About Boots.com

Answers

• Introduction to About Boots.com

  Our About Boots.com section is where you will find information like our terms and conditions, health related advice and our security and privacy policy. You can also find information on the policy of our stores. For information on how to use Boots.com, please refer to our help section.

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• About Boots UK Limited

  Ownership

  Boots.com is the trading name of Boots UK Limited (VAT No. 116 3001 29). For further information on Boots, please click here.

  Sale of products

  Products are sold from this site by Boots UK Limited. Pharmacy medicines (identified with a [P] symbol) and prescriptions are sold under the professional supervision of a Boots pharmacist.

  Dispensing Service

  The prescription dispensing and delivery service offered on this site is provided by Boots UK Limited, under the professional supervision of a Boots pharmacist. All Boots UK Limited pharmacists are registered with the Royal Pharmaceutical Society of Great Britain. To check these details, please click here.

  Healthcare Advice

  Boots' Pharmacy Superintendent is responsible for healthcare advice provided in relation to Pharmacy medicines and other healthcare advice located within the Boots Pharmacy pages of Boots.com. The name of the Pharmacy Superintendent is Paul Bennett. All other information and advice on this website is the responsibility of Boots UK Limited.

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• General Terms and Conditions

  This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the Boots.com Web site.

  Unless otherwise specified, the materials on this Web site are directed solely at consumers who access this Web site from the United Kingdom. Boots UK Limited does not represent that any product referred to in the materials on this Web site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

  Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

  Any contract will be communicated in English.

  We have taken every care in the preparation of the content of this Web site, however we cannot guarantee uninterrupted and totally reliable access to this Web site, and so therefore can not guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Boots UK Limited disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Web site and will accept no liability for any loss or damage arising as a result of problems with access.

  Boots UK Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Web site.

  Certain (hypertext) links in this site may lead to other Web sites, which are not under the control of Boots UK Limited. When you activate any of these you will leave the Boots.com Web site and Boots UK Limited has no control over and will accept no responsibility or liability for the material on any Web site which is not under the control of Boots UK Limited

  We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

  Your correspondence or participation in promotions, or business dealings with advertisers found on or through the Web site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this Web site.

  The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Boots UK Limited, or any of their employees or agents.

  These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

  Boots UK Limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this Web site.

  Trademarks

  All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Boots UK Limited for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

  Copyright

  All designs, text, graphics and their selection and arrangement on this Web site are the copyright of Boots UK Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Boots UK Limited prior written consent is strictly prohibited.

  Acceptance of orders

  We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

  Subject to further validation checks we may choose to make, our acceptance of your order brings into existence a legally binding agreement between us.

  When your order contains a pharmacy medicine (identified on this site by a [P] symbol) your order will be subject to review by a Boots pharmacist. Subject to this pharmacist's approval, sale of these medicines will then be made by Boots UK Limited.

  Boots reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

  We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.

  All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We may submit your orders to Retail Decisions who securely review orders on behalf of Boots.com to eliminate fraud and safeguard our customers transactions. We may also submit your date of birth and the value of your order to Experian Ltd. We will not be liable for any delays to your order this may cause. This information may be retained by Experian Ltd for future validation enquiries by other companies. For more details of the information Experian Ltd hold about you, visit http://www.experian.co.uk/. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK addresses.

  Colour reproduction

  Boots.com has made every effort to reproduce colours on the site as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.

  This means that when you order products from the Shop, colours may differ from what you see on the screen.

  If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see Returns for more information).

  Price information

  Boots.com has taken great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid. However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where appropriate. Promotions and prices you see in Boots high street stores do not apply to Boots.com, and vice versa.

  Prescription medicines

  The Online Prescription Delivery Service is provided by Boots UK Limited. For the terms of this service please click here.

