Need a hand?

Our virtual assistant will assist with any problem you
have – or direct you to someone who can help


What can our virtual assistant help you with?

  • Check your order Ask: "Where's my order?"
  • Boots Advantage Card Ask: "I need Advantage Card assistance"
  • Page 1
    Pharmacy Ask: "What are your pharmacy services?"
  • Store locator Ask: "Where is my nearest store?"
  • Page 1
    Your account Ask: "How do I update my account details?"

How does it work?

Got a question? Our virtual assistant can help.

Click on the icon in the bottom right hand corner of the page and type out your question - but keep it short and sweet so that the virtual assistant can understand and find your answer as quickly as possible.

If you’re struggling to find an answer, type ‘help’ for more options. The virtual assistant will then show a range of options that you can click through to find what you’re looking for.