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Your prescriptions in trusted hands

Fast, safe and convenient access to NHS repeat prescriptions from Boots. It’s easy.

Providing NHS services

How does it work?

Connect to your GP

Pick the medicines you need from the list your GP has approved for you, or search for the medicine yourself by clicking "Get started."

How do I connect to my GP?

What is GP Online Services?

GP Online Services is a free service provided by GP surgeries in England, allowing you to connect to your GP record through your Boots account. This means you'll be able to access your list of repeat medicines, approved by your GP. Just select the items you need to order and we’ll manage the rest!

How do I connect to GP Online services?

You can get started in three simple steps:

Pop into your surgery and ask to be set up for GP Online Services. You'll be asked for some ID and to complete a short registration form.
The surgery will give you a letter with your login details, including your unique linkage key or passphrase
After clicking Get Started, add these details to your Boots account when prompted.

Want to order without connecting to your GP?

No problem! You can still use the Boots Online Repeat Prescription service to order your medicine.

Order for yourself or someone else

You can order for yourself and for any friends or family that you are caring for.

What information is needed?

How do I pay for my prescription?

If you are entitled to free prescriptions, you won't have to pay.

For home delivery to Wales and Scotland you may be subject to the England prescription levy charge. You can still collect from local stores for free.

Do you normally pay?

If you collect your online order from a Boots pharmacy, we'll take payment when you collect your medicines.

If you choose to have your online order delivered, we'll take your payment details when you place the order. However, we won't charge you until your order is out for delivery.

We take care of it

We take care of requesting your medicines from your GP and we make sure you get what you’ve been prescribed.

Who takes care of it?

In store collections are looked after by the expert pharmacy team in store.

Delivery orders are looked after by our expert team at the Boots Online Prescription Service: 30-36 Gallowtree Gate, Leicester LE1 1DD. To check who the responsible pharmacist was at the time your medicine was supplied, you can contact the Boots Pharmacy, Leicester, by phone on 0345 121 9040 between 11am and 4pm.

Prescriptions may also be dispensed at our centralised Dispensing Support Pharmacy, c/o AHDL Preston SC, Dodd Way Walton Summit, PRESTON, PR5 8AW.

What if I've ordered the wrong thing?

Collection or delivery

You can check the progress of your order at any time. We'll send you an email reminder when your prescription is ready for collection or out for delivery.

Tell me more about delivery

How much does delivery cost?

There is no delivery charge for NHS repeat prescriptions ordered online.

How long will it take to get my order?

With GP Online Services:

Collection: four days after order is placed
Delivery: five days after order is placed

Without* GP Online Services:

Collection: seven days after order is placed
Delivery: ten days after order is placed

* Orders made without GP Online Serivces require extra steps with your GP

What happens if I am not home when my delivery arrives?

If you're not sure whether or not you will be home, you can order to collect from one of our many Boots stores across the UK.

We can deliver your medicine through your letterbox. If it is not suitable or doesn't fit, we will contact you to discuss an alternative.

If you choose signed for delivery and you're not home when the delivery is made, a card with details of where to collect your package will be put through your door. Don't worry, the package will be kept secure with Royal Mail for 21 days. We won't leave it in a "safe place" or with your neighbour.

If a signature is required it will need to be someone aged 18 or over.

Our expert pharmacists are here to help

Pharmacists at your local Boots are always available to answer your questions and help with minor medical issues.