Click & Collect

Click today & collect in store at a later date!

How does Click & Collect work?

Order before 8pm and collect in store at a later date. Your nearest available store and next available date will be shown at checkout. The Click & Collect service is free for orders of £15 or more, or £1.50 if you spend less.

The £1.50 delivery charge will be added to your total when you choose your delivery option at the online checkout.

What is the cost of Click & Collect

Online orders

The Click & Collect service is free for orders of £15 or more, or £1.50 if you spend less.

​​​​​​​In store orders

The Click & Collect service is free for all orders placed in store.

How will I know when my order is ready to collect from store?

We’ll send you a text message or an email which will confirm your order number and which store your delivery is ready to collect from.

What do I need to bring with me when collecting an order from in store?

To speed things up when you collect your parcel, please bring your order number (you can show us your text message or email). It’s also a good idea to have photo ID on you just in case we need to see it. If you placed the order in store, please bring your till receipt with you.

What time can I pick up my order?

We’ll send you an email or a text message when your order is ready to collect. Pop into your chosen store and collect your order once you’ve received this.

Where in store do I collect my order from?

Simply head into your chosen store and speak to one of our in store colleagues who will be happy to help.

Can someone collect my order on my behalf?

If you’d like a friend or relative to collect an order on your behalf, we suggest you contact the store where your order is being stored and let them know that someone will be collecting it for you. It’s also a good idea if that person brings along the order number and a form of photo ID.

What happens if I don’t pick up my order from store?

We’ll keep your order safe in store for 14 days after your chosen collection date. If you don’t pick it up during that period of time, your items will be returned to the warehouse and we'll automatically refund you. Please contact your chosen collection store if you’d like them to keep your order for longer than 14 days.

Do you deliver to airport stores?

You can pick up a Click & Collect delivery from a Boots airside airport store (after security), but please be aware that you need to place your order at least three days before you fly. Please choose the day of your flight as the day of collection. It’s also worth remembering that some orders may not be suitable to pass through security. Please see your airport’s website for more details on restrictions and regulations.

How do I return an order I collected from store?

The quickest way to return an order you placed online is to return it to any Boots store. If you originally placed the order in store, then you can only return it to a Boots store.

How will I know if my chosen store offers this service?

The offer is available in selected stores. Stores offering this service will be visible at checkout. 

Selected stores in Scotland and Northern Ireland operate on a different time scale. You'll be notified of the Click & Collect service for your chosen store when you choose your delivery option at the online checkout.

You can also contact your local store for more information on their Click & Collect service.

What are the full terms and conditions?

Place a order via any of our ordering channels (online, in store, via the app or over the phone) for collection in store in accordance with our collection promise. 

This service is available Monday to Saturday in selected stores.

This service excludes the Scottish Highlands or Islands, Jersey, Guernsey, Northern Ireland, the Isle of Man and airport stores. See our store locator for your local store opening hours.

Click today, collect tomorrow doesn’t apply to deliveries of prescription medicines. These are despatched directly from Boots Walsall pharmacy, generally using Royal Mail 1st class recorded delivery. Find out more about prescription deliveries.

Free delivery on order online and collect in store orders exclude gift boxing and other Boots services (insurance and opticians).

Boots Advantage Card terms and conditions apply.

Your delivery questions answered