Recalled items

IMPORTANT PRODUCT RECALL

Boots Contact Lens Solutions (Various)

49-29-713  Boots All In One Solution 240ml
49-29-691  Boots All In One Solution 360ml
49-29-705  Boots All In One Solution 2x360ml
19-46-242  Boots Advanced Conditioning Solution 120ml
66-21-759  Boots Advanced Cleaning Solution 1 month 30ml
61-09-241  Boots Enhanced Contact Lens Solution 360ml
66-21-767  Boots Advanced Cleaning & Conditioning Solutions 3 month
49-29-675  Boots Contact Lens Solution 240ml
64-32-433  Boots All in One Solution Travel Pack 60ml

Expiry Dates May 2021 – Feb 2024


Recall Number: 01006704                                                               

Date: June 2021

As a precautionary measure, our supplier has chosen to voluntarily recall batches of product because they cannot confirm their bottle supplier’s conformance to its sterilisation process compliance requirements. There is a low risk of infection with these products.

If you have purchased any of the above items and they carry an expiry date range between May 2021 – February 2024, we’re asking that you return it to your nearest Boots store for a full refund.

We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0800 915 0740.


Bausch + Lomb Contact Lens Solutions (Various)

77-07-258

Biotrue Multi purpose solution 300 ml

81-17-691

Biotrue Multi purpose solution 60 ml

22-38-608

ReNu MPS multi-purpose solution sensitive eyes 240ml

81-17-705

ReNu multi-purpose solution - Flight Pack 60ml

58-90-217

Bausch & Lomb Boston Special Flight Pack

22-59-591

Bausch & Lomb Boston Simplus 120ml

15-98-759

Boston advance cleaner 30 ml

16-00-389

Boston advance conditioning solution 120ml

22-65-508

Boston advance cleaner conditioning solution multi pack

36-97-347

Bausch & Lomb  Sensitive Eyes saline plus 500ml

56-81-014

Renu multi plus lens solution 240ml

18-81-485

Biotrue Contact Lens Solution 300ml

59-66-604

Biotrue flight pack 60ml 2s

Recall Number: 01006704                                                               

 Date: June 2021

As a precautionary measure Bausch + Lomb has chosen to voluntarily recall batches of product because they cannot confirm their bottle supplier’s conformance to its sterilisation process compliance requirements. There is a low risk of infection with these products.

If you have purchased any of the above items and they carry an expiry date range of between May 2021 – February 2024, we’re asking that you return it to your nearest Boots store for a full refund.

We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call Bausch Lomb via email  BLRecall@Sedgwick.com, phone: 0800 949 6309 for further information. For customers in ROI please call +44 20 8089 3775.


Aptamil Multigrain & Fruit Bircher Muesli 10+ Months (275g) 

Item code: 39-88-759

Best Before Date: 16.01.2022

The Best Before Date (BDD) can be found on the back of the pack below the barcode.

The product is being recalled as a precaution because some packs have been found to contain some pieces of apple stalk. 

Apple is one of the ingredients in this product. We are sorry this has happened and would like to apologise for any inconvenience.

If you have bought these products

Parents with any of these packs should not feed them to their baby and instead return them to or contact the shop where they bought them for a refund, with or without a receipt.

If you have questions

Parents can contact Aptamil on 0800 996 1000 or at www.aptaclub.co.uk.contact-aptaclub.


PRODUCT RECALL

FOREIGN BODY RISK

Product Code - 8520941

UPDATED: NEW BATCHES INCLUDED IN RECALL



SMA WYSOY INFANT FORMULA 800g 

Original Batches to Recall
Batch NumberBest Before Date                     
025157651Z7th September 2022
025057652Z6th September 2022
025057651Z6th September 2022


New Batches Subject to Recall 
Batch Number               Best Before Date                  
024957651Z5th September 2022
015757651Z5th June 2022
000957651Z8th January 2022
928957651Z15th October 2021
923357661Z20th August 2021


The safety and quality of our products are our top priorities and we never compromise on the health of our consumers. 

