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Answers
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Email us
We will aim to respond to emails within 2 days, but for a more immediate response please phone us using the relevant number above.
For Advantage Card queries where possible, please remember to include your Advantage Card number.
If your query is regarding a delayed replacement Advantage Card or a welcome pack for either Parenting Club or Health Club please sign in to your boots.com account and check your address details are correct. If your address is incorrect please update your address details before emailing us.
If you need to print off another copy of our returns form, you can do so by clicking here.
To email us, click here.
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Write to us
If you would prefer to write to us, our postal address is:
Boots Customer Care
PO Box 5300
Nottingham
NG90 1AAPlease allow up to 10 working days, from receipt at our office, for a response.
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Phone us
Customer Care opening hours:
Monday to Friday - 08:30 to 19:00
Saturday and Sunday - 08:45 to 17:00
Bank Holidays - 09:00 to 16:00For the most immediate response, please call the most appropriate number below:
Boots.com enquiries:
For all enquiries relating to shopping on Boots.com (including Advantage Card points earned on Boots.com) or to place an order - 0845 609 0055
Advantage Card enquries:
For all enquiries relating to your Advantage Card (except for queries about Advantage Card points earned on Boots.com)
UK - 0845 124 4545
ROI - 1890 200 085General Customer Care enquiries:
For general information including information on our shops (including stock, locations, opening times, services) or to tell us about your experiences in store or with a particular product.
UK - 0845 070 8090
ROI - 1890 708 091
Minicom number: 0845 070 8091*Please note all calls may be recorded or monitored for quality and training purposes.
