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Boots free online NHS repeat prescription service support

Watch this short video for a quick introduction to the service and read our frequently asked questions for more information on the service. If you have any further questions, visit your local pharmacy or email us.

Frequently Asked Questions

Ordering repeat NHS prescriptions online from Boots

Who can use the Boots free online NHS repeat prescription service?

Can I cancel my order?

I want to sign up to the Boots free online NHS repeat prescription service. Do I need to send you a prescription as part of the order process?

How long will it take to receive my order?

Where do I collect my order in store?

How much does this cost?

What happens if I'm not home when my delivery arrives?

What can I do about getting my medicines if I’m going away?

I'm worried that I might miss my review with my GP, or that they won't know what's happening with my medicines.

What do I do if I receive an order cancellation email?

What if my prescription changes?

When will I receive my reminder to re-order?

I already have an account on Boots.com - why do I need to register again to order my NHS repeat prescription?

Why does the new online repeat prescription service look different to the rest of Boots.com?

Why can't I see my old orders?

Can I order controlled drugs or medication that needs to be stored in a fridge?

Which Boots pharmacy is dealing with my online prescription order?

NHS Login FAQs

What is NHS login?

How do I get a NHS login?

I'm already using Boots online repeat prescription service to manage my repeat prescriptions - can I continue to use my existing Boots username & password?

What are the benefits of registering for NHS login?

How do I reset my NHS login password?

If I've already registered for NHS login, can I use it for the Boots repeat prescription service?

Do I have to have registered for NHS login to use the Boots repeat prescription service?

Can anyone register for NHS login?

Why am I being asked to verify my Boots account details when using NHS login?

For further information, please see our full list of pharmacy FAQs.

For information on our GP Online Services, please see our list of GP Online Services FAQs.

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Boots free online NHS repeat prescription service support

Frequently Asked Questions

Who can use the Boots free online NHS repeat prescription service?

Can I cancel my order?

I want to sign up to the Boots free online NHS repeat prescription service. Do I need to send you a prescription as part of the order process?

How long will it take to receive my order?

Where do I collect my order in store?

How much does this cost?

What happens if I'm not home when my delivery arrives?

What can I do about getting my medicines if I’m going away?

I'm worried that I might miss my review with my GP, or that they won't know what's happening with my medicines.

What do I do if I receive an order cancellation email?

What if my prescription changes?

When will I receive my reminder to re-order?

I already have an account on Boots.com - why do I need to register again to order my NHS repeat prescription?

Why does the new online repeat prescription service look different to the rest of Boots.com?

Why can't I see my old orders?

Can I order controlled drugs or medication that needs to be stored in a fridge?

Which Boots pharmacy is dealing with my online prescription order?

NHS Login FAQs

What is NHS login?

How do I get a NHS login?

I'm already using Boots online repeat prescription service to manage my repeat prescriptions - can I continue to use my existing Boots username & password?

What are the benefits of registering for NHS login?

How do I reset my NHS login password?

If I've already registered for NHS login, can I use it for the Boots repeat prescription service?

Do I have to have registered for NHS login to use the Boots repeat prescription service?

Can anyone register for NHS login?

Why am I being asked to verify my Boots account details when using NHS login?

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Boots free online NHS repeat prescription service support

Frequently Asked Questions

Who can use the Boots free online NHS repeat prescription service?

Can I cancel my order?

I want to sign up to the Boots free online NHS repeat prescription service. Do I need to send you a prescription as part of the order process?

How long will it take to receive my order?

Where do I collect my order in store?

How much does this cost?

What happens if I'm not home when my delivery arrives?

What can I do about getting my medicines if I’m going away?

I'm worried that I might miss my review with my GP, or that they won't know what's happening with my medicines.

What do I do if I receive an order cancellation email?

What if my prescription changes?

When will I receive my reminder to re-order?

I already have an account on Boots.com - why do I need to register again to order my NHS repeat prescription?

Why does the new online repeat prescription service look different to the rest of Boots.com?

Why can't I see my old orders?

Can I order controlled drugs or medication that needs to be stored in a fridge?

Which Boots pharmacy is dealing with my online prescription order?

NHS Login FAQs

What is NHS login?

How do I get a NHS login?

I'm already using Boots online repeat prescription service to manage my repeat prescriptions - can I continue to use my existing Boots username & password?

What are the benefits of registering for NHS login?

How do I reset my NHS login password?

If I've already registered for NHS login, can I use it for the Boots repeat prescription service?

Do I have to have registered for NHS login to use the Boots repeat prescription service?

Can anyone register for NHS login?

Why am I being asked to verify my Boots account details when using NHS login?