Help Topics
How do I track my parcel?
Where do you deliver to?
Will I need to sign for my parcel?
I haven't received all of my order
How do I track my parcel?
By logging in to your account and clicking 'My Account' at the top of the page, click 'Order history' then select the order number you wish to track. The name of the company delivering your parcel(s) will appear in the parcel delivery section, see below for how to track each one:
If delivered by DHL:
Click here to link to the DHL website.
If delivered by XDP:
Click here to link to the XDP website.
Collect from store:
You are unable to track these orders until they arrive in store. Once they are available for collection you will receive an email and text message if you provided a mobile number when you placed your order.
For orders placed with 'Other Shops' including Kitchen Appliances, please refer to the Help section of the individual shop.
Where do you deliver to?
Virtually all addresses within the UK, Northern Ireland and to BFPO addresses.
Unfortunately, we cannot offer delivery to any other country or PO boxes. We also don't deliver to home addresses in the Channel Islands but you can still order in store for collection from our Channel Island stores.
Boots.com deliver to British Forces Post Office addresses. The charge for BFPO delivery is £6.00, this includes the cost of delivering your parcel to the BFPO sorting office and the charge applied for delivery to your chosen address. Please note that the facilities at the BFPO are restricted to Service personnel, entitled civilians and their dependents serving in the HQ, its outstations and the local British Embassy.
We can't ship aerosols to BFPO addresses. Aerosols will be intercepted and returned to us.
Please also note that certain areas carry specific weight restrictions and parcels over these weight limits are automatically returned to us. For further information on deliveries to British Forces postal addresses please visit www.bfpo.mod.uk.
Simply add the products you wish to buy to your basket and then choose a store for collection. You will then have two weeks to collect your items, giving you lots of time to find a day convenient for you.
To order using 'Order & Collect' follow the steps below:
To find stores, directions and opening hours, please visit our store locator.
We've listed our delivery options and costs in the table below to help you decide which option is best for you.
| Delivery option | Cost | Details |
| Collect from store | Free* | Collect from store is available in over 1950 Boots stores across the UK. Usually delivered to your chosen store within 5 working days. *Free delivery in a single transaction excluding gift boxing, infant formula, other shops and Boots services (insurance and opticians). |
| Standard | £2.90 or free if you spend over £40* | Usually delivered within 4 working days 8am-7pm Mon - Fri. *Free delivery on orders of £40 in a single transaction excluding gift boxing, infant formula, other shops and Boots services (insurance and opticians). |
| Named day | £4.40 | You can select a named weekday up to 14 days in advance. Usually delivered between 8am-9pm. |
| Next day | £4.50 | Available on orders placed before 2.30pm. Orders placed after 2.30pm Mon-Fri or anytime Sat/Sun will not be delivered next day. The earliest delivery date for these orders will be shown at the checkout. Next day delivery is not available on pharmacy medicines (marked [P]). |
| Saturday | £5.50 | Usually delivered between 7am - 1pm. |
| BFPO | £6.00 | Orders must not contain aerosol products or bulky/heavy items. |
| Heavy/bulky items | £5.00 | Orders containing bulky/heavy items are not available for free delivery. We offer a standard (usually 5 working days) or named day service on orders containing these items. |
| Super heavy items (over 50kg) | £12.99 | Orders containing super heavy items are not available for free delivery |
Please note:
Will I need to sign for my parcel?
When you place your order we'll let you know at checkout if you need you to sign for it. If a signature is required the carriers won't leave the parcel at an address without getting a signature.
If nobody is available to sign for the parcel, they will return it to the depot and leave you a card.
You should call the number on the card and quote your parcel number to rearrange delivery.
Spend over £40* in a single transaction and receive free standard delivery to a home address. Delivery to a Boots store is free.
* Please note exclusions apply, please see delivery terms and conditions above.
By clicking 'My Account' at the top of the page and then 'My orders' you can see the current status of your order and parcel(s). In the tables below we have given you a description of what these status mean:
| Status | Description |
| 'We have received your order' | Your order has been placed and you can't cancel it. |
| 'Under pharmacist review' (orders containing medicines only) | Your order contains a pharmacy medicine and is currently being reviewed by a Boots pharmacist. We can't sell these medicines without the approval of a pharmacist. |
| 'Cancelled by pharmacist' | Your order has been cancelled following pharmacist review. This is rare. Whenever there's a problem with your order we amend your order, with your agreement, rather than cancel it. When this status is shown you should have been contacted by a Boots pharmacist to explain why your order has been cancelled. |
| 'Your order is being processed' | Your order is being processed in our warehouse. |
| 'Cancelled by Boots.com' | Your order has been cancelled by us as there's no stock available or authorisation has failed. You'll receive an email advising you of this. |
| 'This shipment is on hold' | Your parcel has left our warehouse and is with the carrier for delivery. |
| 'Your order has been despatched' | Your parcel has left our warehouse and is with the carrier for delivery. |
| 'Your order has been partially despatched' | This means part of your order has been cancelled by us. The cancelled item will have been removed and the rest of your order will be with our carrier. You will only be charged for the despatched items. |
Order & Collect status
The status below will appear if you chose to collect your order from one of our stores:
| Status | Description |
| 'Received by store' | Your order has arrived at the store you selected for delivery. You now have 2 weeks to go and collect it. |
| 'Collected by customer' | Your order has been collected from the store you selected for delivery. |
Tracking your order with the carrier
The status below are shown on the carrier website when you track your parcel. To see how to track your parcel click here
| Status | Description |
| 'Your order is out for delivery' | Your parcel is with the carrier and delivery will be attempted today, unfortunately we are unable to give a specific time. |
| 'Your order has been delivered' | You should have received your parcel. If you feel you've not received your entire order, please click here. Note: Your order maybe delivered in more than one parcel so please remember to track each one separately. |
| 'Your order has been delivered (secure location)' | The carrier company will have left your parcel in a secure location, such as in a shed, garage or with neighbours. They should advise you of the location on the card they leave. |
| 'You have been carded (Parcel not left)' | You will see this if nobody was available at your address or a neighbour's address, or if the carriers were unable to leave the parcel in a secure location. You should call the number on the card and quote your parcel ID to re-arrange delivery for a suitable date. |
| 'Damaged' | Your parcel has been damaged in transit. A member of our Customer Care team may have tried to contact you. If you have not received contact from us please speak to our Customer Care team. Please see the 'Contact us' section of the site for more details. |
| 'Missort' | Your parcel has been loaded onto the wrong van. The carrier will be aware of this and try to deliver to you as quickly as they can, which is normally the day after the original delivery date. |
| 'Inadequate address' | The carriers have been unsuccessful in finding your address. We may call you to ask for additional information to pass to the carrier. Alternatively, you can contact our Customer Care team. Please see the 'Contact us' section of the site for more details. |
| 'Refused' | When attempting delivery the parcel was refused. The carriers will return the parcel to our warehouse and you will be refunded when it arrives. |
The carrier will leave a card when they attempt to deliver your parcel. If your parcel is delivered by DHL we'll also send you an email and SMS to let you know we've attempted delivery. You should call the number on the card and quote your parcel number to arrange a suitable date for delivery. If your parcel has been left with neighbours or in a safe location then this will be indicated on the card.
I haven't received all of my order