Please note that changing your country whilst shopping will remove all items from your basket.
You are here:
Help Topics
Welcome to the Publication Scheme for Boots UK Ltd

Information from
Boots
Published February 2009
Under the Freedom of Information Act 2000 all public authorities are required to have and operate a publication scheme approved by the Information Commissioner. Those providing pharmaceutical services under contract to the NHS in England, Wales and Northern Ireland are public authorities in respect of information relating to those services.
It is the intention of the Information Commissioner that all public authorities should adopt and operate the one model scheme that has been approved. This is a very general scheme based on the principal that all public authorities need to recognise the public interest in the transparency of the services provided for and paid for by the general public. It is a commitment to make information easily available to the public.
Note: The scheme is only for information held as a public authority and does not include any information that is held for other purposes or would be exempt from release.
The scheme requires three documents to be considered:
To assist pharmacists we have produced the outline of a guide for their use. They should consider expanding elements of it to provide greater explanation and additional information where this can be done. For example, if there are specific plans for the provision of NHS services, these could be detailed. It is not necessary to submit the guide completed by the firm or practice for approval.
We recognise that it is unlikely that pharmacists are going to have registers available for public inspection and while this remains the case 'None Held' can be entered in this section. Under policies and procedures we have listed the policies we would expect pharmacists to have. Again if this is not the case, 'Not held' can be entered in the relevant part. Any additional policies should also be listed.
Fees should be requested only where this is done in accordance with our guidance.
Information available from Boots UK Limited under the Freedom of Information Act model publication scheme
Information covered by this scheme is only about the pharmaceutical services we provide under contract to the National Health Service.
| Infomation to be published | How the information can be obtained (eg hard copy, website) | Cost |
Class1 - Who we are and what we do (Organisational information, structures, locations and contacts) | ||
You can find out information and background about our Company. Company registered address is: Boots UK Limited, Nottingham, NG2 3AA | Available on our website at www.boots-uk.com | Free |
Contact details for the Professional Standards team that have produced this guide and operate the publication scheme: Boots UK Limited, Feltham Support Office, Fern House, 53-55 High Street, Feltham, Middlesex TW13 4HU, 0208 890 9333 | Available on our website at www.boots.com | Free |
Details of pharmacies providing NHS funded services is available Opening hours of all of our stores are available | Available on our website at www.boots.com Available on our website at www.boots.com | Free |
Class 2 - What we spend and how we spend it (Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit)Information in this class will be published only where it does not and is not likely to adversely affect the commercial position of the Company. | Not available | |
Class 3 - What our priorities are and how we are doing (Strategies and plans, performance indicators, audits, inspections and reviews) Current and previous year as a minimum | ||
Plans for the development and provision of NHS services | Available on our website at www.boots.com | Free |
| Audit of NHS income (outline only) | Not available | |
Class 4 - How we make decisions (Decision making processes and records of decisions) Current and previous year as a minimum | ||
| Records of decisions made in the firm affecting the provision of NHS services | Not available | |
Class 5 - Our policies and procedures (Current written protocols, policies and procedures for delivering our services and responsibilities) | ||
| Equality and diversity - we treat all of our customers equally and fairly | ||
| Health and safety - we seek to comply with Health and safety law and requirements at all times | ||
| Complaints procedures (including those covering requests for information and operating the publication scheme) - we strive to adhere to the NHS Complaints Procedure when handling NHS related customer complaints. | Leaflet available in pharmacies and contact details on our website at www.boots.com | Free |
| Records management policies (records retention, destruction and archive) - we have a records management policy in place, and records retention schedules set up locally with individual departments throughout the business. We also have a Code of Conduct and Business Ethics set at Group Level which also covers records retention and destruction best practice. | Code of Conduct and Business Ethics details on our website at www.allianceboots.com | Free |
| Data protection policies - we currently have a draft policy in place awaiting approval | ||
| Policies and procedures for handling requests for information - our draft data protection policy covers data subject access requests | Data subject access request forms are available on request from: Central Customer Care Team, D94, Nottingham NG90 1BS | Free |
Class 6 - Lists and Registers Currently maintained lists and registers only | ||
| Any publicly available register or list | Not held | |
Class 7 - The services we offer (Information about the services we offer, including leaflets, guidance and newsletters produced for the public and businesses) | ||
| The services provided under contract to the NHS | Available on our websites at www.boots-uk.com and www.boots.com | Free |


Copyright © The Boots Company PLC. All rights reserved. Boots.com is a trading name of Boots UK Limited. Registered office: Nottingham NG2 3AA. Registered in England: company no. 928555. Registered VAT no. 116300129. Registered pharmacy no. 1092488
