Due to increased pressure on the UK delivery network, some orders are experiencing delays.
If you require your Boots Online Clinic order by a specific date, please opt for in-store collection if appropriate for you. Our call centers are currently very busy, so please be patient if you are trying to contact us.
Our online clinic may be able to help those aged between 16 and 65 who have mild or moderate acne.
Step oneStart online consultation
Complete a quick questionnaire which will be reviewed by a clinician***
This questionnaire usually takes around 3 minutes
Step twoSelect your treatment
If the service is right for you, select one of the treatment options available
Step threePay for your treatment
Have it delivered to your home or collect from store
Delivered within two working days for free or next day for £4.75**
*Subject to stock availability and clinician approval
**Subject to pharmacist, stock availability and pharmacy opening hours
***Clinician review usually takes up to 24 hours. A clinician may need to speak to you about your consultation
Acne is a common skin condition that affects most people at some point in their lives. It can develop on the face, back or chest and causes different types of spots, oily skin and sometimes skin that’s painful to touch. Although acne is very common in teenagers and younger adults, it can develop at any age. Symptoms often improve as people get older but can continue on in adult life.
Our online clinic offers a simple way to access prescription-only medicines to help treat acne. The clinic may be able to help people aged between 16 and 65 who have mild or moderate acne*. If you fall outside of this age group or you have severe acne, please see your doctor.
Generally, acne can be described as mild, mild to moderate, moderate or severe. If you’re unsure which type of acne you have, pop into your nearest Boots pharmacy and chat to one of our pharmacists.
Smaller areas of whiteheads, blackheads and a few pustules (small spots or pimples containing white or yellow pus)
Larger areas of whiteheads, blackheads, pustules and papules (inflamed, red spots that can be painful)
Large areas of whiteheads, blackheads, plus many pustules and papules
Lots of large papules, pustules, nodules (growths underneath the skin) and cysts which are painful to touch. Severe acne can lead to scarring
Order & Collect - free Collect from one of over 2,300 stores nationwide within two working days.
Next day delivery - £4.75 Order before 3pm Monday to Friday and receive your treatment the next day. Geographical exclusions apply.
Standard delivery - free Usually delivered within two working days to an address of your choice within the UK.
All the information on this page before starting the online consultation
The patient information leaflet for the medicine you'd like to try, so you're familiar with the medicine and its side effects
Your GP’s details, if we prescribe for you we’ll let them know
Your payment details
If you have any more questions, please read our
online clinics FAQs.
We asked our patients what they thought about our online consultation services. Find out what they had to say:
The Regulation and Quality Improvement Authority (RQIA) regulates Boots UK Limited to provide care for patients in Northern Ireland.
To enable us to give you the best and most appropriate care and advice, we collect your personal data such as name, address and date of birth, we also collect your more sensitive personal data regarding your health for the purposes of ensuring the service we provide is appropriate for you.
We may also process your personal data for carefully considered and specific purposes which are in our interest and enable us to enhance the services we provide, but which we believe also benefit our customers. Your personal data will be stored for as long as necessary unless a longer retention period is required or permitted by law.
We may share your personal information across Boots services such as Boots Pharmacy and with other companies that provide services on our behalf but we assure you that Boots will never sell your personal data. We are committed to safeguarding your privacy and keeping your personal data safe and secure is our top priority.