Contact us

Phone us

For the most immediate response, please call the most appropriate number below:

Customer Service enquiries for Boots.com:

To place an order, or for queries about an order already placed on Boots.com, including Advantage Card points earned on Boots.com

UK - 0845 609 0055

Advantage Card enquiries:

For all enquiries relating to your Advantage Card (except for queries about Advantage Card points earned on Boots.com, please see above)

UK - 0845 124 4545

ROI - 1890 200 085

General store enquiries, not related to Boots.com:

For information about our stores including stock, locations, opening times and services, or to give us feedback about your experiences in store or with a particular product

UK - 0845 070 8090

ROI - 1890 708 091

Minicom number - 0845 070 8091

Pharmacy enquiries

If you have used one of our Pharmacy Services, or require further information about these services

Online enquiries - 0845 301 4219

In store enquiries - 0845 070 8090

*Please note all calls may be recorded or monitored for quality and training purposes

Customer Care opening hours:

Monday to Friday - 08:30 to 19:00

Saturday and Sunday - 08:45 to 17:00

Bank Holidays - 09:00 to 16:00

Email us

We will aim to respond to emails within 3 days. For the most immediate response, please call the most appropriate number above or leave a telephone number on the next page so that we can get back to you.

For Advantage Card queries please include your Advantage Card number.

If your query is regarding a delayed replacement Advantage Card or a welcome pack for Parenting Club, please sign in to your boots.com account and check your address details are correct. If your address is incorrect please update your address details before emailing us.

If you need to print off another copy of our returns form, you can do so by clicking here.

To email us, remembering to leave your telephone number, please click here.