For the most immediate response, please call the most appropriate number below:
Customer Service enquiries for Boots.com:
To place an order, or for queries about an order already placed on Boots.com, including Advantage Card points earned on Boots.com
UK - 0845 609 0055
For all enquiries relating to your Advantage Card (except for queries about Advantage Card points earned on Boots.com, please see above)
UK - 0845 124 4545
ROI - 1890 200 085
For information about our stores including stock, locations, opening times and services, or to give us feedback about your experiences in store or with a particular product
UK - 0845 070 8090
ROI - 1890 708 091
Minicom number - 0845 070 8091
If you have used one of our Pharmacy Services, or require further information about these services
Online enquiries - 0845 301 4219
In store enquiries - 0845 070 8090
*Please note all calls may be recorded or monitored for quality and training purposes
Customer Care opening hours:
Monday to Friday - 08:30 to 19:00
Saturday and Sunday - 08:45 to 17:00
Bank Holidays - 09:00 to 16:00
We will aim to respond to emails within 3 days. For the most immediate response, please call the most appropriate number above or leave a telephone number on the next page so that we can get back to you.
For Advantage Card queries please include your Advantage Card number.
If your query is regarding a delayed replacement Advantage Card or a welcome pack for Parenting Club, please sign in to your boots.com account and check your address details are correct. If your address is incorrect please update your address details before emailing us.
If you need to print off another copy of our returns form, you can do so by clicking here.
To email us, remembering to leave your telephone number, please click here.
Copyright © The Boots Company PLC. All rights reserved. Boots.com is a trading name of Boots UK Limited. Registered office: Nottingham NG2 3AA. Registered in England: company no. 928555. Registered VAT no. 116300129. Registered pharmacy no. 1092488