About Boots.com

What are the boots.com general Terms and Conditions?

This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the boots.com website.

Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Boots UK Limited does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. You must be at least 13 years of age to sign up for a boots.com account.

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

Any contract will be communicated in English.

Where we refer to 'best selling' products on boots.com, it is based on the number of products sold online during the last 7 days. Where a product is labelled 'best selling', it means its sales have exceeded all others in the particular product list or search field it features in. A 'top rated product' is a product with the highest star rating based on ratings and reviews made by our customers. Our 'new products' highlight the most recently launched products on boots.com. Our 'featured products' are those we have chosen to highlight and 'our favourite' products are our favourites out of those sold on boots.com.

We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Boots UK Limited disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

Boots UK Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

Certain (hypertext) links in this site may lead to other websites, which are not under the control of Boots UK Limited. When you activate any of these you will leave the boots.com website and Boots UK Limited has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Boots UK Limited.

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Boots UK Limited, or any of their employees or agents.

These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Boots UK Limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.


All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Boots UK Limited for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.


All designs, text, graphics and their selection and arrangement on this website are the copyright of Boots UK Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Boots UK Limited prior written consent is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

When your order contains a pharmacy medicine (identified on this site by a [P] symbol) your order will be subject to review by a Boots pharmacist. Subject to this pharmacist's approval, sale of these medicines will then be made by Boots UK Limited.

Boots reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card or PayPal you will not be charged for the cancelled items. If you paid using a eVoucher or Boots Advantage Card points you will be given a refund for the amount paid for the items.

We accept payment by most major credit or debit cards and PayPal. Payment will be debited from your account before the dispatch of your purchase. We also accept eVouchers and Boots Advantage Card points. These payments methods will be debited when the order is placed.

All orders are subject to validation checks and authorisation by the card issuer. We may submit your order to DataCash Fraud Services who securely review orders on behalf of boots.com to eliminate fraud and safeguard our customers' transactions. We may also submit your address, date of birth and the value of your order to Experian Ltd. We will not be liable for any delays to your order this may cause. This information may be retained by Experian Ltd for future validation enquiries by other companies. For more details of the information Experian Ltd hold about you, visit http://www.experian.co.uk/. If the issuer of your payment refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK addresses, BFPO addresses and stores.

Colour reproduction

boots.com has made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.

This means that when you order products from the Shop, colours may differ from what you see on the screen.

If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see 'Returns' for more information).

Price information

boots.com has taken great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid. (If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page). However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where appropriate. Promotions and prices you see in Boots high street stores do not always apply to boots.com, and vice versa.

Prescription medicines

The Online Prescription Delivery Service is provided by Boots UK Limited.

If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page.

Trading name and address

boots.com is a trading name of Boots UK Limited Registered Office, Nottingham, NG2 3AA.Registered England 928555 VAT number 116 3001 29A member of Walgreens Boots Alliance.

Disposal of Waste Electrical and Electronic Equipment and Batteries

In the past, most waste electrical and electronic equipment and batteries have ended up in landfill sites, where the toxic materials some of them contain can put communities at risk.

However, facilities now exist for these products to be collected separately from normal household waste and sent for recycling. This enables the hazardous materials to be disposed of safely and other materials to be used to make new products.

So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing household recycling centres to deal with this additional waste. To find out more about where you can recycle electrical waste, please visit www.recycle-more.co.uk or contact our free helpline; 0800 915 9023.

Waste household batteries can also be disposed of at local council sites or at the special collection points that are in Boots shops and other locations.

All new electrical and electronic products and batteries are now marked with the crossed out wheeled bin symbol to remind consumers to recycle. In the case of batteries this is sometimes accompanied by the letters "Pb", "Cd" or "Hg" to indicate that lead, cadmium or mercury may be present.

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

What Boots do

Boots supports the WEEE (Waste Electrical and Electronic Equipment) Regulations, which means we assist financially in the development of recycling centres around the UK through a scheme called the Distributor Take-back Scheme (DTS). The scheme assists in funding a network of collection facilities where consumers can dispose of their household WEEE free of charge for environmentally sound treatment and recycling.

To find out more about where you can recycle electrical waste, simply visit Recycle More or contact our free helpline on 0800 915 9023.

For household batteries we also have special collection points in all of our UK stores where you can dispose of waste household batteries and these will then be recycled.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at Recycle Now.

What are the eGift voucher Terms and Conditions?

In order to buy an eGift voucher, you must be registered to Boots.com. A recipient of an eGift voucher must have a valid email address, and although it is possible to receive an eGift voucher without being registered to Boots.com, it is not possible to redeem before registration.

Unfortunately, it is not possible to earn Boots Advantage points when buying an eGift voucher.

However, points are awarded when the eGift voucher is redeemed.

Our eGift vouchers may only be redeemed on Boots.com, towards the purchase of items listed on Boots.com, sold by Boots.com. They cannot be spent in any of our Other Shops or on Bootsopticians.co.uk.

When payment is made with an eGift voucher, your account is debited immediately upon order acknowledgement.

If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page.

This eGift voucher has a cash redemption value of 0.001p and is not transferable or assignable.

Any unused balance will be placed in the recipient's eGift voucher account.

If the order exceeds the amount of the eGift voucher, the rest of the balance must be paid by credit or debit card, or by PayPal.

If you request a refund for an order paid for by eGift voucher, your refund will be processed to the same eGift voucher account. Unfortunately it is not possible to issue refunds to alternative payment types.

eGift vouchers and unused portions of eGift vouchers expire one year from the date of issue.

Buying or redeeming eGift vouchers is subject to our normal Terms and Conditions and order validation procedures.