  Trading name and address

  Boots.com is a trading name of Boots UK LimitedRegistered Office, 1, Thane Road West, Nottingham, NG2 3AA.Registered England 928555VAT number 116 3001 29A member of Alliance Boots

  Disposal of Waste Electrical and Electronic Equipment and Batteries

  In the past, most waste electrical and electronic equipment and batteries have ended up in landfill sites, where the toxic materials some of them contain can put communities at risk.

  However, facilities now exist for these products to be collected separately from normal household waste and sent for recycling. This enables the hazardous materials to be disposed of safely and other materials to be used to make new products.

  So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing household recycling centres to deal with this additional waste. To find out more about where you can recycle electrical waste, please visit www.recycle-more.co.uk or contact our free helpline 0800 915 9023.

  Waste household batteries can also be disposed of at local council sites or at the special collection points that will be in Boots shops and other locations from February 2010.

  All new electrical and electronic products and batteries are now marked with the crossed out wheeled bin symbol to remind consumers to recycle. In the case of batteries this is sometimes accompanied by the letters "Pb", "Cd" or "Hg" to indicate that lead, cadmium or mercury may be present.

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• eGift voucher Terms and Conditions

  In order to buy an eGift voucher, you must be registered to Boots.com. A recipient of an eGift voucher must have a valid email address, and although it is possible to receive an eGift voucher without being registered to Boots.com, it is not possible to redeem before registration.

  Unfortunately, it is not possible to earn Boots Advantage Points when buying an eGift voucher. However, points are awarded when the eGift voucher is redeemed.

  Our eGift vouchers may only be redeemed on Boots.com, towards the purchase of items listed on Boots.com, sold by Boots.com. They cannot be spent in any of our Other Shops or on Bootsopticians.co.uk.

  When payment is made with an eGift voucher, your account is debited immediately upon order confirmation.

  This eGift voucher has a cash redemption value of 0.001p and is not transferable or assignable.

  Any unused balance will be placed in the recipient's eGift voucher account.

  If the order exceeds the amount of the eGift voucher, the rest of the balance must be paid by credit or debit card, or by PayPal

  If you request a refund for an order paid for by eGift voucher, your refund will be processed to the same eGift voucher account. Unfortunately it is not possible to issue refunds to alternative payment types.

  eGift vouchers and unused portions of eGift vouchers expire one year from the date of issue.

  Buying or redeeming eGift vouchers is subject to our normal Terms and Conditions and order validation procedures.

  Promotional discount is not valid when buying eGift vouchers, although is available when the eGift voucher is being redeemed.

  Boots.com reserves the right to remove, block or de-activate eGift voucher accounts without notice.

  If you have any queries, you can contact our Customer Care team by clicking here

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• Live Pharmacist

  The Live Pharmacist service trial period has now ended. If you wish to speak with a Boots Pharmacist please click here to locate your nearest Boots Pharmacy. Boots also operates a nationwide chain of Midnight Pharmacies with extended opening hours so, right through until midnight, you can now have your prescriptions dispensed, buy any medicines you need and receive professional advice from a pharmacist.

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• Boots Communities, Blogs and Forums – Terms and Conditions

  The following terms and conditions apply for all registrations made to any Boots user generated content including blogs, groups and forums (including the Parenting Club Community). For product ratings and reviews please refer to the Ratings and Reviews specific terms and conditions.

  
  1.General
  

  Membership is also subject to our standard terms and conditions, to view these, please click here. We are committed to protecting the information we collect about you – to find out more about our privacy terms which apply to service membership click here.

  
  2. Online posts via a blog, discussion, message board or group
  

  We want everyone to enjoy using our communities, so we've put together a list of guidelines to help you make the most of it.

  
  

  Keep your posts relevant to the discussion or group that you are in, for example, in the Parenting Club Community keep to topics relating to pregnancy or parenting.

  
  

  For your protection and in the interests of safety, decency and pharmaceutical industry guidelines and legislation, messages which are in breach of the guidelines below may be edited or deleted from the site.

