.
Umberto Giannini
Colours Streaks Chestnut & Blonde Kit
Bought before Saturday 13 April 2002
5 000167 037685 Umberto Giannini Colours Streaks Chestnut & Blonde Kit
We have discovered a potential safety problem with the above Umberto Giannini Hair Colours. In some kits the Developer Lotion tube may leak. No other Umberto Giannini products are affected.
Because our customers' safety is extremely important to us, we have removed these products from sale, and are asking customers to return any unused kits to us.
If you have one of the kits, please return it to your nearest Boots store, where we will give you a full refund.
If you have to handle the tube of Developer Lotion, use plastic gloves. If you get any of the lotion on your skin, wash it off immediately with warm soapy water.
Please firmly press down the tin lid before bringing it back.
If you have any questions, please ask a member of the Boots store team or contact Boots Customer Services. We apologise for any inconvenience this may cause you.
Various hot water bottles
20-63-913 Snowflake Hot Water Bottle
20-64-812 Fur Hot Water Bottle
We have discovered a potential safety problem with these hot water bottles. It is possible that the walls of some of the bottles could be stuck together. This means that hot water could overflow when you are filling the hot water bottle.
If you have one please stop using it immediately and return it to your nearest Boots store where we will be happy to replace the bottle.
If you know someone else who has one of the above hot water bottles, please urge them to return it to us.
If you have any questions, please ask a member of the Boots store team. If you can't get to a Boots store, please contact Boots Customer Services.
Various fly and moth killers
15-00-333 Boots slow release fly killer
26-99-443 Vapona small space fly killer
26-99-435 Vapona 6.5 fly strip
26-99-451 Vapona strip moth killer
There is an ingredient in these products which was approved for use when they were made. However, the ingredient is no longer permitted in fly and moth killers.
Because our customers' safety is extremely important to us, we have removed these products from sale and are recalling them.
If you still have one of the above products, please dispose of it as soon as possible.
If you have any questions, please ask a member of the Boots store team, or contact Boots Customer Services. We apologise for any inconvenience caused.
Boots
International Baby Foods
Item code: 18-30-422, 17-59-965, 18-70-009
Tomato & Chicken Neapolitan 200g (18-30-422)
Creamy Vegetable & Chicken Korma 200g (17-59-965)
Teriyaki Chicken 250g (18-70-009)
We have discovered a potential safety problem with some of these baby foods. There is a possibility that the chicken used in some of the varieties listed above could contain bones. This could represent a choking hazard to babies. No other baby foods sold by us are affected.
If you still have any of the products listed above, please would you return them to us for a full refund.
If you bought these products for someone else, please would you let them know about this as soon as possible.
If you have any questions, please contact Boots Customer Services. We apologise for any inconvenience caused.
Boots
Apple & Blackcurrant Baby Juice
Item code: 16 87 573
We have discovered a potential problem with Boots Apple & Blackcurrant Baby Juice. There is a possibility that the juice may contain traces of yeast that could cause an upset tummy. No other baby drinks sold by us are affected.
As a precaution, we are removing this product from sale and also asking customers to return it to us. If you still have any of the juice, would you please return it to your nearest Boots store for a full refund. However, if you bought the product for someone else, would you please let them know about this as soon as possible.
If you have any queries, please contact a member of your local Boots store team or call Boots Customer Service. You can also e-mail us at btc.cshelpdesk@boots.co.uk.
I am sorry for any inconvenience this may cause you, and hope that by taking this action we are demonstrating our commitment to providing only the highest quality products for our customers.
Boots
Albert The Shape Sorter Alligator
Item code: 40 04 531
We have discovered a potential safety problem with Boots Albert The Shape Sorter Alligator. It is possible that in some cases, the shapes could come apart, allowing the small balls inside them to come out. This could present a choking hazard to young children.
Please return the Shape Sorter to your nearest Boots store for a full refund.
If you know someone else who has an Albert The Shape Sorter Alligator, please urge them to return it to us as soon as possible.
If you have any questions, please ask a member of the Boots store team, or contact: Boots Customer Service
Cow & Gate
Cheesy Broccoli Bake 10+ months
Cow & Gate Cheesy Broccoli Bake (10+ months) 250g jars
Batch code: 28122020
Best before date: 28/12/2020
The batch code and best before date can be found on the lid of the jar.
We are recalling one batch of Cheesy Broccoli Bake (10+ months) 250g jars because small pieces of a thin blue rubber glove have been found in some jars in this batch. No other batches of this product or any other Cow & Gate products are affected.
What you should do if you have bought this product
We are sorry that these jars do not meet our usual high quality standards and for any inconvenience this recall may cause. These jars do not pose a healthrisk, but we are recalling them as they do not meet our usual high quality standards. Check if your jar has the best before date of 28/12/2020. If so please do not feed it to your baby. Instead, return the product to the store, with or without a receipt, for a full refund
If you have any questions
If you would like to speak to us about this, our Careline is available 24/7 on 0800 977 4000 or via live chat at www.cgbabyclub.co.uk/contact-us
HiPP
Combiotic Anti-Reflux milk powder 800g
Item Code: 6997600
The below batch code and best before date is affected:
Pack size: 800g
Batch code: 1554856, produced between 14.49 and 15.46
Best before date: 8th October 2021
The batch code, best before date and production time can be found on the bottom of the box.
What you should do
If you have bought HiPP Combiotic Anti-Reflux as detailed above, do not feed it to your baby.
Instead:
• Check if you have bought the affected batch code / best before date of the milk
• You can do this by taking a picture of this notice or writing down the batch code / best before date for reference at home.
• Return the product to the store for a full refund (with or without a receipt).
Want more information?
For more information contact us on 0800 298 4477.
Boots
Derma Care Hydrocortisone 1% Ointment 15g
Item code: 45-89-327
Batch with code: 1DD
Bar Code: 5000167082401
Testing of retained samples have shown that the above product was found to contain Pseudomonas aeruginosa, which is a bacteria. On-going investigations on marketed samples are underway. However, Boots take matters of this nature extremely seriously and have decided to recall the affected batch.
The affected batch is 1DD (expiry date 08/2023) which has been sold between 20th August 2020 and 23rd September 2020. The batch number and expiry date can be found on the box and on the crimp of the tube.
If you have tube(s) from batch 1DD, we ask that you stop using it and return the product to any Boots Store where you’ll receive a refund (or alternative product if appropriate). Both opened and unopened tube(s) from batch 1DD should be returned, you don’t need your receipt.
If you know someone who has used Boots Derma Care Hydrocortisone Ointment 1% in August or September, please make them aware of this notice.
If anyone who has used this batch of ointment has any medical concerns or needs further advice, please consult your doctor. The doctor can find full details of the recall on the MHRA website.
If you have any queries, please contact us on 0345 0708090.
