Cystitis Test & Treat Service

An easy way for women to treat a urinary tract infection

Our service starts from £10 & could save you a trip to the GP

If you choose to purchase a test kit, you'll need to download the free Dip UTI app to use this service – this app works on most smartphones

What is the Cystitis Test & Treat Service?

Our Cystitis Test and Treat Service (available in stores across England, Scotland, Wales and Northern Ireland) can provide access to treatment for a urinary tract infection, without necessarily needing to see your GP. Cystitis can often clear up on its own without antibiotic treatment, usually within five days along with self-care methods. However, we know that even mild cystitis symptoms can cause discomfort but may not always require treatment. A urine test kit can help determine if you have cystitis and if treatment is needed. All you need to do is use the test kit at a time to suit you. Once you've done the test, bring your results into a store offering the service for a pharmacist to review. The pharmacist will discuss your test results and symptoms, and advise you on treatment*, if recommended.

Alternatively, if you've had unpleasant cystitis symptoms for a couple of days that are causing you discomfort, you can speak to one of our specially trained pharmacists offering the service and they can advise on treatment* options, without necessarily the need for a test.*

Who can use this service?

This service is for women, aged 16 to 64, who have symptoms of an uncomplicated lower UTI, such as burning pain when passing urine, cloudy urine, or needing to pass urine more often than usual.  

If you have severe symptoms, have signs of a kidney infection (such as back pain) or if you feel unwell (such as a high temperature or flu-like symptoms), we recommend you speak to your GP.

We also recommend you see your GP if your only symptom is visible blood in your urine, or if you've had two or more bouts of cystitis within the last six months, or three or more within the last 12 months.

This service is also not suitable if you're pregnant or have diabetes.

The test is available for those with one key diagnostic symptom to see if a UTI is likely and if treatment is needed.

How it works

Pop into a Boots pharmacy and speak to a pharmacist regarding your symptoms or buy the kit online or in store*.

Where is the Cystitis Test & Treat Service available? 

The service is currently available across England, Wales, Scotland and Northern Ireland. Find your nearest Boots pharmacy offering the service.*

If you buy the Dip UTI test kit online, make sure there's a store near you which offers the full service, so that you can have a consultation with a Boots pharmacist to discuss your test results and treatment options. Don't forget to take a look at our delivery timings too before you order, as in some cases (such as weekends and bank holidays), it may be quicker to pop into store and pick up a test kit.


The cost of the Dip UTI urine test kit is £10. The pharmacist consultation and supply of prescription-only medicine, if appropriate, costs £15.*

*Subject to availability, eligibility criteria and charges apply. There's no charge for the pharmacist consultation if prescription-only medicine isn't supplied.

What is cystitis?

Cystitis, a type of urinary tract infection (UTI), is an inflammation of the bladder which is usually caused by a bacterial infection. It’s an extremely common condition in women, and although it can be really uncomfortable, it’s usually easy to treat.

What are the symptoms of cystitis?

Symptoms include:

• Burning or stinging feeling when passing urine
• Needing to pass urine suddenly or more often than usual
• Urine that's cloudy
• Pain low down in your tummy

How can I relieve symptoms of cystitis?

There are lots of ways you can help to relieve the symptoms of a UTI, such as:

• Consider taking over-the-counter medicines, such as paracetamol or ibuprofen (if suitable) 
• Drink enough fluids to stop you feeling thirsty. Aim to drink six to eight glasses a day, including water, decaffeinated and sugar-free drinks
• Soothe your discomfort with a hot water bottle
• Avoid having sex until you're feeling better as it may make the condition worse
• Avoid alcohol, fruit juice and caffeine