  
  The following is not acceptable on this site (these are not exclusive):
  

  • Named prescription only medicines eg. brand names like Viagra
  • Inappropriate or unsafe medical advice, including reference to inappropriate use of a medicine or medical device
  • Disparaging reference to a healthcare product, company, institution or medical profession
  • Reference to inappropriate use of a vitamin, mineral, supplement or other complementary healthcare product
  • Reference to a named healthcare professional
  • Medicinal claims made about a product which is not a medicine
  • Excessive praise for a medicine likely to encourage others to over-use
  • Messages which, in the moderators view contains vulgar, offensive, sexually orientated, racist or abusive language
  • Messages which appear to be blatant advertisements
  • Messages which cause offence or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report)
  • Messages which contain personal details such as e-mail address, postal address or telephone number
  • Messages which contain price information which is misleading
  • Messages which are posted with a username or profile image that could be deemed offensive
  • We will not be able to post messages in any other language other than English

  
  

  If users do not adhere to these guidelines we may delete their posts, temporarily suspend their ability to take part in any discussion or even suspend the community. Continued breach of the guidelines may result in permanent exclusion. Boots reserves the right to delete any message displayed in the message boards at any time, for any reason without notice.

  
  

  By submitting User Content to us you automatically grant to us a worldwide, fully-paid, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable right and license to use, record, sell, lease, reproduce, distribute, publicly display, transmit, publish and otherwise exploit the User Content (in whole or in part) as Boots, in its sole discretion where it is deemed appropriate. We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such User Content. This also includes using this content in marketing materials.

  
  

  In order to contribute to a Boots community you must have a Boots.com account and by doing so you are agreeing that Boots UK Limited may use your email address to contact you for administrative purposes in regards to the posts you make.

  
  

  Aside from your screename none of the registration information you provide will be published or disclosed within the site unless you make your profile information public or opt to share your profile information with friends in the community. You can select from these three options: private, public and share with friends in your community profile.

  
  3. Legal obligations
  

  The law says you may be liable if you post defamatory or illegal material of any nature on the message boards. This includes text, graphics, video, programs or audio. Sending a message with the intention of committing an illegal act is strictly prohibited. By entering words and comments, you agree only to send material to which you have the copyright or other permission to distribute electronically. You may not violate, plagiarise, or infringe the rights of third parties including copyright, trademark, trade, secret, privacy, personal, publicity, or proprietary rights.

  
  

  Entering your words and comments is your acceptance of these terms and conditions.

  
  House Rules
  

  Please be polite and respectful towards others, remembering that people of all backgrounds are welcome here. If someone starts being offensive or rude in any way, don't hesitate to report it through 'Report Abuse'.

  
  

  Please do not post things that are completely out of the topic (for example, in the Parenting Club Community keep to topics relating to pregnancy or parenting). If you are in a discussion please try and keep to the topic of that discussion – if you have something else to discuss start a new discussion.

  
  

  Please read your post before you submit it so you ensure you are completely happy with what you are posting.

  
  

  Never post your or someone else's personal details like phone number, address or bank details. Your posts are out there for anyone to see so take care what you say about yourself.

  
  

  Remember when you talk about things others may act on what you say. We may have to remove comments if they seem like they are giving advice when it comes to health and health products. We want all users to be safe.

  
  

  Please make sure you read our terms and conditions before contributing to this community. If you have already registered you will already have agreed to them so please familiarise yourself with them.

  
  

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• Security and Privacy

  We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, information on ordering with us and assurances about credit and debit details.

  Our policy

  This privacy information was last updated on June 20th 2008. Boots UK Limited is registered under the Data Protection Act. We are committed to protecting the information we collect from you, which we use to enhance your experience of using Boots. com and to provide you with the services you request from us.

  We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide on this site.

  When you buy goods and services from us we record your details to ensure that we can for example:

  • be certain that any orders you have placed can be processed to completion
  • contact you in emergencies, such as an urgent product recall.
  • deal with any financial queries.

  This data will not be used to send marketing offers or shared with any other business other than those identified in our terms and conditions.

