We’re here to help, so please find the most relevant way to get in touch below
Please note: we're currently receiving a high volume of calls and are working hard to bring down wait times. We apologise for the delay.
FREQUENTLY ASKED QUESTIONS
GET IN TOUCH WITH OUR TEAM
We're currently receiving a high volume of calls and are working hard to bring down wait times on our phone lines. We apologise for the delay and ask that you only contact us for urgent enquiries.
To help us deal with your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious enquiries this may take longer.
For details on store opening times, telephone numbers, locations and pharmacy services, for example Winter flu, use our store locator.
Use the links in Further help for
• Boots.com account enquiries
• Orders & deliveries
• Boots Advantage Card queries
Online Pharmacy Services
• Online clinics
• Repeat prescription service
• One-off prescription service
Call 0345 121 9040
Book a Boots Hearingcare appointment or amend an existing one
Call 0345 270 0999
Boots Advantage Card
Enquiries about the Boots Advantage Card and loyalty schemes. For enquiries about points earned on a boots.com order, please call the number below.
Boots Customer Care opening hours
Standard opening hours
Monday to Friday: 8.30am - 7pm
Saturday & Sunday: 8.45am- 5pm
Bank Holidays: 9am - 4pm
Christmas Day & Easter Sunday: Closed
Please note – all calls may be recorded for training and quality monitoring purposes. Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details.
Alternatively, you can email using the addresses below. Please note that if your e-mail requires Boots to access your records, such as queries about aprescription or a Boots.com account or order, it would help if you included sufficient information in your email to enable us to confirm your identity. This could include your full name, current address, order number etc.
For queries: email@example.com
For Boots Opticians queries: firstname.lastname@example.org
For Contact Lens Reward Scheme queries: email@example.com
We hope to quickly resolve all customer complaints and our Customer Care team are here to help.