Information & Advice
Waiting periods begin from the policy start date and don't apply when the policy is renewed. See the table below for applicable waiting periods.
|Emergency dental treatment||No waiting period|
|All other eligible dental treatment under the policy||Three month waiting period|
|Oral cancer treatment||Six month waiting period|
For a step by step guide, see how to make a claim. You can download and print additional claims forms here:Claims form
If your policy is underwritten by GLUK, please download the relevant form here:
|NHS Plan claims form||Private Plans claims form|
Alternatively, you can acquire them by calling us on 0845 840 1111.
Reimbursement of eligible dental plan claims can be made by cheque or direct credit to your bank account (direct debit customers only).
In order to qualify for cover, all people who are insured:
Yes. However, dentists must be registered with the General Dental Council and cannot be related to you/ the patient or recommended to you by a dentist who is a member of your/ the patient's family.
To check if your dentist is registered with the General Dental Council visit their website: http://www.gdc-uk.net/searchregister.
Please note: if you have the Boots Dental NHS Plan you must go to an NHS dentist as this plan does not cover private treatment, except for in emergencies.
The Boots Dental Plan is designed to help with the cost of:
Your membership certificate shows which dental cover applies to you and the Benefit Schedule will show the maximum annual benefit limits that apply.
You can find full details of the limits and exclusions in the General Exclusions section in the Dental Plan Policy.
No. The Boots Dental Plan only covers you for new conditions that occur once your cover has started.
Emergency treatment is defined as:
Dental treatment required for the immediate relief of severe pain, trauma, swelling or haemorrhage.
If you need to change your direct debit details, please contact us on 0845 840 1111.
To add another person to your plan, please contact us on 0845 840 1111.
If you would like to change your cover, for example from NHS cover to Private level 1, please contact us on 0845 840 1111 and one of our advisors will assist you.
Please note, whether you can change your type of cover depends on a number of factors including if you have already made a claim. It therefore may not be possible in all cases.
When you take out the policy you have a 14 day cooling-off period to give you time to study your policy in more detail. If, within 14 days of receiving your policy wording or Benefit Schedule, you decide that this plan isn't right for you, call us on 0845 840 1111 and receive a full refund (provided no one has made a claim). Alternatively, you can write to our Customer Care team at:
The Customer Services Manager
P O Box 6905
Outside of the 14 day cooling off period, if you haven't yet made a claim then you can still cancel your policy, provided you give at least seven days notice in writing or by contacting the Customer team on 0845 840 1111.
If you have made a claim during the period of insurance then you will be required to pay a full year's premium.
Please note: If you do cancel your policy, you must inform your bank or building society if you pay by direct debit.
For further information regarding the Boots Dental Plan you can contact us on 0845 840 1111. Alternatively, please download and read the following documentation:
If you are dissatisfied, please call our Customer Care team on 0845 840 1111 and we will do our best to assist you.
Boots UK Ltd is an Appointed Representative of Healix Insurance Services Ltd who are registered in England and Wales under Company Reg. No. 5484199 and whose registered office is at Healix House, Esher Green, Esher, Surrey, KT10 8AB. Healix Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority under 437248.
The Boots Dental Plan is underwritten by AmTrust Europe Limited. AmTrust Europe Limited, registered in England number 1229676 at Market Square House, St James's Street, Nottingham NG1 6FG, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 202189. These details can be checked on the Financial Services Register by visiting www.fca.org.uk or by calling 0800 111 6768. Member of the Association of British Insurers
The policy is arranged and administered by Healix Insurance Services Limited on behalf of the insurer, AmTrust Europe Limited. Healix Insurance Services is authorised and regulated by the Financial Conduct Authority (FCA) to transact general insurance business. Its Financial Services Register number is 437248.
Boots UK Ltd only offer a dental insurance plan from one insurer, AmTrust Europe Limited.
Boots UK Ltd do not make a personal recommendation as to whether the plan offered is suitable for you. This is your responsibility, after reading the pre-sale information provided.
If you choose to purchase a Boots Dental Plan, you must take reasonable care to answer all questions put to you about your proposed insurance fully, honestly and to the best of your knowledge. You must inform us as soon as possible if there is any change to the information you have provided us with, including (but not limited to) a change of marital status or address. Failure to do so may result in your policy being cancelled, or your claim may be declined or not paid in full.
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