  If you cancel your registration you will no longer be able to shop online or receive e -mails from us. Any orders you have placed will be processed as normal. You cannot open a new account using the same e-mail address as a previously closed account.

  Although the Live Pharmacist service is no longer provided, information you may have supplied through Live Pharmacist is stored in a secure database for at least two years to ensure that we meet the ethical requirements of the Royal Pharmaceutical Society of Great Britain and so that we can follow up any subsequent queries.

  Ordering online

  Ordering online using your credit card details is just as safe as ordering goods over the telephone, if not more so. Boots.com has been issued with a Secure Server Digital Certificate by the online Certification Authority, VeriSign, and has been authorised to display the VeriSign Authentic Site Seal.

  Cookies

  A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site.

  The tool is used by many Web sites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly.

  Like other retailers we use 'cookies' to allow us to fill in our login fields with your email address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to Boots.com.

  If you are using another person's computer to login to our site (eg in an internet cafe or a colleagues computer at work) then it's possible your e mail address will display in the login field to a subsequent user of our site. We therefore advise customers to clear 'cookies' stored by the web browser when using another person's machine in order to prevent this from happening. The option to do this is normally found within the Tools dropdown menu at the top of the browser window.

  If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site. (For example products you have placed in your basket may be lost.)

  In the future, we may use cookies to personalise our Web site, but we will let you know when that happens.

  For independent information about cookies visit www.aboutcookies.org

  Boots.com is not responsible for the content of external Internet sites.

  We would like to advise you that Boots.com uses pixels, or transparent GIF files, to help manage our online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognise a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. We would like to assure you that with both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. This information does not contain your name, address, telephone number, or email address. For more information about DoubleClick, please click here

  Purchasing pharmacy medicines

  When purchasing pharmacy medicines from this site you will be asked to provide some additional information about your health, so that Boots pharmacy staff can check that the medicine is suitable for you. This information is encrypted before it is sent to us. When received we hold it securely on our systems, where it can be viewed only by Boots UK Limited's pharmacy staff. It is therefore not available to Boots.com's contact centre staff. Any further correspondence between the pharmacy and yourself will be treated as confidential and held securely.

  Purchasing prescription medicines

  If you make use of our Prescription Dispensing and Delivery Service you will be asked to supply the following to a secure online connection:

  your prescription requirements, your customer details, including payment details where appropriate, your prescription, and (optionally) some patient health information.

  In order to complete your order, you will then need to post your prescription directly to Boots' Walsall pharmacy. This information will be stored securely at our pharmacy. Your prescription details, together with any other health information you provide, will be added to Boots' secure internal pharmacy system. This system allows pharmacy staff in other Boots stores to check your prescription history and medical conditions before dispensing further medication, ensuring that you receive the best possible pharmacy service from us, whichever store you use.

  We may use e-mail to contact you where, for example, you have requested a private prescription quote, or when we are unable to contact you directly by 'phone. Therefore please ensure that you maintain adequate password control over access to your e-mail account. Also note that if you send a e-mail directly to our pharmacy from your own e-mail account its contents will not be encrypted and therefore not secure.

  For more details about how we use your personal information, take a look at other sections of this page.

  Verisign authentification

  The VeriSign Digital ID is an electronic licence credential for online business. It confirms that Boots.com is a legitimate web site which establishes an encrypted communication channel protecting the information you send when submitting details for payment in the Shop. For more information about VeriSign Digital Authentication services and online security guarantees, visit the VeriSign web site at www. verisign.com

  Credit and Debit security assurance

  At Boots.com you don't have to worry about your credit or debit card safety.None of our customers have had an instance of fraudulent use of their credit or debit card as a result of purchases made with us.

  We are so confident of the security on our site that we back every purchase with our assurance of security. We encrypt all our personal information (including card details, name and address). This means that your information is protected by a unique key or code as it travels over the Internet.

  In the event of unauthorised use of your credit or debit card, most card issuers either cover all of the charges, or may limit your liability to £50. If your issuer does pass on any of the £50 then Boots.com will cover your liability up to £50 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Boots.com.

