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Help Topics


Contact us

Contact us, we're here to help

At Boots, we aim to provide you with the right help at the right time, so whatever your reason for contacting us you will find the relevant ways to get in touch below:

Frequently asked questions

How do I track my delivery?

How do I return an item bought from Boots.com?

Why haven't I received my Boots Advantage Card?

I have had an allergic reaction to a product, what shall I do?

How do I change my address on my Boots Advantage Card online?

How long will my delivery take?

How do I complain about a member of staff in store?

Ask a different question

Call us

To help us deal wih your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious inquiries this may take longer.

For details on store opening times telephone numbers and locations use our store selector.

Store & Pharmacy
enquiries

This helpline is for:

  • In-store stock enquiries
  • Store enquiries
  • Pharmacy services
  • In-store services
  • Feedback about your experiences in-store or with a particular product
Call 0345 070 8090

Boots.com
enquiries

All enquiries to do with boots.com, including:

  • Orders & deliveries
  • Boots Advantage Card points earned on orders
  • Online stock enquiries
Call 0345 609 0055

Boots Advantage
Card enquiries

Enquiries relating to Boots Advantage Card and loyalty schemes; it does not include queries regarding Boots Advantage Card points earned on a boots.com order.

Call 0345 124 4545

Online Pharmacy
services

Enquiries relating to our online Pharmacy services, including:

  • Online clinics
  • Repeat prescription service
  • One-off prescription service
Call 0345 301 4219

Boots Customer Care opening hours

Monday to Friday: 8:30am - 7pm

Saturday and Sunday: 8:45am - 5pm

Bank holidays: 9am - 4pm

Christmas Day and Easter Sunday: Closed

Please note all calls will be recorded or monitored for quality and training purposes.

Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details.

Email us

Unfortunately, we are currently unable to receive email queries. If your enquiry is urgent please call us on the appropriate telephone number above.

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Contact us, we're here to help

At Boots, we aim to provide you with the right help at the right time, so whatever your reason for contacting us you will find the relevant ways to get in touch below:

Frequently asked questions

Ask a question

Call us

To help us deal wih your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious inquiries this may take longer.

For details on store opening times telephone numbers and locations use our store selector.

Store & Pharmacy enquiries

This helpline is for:

  • In-store stock enquiries
  • Store enquiries
  • Pharmacy services
  • In-store services
  • Feedback about your experiences in-store or with a particular product
Call 0345 070 8090

Boots.com enquiries

All enquiries to do with boots.com, including:

  • Orders & deliveries
  • Boots Advantage Card points earned on orders
  • Online stock enquiries
Call 0345 609 0055

Boots Advantage Card enquiries

Enquiries relating to Boots Advantage Card and loyalty schemes; it does not include queries regarding Boots Advantage Card points earned on a boots.com order.

Call 0345 124 4545

Online Pharmacy services

Enquiries relating to our online Pharmacy services, including:

  • Online clinics
  • Repeat prescription service
  • One-off prescription service
Call 0345 301 4219

Boots Customer Care opening hours

Monday to Friday: 8:30am - 7pm

Saturday and Sunday: 8:45am - 5pm

Bank holidays: 9am - 4pm

Christmas Day and Easter Sunday: Closed

Please note all calls will be recorded or monitored for quality and training purposes.

Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details.

Email us

Unfortunately, we are currently unable to receive email queries. If your enquiry is urgent please call us on the appropriate telephone number above.

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