Freedom of Information Act: publication scheme for Boots UK Ltd

(in England, Wales & Northern Ireland)

Guide to information provided under the model publication scheme

Under the Freedom of Information Act 2000, all public authorities are required to have and operate a publication scheme approved by the Information Commissioner. Those providing pharmaceutical services under contract to the NHS in England, Wales and Northern Ireland are public authorities in respect of information relating to those services.

It is the intention of the Information Commissioner that all public authorities should adopt and operate the one model scheme that has been approved. This is a very general scheme based on the principle that all public authorities need to recognise the public interest in the transparency of the services provided for, and paid for by, the general public. It is a commitment to make information easily available to the public.

Information available from Boots UK Limited under the Freedom of Information Act model publication scheme

Information covered by this scheme relates only to the pharmaceutical services we provide under contract to the National Health Service (NHS) and/or to other public sector organisations. It does not include any information that is held for other purposes, or would be exempt from release.

The table below details the information available, how it can be obtained and whether there is a cost attached.

Information available

How the information can be obtained (eg hard copy, website)

Cost

Class 1 - Who we are and what we do

(Organisational information, structures, locations and contacts)

Company or pharmacy background

Available on our website at www.boots-uk.com


Our company registered address is:

Boots UK Limited
Nottingham
NG2 3AA

Free

Contact details for the team that operates the FOI publication scheme

Address:

Boots UK Limited
Central Customer Care Team
PO Box 5300
Nottingham
NG90 1AA


Phone: 0345 070 8090

Free

Details of those providing NHS-funded services and services funded by other public authorities in the company or pharmacy

You can find details of the different services we offer here and the stores where we offer them on our store locator at boots.com

Free

Opening hours

Opening hours for all our stores are available on our store locator at boots.com

Free

Meetings with pharmaceutical companies and other medical suppliers

Not available


Class 2 - What we spend and how we spend it

(Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit)

Information in this class will be published only where it does not and is not likely to adversely affect the commercial position of the company, or practice

Total cost to the NHS and other public sector organisation(s) to which we provide our contracted services

Not available


Class 3 - What our priorities are and how we are doing

(Strategies and plans, performance indicators, audits, inspections and reviews)

Plans for the development and provision of NHS and other public sector services

Please contact Boots Customer Care either:


In writing:

Boots UK Limited
Central Customer Care Team
PO Box 5300
Nottingham
NG90 1AA


By phone: 0345 070 8090

Free

Inspection reports by regulators, or links to the reports

Not currently available from the regulator


Audit of NHS and other public sector income (outline only)

Not available


Class 4 - How we make decisions

(Decision making processes and records of decisions)

Records of decisions made in the business affecting the provision of NHS and other public sector services

Not available


Class 5 - Our policies and procedures

(Current written protocols, policies and procedures for delivering our services and responsibilities)

Policies and procedures about customer service

Available on the help section of boots.com

Free

Internal instructions to staff and policies relating to the delivery of services

Not available


Policies and procedures about recruitment and employment of staff

Boots is an equal opportunities employer


Equality and diversity policy

We treat all of our customers equally and fairly


Health and safety policy

We seek to comply with health and safety law and requirements at all times


Complaints procedures (including those covering requests for information and operating the publication scheme)

We operate a formal complaints procedure when handling NHS-related customer complaints. Details are available in leaflets in our pharmacies.


For more information, please contact Boots Customer Care either:

In writing:

Boots UK Limited
Central Customer Care Team PO Box 5300
Nottingham
NG90 1AA


By phone: 0345 070 8090

Free

Records management policies (records retention, destruction and archive)

We seek to manage records in accordance with the Data Protection Act and NHS Information Governance requirements 

Free

Confidentiality and data protection policies

Available on our website at www.boots-uk.com

Free

Policies and procedures for handling requests for information

Available on our website at www.boots-uk.com

Free

Class 6 - Lists and registers

Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice)

None held


Class 7 - The services we offer

(Information about the services we offer, including leaflets, guidance and newsletters produced for the public)

The services provided under contract to the NHS and to other public authorities

You can find details of the different services we offer here and the stores where we offer them on our store locator at boots.com

Free

Charges for any of these services

Available from store, or the service commissioner

Subject to local variation

Information leaflets

Specific information is available from store

Free

Out of hours arrangements

Specific information is available from store

Free