Nestlé UK and Ireland has decided, as a precautionary measure, to voluntarily recall all cans of SMA Wysoy with the above batch details as some cans have been found to contain pieces of blue plastic used to make the scoops.

Parents who feed their baby SMA Wysoy should look on the base of any cans at the best before dates or batch codes to see if they are from an affected batch. 

If you have a can from one of the affected batches, please do not feed your baby with it. 

Please contact the SMA Careline on 0800 0 818180 from the UK.   They will arrange a full refund and be able to answer any questions you might have. 

No other SMA Nutrition products are affected by this voluntary recall
The safety and quality of our products are non-negotiable priorities for our company. We sincerely apologise to our consumers for the distress and inconvenience caused by this voluntary recall.


PRODUCT RECALL


ECOVER ZERO 
NON BIO LAUNDRY LIQUID 
1.5 LITRE


Product Number - 84 36 118




Ecover is recalling bottles of Ecover Zero Non Bio Laundry Liquid 1.5 litres with 
two specific batch codes due to a safety concern.

This product was sold through UK retail outlets from November 2020. 


The affected bottles contain potassium hydroxide at hazardous levels 
that can cause the bottle to leak. 

Contact with the liquid could result in harm to skin and eyes, 
including causing skin burns or eye damage.


Stop using immediately. Do not open or use the product. 
Handle any leaking bottles with gloved hands.


Go to www.ecoverukrecall.com to check whether you have an affected bottle
and to organise careful collection and a refund.

Or call 00800 0000 2655 (free for landlines, but mobile phone rates may apply).
Please do not attempt to contact Ecover via the telephone number found on the product bottle. We are experiencing technical difficulties with that number.


Ecover is taking urgent action to resolve this issue for our consumers and customers. Ecover apologises for any inconvenience it may cause.



Important PRODUCT RECALL 
 
Boots Multivitamins 180 Tablets 
Item code:  80 57 311 
Batch numbers 1805 & 1806 
Best Before date: 11/2022 
On sale between 12th – 19th  January 2021                              


 


 

We have identified a labelling error with this product and therefore a potential safety issue. The above listed batches contain Multivitamins and Iron tablets, labelled in error as Multivitamin, so the product is being recalled. 
 
The safety and well-being of our customers is very important to us so if you have recently bought this product and it contains one of the above batch numbers we’re asking that you stop taking the tablets and return the product to your nearest Boots store for a full refund. The batch number and Best Before date can be found on the label of the product. 
 
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible. 

We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0800 915 0740.


IMPORTANT PRODUCT RECALL

Aptamil Multigrain & Fruit Bircher Muesli 10+ Months (275g) 

Item code: 39-88-740

Best Before Date: 16.01.2021 - 28.12.2021



The Best Before Date (BDD) can be found on the back of the pack below the barcode.


This product is being recalled as a precaution because some have been found to contain pieces of apple stalk. 


If you have bought these products

Parents with any of these packs should not feed them to their baby and instead return them to or contact the shop where they bought them for a refund, with or without a receipt.


Apple is one of the ingredients in these muesli products.  We are sorry that this has happened and would like to apologise for any inconvenience.

If you have questions

Parents can contact Aptamil on 0800 996 1000 or at www.aptaclub.co.uk.contact-aptaclub.



IMPORTANT PRODUCT RECALL

Aptamil Multigrain Banana & Berry Baby Cereal 200g

Item code:  87-93-727

Bar Code – 5051594008342


Danone is recalling one batch of Aptamil Multigrain Banana and Berry cereal 7+ months (200g) with a best before date of 07.07.21. No other batches of this product or any other Aptamil products are affected.
We are recalling these products as a precaution because some have been found to contain small pieces of the blue plastic material used to make the packaging. We are therefore asking parents not to feed Aptamil Multigrain Banana and Berry cereal with this best before date to their babies.
The blue plastic is clearly visible in contrast to the cereal. If parents have fed their baby from one of the packs without noticing any pieces, it is very likely that the pack was not affected.
Nothing is more important to us than the quality of our products. We are sorry that this happened and would like to reassure you that this is an isolated incident linked to an equipment fault at our factory, which has now been resolved. Our factories maintain strict European and internationally-recognised standards, are regularly audited and meet all relevant legislation. We regret that this batch does not meet our usual standards and we have already taken action to reinforce our quality procedures.