  In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

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• Affiliates and advertising

  What are affiliates?

  Affiliates are partner websites, blogs or forums that earn commissions on sales generated from links to our website. To enable affiliates to do this easily, we provide them with banners, product data feeds and text links. Please refer to our Terms and Conditions for more information.

  How do I join?

  If you own or operate a website you can apply to join our affiliate programme to receive commission on sales generated by your visitors to our site. This programme is managed by our exclusive partner, Affiliate Window. For information and guidelines on how to apply and for terms and conditions, please click here

  Please read our trademark guidelines for affiliates of www.boots.com if you wish to submit an application.

  Current Commission Level: 3.5%
  Cookie Length: 30 days

  Working with you

  We are always open to new and exciting ways to improve our affiliate program. If you have any comments or suggestions, please do not hesitate to contact us. Please use the details below.

  Matt Francis (Boots Online Marketing Team) matt.francis@boots.co.uk 0115 949 4563

  Michelle Boxall (Affiliate Window Manager) michelle.boxall@affiliatewindow.com 0207 553 0347

  Advertising

  If you are interested in advertising on Boots.com, please use the details below.

  Matthew Fitzpatrick (Boots Online Advertising Manager) Matthew.Fitzpatrick@boots.co.uk 0115 9592021

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• Mailings and emails

  Everybody likes to take advantage of offers, whether they are Buy one Get One Free or 3 for 2. Through our mailings and email service we try to keep customers informed of carefully selected special offers that are available on the products you regularly buy from us. If you are an Advantage Card holder* this service can ensure you immediately know about the most generous points offers. However, we do understand that you may have a few questions to ask us before you sign up so please check our FAQs for more information.

  *For UK Advantage Card holders only.

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• Offers and Promotional Codes

  If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, just above the order total. It says:

  'If you have a promotional code, add it to your order and save'.

  Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other Boots.com offers. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude prescription items, gift boxing, delivery charges, gift vouchers/cards and infant formula (up to 6 months). Please note that promotional codes also have an expiry date, after which they are not redeemable.

  Promotional codes remain the property of Boots UK Limited (www.boots.com), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in Boots stores, on Boots services web sites (Insurance, Opticians), 'Other shops' or with any third party web site unless otherwise stated. We reserve the right to withdraw offers at any time.

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• BMJ Group information on Boots.WebMD.com (formerly Ask Boots)

  Boots is committed to helping you learn more about health so that you and your family and friends can enjoy a healthier lifestyle. That's why Boots.com have partnered with the British Medical Journal to give relevant, authoritative, up-to-date health information.

  The BMJ is widely respected by the medical profession and patients, and you now have free access to a wealth of their information, news and advice on Boots.WebMD.com. You can read up on everyday health matters that concern you and thousands of different treatments. What's more it's in simple, clear language.

  Some of the health information contained on Boots.WebMD.com is provided, where indicated, by BMJ Publishing Group Ltd ('BMJ Group') and this content (including matters of accuracy) remains solely under its editorial responsibility. To the fullest extent permitted by law, neither Boots nor BMJ Group accept liability for the accuracy of Boots.WebMD.com content.

  Disclaimers

  Information provided by the BMJ for Boots.WebMD.com is designed for non medically trained individuals. It does not offer medical advice and should not be seen as a replacement for consultation with a doctor or other healthcare professional. The articles and information provided by the BMJ on the Boots.WebMD.com website are designed for you to help talk to your doctor or pharmacist, not to be used instead of seeing your doctor or pharmacist.

  Care has been taken to confirm that the information presented is accurate and to describe generally accepted practices. If we find, or are alerted to, a mistake, we will correct it as quickly as possible. However, to the fullest extent permitted by law, the authors, editors and publishers are not responsible for errors or omissions, or for any consequences arising from application of the information on Boots.WebMD.com, and make no warranty, express or implied, with respect to the contents or accuracy of the material published.

