Important Travel Information

Your right to cancel

In order to cancel your policy and obtain a refund please call us on 0845 125 3810 within 14 days of your cover starting or the date which you receive your policy documents, whichever date is later. Calls may be recorded for training and quality purposes.  We will refund all premiums paid within 30 days from the date you call us to request cancellation.

Please note:

If you are a single trip or city break policyholder we will not refund premiums if before your request for cancellation you have travelled or made a claim within the 14 day period.

If you are a multi trip or gap year policyholder and before your request for cancellation you have travelled or made a claim within the 14 day period, only a pro-rata amount of the premium will be refunded.

Insurance Provider 

Boots Travel Insurance Policy is provided by Boots UK Limited and underwritten by AIG Europe Limited. Boots UK Limited is an appointed representative of AIG Europe Limited, which is authorised and regulated by the Financial Services Authority, FSA register number 202628.

Boots UK Limited, Nottingham, England, NG2 3AA . Registered 928555.

Country exclusions

No cover is provided under these policies for any trip in, to or through: Afghanistan, Cuba, Liberia or Sudan.

Your choice of law 

This insurance will be governed by Scottish Law if you live in Scotland and the law of England and Wales if you live elsewhere in the United Kingdom, unless we agree otherwise. 

Know before you go 

We are working with the Foreign and Commonwealth Office (FCO) to do all that we can to help British travellers stay safe overseas. Wherever you are going, you should check guidance from the FCO web site at www.fco.gov.uk/knowbeforeyougo or call 0845 850 2829.

Advantage Card

• You will collect 4 points for every £1 spent on Boots Travel Insurance
• After shopping online or via the call centre your advantage card points will be added to your account and available for you to use in a Boots store 24 hours after your purchase
• Normal Advantage Card terms and conditions apply, please click here for full details

Important information if you will be motor cycling during your trip

Important documents

Travel insurance is available for UK residents who are under 65 years of age. As with any insurance there are certain exclusions, including claims due to a medical condition or illness that was known about at the time of taking out your policy or booking your trip whichever is later. Cover is not provided for travel to or through Afghanistan, Cuba, Liberia and Sudan or areas where the Foreign and Commonwealth Office have advised against all but essential travel.