Volcanic ash disruption - update on cover

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Volcanic ash disruption - update on cover

Boots

Boots Insurance

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Boots Travel Insurance and Chartis UK to pay claims for travellers impacted by the volcanic ash cloud


Boots Travel Insurance is not enforcing the policy exclusion relating to the Civil Aviation Authority delaying your departure. We are therefore able to offer cover for customers who purchased policies on or before 21st May 2011, under the Delayed travel or Abandoning your trip sections of your policy.


For policyholders who have purchased a policy since 13th April 2011 and purchased also the optional Natural Catastrophe cover then cover is also offered under this section.
Please check your policy document for exact details.


How will it affect policyholders?


For those policyholders waiting to go on holiday it means that they may be able to recover the costs of their trips or journeys that would not otherwise be recoverable from another source such as the airlines, tour operators, hotels etc.


For those stranded abroad it means they too may claim an amount dependant on the length of delay, for reimbursement towards, for example, additional accommodation costs.Please be advised that where your holiday cannot be completed within the intended period of insurance, cover will be extended at no extra cost for up to 30 days.


Valid claims made under policies purchased on or before 21st May 2011 when the event began will be paid and normal limits and conditions will apply. These may vary between different types of policy so customers are advised to check their policies.


As a Boots customer - How does this affect me?


If your trip is to Europe or Worldwide, cover is provided under the Delayed Travel section if your flight is delayed for 12 hours or more up to £300 in total.


The sum paid to each insured person is as follows;


  • Bronze Cover - £20 for the first 12 hours and £10 for each extra 12 hour period you are delayed
  • Silver Cover - £30 for the first 12 hours and £25 for each extra 12 hour period you are delayed
  • Gold Cover - £40 for the first 12 hours and £25 for each extra 12 hour period you are delayed

If you are due to travel within Europe or worldwide, cover is provided under Abandoning your trip section if your flight is delayed for more than 24 hours. You are entitled to claim for pre-paid travel and accommodation expenses, pre-paid excursions, tours and activities which are non refundable from any other source.


The sum paid to each insured person is as follows;


  • Bronze Cover - up to £2,000 in total
  • Silver Cover - up to £3,000 in total
  • Gold Cover - up to £5,000 in total

For those policyholders who have purchased Natural Catastrophe cover the following cover for additional costs is provided


  • If you are stranded at the point of departure in the United Kingdom - up to £100
  • To reach your destination if you decide to go on your trip - up to £200
  • If you are stranded on an international connection - £150 for each 24 hours up to £750
  • If you are stranded on your return journey home - £150 for each 24 hours up to £750
  • Travel expenses to get you home - up to £2,000
  • Car parking costs - £50 for each 24 hours up to £250
  • Kennel and cattery fees - £50 for each 24 hours up to £250


For policies purchased after the 21st May


There is no cover for any claims relating to the volcanic ash cloud unless a customer has purchased the Natural Catastrophe upgrade cover.


If a customer has purchased the Natural Catastrophe optional cover and is due to depart within 7 days of purchase then the sums insured under this section are reduced by 75%.


Please note that in the first instance, you have a duty to seek reimbursement from the airline, tour operator, accommodation provider etc for the costs you have paid wherever possible.


How to make a claim upon your return


The normal claims process must be followed, with relevant supporting evidence to be produced. To get a claim form, please download here and either:


E-mail: Bootstravelinsuranceclaims@travelguard.com
or
Post to: Boots Travel Insurance Claims Dept, PO Box 60108, London SW20 8US


Chartis Insurance UK Limited is authorised and regulated by the Financial Services Authority (FSA number 202628). This information can be checked by visiting the FSA website http://www.fsa.gov.uk/register/home.do. Registered in England: company number 1486260. Registered address: The Chartis Building, 58 Fenchurch Street, London, EC3M 4AB.

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