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Information & Advice

Contact Us

Boots

Boots Insurance

Dental

We aim to provide the highest standards of service for our Boots Dental Plan customers at all times.

If you need to contact us for assistance or more information please call 0845 840 1111*.

Complaints

However, if the service you receive falls below the standard you expect please write to us at:

Customer Care Manager
Boots Dental Plan
PO Box 120
Cwmbran
NP44 9BF

Or telephone: 0845 840 1111*

If we have been unable to resolve your complaint, you may contact:

The Compliance Officer
Great Lakes Reinsurance (UK) PLC
Plantation Place
30 Fenchurch Street
London
EC3M 3AJ

If your complaint remains unsolved, you may contact:

The Financial Ombudsman Service

South Quay Plaza
183 Marsh Wall
London
E14 9SR

The role of the Ombudsman is to review complaints impartially and to make a fair and reasonable decision based on the facts of each case. Making a complaint doesn’t affect your right to take legal action against us.

Compensation

Great Lakes Reinsurance (UK) PLC is covered by the Financial Services Compensation Scheme (FSCS). This means that you may be entitled to compensation from this scheme if we cannot meet our obligations. This will provide cover for 90% of the claim without any upper limit. Further information about compensation is available from the FSCS at www.fscs.org.uk or telephone 0207 892 7300.

*Lines are open 9am – 5pm Monday to Friday excluding Bank Holidays.

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