How can Boots help with my prescription?

We can help you manage your prescriptions in these times of need, so you can keep on top of your medication

Due to the current health pandemic and government restrictions, it can become difficult to manage your prescriptions and get hold of your medicines. We’ve put together some advice to help you manage your prescriptions and get your medication on time.


Can I still pick up a prescription in store?

Yes, you can still visit a pharmacy to get your prescription unless you or someone in your household/bubble have symptoms of COVID-19 (coronavirus). including a high temperature, a new continuous cough or loss or change in sense of taste or smell, please don’t come into store. Instead, stay at home and follow government guidance.

When you visit our stores, remember to practise social distancing rules and wear a face covering (unless exempt). Anti-bacterial hand gel is available for you to use in store. For your safety and the safety of our staff you may see tape on the floor to show you where you can stand. Check out our store locator for local pharmacy opening times.


Can I get my prescription online?

You can use our Free Online NHS Repeat Prescription Service* to order your repeat prescription medicines online or via the Boots app. Your medicines will be delivered to your home for free, via Royal Mail tracked delivery. It’s easy to sign up:

• Go to boots.com/NHS or download the Boots app. You can order for yourself or for someone else

• Tell us who your GP is and what medication you need

Please allow plenty of time to order your prescription and only order what you need. We’ll also email you to let you know when your order has been dispatched with Royal Mail tracking details or is ready to collect in store. Free home delivery is available in England only. In-store collection is available in England, Scotland, Wales and Northern Ireland.


Can friends & family help with my prescription?

You can ask a friend, neighbour or a family member to help manage your prescription and collect your medicines for you. They’ll need to be 18 or over and have your name, date of birth and address and, in some cases, their ID.

Your friends and family can also use Boots Free Online NHS Repeat Prescription Service*, to order your repeat NHS prescription on your behalf. Delivery for this service is free.


Can my local Boots store deliver my prescription?

If you can’t access your medicines or don’t have anyone who can support you, our stores are able to provide a delivery service for you. Contact your local Boots Pharmacy to discuss what delivery options are available to you.


How can I help my pharmacy team?

The COVID-19 pandemic is putting a big demand on pharmacy and healthcare services across the country. There are things you can do to help your pharmacy team:

• Only order the medicines you need, as stockpiling can mean others won’t have access to medicines they need

• Try not to contact your pharmacy team by phone unless it’s urgent

• Next time you are in store to collect your prescription, please chat to our pharmacy team about our Text Message Service

• If you have a repeat NHS prescription, please allow plenty of time to order your next one.

Please bear with us during these extraordinary times. Our pharmacy teams are working hard to provide your prescriptions, so at times you may need to wait a little longer than usual.

*Participating surgeries only. Prescription charges may still apply. Free home delivery available in England only. In-store collection available in England, Scotland, Wales and Northern Ireland.


Information correct at time of publication (16:13 09/02/2021)