  Categories presented in Boots.WebMD.com (see Our method) indicate a judgement about the strength of the evidence and the relevant importance of benefits and risks. Boots and BMJ Group rely on authors to confirm accuracy. Readers should be aware that professionals in the field may have different opinions. Also there are regular advances in medical research. These categories do not indicate whether a particular treatment is generally appropriate or whether it is suitable for an individual.

  There is no guarantee of availability of information on Boots.WebMD.com at any time, nor that it is up to date or error-free. Description of or reference to products, publications or links to external websites does not imply endorsement of that product, publication or external website, unless it is owned by BMJ Group or Boots and in which case it is subject to the disclaimers and limitations of liability and within any licence or other agreement with you relating to that. Neither Boots nor BMJ Group guarantees the accuracy of the content on any external website link.

  To the fullest extent permitted by law, Boots, the BMJ Group and its authors and editors expressly exclude all conditions, warranties and other terms which might otherwise be implied by law and any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the information contained on or use or inability to use or result of the use of our website(s), any websites linked to it and any material posted on it, including without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

  Nothing in this provision affects our or our contractors liability for death or personal injury arising from our (or their) negligence nor our (or their) liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter nor any other liability which cannot be excluded or limited under an applicable law.

  Intellectual Property Rights

  Boots.WebMD.com is published by Boots and WebMD using content under licence from the BMJ Group. The layout, design, content and graphics on Boots.WebMD.com are protected by UK and other international copyright laws. Unless expressly permitted in writing a licence agreement and other than printing a small proportion of content or displaying this on your screen or both, (strictly for your personal non-commercial use), no part of the website may be reproduced, stored in any medium, including but not limited to a retrieval system or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording, broadcasting) nor shown in public. You may not create any derivative work or make any other adaptation, without our prior written consent. You must not modify the copies you have displayed or printed in any way and you may not use any illustrations, photographs, videos or audio sequences or any graphics separately from any accompanying text. Any permitted use of our material is subject to ensuring that our copyright notices and trade marks appear as they do on all copies online and customary bibliographical citations including author attribution, date article title (where applicable) and the URL to the relevant Boots website are included. If you print off or download any material from our website(s) in breach of these terms of use, your right to use our site(s) will cease immediately and you must at our option return or destroy any copies of the materials you have made. All rights not expressly granted in these terms or any express written licence, are reserved.

  For all other uses of our content or images you will need to obtain our written permission and you should contact us.

  The Boots logo, seen at the top of this page is a trade mark owned by Boots UK Limited. Any use, including framing, meta tags or other text using the Boots trademark or other trademarks displayed, is strictly prohibited without our express written consent.

  The BMJ logos, seen on Boots.WebMD.com pages are trade marks of the BMJ Group (and its licensors). Any use, including framing, meta tags or other text using BMJ Group trademarks or other trade marks displayed, is strictly prohibited without our (or our licensor's) express written consent.

  Links

  Boots.WebMD.com contains hyperlinks, which may take you outside www.boots.com. Links are provided for your convenience and the inclusion of any link does not imply that we endorse or approve the linked website, its operator or content, and we are not responsible for any website outside Boots' websites.

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• Important Health related advice

  General health advice

  Boots.com provides general information on a wide range of health and medical topics, but does not contain all the relevant information about every disease or medical condition. The information is not a substitute for professional care by a qualified practitioner. If you are concerned about your symptoms or have any other concerns or questions about your health or medicines, you should always consult an appropriate healthcare professional. Be cautious about embarking on vigorous exercise if you have any serious medical condition, such as back pain, high blood pressure or heart disease, or if you are pregnant.

  Medical information is constantly changing and the way the internet and your computer works, may mean you do not always receive the latest version, or a complete version, of our Web site. Whilst we do everything we can to bring you the trustworthy and reliable information that you expect from a company founded by Boots, we cannot give an absolute guarantee that every piece of information on our Web site is true, accurate or up to date at all times.