This product is only sold within the UK and Republic of Ireland

What should you do?

If you have purchased Aptamil Multigrain Banana & Berry Baby Cereal  with a best before date of 7th July 2021, please return it back to the store where they were purchased for a refund. Upon receipt of documentation of these returns, we will reimburse the cost of goods to you.

If parents have questions, our Careline team is available 24.7 on 0800 996 1000 or via our website at https://www.aptaclub.co.uk.contact-aptaclub. You do not need your receipt.

*Irish contact details: If parents have questions, our Careline team is available on 1800 22 1234 or via our website www.aptaclub.ie


Important Product Recall


HiPP Organic Combiotic First Infant Milk from birth 6 x 90ml Starter pack - 6968791

Incorrect declaration regarding LCPs from Fish Oil in Hipp Organic Combiotic First Infant Milk Starter Pack, 6x90ml


Best before dates: 9th January 2020, 11th March 2020, 5th April 2020.

Barcode: 4062300293717

What’s happened?

We have discovered due to a packaging error there is a small risk of some boxes not having the correct allergy information on the cardboard box, although the presence of fish oil is declared on the inner 90ml bottles. The product itself is perfectly safe and meets all nutritional and compositional requirements. As a precautionary measure, we are recalling Hipp Organic First infant milk starter pack 6x 90ml

What products are affected?

The recall only concerns Hipp Organic First infant milk starter pack 6x 90ml with a best before date of 9th Jan 2020, 11th March 2020 and 5th April 2020.

Babies who are allergic to fish are advised not to consume the product concerned.

No other Hipp products are affected.

This product is only sold within the UK and Republic of Ireland

What should you do?

If you have purchased Hipp Organic First infant milk starter pack with a best before date of 9th Jan 2020, 11th March 2020 or 5th April 2020, please return it back to your nearest Boots or Ocado retailer, or via the Hipp shop where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused and will ensure this doesn’t happen again. If you would like any further information please contact:

Hipp Organic Customer Services – 0845 050 1351 (UK) inforequest@hipp.co.uk (ROI)


Jack Wills Mug & Socks Gift set 

Mens   - Item code          8085447


Ladies - Item code  8085560


Affected Gift Sets Were Sold Between September 2018 and February 2019 and features the “Superior Quality” Jack Wills design print as per images.

We have been informed by Jack Wills of  a potential safety issue with the ceramic mugs in these sets. In some instances, the base of the mug is cracking and separating when boiling water is applied, so, as a precautionary measure, these products are being recalled.

The safety and well-being of our customers is very important to us so we’re asking that you stop using the mug and return it to your nearest Boots store at your earliest convenience for a full refund. 

If you’ve bought this product for someone else it’s important that you let them know about this as soon as possible.

We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0800 915 0740.

Recall Number:  01006358                      Recall date: June 2019

Boots Shapers Teriyaki Houmous Chips - 8164096

Best Before Date: 8th June 2019

As part of our on-going quality monitoring programme we’ve identified that the above product may contain mustard that is not declared on the label. As this is a potential health risk for anyone with an allergy or intolerance to mustard we are advising that the product should not be eaten. 

Please return it to your nearest Boots store where you’ll receive an exchange, alternative product or a refund. No other products in the range are affected. 

We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. Minicom users can call 0800 915 0740.

Recall Number: 01006292

Recall notice issued: February 2019


Lynx Black with Exclusive Floating / Shower Speaker Gift Set

A small number of Lynx Black with Exclusive Floating Shower / Speaker have a defect which means the cable may overheat when charging the speaker.

