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  • Email us

    We will aim to respond to emails within 2 days, but for a more immediate response please phone us using the relevant number above.

    For Advantage Card queries where possible, please remember to include your Advantage Card number.

    If your query is regarding a delayed replacement Advantage Card or a welcome pack for either Parenting Club or Health Club please sign in to your boots.com account and check your address details are correct. If your address is incorrect please update your address details before emailing us.

    If you need to print off another copy of our returns form, you can do so by clicking here.

    To email us, click here.

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  • Write to us

    If you would prefer to write to us, our postal address is:

    Boots Customer Care
    PO Box 5300
    Nottingham
    NG90 1AA

    Please allow up to 10 working days, from receipt at our office, for a response.

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  • Phone us

    For the most immediate response, please call the most appropriate number below:

    Customer Service enquiries for Boots.com:

    To place an order, or for queries about an order already placed on Boots.com, including Advantage Card points earned on Boots.com

     – 0845 609 0055


    Advantage Card enquiries:

    For all enquiries relating to your Advantage Card (except for queries about Advantage Card points earned on Boots.com, please see above)

    UK – 0845 124 4545
    ROI – 1890 200 085


    General store enquiries, not related to Boots.com:

    For information about our stores including stock, locations, opening times and services, or to give us feedback about your experiences in store or with a particular product

    UK – 0845 070 8090
    ROI – 1890 708 091
    Minicom number – 0845 070 8091


    Pharmacy enquiries

    If you have used one of our Pharmacy Services, or require further information about these services

    Online enquiries – 0845 301 4219
    In store enquiries – 0845 070 8090

    *Please note all calls may be recorded or monitored for quality and training purposes


    Customer Care opening hours:

    Monday to Friday – 08:30 to 19:00
    Saturday and Sunday – 08:45 to 17:00
    Bank Holidays – 09:00 to 16:00

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  • Macmillan

Copyright © The Boots Company PLC. All rights reserved. Boots.com is a trading name of Boots UK Limited. Registered office: Nottingham NG2 3AA. Registered in England: company no. 928555. Registered VAT no. 116300129. Registered pharmacy no. 1092488