Leaving Hospital Service NHS Discharge Medicines Review Wales only

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Information & Advice


Leaving Hospital Service (NHS Discharge Medicines Review Wales only)

If you have just been discharged from hospital, we know you might like some help and support with your medicines

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Leaving Hospital Service (NHS Discharge Medicines Review Wales only)

If you have just been discharged from hospital, we know you might like some help and support with your medicines

The NHS Discharge Medicines Review Service

The free NHS Discharge Medicines Review Service is available to those who live in Wales, whether you have just been discharged yourself, or if you are helping to care for someone who has just left hospital.

It's important to take the right dose of your prescribed medicines at the right time, to help control your condition as much as possible.

Although the NHS service is only available in Wales, if you live elsewhere in the UK and find yourself in a similar situation, please ask your Boots pharmacist as they will always be happy to offer any help and advice they can.

Leaving hospital: How does the service help?

We'll help make sure that the medicine you're prescribed by your doctor when you return home is the same as the prescription you received while in hospital, or care setting.

We can also answer any questions you may have about your medicine, including how to take it, and can help sort out any issues that may arise.

Who is the NHS Discharge Medicines Review Service for?

The free NHS Discharge Medicines Review Service is for anyone living in Wales who has just been discharged from hospital or a care setting. As a free NHS service, there is no charge.

Although the NHS service is only available in Wales, if you live elsewhere in the UK and find yourself in a similar situation, please ask your Boots pharmacist as they will always be happy to offer any help and advice they can.

What will happen when I leave hospital?

This service consists of two conversations with our pharmacist. If you see your doctor for your next prescription within four weeks of being discharged from hospital, bring it in to your Boots pharmacy along with your hospital Discharge Advice Letter. This letter may be as simple as a note, or piece of paper that lists any changes to your medicines. We will then:

  • Make sure your new prescription includes any changes made while you were in the hospital or other care setting
  • Discuss any questions or concerns you may have about your medicines, such as when you should take them
  • Agree a convenient time for a follow-up conversation either in the pharmacy or on the phone, usually when your next prescription is being dispensed

Follow up chat

During the follow-up chat we will:

  • Make sure we dealt with any problems identified last time
  • Answer any other questions you have about either your medicine or your general health care

Information that you give during these chats may need to be shared with other healthcare professionals, for example, your doctor, or the Local Health Board, in order to make sure that everyone involved in your care can provide the very best care possible. The pharmacist can take you through this in more detail when you ask about the service.

What other services may help when I leave hospital?

If you are going to be taking medicines on a regular basis to help manage a condition, you may find that our Free Repeat Prescription Service, available both in-store and online, could save you time and make life easier. If you find it difficult to manage several medicines, ask your Boots pharmacist about Medisure, which can help you take the right medicines at the right times.

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