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Help Topics



  • Tracking the status of your return

    If you have returned an item to us the 'Returns history' section in 'My Account' will show you the status. Below is an explanation of the status you may see.

    'Refund actioned' - This shows you that your refund has been completed. Please allow up to 14 days for the credit to appear in your account. If you request a replacement and we have no stock, we'll give you a refund. You will receive an e-mail to confirm this.

    'Replacement actioned' - This shows you that your replacement order has been created. You'll receive an email to confirm this, we'll also send you another email when we despatch it.

    'Cancelled' - If you see this status you should have been contacted by our Customer Care team to explain why we aren't able to process the return.

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  • Our returns policy

    You can return any unwanted items free of charge within 28 days for a refund or replacement. Unfortunately we aren't able to exchange items. Any Advantage Card points earned against any item(s) you return for a refund will be removed in accordance with the Advantage Card terms and conditions. When returning health and fitness equipment, and in order to assist our couriers, please disassemble prior to collection.

    This does not affect your statutory rights.

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  • How do I return an item bought from

    Option 1: Return to your local store

    Just take the item and the paperwork from your order in to store and we'll refund back to the original payment method.

    Option 2: Return free by post

    Complete the paperwork from your order. Package your item(s) safely with the completed paperwork and attached the prepaid returns label. Take the package to the Post Office and ask for proof of postage.

    Please allow up to 14 days for the credit to appear in your account.

    If you need another copy of the returns note please click here.

    If you need to return heavy or large items, you should contact our Customer Care team for assistance.

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  • Returning an item despatched direct from a supplier

    For items despatched direct from the supplier, please contact the suppliers helpline as shown on the despatch note received with your product. The supplier will then arrange your return. If you are unable to find your despatch note please use the following contact numbers.

    Babystyle Limited 01509 817669

    Bed-e-byes Limited 01756 730859

    Clair-de-Lune Limited 0161 4919800

    Cosatto Limited 0871 977 3900

    East Coast Ltd/Bebecar Ltd 01692 403461

    Homecraft (Daily Living Aids) 08444 124 332

    Plum Products - 0844 880 5302

    RFE International 0800 440 2459

    Tutti Bambini Limited 0208 368 5800

    For items despatched direct from the suppliers please note that we are not able to take these items back into store.

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  • How long does it take to get a refund?

    If you've asked for a refund we'll credit the account you used to pay for your order. Please allow up to 14 days for this credit to appear on your account.This includes orders that have been paid for with Boots Advantage Card points.

    We'll email you when this happens and you can also check your returns history in the 'My Account' section.

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  • How can I track my return?

    At the Post Office you'll be given a receipt for the parcel you're returning, please keep this safe. Once we receive the parcel and process your return, you'll receive an e-mail. We may contact you before processing the return. You can also see the return has been processed in the 'Returns history' section when you log in to your account.

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  • How do I return a gift experience?

    As long as the experience hasn't been booked it can be returned using the paperwork in the order. If the experience has been booked, you will need to speak to the booking line.

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  • Returning something from our 'Other shops'

    For returns from our partner sites, including Kitchen Appliances, please see the individual shop's returns policy either within their Terms and Conditions or Help section.

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  • Our partner sites

  • Boots WebMD Macmillan