Delivery your way
Find out more about our delivery options, we deliver to virtually all addresses within the UK. Or, start your journey in-store by finding your nearest local Boots
Your delivery options
£1.50 or free when you spend £15
Place an order online, in-store, over the phone or with the Boots app before 8pm (timings subject to change) and pick it up on your chosen day at one of our selected stores. This is subject to change during busy times or promotion periods, your nearest available store and next available date will be shown at checkout. Free for online orders over £15 and for all orders placed in-store.
*Excludes airport stores.
£3.95 or free when you spend £25
Sorry, but prescription medicines, infant milks (up to 6 months old), gift vouchers/cards & gift boxes won’t count towards the £25 threshold. Free delivery when you spend £25 is also not available from any of our third party sites (including Boots Kitchen Appliances), on Boots Opticians products & services, Boots Hearingcare & on Boots Travel services.
It's easy! All you need to do is download the Deliveroo app from the App Store or Google Play and search for Boots. You will then need to create an account if you don't already have one. Find out more about this service here
It's easy! All you need to do is download the Uber Eats app from the App Store or Google Play and search for Boots. You will then need to create an account if you don't already have one. Find out more about this service here
Order by 10pm (timings subject to change), available 7 days a week. Usually delivered between 8am and 9pm. The earliest delivery date for these orders will be shown at the checkout.
Order by 8pm (timings subject to change) for next day delivery on pharmacy medicines, these are shown with the green pharmacy cross symbol. Usually delivered between 8am-9pm.
You can select a named weekday up to 14 days in advance for your order to be delivered, for £4.75. Usually delivered between 8am-9pm.
To place an order for delivery to an airport store, enter the airport name into the town field on the collect from store section of checkout for £4.50. Click here for more information
There are exclusions on what you can order to an airport store. Please visit the relevant airport’s website to find these exclusions.
We don’t offer the 'click today, collect tomorrow' service in airport stores. Order from 2 weeks before you fly – please ensure you select a delivery date 3 days before your flight to allow us to prepare your parcel in time.
Heavy/bulky products - £5.50
Orders containing bulky/heavy products aren’t available for free delivery and are usually delivered within five working days.
Super heavy products over 50kg - £12.99
Orders containing super heavy products aren’t available for free delivery. Normally these items will be delivered to you within five working days, for some products you may be contacted by the supplier to arrange a convenient delivery date and time.
If you use our Online Repeat Prescription Service you can still choose to collect from store or have it delivered to your home. We'll let you know when your order is ready to be collected, or has been despatched, and don't forget, you can also track the status of your delivery with the tracking code in your confirmation email.
You can return any unwanted items free of charge within 35* days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange items. For further information, see our FAQs
If you change your mind about an unused item you’ve bought in the last 35 days, simply return it in its packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered or collected from store, an exchange or refund will be offered.
Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.
Any Boots Advantage Card points collected against a refunded item will be removed in accordance with the Advantage Card terms and conditions.
This does not affect your statutory rights.
*35 days for items despatched directly from the supplier, items delivered direct from a supplier cannot be returned to Boots. Please see following FAQs for information on how to return these items.
FREQUENTLY ASKED QUESTIONS
Delivery information
We deliver to virtually all addresses within the UK. We also offer a collect from store service in selected stores in the UK.
Unfortunately, we can’t offer delivery to PO boxes or the Channel Islands (although we can deliver to Channel Island stores using our 'Collect from Store' service).
For delivery to the Republic of Ireland, please visit boots.ie.
All home delivery orders from boots.com will be delivered by our preferred carrier. You can track your parcel through the link provided in your 'order history' or through the link in your despatch email. We’re unable to specify which carrier will deliver your parcel.
You can track each parcel separately using the virtual assistant available on the website displayed in the bottom right hand side of this web page.
Ask the virtual assistant 'where is my order?' and enter your order number to receive your updated order information.
You can find your order number on your despatch email, or by logging into your account and viewing your order history. When you’re in your order history, simply select the order number you wish to track.
