To help us deal wih your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious inquiries this may take longer.
For details on store opening times telephone numbers and locations use our store selector.
Store & Pharmacy
This helpline is for:
All enquiries to do with boots.com, including:
Enquiries relating to Boots Advantage Card and loyalty schemes, it does not include queries regarding Boots Advantage Card points earned on a boots.com order.Call 0345 124 4545
Enquiries relating to our online Pharmacy services, including:
Standard opening hours
Monday to Friday: 8:30am - 7pm
Saturday and Sunday: 8:45am - 5pm
Bank holidays: 9am - 4pm
Christmas Day and Easter Sunday: Closed
Please note all calls will be recorded or monitored for quality and training purposes.
Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details.
We aim to respond to all emails within two working days, however, if your enquiry is urgent please call us on the appropriate telephone number above.Click here to send us an email Click here to send us an email
Alternatively, you can use this email address Boots.firstname.lastname@example.org
To enable us to comply with the Data Protection Act 1998, it would help if you included sufficient information in your email to enable us to confirm your identity.
At this busy time of year it can take us longer to respond to emails, have you tried to contact us on the numbers above?
We hope to quickly resolve all customer complaints and our Customer Care team are here to help. If you've made a complaint about an online purchase and are not happy with our proposed resolution, you can raise a complaint with the EU's Online Dispute Resolution website.
Copyright © The Boots Company PLC. All rights reserved. Boots.com is a trading name of Boots UK Limited. Registered office: Nottingham NG2 3AA. Registered in England: company number 928555. Registered VAT number 116300129. For details of Boots registered internet pharmacies see Using Our Pharmacy Services page.