Feel confident using Boots online clinics

Patient safety is important to Boots. Please see below for information on using our online clinic services, and how we’re committed to protecting you and your personal information.

What will the online consultation ask me?

You will be asked to provide details about your medical history, including any relevant health problems, allergies and medication you are taking. This is to make sure the service is suitable for you.

Why do I need to register before I start the consultation?

This is to ensure that the consultation is tailored to you.

Where can I find details of the specific treatments that are available?

The specific online clinic page provides information about the treatment each online clinic provides access to, including information about how to use the medication and potential side effects.

What will I be charged for?

Once we know that the service offered by the clinic is suitable for you, we will issue a prescription and send it to be dispensed in the Boots pharmacy you have selected or arrange for delivery of the medicine by post. If you choose the postal option, a signature is required from a person over 18 years of age on delivery. All charges are displayed on the individual clinic page and the charge you pay will include the cost of the medication.

Are the online clinic services confidential?

All staff at the Independent Medical Agency (IMA) are bound by professional standards of confidentiality. Your information is held securely on our systems and used only for processing your order. We won't use it for any other purpose. 

We believe that it’s important for both your safety and continuity of care that your family doctor is aware of any treatment that you have through the IMA. For this reason, we'll write to your doctor informing them of any treatment you receive. Or for our online Malaria Prevention Service, we’ll advise you to inform your doctor so they have a complete record of your care.

How does Boots keep my details safe?

To read our full privacy policy go to http://www.boots.com/privacypolicy

About the Boots Independent Medical Agency (IMA)

Where is the IMA registered?

The Independent Medical Agency is registered under the ownership of The Boots Company PLC, 1 Thane Road, Nottingham, NG2 3AA.

Who is the IMA regulated by?

• The IMA is regulated by the Care Quality Commission (CQC), under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009 and associated legislation (Service Provider ID: 1-1011634531) To access the IMA’s most recent CQC inspection report go to: http://www.cqc.org.uk/location/1-118837538

• The Regulation and Quality Improvement Authority (RQIA), under The Health and Personal Social Services (Quality Improvement and Regulation) (Northern Ireland) Order 2003 (Code number of registration 12131) To access the IMA’s most recent RQIA inspection report go to: https://www.rqia.org.uk/inspections/view-inspections-as/map/the-independent-medical-agency/

Who works for the IMA?

The Registered Manager is Janet Jones MFRPSII MRPharmS. The IMA comprises a group of clinicians who are all UK registered & licensed healthcare professionals. They are responsible for managing your clinical care as part of Boots Online Clinics. The clinicians are Janet Jones (General Pharmaceutical Council "GPhC" Registration Number 2030117), Sarah Beeken (GPhC Registration Number 2063556), Claire Nevinson (GPhC Registration Number 2040171), Patricia Armstrong (GPhC Registration Number 2030882), Shirndeep Aujla (GPhC Registration Number 2077859) , Natalie Masters (GPhC Registration Number 2050178), Davinder Sandhu (GPhC Registration Number 2075891), Paul McFadden (GPhC Registration Number 2056616), Aimi Dickinson (GPhC Registration Number 2073069), Lisa Mulgrew (GPhC Registration Number 2081156), Daniela Zanni (GPhC registration number 2069689) and Mandeep Kaur (GPhC Registration Number 2068147).

How can I contact the IMA?

You can write to any of the staff of the Independent Medical Agency at the following address:

Boots D90 East FO8

1 Thane Road

Nottingham NG90 1BS

Alternatively you can get in touch via email at IMA@boots.co.uk


The Regulation and Quality Improvement Authority (RQIA) regulates Boots UK Limited to provide care for patients in Northern Ireland. See our latest RQIA inspection report.

The Independent Medical Agency (IMA) manage the prescribing of the prescription-only medicines through our online clinics. Meet the team.