  If you are already using a medicine, remedy or other supplement, you should always ensure it is safe to start taking a new product alongside this. Always read the product information contained on the pack, as well as the patient information leaflet (if provided) before taking any medicine or similar product. You will usually find further information on the Web site by checking the page the product is located on.

  The information on our Web site is not designed for use by healthcare professionals. The naming of any organisation, product, or complementary therapy or practitioner on this Web site does not imply endorsement by Boots.com. The omission of any such names does not necessarily indicate a lack of endorsement by Boots UK Limited.

  Complementary treatments and therapies

  • We strongly recommend that you consult your doctor before following any complementary therapies if you are receiving conventional medication or treatment for any condition.
  • Do not cease conventional treatment or medication for any reason without consulting a doctor.
  • Always inform your doctor or complementary practitioner of any treatments, medication or remedies, both conventional and non-conventional, that you are taking or intend to take.
  • Also advise your practitioner if you have a sexually transmitted disease.
  • Do not begin a course of complementary therapy without first consulting your doctor if you are pregnant, are trying to conceive or are breast feeding
  • Consult your doctor before allowing babies or infants to receive complementary treatments as some are unsuitable for small children
  • See your doctor if your symptoms persist or worsen
  • You should ensure that it is safe to start a complementary therapy if you are already taking medication or undergoing a course of treatment.

  Some individual complementary therapies have some additional cautions which are listed at the end of their respective pages within Information & advice. Please refer to these before starting any complimentary therapy.

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• Clubs and schemes

  Advantage Card

  Boots Advantage Card is the most generous loyalty card on the high street, offering 4 points for every full £1 you spend in our stores and on Boots.com. You can use these points to treat yourself to over 55,000 fantastic items in our larger stores*. To find out how to apply for your card today, please click here.

  *Unfortunately points cannot be spent on www.boots.com or in Boots Opticians. In store points cannot be spent on prescription items, infant milks (up to 6 months), gift vouchers/cards, postage stamps, mobile phone top-up cards or insurance products.

  Health and Parenting Clubs

  If you are a Boots Advantage Card holder, you may be interested in joining our fantastic clubs, the Health Club and Parenting Club. These clubs can offer you some fantastic exclusive offers, as well as a huge range of information on health or parenting topics.

  To join our Parenting Club, you or your partner will need to be pregnant, or have a child under the age of two. For more information on our Parenting Club, please click here

  For more information on our Health Club, please click here

  Lost Vouchers

  Unfortunately, it is not possible for us to replace any lost Parenting Club vouchers. Once you have received them, please keep them safe.

  Insurance

  Thinking of a holiday? Get it insured by visiting our Boots Insurance page. We offer all kinds of policies for holidays, healthcare, dental and more. For more information on Boots Insurance, please click here

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• Our stores

  We appreciate that some of you may have come on to Boots.com looking for information about our stores, and of course, we are more than happy to help you with these queries too. We have a store locator, which lets you know what the closest store to you is (you can even look for departments, like a No7 team within that store) as well as information on Boots Opticians.

  To use our store locator, please click here

  For information on Boots Opticians, please click here

  To find your local Boots midnight pharmacy, please click here

  To find information on photo services in your local Boots store, please click here

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• Ratings and Reviews Terms and Conditions

  These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Boots UK Limited (the "CRR Service"). To the extent of any conflict between Boots UK Limited's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

  By submitting any content to Boots UK Limited, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 13 years old; and that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

  You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

  You agree to indemnify and hold Boots UK Limited (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

  For any content that you submit, you grant Boots UK Limited a, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

  All content that you submit may be used at Boots UK Limited's sole discretion. Boots UK Limited reserves the right to change, condense or delete any content on it's website that Boots UK Limited deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Boots UK Limited does not guarantee that you will have any recourse through Boots.com to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Boots UK Limited reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Boots UK Limited, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Boots UK Limited, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

  By submitting your email address in connection with your rating and review, you agree that Boots UK Limited and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes>

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