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Help Topics

Contact us

At Boots, we aim to provide you with the right help at the right time.

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Contact us, we're here to help

At Boots, we aim to provide you with the right help at the right time, so whatever your reason for contacting us you will find the relevant ways to get in touch below:

Frequently asked questions

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Call us

To help us deal wih your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious inquiries this may take longer.

For details on store opening times telephone numbers and locations use our store selector.

Store & Pharmacy

This helpline is for:

  • In-store stock enquiries
  • Store enquiries
  • Pharmacy services
  • In-store services
  • Feedback about your experiences in-store or with a particular product
Call 0345 070 8090

All enquiries to do with, including:

  • Orders & deliveries
  • Boots Advantage Card points earned on orders
  • Online stock enquiries
Call 0345 609 0055

Boots Advantage
Card enquiries

Enquiries relating to Boots Advantage Card and loyalty schemes, it does not include queries regarding Boots Advantage Card points earned on a order.

Call 0345 124 4545

Online Pharmacy

Enquiries relating to our online Pharmacy services, including:

  • Online clinics
  • Repeat prescription service
  • One-off prescription service
Call 0345 301 4219

Boots Customer Care opening hours

Standard opening hours

Monday to Friday: 8:30am - 7pm
Saturday and Sunday: 8:45am - 5pm
Bank holidays: 9am - 4pm
Christmas Day and Easter Sunday: Closed

Please note all calls will be recorded or monitored for quality and training purposes.

Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details.

Email us

We aim to respond to all emails within two working days, however, if your enquiry is urgent please call us on the appropriate telephone number above.

Click here to send us an email Click here to send us an email

Alternatively, you can use this email address
To enable us to comply with the Data Protection Act 1998, it would help if you included sufficient information in your email to enable us to confirm your identity.
At this busy time of year it can take us longer to respond to emails, have you tried to contact us on the numbers above?

We hope to quickly resolve all customer complaints and our Customer Care team are here to help. If you've made a complaint about an online purchase and are not happy with our proposed resolution, you can raise a complaint with the EU's Online Dispute Resolution website.

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