The safety of the people that buy and use our products is always a priority at Unilever, so as a precaution, we are recalling this product whilst we continue to conduct an on-going and thorough investigation with the supplier. In the meantime, please do not use either the charging cable or the speaker.

The product (with barcode) being recalled is:
8710522349168 - Lynx Black with Exclusive Floating / Shower Speaker

The toiletries contained within these gift packs are not affected and are safe to use.

If you have the item listed above, or if you require any further assistance or information, please contact our Consumer Careline. If you have given it as a gift, please make the recipient aware of the issue and ask them to contact the Consumer Careline. Your statutory rights are not affected.

CARELINE FREEPHONE NUMBER:

0800 146252 (UK&NI) or 1800 946272 (Ireland)
We would like to thank everyone in advance for their co-operation and
understanding. We apologise for any inconvenience caused.



Durex Real Feel & Durex Latex Free

Item Codes

6420397 Durex Real Feel 6

6427723 Durex Real Feel 12

6420400 Durex Real Feel 18

6427715 Durex Latex Free 12

The safety of our consumers always comes first, and this is reflected in our rigorous quality standards. We recently found that a limited number of the above condoms made earlier this year are not passing our stringent shelf-life durability tests. 

Our tests have shown that some batches which are currently on the market in UK & Ireland do not pass the requirements for burst pressure towards the end of the shelf life for the product. The expiry date of the affected batches is between Dec. 2020 and Feb. 2021.

Only for the batches of condoms affected by this issue, there could be an increase in the number of condoms that burst during application or use. Always read the label which states “Should a condom leak or burst during use, seek doctor or pharmacist assistance as soon as possible, at least within 72 hrs."

There is no immediate safety concern for consumers and only a limited number of batches are affected.

In UK and Ireland, we are recalling non-latex Durex Real Feel & Durex Latex Free condoms with the batch numbers listed below.

Please return any affected product to the store where they were bought from for a full refund. 

For further details please visit www.durex.co.uk or call the Durex Care Line on 03332005345.

Recall Number 01006164 - July 2018

 

Batch

Expiry Date

Durex Real Feel 6 Pack

1000438054                

Jan-2021

Durex Real Feel 12 Pack    

1000444370

Feb-2021

1000474804

Feb-2021

1000444367

Feb-2021

1000433145

Jan-2021

Durex Real Feel 12 Pack

1000419930

Jan-2021

1000444367

Feb-2021

1000444367

Dec-2020

Durex Real Feel 18 Pack

1000416206

Jan-2021

1000434066

Jan-2021


Babease Organic Broccoli, Parsnip & Lentils 130g

Item code:  80-19-371

Batches: BBD 02.06.2019-1
                 BBD 02.06.2019-2
                 BBD 02.06.2019-3

The supplier of this product Babease Ltd has identified a packaging fault, which could potentially lead to natural spoilage.

There have been no reported illnesses or reactions resulting from consumption of the product, however, as the comfort and wellbeing of our customers is very important to us we’re asking you to check the above batch numbers and if you have one of these pouches please contact Babease Customer Care department (Phone 02076520576, email: customerservice@babease.co).  They will organise a full refund and replacement for the item. Alternatively you can return the item to your local Boots store for a full refund.

We want to assure parents that no other products have been affected and items potentially affected have been isolated and removed. If you have any other queries, please do not hesitate to get in touch with the Babease Customer Care team.

July 2018


Fulfil Vitamin & Protein Bar White Chocolate & Cookie Dough 67-92-278

Best Before Date: 15th February 2019
LOT: L7318/J

The supplier of this product, Red Star Brands, has identified a potential safety issue after discovering that the affected LOT may contain small pieces of clear plastic. As the safety and wellbeing of our customers is very important to us we’re asking you not to consume products with the affected LOT number and return this to your local Boots store for refund. 

We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you. 

If you do have any concerns or need further advice please speak to someone at your local Boots store, or call Red Star Brands on 0289 0682 000 (UK) or *+353 (1) 612 0656 (ROI), or email them at: info@redstarbrands.co.uk for further information.