The name of the delivery company will appear in the 'parcel information' section. See below for details on how to track each one:
- The current status of your parcel(s) will be shown in the 'parcel information' section
- For detailed tracking events, click on your parcel ID
Your order may be despatched in more than one parcel and arrive at different times and on different days so please remember to track each one separately. For more information on what the tracking events mean, see ‘what do tracking events mean?’.
Collect from store parcels:
You are unable to track these until they arrive in-store. If you have provided a mobile number with your order, you will receive a text when they are available for collection.
If your order has not arrived when expected:
- Check your order confirmation email for the expected delivery date
- Your order may be despatched in more than one parcel and therefore may arrive at different times
- We will send you another email when we despatch your order. This shows the delivery date and the parcel details so that you can track your order using our carrier's website
- If you can't access your email you can see these details in the 'order history' area of 'my account'
- If you miss the carrier's attempt at delivery, don't worry, you can rearrange delivery for another day by calling the number shown on the card
- If your order is being delivered to store, you'll receive an email when it is available for collection. You'll also receive a text if you provided us with a mobile number
If you still can't find your order, please contact Boots Customer Care for assistance.
- Check the confirmation email to see if all the products were ordered
- Check the despatch email to see if products have been cancelled from your order:
- Occasionally when we pack an order some of the products may not be available. We don't want to delay the rest of your order so we cancel the out of stock product and despatch the rest. We'll send you an email to update you if this happens. The paperwork for your order will show everything included and we only charge you for the products we send but you will earn all of the Boots Advantage Card points we promised
- Check the paperwork included in your parcel as your order may be despatched in more than one parcel and arrive at different times (orders containing products despatched directly from the supplier for example)
- The despatch email and 'order history' area of 'my account' will also show the number of parcels sent
- Remove all packaging to confirm the product isn't hidden. Some orders may contain a cardboard wedge that products will be underneath
- However, if the product is definitely missing please contact Boots Customer Care and they will do their best to resolve the issue for you
It will say on the product details page and in your basket if a product is despatched directly from a supplier. These are usually delivered to you within three to five working days but some may take longer.
For some larger products you will be contacted by the supplier to arrange a convenient delivery date and time.
The statuses below will appear if you chose to have your order delivered to you instead of a store:
We have received your order
Your order has been placed. We are now unable to amend or cancel it
Under pharmacist review
Your order contains a pharmacy medicine and is currently being reviewed by a Boots pharmacist. We can't sell these medicines without the approval of a pharmacist
Cancelled by pharmacist
Your order has been cancelled following pharmacist review. When this status is shown you should have been contacted by a Boots pharmacist to explain why your order has been cancelled
Your order is being processed
Your order is being processed in our warehouse
Cancelled by boots.com
Your order has been cancelled as there's no stock available or has failed our internal checks. You'll receive an email advising you of this
Your order has been despatched
Your parcel has left our warehouse and is with the carrier for delivery
Your order has been partially despatched
This means part of your order has been cancelled by us. The rest of your order will be with our carrier. You will only be charged for the despatched products
Click & Collect status
The statuses below will appear if you chose to collect your order from a store:
Received by store
Your order has arrived at your selected store. You have 7 days to collect it
Collected by customer
Your order has been collected from the store
Tracking your order with the carrier
Your order is out for delivery
Your parcel is with the carrier and delivery will be attempted today.
Your order has been delivered
You should have received your parcel. Note: Your order may be delivered in more than one parcel
Your order has been delivered (secure location)
The carrier company will have left your parcel in a secure location, such as in a shed, garage or with neighbours. They should advise you of the location on the missed delivery card they leave
You have been carded (parcel not left)
You will see this if nobody was available at your address or a neighbour's address, or if the carriers were unable to leave the parcel in a secure location. You should call the number on the missed delivery card and quote your parcel ID to rearrange delivery
'Damaged'
Your parcel has been damaged in transit. A member of Boots Customer Care may have tried to contact you. If you haven’t heard from us, please contact us
'Missort'
Your parcel has been loaded onto the wrong van. The carrier will be aware of this and try to deliver to you as quickly as they can
'Inadequate address'
The carriers have been unsuccessful in finding your address. We may call you to ask for additional information to pass to the carrier. Alternatively, you can contact Boots Customer Care
'Refused'
When attempting delivery the parcel was refused. The carriers will return the parcel to our warehouse and you will be refunded when it arrives
On the delivery options page in checkout it you will see if a signature is required. If nobody is available to sign for the parcel, the delivery driver will return it to the depot and leave you a missed delivery card.
