Information & Advice
If you need to contact us for assistance or more information please call 0845 840 1111*.
However, if the service you receive falls below the standard you expect please write to us at:
Or telephone: 0845 840 1111*
The Financial Ombudsman Service
The role of the Ombudsman is to review complaints impartially and to make a fair and reasonable decision based on the facts of each case. Making a complaint doesn’t affect your right to take legal action against us.
Great Lakes Reinsurance (UK) PLC is covered by the Financial Services Compensation Scheme (FSCS). This means that you may be entitled to compensation from this scheme if we cannot meet our obligations. This will provide cover for 90% of the claim without any upper limit. Further information about compensation is available from the FSCS at www.fscs.org.uk or telephone 0207 892 7300.
*Lines are open 9am – 5pm Monday to Friday excluding Bank Holidays.
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