Boots Pneumonia Vaccination Service – Frequently Asked Questions (FAQs)

General Pneumonia FAQs

How many doses of Prevenar 13® do I need?

One vaccination is needed for long-term protection against 13 of the most common strains of pneumococcal pneumonia.

How is the vaccination given?

The vaccine is administered by injection into the deltoid muscle of the upper arm.

Can I get a pneumonia vaccination from my GP?

Some people may be eligible to get a pneumonia vaccination free of charge from their GP. A type of vaccine known as the pneumococcal polysaccharide vaccine (PPV23, Pneumovax) is available on the NHS for adults aged 65 and over. It is also available on the NHS for children and adults aged 2 to 64 who have certain medical conditions (such as diabetes, HIV or a serious heart or kidney condition), as they are at higher risk of developing pneumonia. People who are severely immunocompromised (including those with leukaemia, multiple myeloma, genetic disorders affecting the immune system, or those who have had a bone marrow transplant) should usually have both Prevenar 13® and PPV23 on the NHS.

Can I have Prevenar 13® if I have already had a different pneumonia vaccine?

Yes, you can. A minimum gap between the different vaccines will need to be taken into account and we’ll check this during your consultation.

Will the vaccine protect me against COVID-19?

No, Prevenar 13® will not protect against the virus that causes COVID-19.

Can I have Prevenar 13® at the same time as other vaccinations?

Prevenar 13® can be given at the same time as most other vaccinations, such as the flu jab, but it’s advisable to leave a gap of at least 7 days either side of a COVID-19 vaccination.  

Is Prevenar 13® a live vaccine?

No, Prevenar 13® is an inactivated vaccine.

Does the vaccine contain penicillin?

No, Prevenar 13® doesn’t contain penicillin or any other antibiotics.

Does the vaccine contain egg?

No, there are no egg products in Prevenar 13®.

Can I have the vaccine if I take medicines for other conditions?

As part of the consultation, we’ll ask some questions about your medical history so that we can check that the vaccine is suitable for you.

What steps has Boots taken to ensure pneumonia vaccinations are COVID-secure?

Our pharmacies have adopted considerable measures to keep our customers and staff safe. We deep-clean our consultation rooms regularly and sanitise them between each patient. You can find out more here.

Additional FAQs if you have booked and paid online

I’ve booked and paid online, how do I change my appointment?

You can change your appointment by going to My Orders in your account here.

How do I cancel?

You can cancel your appointment and leave it open to be rearranged at a future date, by going to My Orders in your account here. Please note that this will not cancel your order. If you want to cancel your order completely, you can also do this in My Orders. Cancelling your order will also cancel your appointment.

I’ve paid online, can I get a refund?

Yes, should you change your mind about the service, then you can cancel your order before your appointment has taken place. This will refund the payment to your original payment method. Please allow up to 14 days for the refund to appear on your account.

What is the Independent Medical Agency?

The Independent Medical Agency (IMA) manages the prescribing of medicines via Boots Online Clinics and Boots Online Consultation Services (Vaccinations). The IMA is registered with the Care Quality Commission (CQC) in England and with the Regulation and Quality Improvement Authority (RQIA) in Northern Ireland. You can find out more about the team here.

How can I contact the clinician that’s prescribed for me?

To get in touch with your prescribing clinician at the Independent Medical Agency (IMA), you can use any of the following methods:

     By telephoning Boots Customer Care on 0345 0708090*

●     By writing to: Boots IMA, D90E F08, 1 Thane Road, Nottingham, NG90 1BS

●     By e-mail to:

You can also speak to a pharmacist in store who may be able to help with your query.

*Local call rate; calls are recorded or monitored for training purposes; click here for opening hours