How to use My Account on Boots.com

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How to use 'My Account' on Boots.com

Questions

Answers

  • I want to change my password


    Keep your password secret and avoid writing it down. If you want to change your password follow the steps below:

    • Log onto the website
    • Click 'My Account' at the top of the page
    • Click 'About me'
    • Click the 'Tick here if you would like to change your password' box.
    • The password fields will be blank, enter your new password into the appropriate field
    • Enter it again to confirm
    • Click 'Submit'
    • A message will appear at the top of the screen to confirm your password has changed

    If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page.

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  • Having trouble logging in?


    • Check the spelling of your email address as well as your password - passwords are also case sensitive.
    • Forgotten your password? Click on the 'Login / Register' link at the top of the page and then the 'Forgotten password'. If you are using a mobile device, click on 'My Account' at the bottom of the page first.
    • Type in your email address, surname and date of birth then click 'Submit'. We'll send you an email with a link to reset your password. If you have any problems at this stage please contact our Customer Care team, see the 'Contact us' section of the site for more details.
    • Once you have received your new password email, click the 'Change password' link (If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page). Enter your new password into the appropriate field and enter it again to confirm.
    • Click 'Submit' to change your password. You'll then be logged into your account and we'll send you a second email to confirm your details have been updated.
    • More than 6 unsuccessful attempts will deactivate your account. If this happens please contact our Customer Care team, see the 'Contact us' section of the site for more details

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  • How to update your details


    Once you have logged in you can use the 'My account' section of the site to update your personal details including:

    • Your email address
    • Your password
    • Your name
    • Your Advantage Card number and club details
    • Your address book

    Please remember that we do not share your details with any third party organisation outside of Boots, unless it is necessary to check credit details or references. If you have indicated that you don't mind receiving direct marketing, your shopping history and profile will help to ensure that any information you receive from Boots is relevant.

    If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page.

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  • Why can't I update my account details on my mobile?


    If you are using a mobile device, you will automatically be directed to the mobile version of our website. Our mobile site does not have the full range of features of our main site and you will not be able to use this feature. However, you can do this by switching to our full website on your mobile device by clicking the 'Visit full site' link at the bottom of the page.

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  • Features of Boots.com:

    Registering on Boots.com isn't all about being able to shop; we also offer many other great features which you can access using the 'My Account' link at the top of the page, for example:

    Tracking a delivery - The 'Order history' section displays details of each order you've placed and includes a link to the carriers website so you can track your parcels.For more details click here.

    Tracking a refund - The 'Returns history' section allows you to see if your return has been processed.For more details on returns please click here.

    How to re-order - The re-order function makes it easy for you to buy items included in previous orders. All you need to do is find your order using the 'Order history' section and click the 'Re-order' button. The items will then be added to your basket. If one or more of the items is out of stock a message will appear at the top of the basket page to advise you.

    (If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page).

    Your address book - You can save addresses to make shopping really simple. Then when you checkout, just select an address you wish to use. You can also add extra details and delete addresses from here.

    (If you are using a mobile device, you will not able to to view addresses, but will not be able to add a new address or edit an existing address. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page).

    Favourites - If there are items you buy regularly you can add them to your favourites. You can then quickly add some, or all of these to your basket (If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page).

    Wish list - You can create a list of treats for a birthday, anniversary or any special occasion. You can then e-mail your friends and family with the selected items you wish them to buy for you (If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page).

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  • Macmillan

Copyright © The Boots Company PLC. All rights reserved. Boots.com is a trading name of Boots UK Limited. Registered office: Nottingham NG2 3AA. Registered in England: company no. 928555. Registered VAT no. 116300129. Registered pharmacy no. 1092488