to an address of your choice when you spend £25 or more in a single transaction.
Plus, next day and named day delivery available.
Whilst we are extremely busy, please contact our customer care team on 0345 070 8090 or use our virtual assistant. We will do our very best to help you.
Next day delivery is available.
You can track each parcel separately using the virtual assistant available on the website displayed in the bottom right hand side of this web page.
Ask the virtual assistant 'where is my order?' and enter your order number to receive your updated order information.
You can find your order number on your despatch email, or by logging into your account and viewing your order history. When you’re in your order history, simply select the order number you wish to track.
The name of the delivery company will appear in the 'parcel information' section. See below for details on how to track each one:
- The current status of your parcel(s) will be shown in the 'parcel information' section
- For detailed tracking events click on your parcel ID
Your order may be despatched in more than one parcel and arrive at different times and on different days so please remember to track each one separately. For more information on what the tracking events mean see ‘what do tracking events mean?’.
Collect from store parcels:
You are unable to track these until they arrive in store. If you have provided a mobile number with your order you will receive a text when they are available for collection.
We deliver to virtually all addresses within the UK. We also offer a collect from store service in selected stores in the UK.
Unfortunately, we can’t offer delivery to PO boxes or the Channel Islands (although we can deliver to Channel Island stores using our 'Collect from Store' service).
For delivery to the Republic of Ireland, please visit boots.ie.
Yes, however, there are exclusions on what you can order to an airport store. Please visit the r