Contact us

We’re here to help, so please find the most relevant way to get in touch below

Please note: we're currently receiving a high volume of calls and are working hard to bring down wait times. We apologise for the delay.

A note about your delivery

Received some items but not others? Don't worry! We're sending out individual items as soon as we can so you can get them quicker. All of your order will still arrive on or before your expected delivery date.

  • Order placed
  • 1/5 products delivered
  • 3/5 products delivered
  • 5/5 products delivered
  • Expected delivery date

Looking for help?

Chat online with our virtual assistant for support with orders, tracking, your account & much more!


Just click on the icon at the side of the page to get some support.




We're currently receiving a high volume of calls and are working hard to bring down wait times on our phone lines. We apologise for the delay and ask that you only contact us for urgent enquiries.

To help us deal with your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious enquiries this may take longer.

For details on store opening times, telephone numbers, locations and pharmacy services, for example Winter flu, use our store locator

Store enquiries & feedback

Use the store locator for:

•  Opening hours
•  Services available

For feedback about your experience, please select Further help below. enquiries

Use the links in Further help for

• account enquiries

•  Orders & deliveries

•  Boots Advantage Card queries

Online Pharmacy Services

•  Online clinics

•  Repeat prescription service

•  One-off prescription service

Call 0345 121 9040

Boots Opticians

Book a Boots Opticians appointment or amend an existing one

Call 0345 125 3752

Contact Lens Rewards Plan

Find out more about your membership

Call 0345 603 2020

Boots Hearingcare

Book a Boots Hearingcare appointment or amend an existing one 

Call 0345 270 0999

Boots Advantage Card

Enquiries about the Boots Advantage Card and loyalty schemes. For enquiries about points earned on a order, please call the number below. 

Boots Photo

Enquries about the Boots Photo services

Call 01926 463 605

Boots Customer Care opening hours

Standard opening hours

Monday to Friday: 8.30am - 7pm

Saturday & Sunday: 8.45am- 5pm

Bank Holidays: 9am - 4pm

Christmas Day & Easter Sunday: Closed

Please note – all calls may be recorded for training and quality monitoring purposes. Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details.


Alternatively, you can email using the addresses below. Please note that if your e-mail requires Boots to access your records, such as queries about aprescription or a account or order, it would help if you included sufficient information in your email to enable us to confirm your identity. This could include your full name, current address, order number etc.

For queries:

For Boots Opticians queries:

For Contact Lens Reward Scheme queries:

We hope to quickly resolve all customer complaints and our Customer Care team are here to help.