CLICK & COLLECT
The offer is available in selected stores. Stores offering this service will be visible at checkout. Selected stores in Scotland and Northern Ireland operate on a different time scale. You'll be notified of the Click & Collect service for your chosen store when you choose your delivery option at the online checkout.
You can also contact your local store for more information on their Click & Collect service.
We’ll send you a text message or an email which will confirm your order number and which store your delivery is ready to collect from.
To speed things up when you collect your parcel, please bring your order number (you can show us your text message or email). It’s also a good idea to have photo ID on you just in case we need to see it. If you placed the order in store, please bring your till receipt with you.
We’ll send you an email or a text message when your order is ready to collect. Pop into your chosen store and collect your order once you’ve received this.
Simply head into your chosen store and speak to one of our in store colleagues who will be happy to help.
If you’d like a friend or relative to collect an order on your behalf, we suggest you contact the store where your order is being stored and let them know that someone will be collecting it for you. It’s also a good idea if that person brings along the order number and a form of photo ID.
We’ll keep your order safe in store for 7 days after your chosen collection date. If you don’t pick it up during that period of time, your items will be returned to the warehouse and we'll automatically refund you. Please contact your chosen collection store if you’d like them to keep your order for longer than 7 days.
The quickest way to return an order you placed online is to return it to any Boots store. If you originally placed the order in store, then you can only return it to a Boots store.
Airport & train station click & collect
Yes, however, there are exclusions on what you can order to an airport store. Please visit the relevant airport’s website to find these exclusions.
To place an order for delivery to an airport store, enter the airport name into the town field on the collect from store section of checkout.
We don’t offer the 'click today, collect tomorrow' service in airport stores. Order from 2 weeks before you fly – please ensure you select a delivery date 3 days before your flight to allow us to prepare your parcel in time.
You can Click & Collect from selected train stations in the UK, including Waterloo, Victoria, Birmingham New Street and many more.
PICK UP YOUR ORDER BEFORE YOU TRAVEL in 3 easy steps:
Order - Select a delivery date at least one day before your train journey to allow us to prepare your parcel in time.
Confirm - We'll send you an order confirmation once your order is confirmed and a text when it's ready to collect. If we receive it earlier than your departure date, we’ll keep it safe.
Collect - When you are at the train station, visit Boots and one of our helpful colleagues will retrieve your parcel for you. Now you’re good to go and time to have a safe journey!
TERMS & CONDITIONS
*Delivery timings subject to change, please check Boots.com for the latest information. Deliveroo & UberEats last order timings dependent on individual store closing times.
- All delivery timescales are subject to availability
- If you select the Standard Delivery option your order may arrive on or before the date shown at checkout
- Your order may be despatched in more than one parcel and therefore could arrive at different times
- Some of your products may be despatched to you directly from our suppliers. These will be indicated on the product description page. Orders containing one of these products will be charged in full at the point of despatch of the first product on your order
- A signature will be required for certain delivery services and certain times. Where this is required you will be advised as you place your order
- The above delivery options do not apply to deliveries of prescription medicines, which are despatched directly from Boots Walsall pharmacy, generally using Royal Mail 1st class recorded delivery. Find out more about prescription deliveries
- Working day refers to any day Monday to Saturday and excludes Sunday and bank holidays
- Delivery to the Scottish Highlands, islands and other remote areas may take longer. The date your order will arrive will be shown at checkout
- Free Standard Delivery when you spend over £25 in a single transaction isn’t applicable to Boots Kitchen Appliances, Boots Photo, Boots Personalised Gifts or Boots Hearingcare