Accu-Chek Aviva and Accu-Chek Performa Test Strips

Affected LOT numbers:    
ACCU-CHEK AVIVA Strips (50s)                                                         
• 497392

• 497391                                                                
• 496915                                                                
• 496809                                                                
• 496802                                                                
• 496807                                                                
ACCU-CHEK AVIVA Strips (10s)                       
• 497344                                                               
• 497392                                                               
ACCU-CHEK PERFORMA Strips (10s)             
• 476597                                                              
• 476646                                                              
ACCU-CHEK PERFORMA Nano Meter Kit       
• 10153116                                                          
• 10153114                                                         
• 10153115                                                         
• 10153112                                                         
• 10153111                                                         

Roche the manufacturer of these products has issued a safety recall after finding that some of the strips were giving errors or biased results.

The affected LOT numbers are listed above. If you have any of the affected strips please stop using them immediately and return them to your local Boots store for a replacement or refund, if appropriate.

We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please either speak to the pharmacist at your local Boots store, or call Accu-Chek Customer Careline on 0800 701000, or visit the www.accu-chek.co.uk website.

Recall Number: 01006119

Recall Date: May 2018


Munchkin Waterpede Bath Toy 64- 43- 079

The supplier of this product Munchkin Inc has identified a potential safety issue following an isolated incident of the toy disassembling. As the comfort and wellbeing of our customers is very important to us we’re asking you to stop using the product and contact Munchkin Inc for a replacement bath toy.

We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you. If you’ve bought this for someone else would you please let them know about this as soon as possible.

Please contact Munchkin Inc directly, regarding the return and replacement of the product, using the following email address: careline@munchkin.com

Recall number:  01006118


Ventolin Accuhaler 200mcg

Glaxo Wellcome UK Limited has issued a product recall due to a manufacturing issue that has been identified with Ventolin (salbutamol) Accuhaler 200mcg that may result in a small number of devices not delivering the full number of doses.

The two Lot numbers affected are 786G and 754P. No other Lot is affected.

If your Ventolin Accuhaler is one of the affected Lot, please return your inhaler(s) as soon as possible to your pharmacy. The pharmacist will provide a replacement Ventolin Accuhaler. If you do have any concerns or need any further advice then please speak to the pharmacy team at your local Boots store.

Recall issued: 22 February 2018


Boots Delicious Pineapple and Berry Compote 80-61-068

Use-by Date: Up to and including 30 January

As part of our on-going quality monitoring programme we’ve identified that the above product contains milk that is not declared on the label. As this is a potential health risk for anyone with an allergy or intolerance to milk or milk constituents we are advising that the product should not be eaten. 

Please return it to your nearest Boots store where you’ll receive an exchange, alternative product or a refund. No other products in the range are affected. 

We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. Minicom users can call 0800 915 0740.

Recall notice issued: January 2018 


Benefit Cosmetics Voluntarily Recalls Gimme BrowEyebrow Gel 

Benefit Cosmetics is committed to the highest levels of quality and doing what’s right for our customers. Out of an abundance of caution, we are initiating a voluntary recall of our Gimme Brow product after discovering that recent batches of the product did not meet our stringent quality standards.

If applied in its normal usage on the brows, the Gimme Brow product doesn’t involve any risk. However, if it comes into contact with the eyes, it could lead to eye irritation.

We recommend that you stop using the product. For a full refund of the Gimme Brow product, please return it to your original place of purchase or contact us:

By email: GimmeBrowInfo@benefitcosmetics.com

By phone:

UK: 0800 0868204

Elsewehere: +1-317-449-2302 (US Toll number for international calls)

We sincerely regret the inconvenience this recall may cause.

gimme-brow

Boots Baby Airflow Soother  0-6 months 62-69-044

Boots Baby Airflow Soother  6 months+ 62-69-052

As part of our on-going quality monitoring programme we’ve identified a potential safety issue with the above products. The comfort and wellbeing of our customers is very important to us so we’re asking you to stop using the soothers immediately.

