Contact Boots Opticians

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Contact Boots Opticians

For Boots Opticians general enquiries or to request an eye check

Telephone: 0845 125 3752 (lo-call rate)
8.30am – 7pm Monday to Friday
8.45am – 5pm Saturday & Sunday

We may record your call to help us maintain high standards of service to you.

Email address: boots.customercare@boots.co.uk

Request an eye check online

Find your local store using our Store Locator


For all Boots Vision Plan (BVP) enquiries

Telephone: 0845 120 3232 (lo-call rate)
Email address: directdebitpayments@boots.co.uk


For online order enquiries

Telephone: 0845 257 3366 (lo-call rate)
8.30am – 6pm Monday to Friday
9am – 3pm Saturday
Closed Sunday

Email address: weborders@bootsopticians.com


Boots Enquiries

For all general Boots enquiries (excluding Advantage Card):

Telephone: 0845 070 80 90 (lo-call rate)
Minicom Customers: 0845 070 80 91
Email address: customerservice@care.boots.com

For Advantage Card enquiries and amendments only:

Telephone: 0845 124 4545 (lo-call rate)

For boots.com shopping enquiries, including orders:

Telephone: 08456 090 055 (lo-call rate)

Office opening hours: Monday to Friday 8.30am – 7pm
Saturday & Sunday 8.45am – 5pm


Alternative formats service

For customers requiring large printed Healthcare advice and information leaflets, available in paper, audio and electronic versions.

For more information on this service phone and order your chosen format on one of the numbers below:

Telephone (UK): 0808 156 2229 (free phone)
Minicom Customers (UK): 0808 156 2228 (free phone)

Office opening hours: Monday to Friday 9.00am – 5.30pm
Closed weekends and bank holidays


Write to Boots

For any Boots related enquiry or feedback write to:

Boots Customer Care
PO Box 5300
Nottingham
NG90 1AA

Registered addresses:

Boots Opticians Professional Services Limited
1 Thane Road West
Nottingham, NG2 3AA
Registered London
Company Number: 6779221
A member of Alliance Boots
Telephone: +44 (0)115 9506111

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Copyright © The Boots Company PLC. All rights reserved. Boots.com is a trading name of Boots UK Limited. Registered office: Nottingham NG2 3AA. Registered in England: company no. 928555. Registered VAT no. 116300129. Registered pharmacy no. 1092488