Click & Collect is now FREE when you spend £15

Ordering online

All safety measures for packing and delivery are being reviewed on a daily basis in line with the government guidance

Delivery updates

We're working as hard as possible to deliver your order on time.

Standard home delivery

Free when you spend £25 or more. Allow 3 days for standard delivery or order before 8pm for next day delivery.

Next day home delivery

​​​​​​​Available 7 days a week on orders placed before 10pm. Usually delivered between 8am and 9pm.

The earliest delivery date for these orders will be shown at the checkout. 

Named day delivery 

You can select a named weekday up to 14 days in advance for your order to be delivered. Usually delivered between 8am-9pm.

Click & Collect

Order before 8pm and collect in one of our selected stores tomorrow. Collect for free when you spend £15. The next available collection slot will be shown at checkout.

Prescription deliveries

If you use our Online Repeat Prescription Service you can still choose to collect from store or have it delivered to your home. We'll let you know when your order is ready to be collected, or has been despatched, and don't forget, you can also track the status of your delivery with the tracking code in your confirmation email.


Returns

You can return any unwanted items free of charge within 35* days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange items. Click here for our full list of returns information.

*28 days for items despatched directly from the supplier, items delivered direct from a supplier cannot be returned to Boots.

Booking appointments online

Our stores are essential services and will continue to remain open. We are taking extra precautions to keep you and our colleagues safe and provide the expert care we're known for. Visit our safe appointments page for further details on booking in store appointments.

Please do not book an appointment if you are displaying symptoms of COVID-19 or have been in contact with someone who is suspected or confirmed of having COVID-19.


Opticians

Boots Opticians can safely see you for routine eye care appointments. We are open for bookings if you need us, book here.

Important: Please provide your contact details – we will need to contact you before your appointment to prioritise your eye care needs.

Here at Boots, we’re continuing to take extra precautions to keep you and our colleagues safe, in line with the latest guidance for healthcare providers. Therefore we politely ask that all customers continue to wear a face mask to appointments and maintain social distancing measures whilst in our stores. Doing so means we are confident that we can look after your eyes, your vision and your health.


Hearingcare

A small number of our Hearingcare stores remain open for emergency or essential hearing care. Please call us on 0345 270 0999 to discuss how we can help. Visit Boots Hearingcare to find out more.


Pharmacy

Pharmacy appointments are still available. For more information and for our range of pharmacy appointments, visit out appointment booking page.


Beauty 

Our No7 Virtual Beauty Service is now available for all your beauty needs. The No7 beauty advisors are here for you.

Now also introducing our NEW Premium Beauty Virtual Services

In-store services now are also available


FAQs - home delivery & collecting from store

Why can't I track my parcel?

We understand that there is an issue in the Royal Mail delivery depot where some parcels haven’t been scanned yet. If you haven’t received a tracking message yet, it is likely that your order is one of them. We have been reassured by Royal Mail that they're urgently rectifying the situation and all parcels will be scanned as soon as possible. You should receive a confirmation text later on this week so you can track your parcel.

What do I do if I’ve had a message about my parcel, but it hasn’t been delivered yet?

Please be assured that we are working with Royal Mail closely on this to make sure that your order is delivered as quickly as possible. Please check the tracking on the courier tracking site using the tracking number provided.

What if I can’t wait until the weekend for my delivery?

Whilst we are extremely busy, please contact our customer care team on 0345 070 8090 or use our virtual assistant. We will do our very best to help you.

Next day delivery is available on orders placed before 10pm.

Can I still choose to collect my order from store?

Yes, the Click & Collect service is now available in stores. Order before 8pm to collect in store the next day. Your nearest available store will be shown at checkout and there's free delivery on Click & Collect when you spend £15. 

Can I receive a delivery if I am self-isolating?

Yes, our drivers are posting items through the letter box or leaving packages in a safe place.

We've set-up a code system that allows our drivers to confirm when they've delivered your parcel, taking away the need for a signature. 

How will I collect my order if I'm unable to?

If you're unable to collect your order from store a family member or friend can collect it for you. They'll need a copy of your confirmation email and a store colleague will be able to retrieve your parcel. 

Will I receive updates on my order if it's delayed?

Yes. We're working hard to deliver all orders on time but if your order is delayed, we will text you to let you know. 

You can track each parcel separately using the virtual assistant available on the website displayed in the bottom right hand side of this web page.
Ask the virtual assistant 'where is my order?'. You can then enter your order number to receive your updated order information.

What do I do if an item I have ordered goes out of stock?

If an item goes out of stock after you've ordered we'll cancel the item and you won't be charged. 

If a product's not currently available online, use the check store stock tool on the product page to see if it's available at your local Boots store.

How to get the healthcare you need during COVID-19

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