If you’ve bought this product for someone else, please let them know about this as soon as possible. No other soothers in this line are affected.

Please return it to your nearest Boots store where you’ll receive an exchange, alternative product or a refund.

We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. Minicom users can call 0800 915 0740

Recall Number: 01005978

Recall notice issued: October 2017



Brother Max Carry & Hang Nightlight - Bear
Brother Max Carry & Hang Nightlight - Bunny 


Brother Max Carry & Hang Nightlight - Bear

Model: 70384BL2

Barcode: 5060164670384  

Boots item code: 17 15 410  

                                          

Brother Max Carry & Hang Nightlight - Bunny 

Model: 70391PK2

Barcode: 5060164670391

Boots item code: 17 15 429

Brother Max has identified a potential safety issue with their Carry & Hang Nightlights following an isolated incident where the product overheated.

The incident is being fully investigated and due to the potentially serious nature of the risk Brother Max has taken a precautionary decision to recall this product until further notice.

If you are in possession of one of these products, you should stop using it immediately and unplug at the mains. Then return it to your nearest Boots store for a refund.

We’re sorry for any inconvenience this may cause you. If you do have any concerns or need further advice please speak to someone at your local Boots store, or call Brother Max’s Careline on 01280 878266, or email them at: family@brothermax.com for further information.

Recall number: 01005848  

Recall date: May 2017


Little Live Pets Voluntary Precautionary Recall Notice

At Character Options Ltd, the safety of consumers is always top priority.

After being informed by the manufacturer Moose Toys of Australia, and purely as a precautionary measure, Character Options Ltd, has decided to voluntarily recall the Little Live Pet Lil Frog (SKU: 28217) and Lil Frog Lily Pad (SKU: 28218) products. This is due to a design defect which could cause a potential safety issue if the batteries are removed.

This voluntary recall is only limited to these two Frog products and does not impact any other items in the Little Live Pets range.

Consumers who have either of these products are asked to stop using them and arrange a return to Character Options. Although there is minimal risk of injury, they are asked not to open the Frog's battery compartment or remove the batteries. Please note that Boots only sold the Lil Frog Lily Pad product.

Moose, the makers of the product, and Character Options the distributors have made the determination, out of an abundance of caution, to issue the voluntary recall.

Please call the recall helpline: 0161 633 9808 (UK); +44 161 633 9808 (ROI). Lines open between 8.30am and 5pm, Monday to Friday or visit www.recall.moosetoys.com for information regarding the return or disposal of the product. A process has been established to offer all consumers a free replacement product. The products that are affected are shown below:



IMPORTANT SAFETY NOTICE

PRODUCT RECALL FROM LIZ EARLE BEAUTY CO.

Liz Earle Beauty Co. are disappointed to let you know about a safety issue they have discovered with SuperskinTM Concentrate for Night 2ml, an item included in Liz Earle The Botanist’s Cabinet (67-36-165).

They recently became aware that small traces of glass have been found in one batch of this product (batch number 6T). As a precautionary measure, they are recalling all products with batch numbers 6T, 6F,6P and ask you to stop using it and dispose of it. Please visit your nearest Liz Earle counter to obtain a replacement, an alternative product, or a refund.

The batch code can be found on the cap of the vial and on the outer sleeve.

02
03

Liz Earle Beauty Co. are committed to providing you with the highest quality and service always. No other products in The Botanist’s Cabinet or any other Liz Earle Beauty Co. products have been affected.

If you do have any concerns or need any further advice, then please speak to an advisor at your nearest Liz Earle Counter or contact the Liz Earle Beauty Co. Customer Centre on:

By email: naturallyactive@lizearle.com

By phone: 

UK: 0800 413 318

ROI: 1800 937 540

Liz Earle Beauty Co. offer their sincere apologies for any inconvenience that may be caused. If you’ve bought this for someone else, please let them know about this as soon as possible.


