Freedom of Information (Scotland) Act: publication scheme for Boots UK Ltd

The publication scheme for Boots UK Limited describes the NHS services we provide, as required under section 23 of the Freedom of Information (Scotland) Act 2002.

This is a complete guide to the information made available to the public by Boots UK Limited about National Health Service (NHS) Pharmaceutical Services:

  • Since 1 January 2005, the Freedom of Information (Scotland) Act 2002 obliges pharmacies and opticians to respond to requests regarding information that it holds about NHS Pharmaceutical Services and NHS Opticians Services, which are recorded in any format and create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration, before deciding what information can be released
  • The Environmental Information (Scotland) Regulations 2004 enable similar access to environmental information as under the Freedom of Information (Scotland) Act 2002   

This Publication Scheme will be reviewed at regular intervals.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at a cost, the charges will be calculated as set out in Class 6 below.

How is the information made available?

The information within each Class can be downloaded, is available in hard copy format from individual pharmacies or can be ordered from:

Boots UK Limited
Central Customer Care Team
PO Box 5300
NG90 1AA

0345 070 8090

Your rights to information

  • In addition to accessing the information identified in this publication scheme, you are entitled to request information about our pharmacies under the Freedom of Information (Scotland) Act 2002
  • The Freedom of Information (Scotland) Act 2002 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made
  • Under Data Protection Legislation (such as the General Data Protection Regulation and the Data Protection Act 2018), you are also entitled to access your patient medication records or any other personal information held about you and you can contact the pharmacist in any Boots pharmacy to do this


If you have any comments about the operation of this publication scheme, or how we have dealt with your request for information from this scheme, please write to:

Boots UK Limited
Central Customer Care Team
PO Box 5300
NG90 1AA

0345 070 8090

If we are unable to resolve any complaint about our operation of the scheme, you can complain to the Scottish Information Commissioner, who oversees the Act and whose contact details are below. Since 1 January 2005, when the general right of access came into force, there has been a formal appeal mechanism in place when information is withheld.  Further details on this are available on the Commissioner’s website before this date.  

The contact details for the Information Commissioner are:
Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
Fife KY16 9DS
Tel: 01334 464610

Classes of information

All NHS information at Boots UK Limited is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the Freedom of Information (Scotland) Act 2002 and Data Protection Legislation (such as the General Data Protection Regulation and the Data Protection Act 2018). This applies to all Classes within this Publication Scheme. The information within this Scheme is grouped into the following broad Classes:  

1. Who we are

Boots UK Limited is a member of Walgreens Boots Alliance, an international pharmacy-led health and beauty group. We have brought together the very best of Alliance Pharmacy and Boots, creating a new Boots business. Our purpose is to help our customers look and feel better than they ever thought possible. We have around 2,600 stores nationwide from local community pharmacies to large destination health and beauty stores. Our company registration number is 928555. Further information is available on our website

The Superintendent Pharmacist for Boots UK Limited is Marc Donovan.

Details of the pharmacists employed in a specific pharmacy can be obtained by contacting that pharmacy directly. Alternatively, details of all pharmacists registered in the UK are available from the General Pharmaceutical Council.  

Contact number: 020 3365 3400. 

We may also employ locum pharmacists from time to time.

Pharmaceutical Services

NHS services are provided in the majority of our pharmacies, although a small number of Boots stores trade as pharmacies without NHS contracts.

Health Boards and other bodies have made arrangements with our pharmacies for the provision of pharmaceutical services under current legislation. Our pharmacies are contracted to provide a range of NHS services (a list of some of these services appears below in Class 2).

Local pharmaceutical services schemes 

Health Boards may contract locally for provision of pharmaceutical and other services. Some of our pharmacies are involved in these schemes.

A complete list of pharmacies undertaking to provide pharmaceutical services to the NHS in a particular area, can be obtained by contacting the local Health Board.

2. Our services

We provide a range of services under contract to NHS Health Boards and free of charge. Some examples are:

  • Dispensing of NHS prescriptions for drugs, medicines and Drug Tariff listed appliances
  • Syringe and needle exchange
  • Safe disposal of unwanted medicines
  • Public Health Service (PHS)
  • Chronic Medication Service (CMS)
  • Acute Medication Service (AMS)
  • Electronic minor ailment service (eMAS)
  • The supply of prescription-only medicines under written patient group directions
  • Community Pharmacy Urgent Supply (CPUS)
  • Stoma services

In addition, our pharmacies provide the following services for which there may not be any NHS remuneration:

  • Sale of over the counter medicines
  • Advice from the pharmacist
  • Prescription collection service
  • Dispensing of private and veterinary prescriptions

Some services are not available in all pharmacies. The services provided in individual pharmacies are listed in the practice leaflet, which is available for members of the public to collect in stores providing NHS services. The practice leaflet also gives details of the opening hours for the pharmacy.

