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Help Topics



  • Why can't I book an eye check on your website?

    We're currently unable to book you an Opticians appointment online. In order for us to book you an appointment, please call us on 0845 1253752 and we'll be happy to help. If you've requested an appointment today, 8th October, please call us to discuss your request.

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  • Who are the regulators of Boots Opticians?

    In the UK, all optometrists must be registered with the General Optical Council and listed in the Opticians Register.

    Don't forget that if you have any problems with your glasses or contact lenses or any concerns about your vision or eye health, you can go to Boots Opticians and we'll be happy to help you.

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  • What are the Boots Opticians terms and conditions?

    This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the Boots Opticians website.

    • Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Boots Opticians Professional services limited do not represent that any product Referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable
    • Any contract on this website, whether for use of the site or in relation to the purchase of products or services through the site, will be between you and Boots Opticians Professional services limited, and will be governed by the laws of England and Wales, and all parties submit to the non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English
    • We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so theRefore can not guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Boots Opticians Professional services limited disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access
    • Boots Opticians Professional services limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website
    • We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider
    • Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website
    • The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Boots Opticians Professional services limited Ltd or any of their employees or agents
    • These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions
    • Boots Opticians Professional services limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website


    All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given Boots UK Limited or Boots Opticians Professional services limited Limited for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.


    All designs, text, graphics and their selection and arrangement on this website are the copyright of Boots UK Limited, Boots Opticians Professional services limited Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Boots UK Limited's prior written consent is strictly prohibited.

    Colour reproduction

    Boots Opticians has made every effort to reproduce colours on the site as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.

    This means that when you order products from the Shop, colours may differ from what you see on the screen.

    If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (ask in store for more information).

    Registered Address

    Boots Opticians Professional services limited Limited, Registered England 6779221, 1 Thane Road West, Nottingham, NG2 3AA member of Alliance Boots.

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  • What are the Boots Opticians terms of website use?

    This page (together with the documents referred to on it) tells you the terms of use on which you may make use of this website Boots Opticians (this "site"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site.

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  • How do I book an eye check?

    It's easy to book an eye check or make an appointment at a Boots Opticians practice:

    • Simply call 0845 125 3752* and make your appointment over the telephone. A standard eye check costs £25
    • Request an appointment online. Simply complete a short form stating when and where you would like your appointment. Someone from your local Boots Opticians store will call you back to make the appointment
    • Make an appointment at your local Boots Opticians practice, you can find your nearest practice at our store locator

    • Between 8.30am and 7pm Monday to Friday and 8.45am and 5pm on Saturday and Sunday (local rate, although costs from mobile will vary. Calls may be recorded for training purposes)

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  • What happens at an eye check?

    Coming to Boots Opticians for an eye check is nothing to worry about and usually takes approximately 30 minutes. At the eye check you'll firstly provide information about your lifestyle and then you'll have your eyes checked by the Optometrist. After the eye check, the Optometrist will give you information and advice on the health of your eyes, and whether you will need a prescription to correct your vision. If you do, the Optometrist will give you further advice about the eyewear options available to suit your needs. This could be glasses, contact lenses, sunglasses or a combination of these options. You will also receive additional advice about how to keep your eyes healthy.

    If you don't need a prescription the Optometrist will advise you when you should next have an eye check.

    Find out more about eye checks here.

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  • What happens if I need glasses or contact lenses?

    If you come to Boots Opticians for an eye check and we find that you need a prescription, the optometrist will tell you more about your eyesight and will help you decide which lenses are best for you.

    You'll then have a Personal-Eyes consultation, which is our way of making sure that we work with you to find the glasses that make you feel comfortable and confident.

    If you decide to try contact lenses, you can make an appointment for our Free contact lens assessment and trial.

    Further information is available on the following pages:

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  • How often should I go for an eye check?

    We recommend that you have your eyes checked at least every two years.

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  • Can I get my prescription sent to me?

    You can request a copy of your prescription by getting in touch with the Boots Opticians practice where you had your eye check. Their phone number can be found at the top of your till receipt, or on our store locator here. Please choose option two when you call.

    When you get in touch with the practice, please provide them with the following:

    • your full name
    • your date of birth
    • the address which they hold on record for you
    • a fax number or a postal address, since we currently don't have the facility to email this information to you

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  • When should my glasses be ready?

    Your glasses should be ready in 10 days, but if you've been waiting longer than this, please contact your local Boots Opticians.

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  • How much is an eye test in Boots Opticians?

    Unless you qualify for an exemption (see below), an eye test is £25.

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  • Do I qualify for a free eyecheck?

    Certain groups of people, such as children under 16 years old, are eligible for free NHS eye checks and help towards the cost of glasses and contact lenses.

    Please see our page on NHS discounts to find out if you are eligible and how to claim.

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  • How do I pay for my glasses?

    You can either pay for the glasses in full when the order is placed, or leave us a deposit of at least 50 percent to secure the order, and then pay the rest when you collect your glasses. Please note that we no longer accept cheques at Boots Opticians.

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  • How do I claim my free eye check?

    You can book an appointment online here, or phone our helpline on 0845 125 3752. You can also visit your nearest Boots Opticians and let our colleagues know that you're entitled to a free eye check. When you come in for your eye check, our colleagues will provide you with the appropriate NHS form to complete, if required.

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  • Why do I only earn 1 Advantage Card point per pound at Boots Opticians?

    We offer one point per pound on certain items like glasses, so we can continue to offer more points on everyday items.

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  • When can I collect my glasses?

    When you order your glasses at your opticians practice, you will be given a collection appointment. Your glasses will be ready about 7 to ten days after you place your order.

    In the mean time, if you have any questions about your glasses order, please contact your Boots Opticians practice. Their phone number can be found at the top of your till receipt, or on our store locator here. Please choose option two when you call.

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