Jack Wills Sleep Tee Gift Set

Jack Wills Tshirt

Item code: 65-44-606

As part of our on-going quality monitoring programme we've identified a problem with the above product. A number of Jack Wills Sleep Tees have been sold as part of the above gift set and do not carry the warning 'Keep away from fire'. The comfort and wellbeing of our customers is very important to us so we're asking you to stop using the product immediately. Please return the product to your nearest Boots store where you'll receive an exchange for an alternative product or a refund.

If you've bought this for someone else would you please let them know about this as soon as possible. No other items in this line are affected.

We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. Minicom users can call 0800 915 0740.

Recall date: October 2016

Recall number: 01005713

BOTANICS ALL BRIGHT Cleanser 250ml

Botanics Cleanser

Item code: 49-98-928

Batch with code: 1H

We have recently discovered that a batch of Botanics All Bright Cleanser 250ml (batch 1H) does not meet our stringent quality standards and in rare cases may cause a localised skin reaction. As a precautionary measure we are recalling this batch of product and ask you stop using it and return the product to your nearest Boots store where you'll receive an exchange, alternative product or a refund. The batch code number can be found on the base of the product.

We always aim to provide the best possible products and service to our customers and we're sorry for any inconvenience this may cause you. If you've bought this for someone else would you please let them know about this as soon as possible.

If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. ROI customers please call (+44) 800 509 115. Minicom users can call 0800 915 0740.

Recall date: October 2016

Recall number: 01005441


Important Product Information

plug

plugCharger

Medela Pump and Save Swing Set - Item code: 6542743

Medela Swing Breast Pump - Item code: 5476860

Medela Freestyle Electrical Breast Pump - Item code: 1227513

Medela Swing-Maxi Double Electrical Breast Pump - Item code: 6097456

Our supplier (Medela) has identified a potential safety issue with the detachable power plugs that come with the above products. As a precautionary measure they have launched a voluntary replacement programme for (Type G) detachable power plugs. This replacement programme is in response to a few isolated reports in which a detachable power plug reportedly broke apart as the plug was being removed from the wall, exposing live parts. These plugs were sold with the products from 2012 to September 18, 2016.

The pumps themselves are not affected, only the detachable plugs.

As a precautionary measure, Medela asks customers to comply with the following:

1.    While removing an affected power supply adapter from the socket, please remove the plug slowly and deliberately, apply as little force as possible, and handle the whole adapter with utmost attention and caution. If you apply a certain level of force, an affected detachable power plug might break apart.

2.    If the detachable power plug breaks, turn off the power source before removing it from the wall. Remove the detachable power plug from the power socket and do not use it before a replacement is sent to you.

3.    You may use the breast pumps Swing and Swing Maxi with batteries.

If you have an affected plug, please contact Medela immediately. They will send you a free plug replacement as soon as possible. Please keep the power supply base, which is not affected. You can register online for your free plug at www.medela.com/ukplug or contact Medela Customer Service at 0044 (0)161 776 0400.



Important Product Recall

Boots Kids Sunglasses

Style: BOK002F

Item code:  64 11 665

As part of our ongoing quality monitoring we have identified that the Boots Kids Sunglasses (BOK002F) are not of the standard we would expect.

We’ve found that in some cases the product has developed a defect, leading to the flower detaching from the frame and exposing a screw, which may present a potential safety issue. Please note the item code can be found on the arm of the product.

As the sunglasses are not of the high standard we expect, we’re asking that if you have bought this product that you return it to your nearest Boots store for a refund.

If you’ve bought the item for someone else would you please let them know about this as soon as possible.

We’re sorry for any inconvenience this may cause you.  If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0345 070 80 91.

Recall number: 01005644

Recall date: July 2016


Important Product Recall

 

10208595

Babymoov Swoon Up Bouncer

Item code: 6501435

As a precautionary measure, and to ensure optimum safety in the use of its products, Babymoov is recalling its Swoon Up bouncer in order to make a minor modification.

Babymoov has noted a potential risk of the product’s central screw coming loose, which could lead to a lack of stability in the seat.