The inclusion of pharmacies on the list of the local Health Board is subject to Terms of Service. The Terms of Service for pharmacists can be obtained from the local Health Board or can be found in the National Health Service (Pharmaceutical Services) (Scotland) Regulations on the Office of Public Sector Information website.

Protecting Your Privacy

If you bring a prescription to Boots, then we are required to record a basic amount of information about you on our computer systems. We are also able to supplement this with details of your medical conditions and/or specific medical needs. We can then use all this information to ensure you receive the correct advice from our staff.

We understand that your medical information is sensitive and personal and only you and authorised Boots colleagues will have access to it. We will only share this information with your permission or where we are legally obliged to do so. If you have a query about the information we hold on you, please ask the pharmacist.

3. Financial and funding information

Current NHS prescription charges are on display in our pharmacies. Further information on NHS prescription charges and who is exempt from charges can be found on the Scottish Government website

These charges are set annually by the Scottish Executive.

The prescription charge is paid directly to the NHS. It is not received by the pharmacist and does not form part of any remuneration to Boots for NHS pharmaceutical services. Each pharmacy receives reimbursement for the cost of drugs and a dispensing fee as detailed in the Drug Tariff (available from The Common Services Agency, Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB). The Drug Tariff quarterly and monthly updates of Part 7 (drug prices) are published by the Primary and Community Care Directorate, Scottish Government (St. Andrew's House, Regent Road, Edinburgh EH1 3DG) and are available at

Some information in this Class may not be released because it is confidential or commercial information or its release may be prejudicial to the conduct of our pharmacies’ affairs.

4. Regular publications and information for the public

We publish a range of information leaflets about medical conditions and the clinical services we provide to the public. These are all freely available from our pharmacies. Information on a wide range of conditions can also be found on our website.

5. Complaints

Our aim is to provide you with the best level of service possible. If you are unhappy with our prescription service, please ask to speak to the pharmacist.

If you are still not satisfied, ask to speak with the Store Manager.

If in the unlikely event that you are still unhappy, please contact Boots Customer Care on: 0345 070 8090

Or via our website:

Our complaints policy is in line with the Pharmaceutical Services Regulations and the NHS Complaints Policy.

If you are not happy with our response, you can write to your local Health Board. Their address and telephone number will be provided on request.

6. This publication scheme

In this Class, we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally. We will also publish any proposed changes or additions to publications already available.

Changes to this publication scheme

This publication scheme was updated in May 2016 to reflect a change of Superintendent Pharmacist, and change of contact number for Boots Customer Care.

Enquiries regarding information management which involves patient data should be directed to:

Boots UK Limited
Central Customer Care Team
PO Box 5300
NG90 1AA
0345 070 8090

Cost of information

Generally we will charge you only for hard copies or copying onto media (eg CD ROM). Charges are as follows and will be reviewed regularly:

  • Accessed from our website – free of charge, although any charges for Internet Service Provider (ISP) and personal printing costs need to be met by you.

If you do not have internet access, a single printout (as on our website) is available by post from:

Boots UK Limited
Central Customer Care Team
PO Box 5300
NG90 1AA
0345 070 8090

Requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites

  • Current leaflets and brochures on, for example, services we offer to the public are available from our pharmacies free of charge
  • Email will be free of charge
  • Where there is a charge for patient medication records or other personal information, it is regulated under Data Protection Legislation (such as the General Data Protection Regulation and the Data Protection Act 2018​​​​​​​

Useful websites 

Boots websites:

Walgreens Boots Alliance:

The Scottish Information Commissioner:

NHS Scotland:

Scottish Government:

NHS Freedom of Information: 

NHS National Services Scotland:


Freedom of Information (Scotland) Act 2002 and Explanatory Notes:


Material available through this publication scheme is subject to copyright and may not be copied without permission. For Office of Public Sector Information Guidance Notes see



How obtained

List of Boots pharmacy addresses and telephone numbers

Individual Boots pharmacy address and telephone number
Opening Hours
List of NHS and non-NHS services
Complaints procedure
Privacy statement

Practice leaflet

Pharmacists names
Patient medication record

In-store pharmacy staff

NHS prescription charges

Showcard on display in-store

Exemptions from NHS prescription charges

Information available at

List of pharmacies providing NHS services
Terms of Service for Pharmacists

Health Board

Information on medical conditions, in-store leaflets