Meet the prescribing team

Get to know the Independent Medical Agency (IMA) healthcare professionals providing you with the clinical care you need through our online clinics

Janet Jones

GPhC Registration Number 2030117

Janet is a Pharmacist Prescriber experienced in providing services to patients accessing treatments online. She has a special interest in Travel Health, having completed the Diploma in Travel Medicine from the Royal College of Physicians and Surgeons in Glasgow. She went on to gain membership of the Faculty of Travel Medicine and contributes to the education and training of pharmacists providing travel services.

Claire Nevinson

GPhC Registration Number 2040171

Claire graduated as a Pharmacist in 1992 from the University of Nottingham. She completed her MSc in Health Promotion and Health Education in 1996 and worked as a Community Pharmacist in Boots pharmacies before completing her Pharmacist Prescriber qualification at Keele University. Claire specialised in sexual health and has been providing services to patients through the Boots Online Clinics since 2011. 

Patricia Armstrong

GPhC Registration Number 2030882

Patricia is a Pharmacist Prescriber who has prescribed for patients who access Boots Online Clinics since 2010. She has completed the Diploma in Travel Health and went on to gain membership of the Faculty of Travel Medicine at Royal College of Physicians and Surgeons Glasgow. Patricia has a special interest in supporting travellers living with HIV and also pregnant travellers.

Mandeep Kaur

GPhC Registration Number 2068147

Mandeep graduated as a Pharmacist from Aston University in 2007 and has since completed her Clinical Diploma and is now a Pharmacist Prescriber for the Boots Online Clinics. She has worked as a Boots Pharmacist specialising in providing various pharmacy services including travel vaccinations and men’s health. Mandeep is also a Pharmacist in a Hospital Outpatients Pharmacy, which provides services to specialist clinics. 

Natalie Masters

GPhC Registration Number 2050178

Natalie graduated as a Pharmacist from The University of Nottingham in 1998. She has since completed her Clinical Diploma and is a Pharmacist Prescriber for the Boots Online Clinics. She has over 20 years of experience as a Boots Pharmacist, specialising in providing various services in pharmacies, including travel vaccinations, malaria prevention and men’s health. 

Paul McFadden

GPhC Registration Number 2056616

Paul graduated as a Pharmacist in 2002 and then as a Pharmacist Prescriber in 2013 from the University of Strathclyde. He has five years’ experience prescribing within the Community Addiction Recovery Service (CAReS) offering support to patients recovering from addiction. Paul brings the skills he learned from providing face-to-face consultations with patients to the Boots online clinics' prescribing team. 

Meera Mistry-Keshwala

GPhC Registration Number 2079084

Meera graduated from the University of Nottingham in 2011 and then progressed to obtain her Pharmacist Independent Prescriber qualification from De Montfort University. She has a personal interest in all things skin-related, and her specialism is in acne treatment and its management. She has worked in community pharmacy for a number of years and has had experience in providing legal and professional support to Boots store pharmacy teams. 

Edurne Garcia Cossio

GPhC Registration Number 2052790

Edurne qualified as a pharmacist in 2000 from the University of the Basque Country and joined Boots in 2001. During her time with the company she has worked in a variety of settings and roles, including the delivery of travel health, drug misuse and care home services. Edurne completed her Diploma in Community Pharmacy and her Pharmacist Prescriber qualification from Keele University.

What is the IMA?

Patient safety is important to Boots. We created the Independent Medical Agency (IMA) to manage prescribing medicine via our online clinics. 

The IMA pharmacists are all UK registered and licensed healthcare professionals – just like our in-store pharmacists. You can check their details and registration status through the General Pharmaceutical Council website

The IMA are responsible for the questions we ask you in any of the online clinic consultations. Any medicines ordered through one of our online clinics will be prescribed by an IMA pharmacist. 

The IMA is registered with the Care Quality Commission (CQC) in England and with the Regulation and Quality Improvement Authority (RQIA) in Northern Ireland to provide services via our online clinics. 

Learn more about why you can use our online clinics with confidence.


Which Boots pharmacy looks after my online clinic order?

If you choose to collect in store then it will be that store who will dispense your medicines.

If you choose to have your order posted to you then it will be looked after by the Boots Online Pharmacy, Parkway, Centrum 100, Burton on Trent, Staffordshire, DE14 2WA. To check who the Responsible Pharmacist was at the time your medicine was supplied, you can contact the Boots Online Pharmacy, Burton, by phone (11am-10pm).

Patient survey results

We surveyed our patients to find out what they thought about our online clinics. Here’s what they said:

Results of the latest England, Scotland, Wales and Northern Ireland patient survey.


Tell us what you think

We really value the feedback of the patients who use the Boots Online Clinics so that we can continue to improve the service that we offer. If you have used one of the Boots Online Clinics and wish to provide any, please email: ima@boots.co.uk