The products concerned are those with the following batch numbers which is printed on the top

right-hand corner of the care label (& next to the barcode on the outer packaging).

Affected batch numbers:

Zinc                        Aluminium

4814-0462            4814-0464

4614-0461            4814-0462

3615-1089            4614-0463

2515-1087            3615-1088

1215-0675            2115-1086

1215-0674            1215-0677

0315-070A           1215-0676

0216-1761

This problem can be rectified by carrying out a repair. Customers who have purchased one of the two affected Swoon Up models (Zinc or Aluminium) are invited to contact Babymoov’s

Customer Service department by email at: swoonup@babymoov.com

You will be given details of the repair procedure.

Your enquiries will be dealt with as quickly as possible.

You can also call 0800 520 0462 between 8:00-4:00 Mon-Fri

We appreciate your understanding.

Recall date: July 2016


Important Product Recall

image1

Cow & Gate Sunny Start My First Banana Muesli From 10 Months, 330g

Item code: 3233669

Cow & Gate is taking the precautionary measure of recalling one batch of Cow & Gate Sunny Start My First Banana Muesli from 10 months with a best before date of 27/09/2016.

The recall is in response to a small number of complaints regarding an insect found in the pack. As other packs in this batch may be affected, this product should not be consumed.

We are very sorry that this has happened. We maintain strict standards at our factory and we are committed to providing the highest quality products. We have launched an immediate investigation and we will be taking all necessary steps to prevent this happening again.

Parents can return packs to the store where purchased or contact Cow & Gate for a refund.

No other Cow & Gate products are affected.

For more information, parents can call the Cow & Gate careline on 0800 977 4000 or contact Cow & Gate via www.cowandgate.co.uk.

Recall date: 30 October 2015


Important Product Recall

 

image2

MaxiNutrition® Cyclone Milk 330ml

Item code: 5971659 (Chocolate), 5971667 (Strawberry)

GSK Consumer Healthcare is recalling all MaxiNutrition® Cyclone Milk 330ml product, in all flavours, from consumers and retailers within the UK & Ireland. The decision to recall has been taken following an investigation after the company received some complaints regarding the safety of the product.

In a small number of bottles, some of the creatine in the drink has recrystallised and may be found in the product.

The quality of their products and safety of consumers is of paramount importance to GSK Consumer Healthcare. The company is investigating all reported incidents and undertaking a comprehensive review of the product formulation in order to resolve the issue.

No other MaxiNutrition® products are affected by this action. This only applies to MaxiNutrition® Cyclone Milk 330ml, ready to drink strawberry and chocolate flavours.

We would ask that you kindly return any MaxiNutrition® Cyclone Milk 330ml to your local Boots store for a full refund.

Consumers with any queries or concerns can contact GSK Consumer Healthcare Customer Relations at 0800 783 8881customer.relations@gsk.com or visit www.maxinutrition.com

We apologise for any inconvenience caused by this issue.

Recall number: 01005252

Recall date: March 2015


Important Product Recall

 

image3

Florence Anne Diffusers

19-80-777 Patchouli & Clove

19-81-951 Blackcurrant & Fig

19-82-249 Grapefruit & Lime

As part of our ongoing quality monitoring programme we've identified an issue with these diffusers. We have discovered that some of the reeds show evidence of mould growth on them.

This is not a safety issue and the mould can be removed, however, we don't want our customers to purchase anything from us that's in less than perfect condition. Therefore we're asking that you check your product and if you find any sign of mould on the reeds please return the complete set to your nearest Boots store for an alternative gift or a refund.

We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or contact Boots Customer Services.

Recall date: November 2014


Important Product Recall

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Boots Pharmaceuticals Wound Cleansing Wipes

Item code: 78 51 480

As part of our ongoing quality monitoring we have discovered that one batch of our Boots Pharmaceuticals Wound Cleansing wipes are not of the standard we would expect.

We've found that some of the wipes have dark marks on them that have been caused during th