Promotional discount is not valid when buying eGift vouchers, although is available when the eGift voucher is being redeemed.

Boots.com, reserves the right to remove, block or de-activate eGift voucher accounts without notice.

What are the boots.com, Communities, Live Events, Blogs and Forums, Terms and Conditions?

The following terms and conditions apply to all registrations made to any Boots user generated content including communities, blogs, live events, groups and forums. For product ratings and reviews please refer to the Ratings and Reviews specific terms and conditions.


Membership is also subject to our standard terms and conditions, to view these, please click here. We are committed to protecting the information we collect about you ? to find out more about our privacy terms which apply to service membership click here.

2. Online posts via a blog, discussion, message board, group or live event

We want everyone to enjoy using our communities, so we've put together a list of guidelines to help you make the most of it.

Keep your posts relevant to the discussion or group that you are in.

For your protection and in the interests of safety, decency and pharmaceutical industry guidelines and legislation, messages which are in breach of the guidelines below may be edited or deleted from the site.

The following is not acceptable on this site (these are not exclusive):

  • Named prescription only medicines eg- brand names like Viagra
  • Inappropriate or unsafe medical advice, including Reference to inappropriate use of a medicine or medical device
  • Disparaging Reference to a healthcare product, company, institution or medical profession
  • Reference to inappropriate use of a vitamin, mineral, supplement or other complementary healthcare product
  • Reference to a named healthcare professional
  • Medicinal claims made about a product which is not a medicine
  • Excessive praise for a medicine likely to encourage others to over-use
  • Messages which, in the moderators view contains vulgar, offensive, sexually orientated, racist or abusive language
  • Messages which appear to be blatant advertisements
  • Messages which cause offence or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report)
  • Messages which contain personal details such as e-mail address, postal address or telephone number
  • Messages which contain price information which is misleading
  • Messages which are posted with a username or profile image that could be deemed offensive
  • We will not be able to post messages in any other language other than English

If users do not adhere to these guidelines we may delete their posts, temporarily suspend their ability to take part in any discussion or even suspend the community. Continued breach of the guidelines may result in permanent exclusion. Boots reserves the right to delete any message displayed in the message boards at any time, for any reason without notice.

By submitting User Content to us you automatically grant to us a worldwide, fully-paid, royalty-free, perpetual, irrevocable, non-exclusive, fully sub licensable, and transferable right and license to use, record, sell, lease, reproduce, distribute, publicly display, transmit, publish and otherwise exploit the User Content (in whole or in part) as Boots, in its sole discretion where it is deemed appropriate. We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such User Content. This also includes using this content in marketing materials.

In order to contribute to a Boots community you must have a boots.com account and by doing so you are agreeing that Boots UK Limited may use your email address to contact you for administrative purposes in regards to the posts you make.

In order to contribute to a Boots live event you do not require a boots.com account. If you submit your email address, to be notified of the event start, this information will be stored and not used for any other purpose. Please note that we will endeavour to answer as many questions as we can during a live event, but due to the sheer volume of the questions that we receive, we will not be able to answer or publish all of the questions.

Aside from your screen name none of the registration information you provide will be published or disclosed within the site unless you make your profile information public or opt to share your profile information with friends in the community. You can select from these three options: private, public and share with friends in your community profile.

3. Legal obligations

The law says you may be liable if you post defamatory or illegal material of any nature on the message boards. This includes text, graphics, video, programs or audio. Sending a message with the intention of committing an illegal act is strictly prohibited. By entering words and comments, you agree only to send material to which you have the copyright or other permission to distribute electronically. You may not violate, plagiarise, or infringe the rights of third parties including copyright, trademark, trade, secret, privacy, personal, publicity, or proprietary rights.

Entering your words and comments is your acceptance of these terms and conditions.

House Rules

Please be polite and respectful towards others, remembering that people of all backgrounds are welcome here. If someone starts being offensive or rude in any way, don't hesitate to report it through 'Report Abuse'.

Please do not post things that are completely out of the topic. If you are in a discussion please try and keep to the topic of that discussion if you have something else to discuss start a new discussion.

Please read your post before you submit it so you ensure you are completely happy with what you are posting.

Never post your or someone else's personal details like phone number, address or bank details. Your posts are out there for anyone to see so take care what you say about yourself.

Remember when you talk about things others may act on what you say. We may have to remove comments if they seem like they are giving advice when it comes to health and health products. We want all users to be safe.

Please make sure you read our terms and conditions before contributing to this community. If you have already registered you will already have agreed to them so please familiarise yourself with them.

If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page.

What are the website offers and promotion codes Terms and Conditions?
  • If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, just above the order total. It says: 'If you have a promotion code, please enter here'
  • You must be registered with boots.com and logged in when placing your order, to receive this promotion
  • Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address
  • Only one promotional code can be used per transaction
  • Offer cannot be used in conjunction with certain other boots.com offers
  • Promotional codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude prescription items, gift boxing, delivery charges, gift vouchers/cards and infant formula (up to 6 months)
  • Please note that promotional codes also have an expiry date, after which they are not redeemable
  • Promotional codes remain the property of Boots UK Limited (www.boots.com), are non-transferable and may not be reproduced in any form
  • Additional offers may not available in Boots stores, on Boots services web sites (Insurance, Opticians), 'Other shops' or with any third party web site unless otherwise stated
  • Free delivery promotions are not applicable to offers/promotional codes paid for on any third party web site unless otherwise stated
  • We reserve the right to withdraw offers at any time

General boots.com offer terms & conditions:

  • All offers are subject to availability
  • Availability while stocks last
  • Boots reserves